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Table Of Contents
Safety Precautions and Maintenance Guidelines
Telephone Jacks in Wet Locations Warning
Uninsulated Wires and Terminals Warning
Line Installation or Modification Warning
Telephone Use During an Electrical Storm Warning
Telephone Use by Gas Leaks Warning
More Than One Power Supply Warning
Lifting and Reaching Safety Precautions
Modules for MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 Cards
DSP Groups and PVDM Guidelines
Card and Module Replacement Guidelines
Locating the DIMM Slots on the SPE310
Locating the DIMM and PVDM Slots on MRP200 and ASI Cards, and the VPN Module Socket on MRP200 Cards
Removing and Installing Modules
Removing a DIMM from an SPE Card
Installing a DIMM in an SPE Card
Removing the DIMM from an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI Card
Installing a DIMM in an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, or ASI Card
Installing a SIMM in an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 Card
Installing a VPN Module in the MRP200 or MRP300
Checking the Status of Returned RMA Parts
Obtaining Technical Assistance
Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750
December 20, 2002
This document explains how to install memory modules, packet voice/data modules (PVDMs), and Virtual Private Network (VPN) modules on analog station interface 81 (ASI81) cards, ASI160 cards, multiservice route processor 200 (MRP200), MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, and SPE310 cards in the Cisco Integrated Communications System (ICS) 7750. These items are referred to from this point as the ASI81, ASI160, MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, SPE310, and the Cisco ICS 7750, respectively.
In each card, you can install the modules listed:
•
ASI81 and ASI160:
–
MEM-MRP-16D=
–
MEM-MRP-32D=
–
MEM-MRP-64D=
–
PVDM-256K-4=
–
PVDM-256K-8=
–
PVDM-256K-12=
–
PVDM-256K-16=
–
PVDM-256K-20=
Note
For ASI cards, the PVDM-256K-16= is recommended.
•
MRP200:
–
MEM-MRP-16D=
–
MEM-MRP-32D=
–
MEM-MRP-64D=
–
MOD7700-VPN=
–
PVDM-256K-4=
–
PVDM-256K-8=
–
PVDM-256K-12=
–
PVDM-256K-16=
–
PVDM-256K-20=
•
MRP300:
–
MEM-MRP-16D=
–
MEM-MRP-32D=
–
MEM-MRP-64D=
–
MOD7700-VPN=
–
PVDM-256K-4=
–
PVDM-256K-8=
–
PVDM-256K-12=
–
PVDM-256K-16=
–
PVDM-256K-20=
–
MEM7700-16MFS=
–
MEM7700-32MFS=
–
MEM7700-64MFS=
•
MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1
–
MEM-MRP-16D=
–
MEM-MRP-32D=
–
MEM-MRP-64D=
–
PVDM-256K-4=
–
PVDM-256K-8=
–
PVDM-256K-12=
–
PVDM-256K-16=
–
PVDM-256K-20=
–
MEM7700-16MFS=
–
MEM7700-32MFS=
–
MEM7700-64MFS=
Note
For a list of MRP card PVDM requirements for any supported combination of WAN interface cards (WICs), voice interface cards (VICs), and voice WAN interface cards (VWICs), refer to the "PVDM Requirements" appendix in the Cisco ICS 7750 Installation and Configuration Guide.
•
SPE310:
–
MEM-SPE-256D=
–
MEM-SPE-512D=
Note
For additional information about these modules, see "Module Overview" section. For information about removing and replacing other system cards, power supply modules, and the fan tray, refer to Cisco ICS 7750 FRU Installation and Replacement and the Cisco ICS 7750 Installation and Configuration Guide. For technical specifications, refer to the Cisco ICS 7750 System Description. For troubleshooting information, refer to the Cisco ICS 7750 Troubleshooting Guide. For additional safety information and for translations of the warnings that appear in this document, refer to the Regulatory Compliance and Safety Information for the Cisco ICS 7750 publication.
Contents
This document contains the following sections:
•
Safety Precautions and Maintenance Guidelines
•
DSP Groups and PVDM Guidelines
•
Removing and Installing Modules
•
Obtaining Technical Assistance
Document Conventions
This publication uses the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
CautionMeans reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Required Tools and Equipment
You need the following tools and equipment to remove and install SPE and MRP cards:
•
Number 1 Phillips screwdriver
•
ESD-prevention equipment or the disposable ESD-preventive wrist strap included in the hardware accessory kit
•
Antistatic mat, foam pad, or bag for removed cards (place removed components into an antistatic bag if you plan to return them to the factory; or place them on an antistatic mat or foam pad if you are replacing components)
Safety Precautions and Maintenance Guidelines
This section provides guidelines that you should follow when working on the Cisco ICS 7750.
Note
The following guidelines are IMPORTANT SAFETY INSTRUCTIONS.
General Safety Precautions
Read the warnings in this section before working on the system.
Warning
Read the installation instructions before you connect the system to its power source.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning activity.
Warning
This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 16A international) is used on the phase conductors (all current-carrying conductors).
Warning
This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.
Warning
Only trained and qualified personnel should be allowed to install or replace this equipment.
Warning
The device is designed to work with TN power systems.
Warning
SPE cards contain a lithium battery. There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
ESD Safety Precautions
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD occurs when electronic printed circuit cards are improperly handled. ESD can result in complete or intermittent failures. Always follow ESD-prevention procedures when removing and replacing cards and other system components:
•
Ensure that the chassis is electrically connected to earth ground.
•
Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact.
•
Connect the clip to an unpainted surface of the chassis frame to safely channel ESD voltages to ground.
•
To properly guard against ESD damage and shocks, the wrist strap must be used correctly. If no wrist strap is available, ground yourself by touching the metal part of the chassis.
CautionFor safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms).
CautionStatic voltages as low as 30 volts can cause latent damage to circuitry. Be sure to observe all standard antistatic procedures (for example, wear a grounding strap) when handling electronic equipment and components.
Warning
Blank faceplates (filler panels) serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards and faceplates are in place.
Safety with Electricity
Follow these guidelines when working on equipment powered by electricity:
•
Locate the emergency power-off switch in the room in which you are working. Then, if an electrical accident occurs, you can quickly shut the power off.
•
Disconnect all power before installing or removing a Cisco ICS 7750 chassis.
•
Do not work alone if potentially hazardous conditions exist.
•
Never assume that power is disconnected from a circuit. Always check.
•
Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds.
If an electrical accident occurs, proceed as follows:
•
Use caution; do not become a victim yourself.
•
Turn off power to the chassis.
•
If possible, send another person to get medical aid. Otherwise, determine the condition of the victim, and then call for help.
•
Determine whether the victim needs rescue breathing or external cardiac compressions; then take appropriate action.
Telephone Wiring Guidelines
Use the following guidelines when working with any equipment that is connected to telephone wiring or to other network cabling:
•
Never install telephone wiring during a lightning storm.
•
Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
•
Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
•
Use caution when installing or modifying telephone lines.
•
Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
•
Use caution when installing or modifying telephone lines.
Ground Conductor Warning
Use Copper Conductors Only
Electrical Storm Warning
Telephone Jacks in Wet Locations Warning
Uninsulated Wires and Terminals Warning
Line Installation or Modification Warning
Telephone Use During an Electrical Storm Warning
Telephone Use by Gas Leaks Warning
Installation Hazard
Grounding Requirement Warning
Figure 1 shows the grounding stud that is located on the back of the Cisco ICS 7750 chassis.
Figure 1 Grounding Stud on the Cisco ICS 7750 Chassis
More Than One Power Supply Warning
Lifting and Reaching Safety Precautions
Warning
To prevent personal injury or damage to the chassis, never attempt to lift or tilt the chassis using the handles on modules (such as power supplies, fans, or cards); these types of handles are not designed to support the weight of the unit. Lift the unit only by using handles that are an integral part of the chassis, or by grasping the chassis underneath its lower edge.
Warning
Two people are required to lift the chassis. To prevent injury, keep your back straight and lift with your legs, not your back.
Note
SAVE THESE INSTRUCTIONS.
Module Overview
This section describes the modules that you can install in SPE or MRP cards.
Modules for SPE310 Cards
The SPE310 ships with 512 MB of onboard RAM. You can increase the RAM on the SPE310 by installing DIMMs in its two DIMM slots. The maximum amount of RAM that is supported on the SPE310 is 1.536 GB (with a 512-MB DIMM installed in each of the two slots). You may populate one, or both, of these DIMM slots.
Table 1 provides information about upgrade and replacement DIMMs for the SPE310.
Table 1 SPE310 Card Upgrade and Replacement DIMMs
Description Cisco Part Number256-MB SDRAM DIMM
MEM-SPE-256D=
512-MB SDRAM DIMM
MEM-SPE-512D=
Modules for ASI Cards
ASI cards ship with 64 MB of onboard RAM and can support 64 MB of add-on memory. You can install the following types of modules in an ASI card:
•
DIMM. ASI cards have one DIMM slot. Installing a DIMM increases the dynamic RAM (DRAM) of ASI cards. The maximum amount of RAM that is currently supported on ASI cards is 128 MB.
•
PVDM. ASI cards have two PVDM slots. Installing or replacing a PVDM gives ASI cards additional digital signal processors (DSPs) for processing heavier voice traffic loads.
Table 2 provides information about the modules that are recommended for installation in ASI cards.
Table 2 ASI Card Upgrade and Replacement DIMMs and PVDMs
Description Cisco Part Number16-MB SDRAM DIMM
MEM-MRP-16D=
32-MB SDRAM DIMM
MEM-MRP-32D=
64-MB SDRAM DIMM
MEM-MRP-64D=
C549 packet voice/fax data 1-DSP module
PVDM-256K-41 =
C549 packet voice/fax data 2-DSP module
PVDM-256K-8=
C549 packet voice/fax data 3-DSP module
PVDM-256K-12=
C549 packet voice/fax data 4-DSP module
PVDM-256K-16=
C549 packet voice/fax data 5-DSP module
PVDM-256K-20=
1 PVDM-256K-X = DSP module using C549 technology with 256K memory.
Modules for MRP200 Cards
The MRP200 ships with 64 MB of onboard RAM. You can install the following types of modules in an MRP200:
•
DIMM. The MRP200 has one DIMM slot. Installing a DIMM increases the dynamic RAM (DRAM) of the MRP200. The maximum amount of RAM that is supported on the MRP200 is 128 MB.
•
PVDM. The MRP200 has two PVDM slots. Installing or replacing a PVDM gives the MRP200 additional DSPs for processing heavier voice traffic loads. (Refer to Chapter 6, "Configuring the Cisco ICS 7750," in the Cisco ICS 7750 Installation and Configuration Guide for additional information about DSP resources on MRP cards.)
•
Virtual Private Network (VPN) module. The MRP200 has a socket for a VPN module. Installing a VPN module gives the MRP200 the ability to encrypt data using the Data Encryption Standard (DES) and Triple DES (3DES) algorithms at speeds suitable for a full-duplex T1 serial connection (4 megabits per second [Mbps] for 1514-byte packets).
Table 3 provides information about the modules that you can install in the MRP200.
Note
The number of channels per DSP that can be supported on the MRP cards depends on the codec complexity configured and on the DSP image being used on an individual VIC. For additional information, refer to the "Choosing DSP Firmware" section in Chapter 6, "Configuring the Cisco ICS 7750," in the Cisco ICS 7750 Installation and Configuration Guide.
Note
The MRP200 and MRP300 cards are both voice-and-data-capable routers that support digital and analog voice trunks and WAN routing interfaces to link remote Ethernet LANs to the public switched telephone network (PSTN), to existing private branch exchanges (PBXs), and to most common analog devices, such as fax machines and teleconferencing stations. The MRP300 family of cards (MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1) has additional functionality provided by Flash memory.
Configuration files for the MRP200 are loaded and saved to the SPE running System Manager, whereas configuration files and the Cisco IOS image for the Flash-based MRPs are loaded and saved on each MRP in nonvolatile RAM (NVRAM). This allows for a faster boot-up process on the Flash-based MRPs, and it enables these cards to be functional before the SPE is fully operational.
Modules for MRP300 Cards
The MRP300 ships with 64 MB of onboard RAM and can support 64 MB of add-on memory. You can install the following types of modules in an MRP300:
•
DIMM. The MRP300 has one DIMM slot for upgrading MRP memory. Installing a DIMM increases the DRAM of the MRP300. The maximum amount of RAM that is supported on the MRP300 is 128 MB.
•
PVDMs. The MRP300 has two PVDM slots. Installing or replacing a PVDM gives the MRP300 additional DSPs for processing heavier voice traffic loads. (Refer to Chapter 6, "Configuring the Cisco ICS 7750," in the Cisco ICS 7750 Installation and Configuration Guide for additional information about DSP resources on MRP cards.)
•
VPN module. The MRP300 has a socket for a VPN module. Installing a VPN module gives the MRP300 the ability to encrypt data using the DES and 3DES algorithms at speeds suitable for a full-duplex T1 serial connection (4 megabits per second [Mbps] for 1514-byte packets).
•
Single in-line memory module (SIMM). The MRP300 has one SIMM Flash memory module slot. The MRP300 has 16 MB of onboard Flash memory, and it has a SIMM slot for increasing the Flash memory up to 80 MB by adding 16-MB, 32-MB, or 64-MB SIMMs.
Table 4 provides information about the modules that you can install in the MRP300.
Modules for MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 Cards
The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards are all Flash-based MRPs. Configuration files for the MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards are loaded and saved on each card in NVRAM.
•
The MRP3-8FXS and MRP3-16FXS cards are ASI cards with Flash memory.
–
The MRP3-8FXS can support eight connections to analog telephones, fax machines, and teleconferencing stations.
–
The MRP3-16FXS card can support 16 connections.
•
The MRP3-8FXOM1 is supported only in M1-compliant countries, such as the US. It includes eight built-in Foreign Exchange Office (FXO) M1 analog interfaces to enable connection of eight analog trunks between a central office (CO) and an IP telephony system. Like the MRP3-8FXS, the MRP3-8FXOM1 also includes an open VWIC slot (slot 1) that accepts all Cisco ICS 7750-supported VWICs.
–
The ICS System Software release that supports the MRP3-8FXOM1 also includes the capability for DSP resources in PVDM0 and PVDM1 to be pooled and shared for use by the FXO ports and digital voice ports (such as T1 ports). This functionality provides support for 30 voice calls on T1 or E1 controller(s) plus eight FXO calls through the MRP3-8FXOM1 interface simultaneously. See the "DSP Groups and PVDM Guidelines" section for additional information.
Note
The MRP3-8FXOM1 card is supported for use in North American M1-compliant countries (meeting North American M1 requirements for 600-ohm resistive termination).
For additional information about the MRP3-8FXOM1 card, refer to the Cisco ICS 7750 Installation and Configuration Guide and the Cisco ICS 7750 Troubleshooting Guide. For additional information about PVDM usage, refer to Understanding the Use of Codecs, DSPs, and Transcoding on the Cisco ICS 7750.The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards each ship with 64 MB of onboard RAM and can support 64 MB of add-on memory. You can install the following types of modules in an MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card:
•
DIMM. MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards have one DIMM slot. Installing a DIMM increases the DRAM of these cards. The maximum amount of RAM that is currently supported on the MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards is 128 MB.
•
PVDM. MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards have two PVDM slots. Installing or replacing a PVDM gives these cards additional DSPs for processing heavier voice traffic loads. (Refer to Chapter 6, "Configuring the Cisco ICS 7750," in the Cisco ICS 7750 Installation and Configuration Guide for additional information about DSP resources on MRP cards.)
•
SIMM. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards each have one SIMM Flash memory module slot. These cards have 16 MB of onboard Flash memory, and they also have a SIMM slot for increasing the Flash memory up to 80 MB by adding 16-MB, 32-MB, or 64-MB SIMMs.
Table 5 provides information about the modules that are recommended for installation in MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards.
DSP Groups and PVDM Guidelines
This section provides additional information about the use of DSP groups and PVDMs.
DSP Groups
DSPs are located on the PVDMs on the ASI and MRP cards and are divided into DSP groups. A DSP group is a logical set of DSPs that could be used to handle calls on a set of voice ports. All the DSPs on a PVDM belong to only one group. Each DSP can perform a maximum of 100 million instructions per second, enabling greater processing power on an ASI or MRP. There can be up to five DSPs on a single PVDM and up to two PVDMs on an ASI or MRP card.
The Cisco IOS software that is packaged with ICS System Software 2.6.0 includes the capability for DSP resources in PVDM0 and PVDM1 to be pooled and shared for use by the FXO ports and digital voice ports (such as T1 ports). Resource sharing enables the most efficient use of DSPs.
With this release, support is provided for 30 voice calls on T1 or E1 controller(s) plus eight calls through the FXO interface simultaneously. The remaining DSP resources can be used for transcoding, in which one transcoding session is equal to two voice channels. The total number of voice channels cannot exceed 48 on the Flash-based MRP cards.
The number of DSP groups that are created is dependent on two variables:
•
Configuration of the tdm connected command (see the "New CLI Commands" section)
•
The number of voice clocking domains
Table 6 DSP Groups
Is the tdm connected Command Configured? Number of Voice Clocking Domains Configured Number of DSP Groups CreatedYes
1
1
Yes
2
2
No
1
2
No
2
2
The presence or absence of analog or BRI VICs in the chassis does not affect the number of DSP groups that are created.
Prior to this shared DSP support, two DSP groups were created when analog and digital ports were installed in two different slots in the Cisco ICS 7750 chassis. This system configuration resulted in the use of a single PVDM by the digital ports, with the second PVDM being used for the analog ports and transcoding activity. This did not allow for sharing of the PVDMs or the full availability of DSP resources, now both of which are supported in the version of the Cisco IOS software that is included in ICS System Software 2.6.0.
Tip
To configure and use all 24 channels (on a T1) or 30 channels (on an E1) on port 1 of the T1/E1 on the MRP3-8FXOM1 card, the T1 or E1 should not share the PVDM with the PVDM used for the FXO ports. This configuration ensures that all DSPs on the PVDM are available for the T1 or E1 port; the T1 or E1 in port 0 (regardless of the slot number) is allocated a dedicated PVDM, and the T1 or E1 in port 1 is configured to share the PVDM with any FXO, FXS, and/or the VIC-2BRI-NT/TE (2-port BRI VIC) ports installed in the second slot.
New CLI Commands
Two new command-line interface (CLI) commands are available for use on the Flash-based MRP cards beginning with ICS System Software release 2.6.0.
•
The [no] tdm connected command controls the number of DSP groups that are created when there is only one voice T1 or E1 clocking domain in the system.
Tip
It is recommended that you use the tdm connected command when there is only one T1 or E1 port configured for voice (or voice and data) installed in the system.
The following are guidelines for using the [no] tdm connected command:
–
If you do not configure tdm connected, the default configuration creates two DSP groups if there is a mixture of analog, BRI and T1 or E1 ports installed; PVDMs are never shared in this situation.
–
If you do configure tdm connected, the following DSP groups are created (irrespective of the types of VICs installed):
•
Single voice T1 or E1 clocking domain—One DSP group
•
Two voice T1 or E1 clocking domains—Two DSP groups
When tdm connected is configured, a subsequent tdm clock command that configures a port for voice (or both voice and data), or a subsequent reload, will result in the creation of a single DSP group (irrespective of the number of T1s or E1s, and analog VICs installed) except when there are two voice T1 clocking domains.
•
The [no] tdm multichannel command enables QUICC Multichannel Controller (QMC). This command provides support for up to a maximum of eight channel groups, PRI data (PRI-D) channels, or PRI dialer calls on a single T1 or E1 controller on an MRP, with supported speeds on the individual channels of 48 kbps, 56 kbps, and 64 kbps. If multichannel support is not enabled, speeds of 48 kbps and 56 kbps are not supported.
Use the following command to enable the multichannel feature (this feature is not enabled by default):
[no] tdm multichannel {E1/T1} slot/port number timeslot rangewhere range is 1-24 or 1-31. The default is to have all timeslots in Serial Channel Controller (SCC) non-multichannel support mode.
Codec Complexity
Also available with ICS System Software Release 2.6.0 is a new codec complexity command. This command is used to select the DSP image to be applied to the DSPs in the PVDM corresponding to the VIC card slot.
The number of channels per DSP that can be supported on the MRP card depends on the codec complexity that is configured and on the DSP image (firmware) being used on an individual VIC.
Analog and BRI ports use analog DSP firmware; E1 and T1 ports use Flexi DSP firmware. Each image is capable of handling a different number of voice channels. The number of DSPs that are required on each analog DSP firmware is calculated and loaded on the DSPs, based on the number of analog or BRI ports in the group. The remaining DSPs in the group are loaded with Flexi DSP firmware.
When a call is made on a voice port, it uses a DSP from the DSP group to which the voice port belongs. If a DSP serves both analog and E1 or T1 ports, calls originating from the analog ports use only the DSPs that are loaded with analog DSP firmware, and calls originating from the E1or T1 ports use only the DSPs that are loaded with the Flexi DSP firmware.
The VIC on the MRP3-8FXOM1 card uses a default DSP firmware of medium complexity. Using the command-line interface, you can configure the codec complexity command to select the DSP image to be applied to the DSPs in the PVDM corresponding to the VIC card slot. This will determine the codecs that are supported. The [no] form of the codec complexity command restores the medium- complexity default.
The codec complexity command is supported only on the 4-port, 8-port, and 16-port analog VICs, such as the VIC-4FXS/DID, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards. Refer to the "Processor Cards Feature Summary" section of the Cisco ICS 7750 System Description for additional information.
Note
For additional information about the tdm commands and codec complexity, refer to Chapter 7, "Cisco ICS 7750 Sample Configurations," in the Cisco ICS 7750 Installation and Configuration Guide, and Chapter 9, "Solving Voice Problems" in the Cisco ICS 7750 Troubleshooting Guide.
PVDM Guidelines
The following are general guidelines for using PVDMs.
The use of a PVDM-20 module is subject to a limitation on the MRP and ASI motherboard. The general rules are as follows:
•
If the PVDMs are shared by the VICs on the MRP or ASI (as one DSP group), only the first four DSPs from each PVDM are accessible.
For example, if only one T1 or E1 port is configured for voice, and there are no other analog or BRI VICs installed in the system, the PVDMs could be shared as long as the tdm connected command has been configured. In this situation, only four DSPs on each PVDM can be used, so a PVDM-20 will be treated as a PVDM-16. The recommendation is to use a PVDM-16 instead of a PVDM-20.
Tip
You must configure the tdm connected command in order for the PVDMs to be shared. The default configuration creates two DSP groups unless tdm connected is configured and there is a single voice clocking domain.
•
If the PVDMs are not shared, then all five DSPs on a PVDM-20 are usable.
•
PVDMs are not shared (i.e., two DSP groups are formed) in the following situations:
–
Mixed analog VIC and T1 or E1 VWIC—For example, slot 0 has a VIC-2FXS, slot 1 has a 2MFT-T1, and tdm connected is not configured, or tdm connected is configured along with two voice T1 or E1 clocking domains.
–
Mixed BRI VIC and T1 or E1 VWIC—For example, slot 0 has a VIC-2BRI-NT/TE, slot 1 has a 1MFT-E1, and tdm connected is not configured, or tdm connected is configured along with two voice T1 or E1 clocking domains.
Note
In the above situations, if the tdm connected command is used and only one voice clocking domain is configured, the PVDMs will be shared.
–
Two T1 or E1 ports are configured for voice (or voice and data) using the tdm clock commands, defining two voice clock source domains. In this situation, two DSP groups are created regardless of the mixture of VICs installed and regardless of whether the tdm connected command is configured.
In the above situations, a PVDM-20 can be fully used.
•
If you have only one 1MFT-T1 installed in the MRP, and the other WIC slot is empty, PVDM-16 modules are recommended. One PVDM-16 is sufficient for a full voice T1 using G.711 and maximum echo-cancellation (32 ms). Two PVDM-16 modules would suffice for a full voice T1 with G.729a and 32-ms echo-cancellation. A PVDM-20 is required for E1 ports.
You can determine whether the PVDMs are shared by using the CLI and executing the show voice dsp command from the MRP.
Note
For additional information about PVDM usage and an example output of the show voice dsp command, refer to Understanding the Use of Codecs, DSPs, and Transcoding on the Cisco ICS 7750.
For information about voice compression algorithms and PVDM recommendations for ASI and MRP cards, refer to the Cisco ICS 7750 Installation and Configuration Guide.
Hot Swapping Cards
You can hot swap cards while the Cisco ICS 7750 is operating. With hot swapping, you do not need to power down the system.
Warning
Only trained and qualified personnel should be allowed to install or replace this equipment.
CautionYou can install only one system alarm processor (SAP) and one system switch processor (SSP) card in a single Cisco ICS 7750 chassis. If you must hot swap the SAP, the cooling fans do not operate, and the system's ability to detect alarms associated with the operating environment, fans, and power supply modules is degraded until an operational SAP is properly reinserted in the chassis. If you must hot swap the SSP, the system loses LAN connectivity, and calls being made from or to Cisco IP Phones that are routed through that SSP are disconnected until an operational SSP is properly reinserted in the chassis.
Note
Depending on your system configuration, hot swapping SPEs, ASIs, or MRPs can adversely affect users connected to the system. For example, if Cisco CallManager is running on only one SPE, hot swapping that SPE disconnects calls to or from the Public Switched Telephone Network (PSTN) and prevents the system from processing further PSTN traffic until an operational SPE is properly reinserted in the chassis. Similarly, hot swapping an MRP that is in the process of routing voice or WAN traffic prevents that traffic from reaching its destination. Contact your Cisco sales representative for guidelines on installing cards and software on your system for maximum availability and redundancy.
Card and Module Replacement Guidelines
The following are examples of recommended practices for inserting system cards:
•
Do not force the faceplate into its slot. This action can damage the pins on the backplane if they are not aligned properly with the module or card.
•
Fully depress the ejector levers to ensure that the card or module connector mates with the backplane correctly. The card or module should be firmly seated in the slot. Any card that is only partially connected to the backplane can disrupt system operation.
•
Use the installation screws (at the top and bottom of the card) to secure the card firmly in place in the chassis.
Removing Cards
For card removal instructions, refer to Cisco ICS 7750 FRU Installation and Replacement.
Note
Do not press the SHTDN button on any card other than the SPE card.
Locating Modules
This section shows how to locate the DIMM and PVDM slots on SPE310, MRP200, ASI81, ASI160, MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, and the SIMM (Flash memory) slots on the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards.
Locating the DIMM Slots on the SPE310
The SPE310 has two DIMM slots (see Figure 2).
Figure 2 SPE310—DIMM Locations
Locating the DIMM and PVDM Slots on MRP200 and ASI Cards, and the VPN Module Socket on MRP200 Cards
The MRP200 has one DIMM slot, two PVDM slots, and one VPN module socket. ASI cards have one DIMM slot and two PVDM slots. See Figure 3.
Figure 3 MRP200, ASI81, and ASI160—DIMM, PVDM, and VPN Module Locations
Note
The VPN module socket is installed on the MRP200. The ASI cards do not have a VPN module socket.
Locating the DIMM, PVDM, and Flash Memory Slots on MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 Cards, and the VPN Module Socket on MRP300 Cards
The MRP300 has one DIMM slot, two PVDM slots, one VPN module socket, and one SIMM (Flash memory) slot. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards are based on the MRP300 card, and they have one DIMM slot, two PVDM slots, and one SIMM (Flash memory) slot. See Figure 4.
Figure 4 MRP300, MRP3-8FXS, and MRP3-16FXS—DIMM, PVDM, SIMM, and VPN Modules
Note
The VPN module socket is installed on the MRP300. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards do not have a VPN module socket.
Note
The MRP3-8FXS and MRP3-16FXS cards look identical to the ASI81 and ASI160 cards except for the names on the front panel. For a front view of ASI81 and ASI160 cards, refer to the Cisco ICS 7750 System Description, "Processor Cards Feature Summary" chapter.
See Figure 5 and Figure 6 for illustrations of the front view and the faceplate of the MRP3-8FXOM1 card.
Figure 5 shows the front view of an MRP3-8FXOM1 card.
Figure 5 Front View of an MRP3-8FXOM1 Card
Figure 6 shows the DIMM, PVDM, and SIMM modules on the MRP3-8FXOM1 card.
Figure 6 MRP3-8FXOM1—DIMM, PVDM, and SIMM Modules
Note
The VPN module socket is installed on the MRP300. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards do not have a VPN module socket, as shown in Figure 6.
Removing and Installing Modules
This section explains how to remove and install modules.
Warning
When performing the procedures in this section, wear grounding wrist straps to avoid ESD damage to the Cisco ICS 7750. Do not directly touch the backplane with your hand or any metal tool, to prevent personal injury or equipment damage.
Removing and Installing DIMMs
This section explains how to remove and install DIMMs.
DIMM Orientation
DIMMs are manufactured with polarization notches to ensure proper orientation and with alignment holes to ensure proper positioning. Figure 7 shows the notches and holes on a DIMM. DIMMs are installed with the connector edge down.
CautionTo avoid damaging ESD-sensitive components, observe all ESD precautions. To avoid damaging the underlying board, do not use excessive force when you remove or replace DIMMs.
Figure 7 DIMM Orientation Aids
Removing a DIMM from an SPE Card
Complete the following steps to remove a DIMM from an SPE310:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2
Locate the DIMM slots on the SPE. See Figure 2.
CautionHandle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 3
Remove the DIMM by pushing the plastic release latches on each side of the DIMM slot outward. (See Figure 8.) This ejects the DIMM from its socket.
Figure 8 Removing a DIMM from an SPE Card
Step 4
Hold the DIMM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed DIMM in an antistatic bag to protect it from ESD damage.
Step 5
If necessary, repeat Step 3 and Step 4 for the other DIMM.
Installing a DIMM in an SPE Card
Complete the following steps to install a DIMM in an SPE310:
Step 1
Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
CautionHandle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 2
Remove the DIMM from its antistatic packaging.
Step 3
Hold the DIMM with the polarization notches closer to the card edge and with the connector edge at the bottom.
CautionIt is normal to feel some resistance when installing a DIMM, but do not use excessive force on the DIMM, and do not touch the surface components.
Step 4
Insert the DIMM perpendicular to the socket. Push the DIMM firmly into place (see Figure 9), using the minimum amount of force required. When the DIMM is properly seated, the socket guide posts fit through the alignment holes, and the locking spring clips click into place.
Figure 9 Installing a DIMM in an SPE Card
Step 5
Ensure that each DIMM is straight (perpendicular to the socket).
Step 6
Repeat Step 3 through Step 5 as necessary for a second DIMM.
If you do not intend to install components on any other cards, go to the "Installing Cards" section. To install a DIMM on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, continue with the next two sections. To install PVDMs on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, go to the "Removing and Installing PVDMs" section. To install a VPN module on an MRP200 or MRP300, go to the "Installing a VPN Module in the MRP200 or MRP300" section.
Removing the DIMM from an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI Card
Complete the following steps to remove the DIMM from an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, or ASI card:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2
Locate the DIMM slot on the MRP200 or the ASI card (see Figure 3), MRP300, MRP3-8FXS, MRP3-16FXS (see Figure 4), or the MRP3-8FXOM1 card (see Figure 6.)
CautionHandle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 3
Remove the DIMM by pushing the plastic release latches on each side of the DIMM slot outward. (See Figure 10.) This ejects the DIMM from its socket.
Figure 10 Removing the DIMM from an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI Card
Step 4
Hold the DIMM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed DIMM in an antistatic bag to protect it from ESD damage.
Installing a DIMM in an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, or ASI Card
Complete the following steps to install a DIMM in an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
CautionHandle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 2
Remove the replacement DIMM from its antistatic packaging.
Step 3
Hold the DIMM with the polarization notches closer to the center of the card and with the connector edge at the bottom.
CautionIt is normal to feel some resistance when installing a DIMM, but do not use excessive force on the DIMM, and do not touch the surface components.
Step 4
Insert the DIMM perpendicular to the socket. Push the DIMM firmly into place (see Figure 11), using the minimum amount of force required. When the DIMM is properly seated, the socket guide posts fit through the alignment holes, and the locking spring clips click into place.
Figure 11 Installing a DIMM in an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI Card
Step 5
Ensure that the DIMM is straight (perpendicular to the socket).
When you finish installing DIMMs, if you do not intend to install PVDMs or a VPN module on this card and do not intend to install components on any other cards, go to the "Installing Cards" section. To install PVDMs on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, continue with the "Removing and Installing PVDMs" section. To install a VPN module on an MRP200 or MRP300, go to the "Installing a VPN Module in the MRP200 or MRP300" section.
Removing and Installing PVDMs
This section explains how to remove and install PVDMs on MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, and ASI cards.
Note
PVDM modules and SIMM Flash memory modules are set into the cards in different directions when you remove or install either of these modules. SIMM Flash memory modules are available on MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards only.
On the MRP200, ASI81, and ASI160 cards, the PVDM modules tilt from the center of the card to the edge of the card.
On the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, the PVDM modules tilt from the edge of the card toward the center of the card.
PVDM Orientation
PVDMs are manufactured with a polarization notch to ensure proper orientation and with alignment holes to ensure proper positioning. Figure 12 shows the notch and the holes on a PVDM. PVDMs are installed with the connector edge down.
CautionTo avoid damaging ESD-sensitive components, observe all ESD precautions. To avoid damaging MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI cards, avoid using excessive force when you remove or replace PVDMs.
Figure 12 PVDM Orientation
Removing PVDMs
Complete the following steps to remove PVDMs:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2
Locate the PVDM slots on the MRP200 or the ASI card (see Figure 3), MRP300, MRP3-8FXS, MRP3-16FXS card (see Figure 4), or the MRP3-8FXOM1 card (see Figure 6.)
CautionHandle PVDMs by the card edges only. PVDMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 3
Remove one PVDM at a time, beginning with the PVDM closest to the rear of the card. To lift the PVDM out of its socket, pull the locking spring clips on both sides outward, and tilt the PVDM so that it is free of the clips.
•
On the MRP200, ASI81, or ASI160 cards, tilt the PVDM away from the rear of the card. (See Figure 13.)
Figure 13 Removing PVDMs on the MRP200, ASI81, or ASI160
•
On the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 cards, tilt the PVDM toward the rear of the card. (See Figure 14.)
Figure 14 Removing PVDMs on the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3=-8FXOM1
Step 4
Hold the PVDM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed PVDM in an antistatic bag to protect it from ESD damage.
Step 5
Repeat Step 4 for the second PVDM.
Installing PVDMs
Complete the following steps to install PVDMs:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2
Locate the PVDM slots on the MRP200 or on the ASI card (see Figure 3), or on the MRP300, MRP3-8FXS, MRP3-16FXS card (see Figure 4), or the MRP3-8FXOM1 card (see Figure 6.)
CautionHandle PVDMs by the card edges only. PVDMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 3
Hold the PVDM with the polarization notch closer to the card edge and the connector edge at the bottom (see Figure 13).
Step 4
On the MRP200, ASI81, and ASI160 cards, beginning with the slot closest to the front of the card, insert the PVDM into the connector slot at an angle, tilted toward the center of the card. Align or move the PVDM into a vertical position (see Figure 15), using the minimum amount of force required. When the PVDM is properly seated, the socket guideposts fit through the alignment holes, and the connector springs click into place.
Figure 15 Installing PVDMs on the MRP200, ASI81, or ASI160
Step 5
Ensure that the PVDM is straight and that the alignment holes line up with the plastic guides on the socket (see Figure 13).
Step 6
On the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, beginning with the slot closest to the front of the card, insert the PVDM into the connector slot at an angle, tilted toward the rear of the card. Align or move the PVDM into a vertical position (see Figure 16), using the minimum amount of force required. When the PVDM is properly seated, the socket guideposts fit through the alignment holes, and the connector springs click into place.
Figure 16 Installing PVDMs on the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1
Step 7
Ensure that the PVDM is straight and that the alignment holes line up with the plastic guides on the socket (see Figure 14).
CautionIt is normal to feel some resistance, but do not use excessive force on the PVDM, and do not touch the surface components.
Step 8
Repeat Step 3 through Step 7 for the second PVDM.
Removing and Installing SIMMs
This section explains how to remove and install SIMM Flash memory modules on MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards.
Note
SIMM Flash memory modules are available on the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards only.
Complete the following steps to remove the SIMM Flash memory module from an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2
Locate the SIMM Flash memory slot on the MRP300, MRP3-8FXS, or MRP3-16FXS card. (See Figure 4 and Figure 6.)
CautionHandle SIMMs by the edges only. SIMMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 3
Remove the SIMM by pulling the locking spring clips on both sides outward and tilting the SIMM free of the clips.
Step 4
Hold the SIMM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed SIMM in an antistatic bag to protect it from ESD damage.
Installing a SIMM in an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 Card
Complete the following steps to install a SIMM Flash memory module in an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2
Locate the SIMM Flash memory slot on the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card (see Figure 4 and Figure 6.)
CautionHandle SIMMs by the edges only. SIMMs are ESD-sensitive components, and they can be damaged by mishandling.
Step 3
Remove the replacement SIMM from its antistatic packaging.
Step 4
Face the front panel of the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card. Hold the SIMM with the component side toward you.
CautionIt is normal to feel some resistance when installing a SIMM, but do not use excessive force on the SIMM, and do not touch the surface components.
Step 5
Position the SIMM so that the indexing slot in the connector (bottom edge) of the SIMM is lined up with the indexing tab inside the SIMM slot. Tilt the SIMM 45 degrees away from the rear of the card, and insert it into the slot (see Figure 17). Rock it into its vertical position, using the minimum amount of force required. When the SIMM is properly seated, the connector springs will click into place.
Figure 17 Installing a SIMM Flash Memory Module in an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 Card
When you finish installing a SIMM, if you do not intend to install a VPN module on this card and do not intend to install components on any other cards, go to the "Installing Cards" section. To install PVDMs on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, continue with the "Removing and Installing PVDMs" section. To install a VPN module on an MRP200 or MRP300, go to the "Installing a VPN Module in the MRP200 or MRP300" section. To install DIMMs on an SPE, go to the "Installing a DIMM in an SPE Card" section.
Installing a VPN Module in the MRP200 or MRP300
Follow these steps to install a VPN module in the MRP200 or MRP300:
Step 1
Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2
Locate the VPN module socket and the two holes in the MRP200 motherboard that are used for the VPN module standoff screws (see Figure 3). For the MRP300, see Figure 4.
Step 3
Turn the MRP bottom side up, and attach the two metal standoffs to the MRP200 or MRP300, using the screws provided with the VPN module (see Figure 18). The standoffs should be on the same side of the motherboard as the VPN module socket.
CautionHandle the MRP200 or MRP300 and the VPN module by the card edges only. These items are ESD-sensitive components, and they can be damaged by mishandling.
Figure 18 Installing Standoffs
Step 4
Turn the MRP right side up, and insert the VPN module into the VPN module socket (see Figure 19).
Figure 19 Installing the VPN Module
Step 5
Secure the VPN module to the metal standoffs (see Figure 20).
Figure 20 Securing the VPN Module
Installing Cards
For card installation instructions, refer to Cisco ICS 7750 FRU Installation and Replacement.
RMA Return Instructions
Under the terms and conditions of the Cisco Systems return materials authorization (RMA) policy, any replaced RMA parts must be returned to Cisco Systems.
Follow these guidelines to return parts:
•
Use the disposable grounding wrist trap when packing and handling electronic part(s).
•
Reuse the original packaging material to return electronic parts.
•
Affix an RMA return shipping label to the outside of each package.
•
Write the RMA number on the outside of all packages you return and in the reference field
(Section 2) on the waybill.•
Return the parts within ten days of the date that you receive the replacement parts, or you will be billed for the outstanding parts at list price. If you are unable to return the parts within this time frame, you must call Asset Recovery at 408 526-7284 to get an approved extension.
•
You are responsible for all return shipping costs and customs duties. For all non-U.S. returns, you must include five copies of the proforma/customs invoice for each shipment, which lists the following items: RMA number; value of the items; description of items (including the Cisco product number).
•
Send a copy of the waybill and flight details by fax to Cisco USA at 408 526-5533. You can also send a copy of the waybill and flight details by e-mail to asset-recovery@cisco.com. Either method eliminates the need for further information from you and assists Cisco Systems in closing the RMA.
•
For U.S. returns, please send a copy of the ship date and waybill tracking number as follows:
–
Fax: 408 526-5533
–
E-mail: asset-recovery@cisco.com
•
For all returns, ship the return parts freight-prepaid to:
Cisco Systems
RMA Receiving
2011A Senter Road
Docks 2-3-4
San Jose, CA 95112
Attention: RMA #Checking the Status of Returned RMA Parts
To check the status of your RMA on the web, go to the following website:
http://www.cisco.com/cgi-bin/front.x/agents/svo_tools/SVOStatusDispatcher
If you have any questions, please use any of the following methods to contact Cisco Systems:
•
For U.S. customers: 800 800-1180, extension 6-7284
•
For international customers: 408 526-7284
•
For all customers:
–
FAX number: 408 526-5533
–
Electronic mail: asset-recovery@cisco.com
Related Documentation
Use this document with the documents listed in the following sections.
Cisco ICS 7750 Documents
The following publications are companion documents to this document and are available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/index.htm
For information about removing and replacing system cards and their modules, power supply modules, and the fan tray, refer to Cisco ICS 7750 FRU Installation and Replacement:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsfru26.htm
For a description of the key installation, configuration, operation, and maintenance tasks on the Cisco ICS 7750, refer to the Cisco ICS 7750 Installation and Configuration Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsicg26/index.htm
For information about maintenance and troubleshooting the Cisco ICS 7750 (intended for system administrators and equipment installers), refer to the Cisco ICS 7750 Troubleshooting Guide.
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icstg26/index.htm
For a description of the features, modifications, and caveats for the Cisco Integrated Communications System 7750 (Cisco ICS 7750) release 2.6.0, refer to Release Notes for System Software Release 2.6.0 on the Cisco ICS 7750:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsrn26.htm
For a summary of the documentation that is available for the Cisco ICS 7750, as well as the documentation for the applications that run on the Cisco ICS 7750, refer to the Cisco ICS 7750 Documentation Locator for Release 2.6.0:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsloc26.htm
The documents described in this section are available on Cisco.com and on CD:
•
On Cisco.com, starting under the Service & Support heading, navigate to Technical Documents > Voice/Telephony > Cisco ICS 7750.
•
On the Documentation CD-ROM (order number DOC-CONDOCCD=), navigate to Product Documentation > Voice/Telephony > Cisco ICS 7750.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. You can also e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•
Streamline business processes and improve productivity
•
Resolve technical issues with online support
•
Download and test software packages
•
Order Cisco learning materials and merchandise
•
Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used with the documents listed in the "Related Documentation" section.
Copyright ©2002, Cisco Systems, Inc.
All rights reserved.
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