Table Of Contents

A - B - C - D - E - F - H - I - J - L - M - N - O - P - R - S - T - U - V - W -

Index

A

adjusting buffers6-27to 6-30

alarm

definition 1-2

LEDs 3-4

major 1-4

minor 1-4

notification 1-3

ASI card

password recovery 5-20

troubleshooting3-28to 3-30

attachment unit interface

See AUI

AUI 7-2

B

BERT 2-23

best practices

Cisco IOS CLI 2-14, 3-43

System Manager 2-14, 3-43

bit error rate tester

See BERT

BLERT 2-23

block error rate tester

See BLERT

BOOTP 3-34

breakout box 2-23

buffers, adjusting6-27to 6-29

C

cable testers 2-22

CallManager

browser requirements 5-12

DC directory problems 5-18

documentation xxix

traces 5-15

troubleshooting 5-11

card discovery

See ICSConfig

Catalyst 3500 Series XL documentation xxx

caution, described xxiv

Cisco Customer Response Applications, documentation xxx

Cisco ICS 7750 booting problems, troubleshooting3-32to 3-55

Cisco ICS 7750 boot process 3-33

Cisco IOS

best practices 2-14, 3-43

documentation xxxi

Cisco IP Phone 7960 9-32

Cisco IP Phones

documentation xxix

Cisco Network Registrar

See CNR

Cisco Unity Voice Messaging

caution 4-7

documentation xxix

CiscoWorks2000

monitoring with1-32to 1-33

troubleshooting with 2-16

clocking problems

detecting 6-24

isolating 6-24

solutions 6-25

troubleshooting6-22to 6-27

CNR3-35to 3-42

codec complexity 9-14

collision 7-2

command conventions xxvii

commands

debug6-20to 6-22

rtp send-recv 9-23

show 1-36

show buffers 6-28

show interface ethernet7-3to 7-6

show interface fastethernet7-3to 7-6

show interface serial6-1to 6-17

tdm connected 9-18

tdm multichannel 9-19

trace 3-8

community strings 1-25

compression 9-5

configuring Cisco IP Phones 79609-32to 9-37

connections, troubleshooting 2-2

console port, troubleshooting 2-6

conventions, command xxvii

D

database tables 2-13

DC directory problems 5-18

debug commands

H.323 9-26

serial and WAN 6-21

VoIP 9-25

delay 9-3

DHCP server, configuring 3-59

diagnostics

LEDs3-4to 3-7

loopback tests 6-31

performing3-2to 3-8

ping command 3-7

POST 3-2

trace command 3-8

digital multimeters 2-22

digital signal processor

See DSP

digits not recognized, troubleshooting 9-24

documentation

CallManager xxix

Catalyst 3500 Series XL xxx

Cisco Customer Response Applications xxx

Cisco IOS xxxi

Cisco IP Phones xxix

included xxviii

power supply, backup xxx

related xxviii

VIC xxx

VWIC xxx

WIC xxx

DSP 9-14

DSP groups 9-17

duplicate IP address 2-4, 2-5

E

echo

cancellation 9-4

definition 9-3

troubleshooting9-10to 9-13

EIGRP 8-4

electrical problems, troubleshooting2-2to 2-3

Enhanced Interior Gateway Routing Protocol

See EIGRP

error message

categorical list A-4

content A-2

elements A-2

fan malfunction A-4

listsA-3to A-8

numerical list A-6

syntax A-1

system overheat A-4

Ethernet

definition 7-2

overview7-2to 7-3

Event Manager 1-11

extended ping 6-17

F

fans, troublshooting3-16to 3-20

fast switching 3-29

fault management module

See FMM

Flash-based MRP cards

See MRP card

FMM

controlling LEDs 1-3

definition 2-12

FMMSysLog 2-17

logs 2-12

syslog messages1-5, 2-20to 2-21

troubleshooting 2-12

using2-12to 2-21

fox box 2-23

H

hold queues 6-29

I

ICSConfig

card discovery 2-4

MRP 2-11

system cards 2-10

tasks 2-14, 3-43

troubleshooting tool 2-4

ICS System Manager

See System Manager

ICS System Software

converting core software 4-15

downgrading 4-19

installing 4-12

obtaining 4-6

packages (table) 4-7

setup program 4-5

in-band monitoring 1-35

Internet Protocol

See IP

IP

addressing8-5to 8-11

definition 8-3

duplicate address 2-4

overview8-1to 8-5

subnets8-7to 8-11

IP Phones

configuring 9-32

troubleshooting9-28to 9-31

ISDN, troubleshooting 9-47

J

jitter 9-4

L

latency 9-4

LEDs

alarms 1-4

power supply 3-4

system bootup

MRP and SSP 3-5

SAP 3-5

SPE 3-5

system cards 3-4

local loopback tests 6-31

logs

copylogfiles.bat utility 2-9

default configuration 1-8

FMM 2-12

MRP 2-11

SPE 2-9

SSP 2-10

troubleshooting 2-8

Windows 2000 event viewer 2-12

loopback tests

local 6-31

remote 6-33

loss 9-5

M

major alarm 1-4

Management Information Base

See MIB

MAU 7-2

media attachment unit

See MAU

Media Gateway Control Protocol

See MGCP

MGCP, troubleshooting commands 3-56

MIB

definition 1-21

supported 1-22

minor alarm 1-4

Monitor

Inventory Tree 1-27

Monitorable Fields List 1-28

Monitored Fields List 1-29

monitoring system cards 1-26

polling 1-30

viewing system data 1-31

monitoring

in-band 1-35

out-of-band 1-35

monitoring tools

Cisco IOS software 1-33

CiscoWorks20001-32to 1-33

Event Manager 1-11

System Manager 1-26

MRP200

replacing cards 3-53

MRP card

bootup problems 2-11

illustration 3-25

LED states 3-5

logs 2-11

MRP200

bootup and discovery 3-41

troubleshooting 3-45

MRP300

bootup and discovery 3-38

DHCP server 3-58

Flash-based MRP cards 3-34, 3-35

troubleshooting 3-49

VLAN router 3-58

password recovery 5-20

troubleshooting3-28to3-30, 3-45to 3-51

troubleshooting commands 3-55

multiservice route processor card

See MRP card

N

network analyzer 2-24

network monitors 2-24

noise 9-5

note, described xxiv

O

one-way voice problems, troubleshooting 9-22

Open Shortest Path First

See OSPF

optical time domain reflectometers

See OTDRs

organization, document xx

OSPF 8-5

OTDRs 2-23

out-of-band monitoring 1-35

P

packet voice/data modules

See PVDM

password recovery

on ASI card 5-20

on MRP 5-20

on SPE 5-20

on SSP5-21to 5-26

peripherals

CD-ROM drive C-2

connecting C-3

keyboard C-2

monitor C-2

mouse C-2

removing C-7

ping

command 3-7

extended 6-17

POST 3-2

power-on self-test

See POST

power supply

illustration 3-12

LEDs 3-4

troubleshooting3-13to 3-15

power supply, backup, documentation xxx

priority queuing 6-30

protocol analyzer

See network analyzer

protocols

EIGRP 8-4

IP 8-3

OSPF 8-5

RIP 8-4

TCP 8-2

UDP 8-2

publications

See documentation

PVDM

DSPs 9-14

guidelines 9-20

R

recovering passwords5-19to 5-26

reimaging

preparation B-10

procedures B-12

process B-8

requirements B-2

scenarios B-6

troubleshooting B-16

remote loopback tests 6-33

resetting system cards

using the SAP 3-27

using the SSP 3-26

RIP 8-4

Routing Information Protocol

See RIP

S

SAP card

illustration 3-10

LED states 3-5

troubleshooting 3-11

serialization 9-4

show buffers command 6-28

show commands, using 1-35

show interface ethernet commands

fields7-5to 7-6

output 7-4

syntax 7-3

show interface fastethernet commands, syntax 7-3

show interface serial commands

carrier transitions 6-17

input drops 6-11

input errors 6-11

interface resets 6-16

interface status6-5to 6-9

output 6-3

output drops 6-10

syntax 6-2

signal input/output, troubleshooting 2-6

Simple Network Management Protocol

See SNMP

SNMP

community strings 1-25

components 1-18

definition 1-18

traps 1-24

SPE card

illustration 3-21

LED states 3-5

logs 2-9

maximum support 3-22

password recovery 5-20

troubleshooting3-22to 3-23

SSP card

boot problems 3-54

illustration 3-25

LED states 3-5

password recovery5-21to 5-26

SSP Manager 5-8

troubleshooting 3-31

troubleshooting commands 2-10

syslog messages

Event Manager 1-6

facility types 1-7

FMM2-20to 2-21

format 1-6

severity levels 1-8

System Manager 1-3, 1-5

syslog server

changing logging 1-10

default logging configuration 1-9

system alarm processor card

See SAP card

System Manager

best practices 2-14, 3-43

error codes (table) 5-3

ICSConfig 2-4, 5-2

log files 5-4

monitoring with 1-26

SPE logs 2-9

syslog messages 1-3

troubleshooting 5-2

system message logging, message format 1-6

system processing engine card

See SPE card

system switch processor card

See SSP card

T

T1 trunks, troubleshooting 9-46

TAC, collecting information for 2-25

TCP 8-2

TDRs 2-23

time domain reflectometers

See TDRs

trace command 3-8

Transmission Control Protocol

See TCP

transmit clock, inverting 6-27

transport protocols8-1to 8-3

traps 1-2, 1-24

troubleshooting

ASI card3-28to 3-30

CallManager 5-11

Cisco ICS 7750 booting problems3-32to 3-55

clocking problems6-22to 6-27

CNR 2-10

connections 2-2

console port 2-6

crackling sounds 9-10

digits not recognized 9-24

echo9-10to 9-13

electrical problems2-2to 2-3

ethernet media7-7to 7-9

fans3-16to 3-20

ICSConfig 2-4

IP Phones9-28to 9-31

ISDN 9-47

LEDs3-4to 3-7

logs2-8to 2-13

MRP card3-28to3-30, 3-45to 3-51

one-way voice 9-22

power supply3-13to 3-15

SAP card 3-11

signal input/output 2-6

SPE card3-22to 3-23

SSP card 3-31

System Manager 5-2

T1 trunks 9-46

TCP/IP8-11to 8-20

troubleshooting commands 3-55

using ICSConfig 2-4

VIC 9-42

VLANs 3-69

VWIC 9-42

WIC3-28to 3-30

troubleshooting tools

BERT 2-23

BLERT 2-23

breakout box 2-23

cable testers 2-22

digital multimeters 2-22

fox box 2-23

network analyzer 2-24

OTDRs 2-23

TDRs 2-23

volt-ohm meters 2-22

trunk guidelines 9-45

U

UDP

advantages 8-3

definition 8-2

uninterruptible power supply

See UPS

UPS

connecting and powering up 1-37

monitoring1-37to 1-43

monitoring through Ethernet 1-39

monitoring through serial connection 1-38

User Datagram Protocol

See UDP

V

VIC

documentation xxx

troubleshooting 9-42

virtual LANs

See VLANs

VLANs

configuring the Flash-based MRP card 3-60

configuring DHCP server 3-59

configuring the SSP 3-64

management VLAN 3-57

MRP200 3-64

SPE310 3-64

SSP

configuration 3-66

copying images 3-68

vlan.dat file 3-66

troubleshooting 3-69

VLAN routers, Flash-based MRP cards 3-58

VLAN Trunking Protocol 3-64

VTP advertisements 3-67

VTP client mode 3-64

VTP server mode 3-64

VTP transparent mode 3-64

Voice Activation Detection (VAD) 9-8

voice interface card

See VIC

voice traffic

compression 9-5

debugging commands 9-25

delay 9-3

echo 9-3

echo cancellation 9-4

factors 9-2

jitter 9-4

latency 9-4

quality issues 9-5

serialization 9-4

voice activation detection 9-8

voice WAN interface card

See VWIC

VoIP 9-2

volt-ohm meters 2-22

VWIC

documentation xxx

troubleshooting 9-42

W

WAN interface card

See WIC

WIC

documentation xxx

troubleshooting3-28to 3-30