Table Of Contents
Replacing a Failed SPE 310 in a Cisco ICS 7750
This document describes replacing a failed system processing engine (SPE 310) installed in a Cisco ICS 7750 and restoring the configurations, applications, and data.
In order to perform the replacement operation, you need to be familiar with the tasks for administering or using the following applications:
This document applies to the Cisco ICS 7750 with ICS System Manager version 2.6. For more information about Cisco ICS 7750 hardware, refer to the Cisco ICS 7750 Hardware Installation Guide and the Cisco ICS 7750 Administration and Troubleshooting Guide at this URL.
The information in this document is based on the following software and hardware versions:
•System Software versions—
–Bundle 2.5 for Cisco CallManager 3.2 or earlier
–Bundle 2.6 for Cisco CallManager 3.3 or later
•Hardware revision—SPE 310
Refer to the Cisco ICS 7750 Compatibility Matrix for supported combinations of ICS 7750 System software, Cisco CallManager, Cisco Unity, Cisco Customer Response Solutions (CRS) and IPCC Express at this URL:
Note If your network is live, understand that replacing an SPE will impact your telecommunications service. You might need to perform this task after normal service hours.
Prior to starting the recovery of an SPE310, be sure to review all associated documentation and the following process.
Locating and Obtaining Software
To recover your SPE310 and reload the existing data, you must install the same versions of the operating system, Cisco CallManager, or Unity that were previously used on the SPE310. Therefore, you need to locate discs or download copies of your current OS, Cisco CallManager, Cisco Unity, and any engineering special (ES) or service release (SR) versions.
You can download copies of software from the Software Center on Cisco.com at this URL:
Locate the reimage CD that shipped with the SPE kit. If the original CD is not available, you must create a service request to obtain a copy of the software by following these steps.
Step 1 Create a Service Request by using the following URL:
Step 2 Access and download the required files by following the instructions in the Service Request.
Step 3 Create a CD using file SPE_reimage_CD_126.96.36.199.iso.
Note This is an ISO CD image file so open the file in an application that you use for writing to a CD.
Back Up the Current System Information
Refer to the following documentation to back up the data on the SPE.
•For general backup procedures, refer to ICS 7750 Backup and Restore Procedures
•For backup procedures for your version of Cisco CallManager, refer to this URL:
•For backup procedures for your version of Cisco Unity, refer to this URL:
Step 1 Back up the Cisco CallManager or Cisco Unity data.
Step 2 If you are running ICS 7750 System Manager co-resident with Cisco CallManager, back up ICS 7750 System Manager data.
Step 3 Save the Cisco CallManager backup file, mcs.sti, and the ICS 7750 System Manager backup file or the Cisco Unity backup file to a location other than the SPE 310 to be replaced. Note the location of these backup files.
Step 4 Record the computer name and IP address of the current SPE that is being replace. You will need to reuse this information when configuring the replacement SPE.
Step 5 Record the full versions of Cisco Unity or Cisco CallManager and ICS System Manager including any engineering special (ES) or service release (SR). The same versions must be installed for a successful restore
Replace the SPE
Follow these steps to replace the SPE310.
Step 1 Use Terminal Service to access the current SPE.
Step 2 Shut down the processor by clicking Start > Shutdown.
Step 3 Remove the old SPE from the slot in the ICS 7750 chassis.
Step 4 Insert a new SPE 310 into same slot in ICS 7750 chassis.
Reimage the Replacement SPE
Follow these steps to reimage the SPE. Refer to the following documentation for more information.
Step 1 Connect a mouse, keyboard, monitor, and USB CD ROM drive to the new SEP 310.
Step 2 Insert the SPE_reimage_CD into USB CD ROM drive attached to the new SPE 310.
Step 3 Follow the instructions on the screen to reimage the SPE.
Configure the New SPE
Change the new SPE computer name and IP address to be the same ones that the replacement SPE used.
Reinstall Software Applications on the New SPE
You must install the same versions of ICS System Manager, Cisco CallManager or Cisco Unity including patches that were previously used on the ICS 7750. You cannot restore your database if the Cisco CallManager release is different. You can get software from the Software Download Center on Cisco.com at this URL:
Recovering an SPE Running Cisco CallManager
Follow these steps to install software on the new SPE. Refer to the following documentation for procedures:
Step 1 Install ICS System Manager software using the appropriate file.
•ICS System Manager Release 2.5 uses S77a-2.5.0.exe and supports Cisco Callmanager 3.2 or earlier
•ICS System Manager Release 2.6 uses S77a-2.6.2.exe and supports Cisco CallManager 3.3 and 4.0
Step 2 Install the MS Operating System upgrade that you were previously using. Refer to the readme file for additional instructions.
Note You can get the latest operating system upgrades from the Software Download Center.
Step 3 Install the Cisco CallManager version that was previously on the SPE.
Step 4 Install service release (SR) for your version of the MS Operating System. See the readme file for additional instructions.
Step 5 Install any Cisco CallManager ES that you were running.See the readme file or additional instructions.
Restoring the Cisco CallManager Data
Use the following steps and documentation to restore the Cisco CallManager application data on the new SPE.
Step 1 Restore the Cisco CallManager data from the mcs.sti file. Refer to the backup and restore documentation for your version of Cisco CallManager for more information.
Step 2 Restore the ICS System Manager data. Refer to the ICS 7750 Backup and Restore Procedures for more information.
Step 3 Test the applications that were restored on the new SPE.
Recovering an SPE Running Cisco Unity
If the SPE was running Cisco Unity, refer to the following documentation for Unity installation information.
Step 1 Install the MS Operating System upgrade that you were previously using. Refer to the readme file for additional instructions.
Note You can get the latest operating system upgrades from the Software Download Center.
Step 2 Install the Cisco Unity version that was previously on the SPE.
Step 3 Install any Cisco Unity ES that you were running. See the readme file or additional instructions.
Restore the Cisco Unity Data
If the SPE was running Cisco Unity, refer to the following documentation for Cisco Unity recovery information.
•Cisco ICS 7750 Getting Started Guide
•Release Notes for the Cisco ICS 7750
•Voice and IP Communications Technical Support
•Voice, Telephony and Messaging TAC eLearning Solutions
•Technical Support - Cisco Systems
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
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Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — firstname.lastname@example.org
•Nonemergencies — email@example.com
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
This document is to be used in conjunction with the documents listed in the "Related Information" section.