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Cisco ICS 7750 Troubleshooting Guide, 2.6.0
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Preface
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Monitoring the System
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System Troubleshooting Guidelines
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Solving Hardware Problems
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Installing and Upgrading Cisco ICS 7750 System Software
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Troubleshooting Cisco ICS 7750 Software
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Solving Serial Connection Problems
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Solving Ethernet Problems
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Solving IP Problems
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Solving Voice Problems
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Error Message Summary
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Reimaging Cisco ICS 7750 SPEs
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Using Peripherals with Cisco ICS 7750 SPEs
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Index
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Table Of Contents
Categorical List of Error Messages
Fan Malfunction and System Overheating Error Messages
Numerical List of Error Messages
Error Message Summary
This appendix lists system error messages. This appendix is organized as follows:
Note
For a description of the features, modifications, and caveats for the Cisco Integrated Communications System 7750 (Cisco ICS 7750) release 2.6.0, refer to the Release Notes for System Software Release 2.6.0 on the Cisco ICS 7750.
Note
Understanding Error Messages
When viewed outside of ICS System Manager (on a log server), system error messages begin with a percent sign (%) and are structured as follows:
%FACILITY-from-message-[CISCO FACILITY]-[CISCO SUBFACILITY]- [Cisco Severity]-[CISCO MNEMONIC]Error Message Elements
The elements of system error messages are described below.
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About Error Message Content
The error message sometimes contains detailed information about the event, including terminal port numbers, network addresses, or addresses that correspond to locations in the system memory address space. Because the information in these variable fields changes from message to message, it is represented here by short strings enclosed in square brackets ([ ]). A decimal number, for example, is represented as [dec].
The following is an example of a system error message:
%SPE-Fan X failure-FMM-0-41100:where SPE is the from element (representing the system processing engine), Fan X failure is the message element, FMM is the CISCO SUBFACILITY element (representing the system software Fault Management Module), 0 is the SEVERITY element, and 41100 is the CISCO MNEMONIC.
Table A-1 lists the representations of variable fields and the type of information in them.
Error Message Lists
This section lists error messages that are unique to the Cisco ICS 7750. The following types of lists are available:
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Categorical List of Error Messages
The following list shows each error message that is specific to the Cisco ICS 7750, grouped according to the following categories:
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Within each category, messages are listed alphabetically.
Fan Malfunction and System Overheating Error Messages
Error Message The ambient temp [dec][char] exceeded recommended valueExplanation The ambient air temperature is above 104°F (40°C), or there is an air intake or exhaust blockage.
Recommended Action See Table 3-6 on page 3-18.
Error Message Card [dec] is overheated [dec][char]Explanation The ambient air temperature is above 104°F (40°C), there is an air intake or exhaust blockage, or a card has failed.
Recommended Action See Table 3-6 on page 3-18.
Error Message Fan [dec] failureExplanation The speed of one or more fans is too slow.
Recommended Action See Table 3-6 on page 3-18.
Error Message Fan tray absentExplanation The fan tray is absent or improperly seated.
Recommended Action See Table 3-6 on page 3-18.
Error Message The system is overheated [dec][char]Explanation The ambient air temperature is above 104°F (40°C) or there is an air intake or exhaust blockage.
Recommended Action See Table 3-6 on page 3-18.
Power Error Messages
Error Message AC power is off, using DCExplanation The system is not receiving commercial (AC) power.
Recommended Action Contact your power service provider and have the provider restore AC power as soon as possible.
Error Message Power supply [dec] failureExplanation A power supply module is not functioning properly.
Recommended Action See Table 3-5 on page 3-14.
Error Message UPS battery lowExplanation The uninterruptible power supply (UPS) battery has less than 10 percent of its capacity remaining.
Recommended Action Check the UPS battery, and refer to your UPS documentation for battery replacement instructions.
Error Message UPS module failureExplanation The uninterruptible power supply (UPS) is not delivering power to the system.
Recommended Action Refer to your UPS documentation for instructions.
Numerical List of Error Messages
The following list shows each Cisco ICS 7750 error message, in numerical order. An explanation of the possible cause of the error and a suggested course of action are provided for each message.
Note
Error Message 40100:UPS module failureExplanation The uninterruptible power supply (UPS) is not delivering power to the system.
Recommended Action Refer to your UPS documentation for instructions.
Error Message 41102:The ambient temp [dec][char] exceeded recommended valueExplanation The ambient air temperature is above 104°F (40°C), or there is an air intake or exhaust blockage.
Recommended Action See Table 3-6 on page 3-18.
Error Message 41103:Card [dec] is overheated [dec][char]Explanation The ambient air temperature is above 104°F (40°C), there is an air intake or exhaust blockage, or a card has failed.
Recommended Action See Table 3-6 on page 3-18.
Error Message 41100:Fan [dec] failureExplanation The speed of one or more fans is too slow.
Recommended Action See Table 3-6 on page 3-18.
Error Message 41101:Fan tray absentExplanation The fan tray is absent or improperly seated.
Recommended Action See Table 3-6 on page 3-18.
Error Message 41104:The system is overheated [dec][char]Explanation The ambient air temperature is above 104°F (40°C), or there is an air intake or exhaust blockage.
Recommended Action See Table 3-6 on page 3-18
Error Message 41105:AC power is off, using DCExplanation The system is not receiving commercial (AC) power.
Recommended Action Contact your power service provider and have the provider restore AC power as soon as possible.
Error Message 41107:Power supply [dec] failureExplanation A power supply module is not functioning properly.
Recommended Action See Table 3-5 on page 3-14.
Error Message 41109:UPS battery lowExplanation The uninterruptible power supply (UPS) battery has less than 10 percent of its capacity remaining.
Recommended Action Check the UPS battery, and refer to your UPS documentation for battery replacement instructions.
