Table Of Contents

Troubleshooting

Before You Call Your Cisco Reseller

Problems During First Startup

Problems After Router Is Running

Troubleshooting

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This chapter describes problems that could occur with the Cisco 828 router and the SOHO 78 router hardware, describes possible reasons for the problems, and provides steps for solving the problems. The problems are grouped into the following areas:

•Problems during first startup

•Problems after the router has been up and running

For more information on problems that could occur with the software, refer to the Cisco 828 Router and SOHO 78 Router Software Configuration Guide.

Before You Call Your Cisco Reseller

Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, gather the following information:

•Router model and serial number (on the back panel)

•Maintenance agreement or warranty information

•Date you received the router

•Brief description of the problem

•Brief description of the steps you have taken to solve the problem

Problems During First Startup

Table 3-1 lists problems that could occur the first time you turn on the power switch.

Table 3-1 Problems During First Startup 

Symptom	Problem	Solutions
All LEDs, including the OK LED, are off.	No power to the router.	Perform the following steps: 1. Make sure that the power switch is set to ON. 2. Make sure that all connections to and from the power supply are secure. 3. Make sure that the power outlet has power. 4. If the problem continues, the power supply might be faulty. Contact your Cisco reseller.
No connection to Ethernet device. (Ethernet LED is off.)	A cable-related problem: •Improperly connected cable. •Damaged cable.	Perform the following steps: 1. To make sure that you have cabled the device correctly, see Figure 2-1 or Figure 2-2 in "Installation." 2. Make sure that the connectors at both ends of the cable are securely seated. 3. Make sure the cable is not physically damaged. If it is damaged, order another cable from Cisco Systems, or replace it with a similar cable.
	Improperly set router TO HUB/TO PC button or hub equivalent of TO HUB/TO PC button.	To make sure that you have set the buttons correctly, see Table 2-2 in "Installation."
No connection to G.SHDSL link. (The CD LED on the front panel is off for a long time.)	Wrong cable.	To make sure that you are using the correct cable, see Appendix A.
	Improperly connected cable.	•To make sure that you have cabled the router properly, see Figure 2-3 in "Installation." •Make sure that the connectors at both ends of the cable are securely seated.

Problems After Router Is Running

Table 3-2 lists problems that could occur after the router has been up and running.

Table 3-2 Problems After Router Is Running 

Symptom	Problem	Solutions
Problems with the Ethernet connection. (Ethernet LED is off.)	A cable-related problem: •Disconnected cable. •Damaged cable.	Perform the following steps: 1. Make sure that the connectors at both ends of the cable are secure. 2. Make sure that the cable is not physically damaged. If it is damaged, order another cable from Cisco Systems, or replace it with a similar cable.
Connection to the G.SHDSL line is intermittent or lost. (The CD LED on the front panel is off.)	A cable-related problem: •Disconnected cable. •Damaged cable.	Perform the following steps: 1. Make sure that the connectors at both ends of the cable are secure. 2. Make sure that the cable is not physically damaged. If it is damaged, order another cable from Cisco Systems, or replace it with a similar cable.
	Problem with G.SHDSL line or WAN service.	Contact your G.SHDSL line or WAN service provider to determine whether there is a problem.