Table Of Contents
Upgrading System Memory in Cisco 3600 Series Routers
Memory Capacities
Memory Configurations
Dynamic Memory
DRAM SIMMs (Cisco 3620 and Cisco 3640 Routers)
SDRAM DIMMs (Cisco 3631 and Cisco 3660 Routers)
Cisco Flash Memory
Safety Recommendations
Safety Warnings
Safety with Electricity
Preventing Electrostatic Discharge Damage
Tools and Equipment Needed
Opening the Router
Removing the Router Cover (Cisco 3620, Cisco 3631, Cisco 3640)
Removing the Mainboard Tray (Cisco 3660)
Replacing DRAM and SDRAM
DRAM SIMMs (Cisco 3620 and Cisco 3640 Routers)
DRAM SIMM Location and Orientation
Removing DRAM SIMMs
Installing DRAM SIMMs
SDRAM DIMMs (Cisco 3631 and Cisco 3660 Routers)
SDRAM DIMM Location and Orientation
Removing SDRAM DIMMs
Installing SDRAM DIMMs
Replacing Cisco Flash Memory SIMMs
Removing Cisco Flash Memory SIMMs
Installing Cisco Flash Memory SIMMs
Replacing ROM
Closing the Router
Replacing the Cover (Cisco 3620, Cisco 3631, Cisco 3640)
Replacing the Mainboard Tray (Cisco 3660)
Replacing Connections to the Router
Testing ROM Installation
Recovering Cisco Flash Memory and System Images
Using the xmodem Command
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Website
Cisco TAC Escalation Center
Upgrading System Memory in Cisco 3600 Series Routers
Product Numbers:
MEM3600-4FS=, MEM3600-8FS=, MEM3600-16FS=, MEM3600-32FS=, MEM3620-4D=, MEM3620-8D=, MEM3620-16D=, MEM3631-32CF-INCL, MEM3631-32U64CF, MEM3631-32U128CF, MEM3631-64CF=, MEM3631-128CF=, MEM3631-64D-INCL, MEM3631-64U128D, MEM3631-64U192D, MEM3631-64U256D, MEM3631-64D=, MEM3631-128D=, MEM3640-2X4D=, MEM3640-2X8D=, MEM3640-2X16D=, MEM3640-2X32D=, MEM3660-16D=, MEM3660-32D=, MEM3660-64D=, MEM3660-128D=, BOOT-3600=
This document describes how to upgrade the following in a Cisco 3600 series router:
•
Dynamic random-access memory (DRAM) single in-line memory modules (SIMMs)
•Synchronized dynamic random-access memory (SDRAM) dual in-line memory modules (DIMMs)
•Cisco Flash memory SIMMs
•Read-only memory (ROM)
Note In this document, the term "Cisco 3600 series" represents the following router models: Cisco 3620 router, Cisco 3631 router, Cisco 3640 router, and Cisco 3660 router.
Use this document in conjunction with the following:
•Cisco 3600 Series Hardware Installation Guide and the Regulatory Compliance and Safety Information document for your router, both available online at
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis3600/hw_inst/
•Installing and Configuring Cisco Flash Memory Cards in Cisco 3600 Series Routers, available online at
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis3600/hw_inst/hw_notes/index.htm
If you have questions or need help, see the "Obtaining Documentation" section and the "Obtaining Technical Assistance" section for further information.
This document contains the following sections:
•Memory Capacities
•Memory Configurations
•Safety Recommendations
•Tools and Equipment Needed
•Opening the Router
•Replacing DRAM and SDRAM
•Replacing Cisco Flash Memory SIMMs
•Replacing ROM
•Closing the Router
•Replacing Connections to the Router
•Testing ROM Installation
•Recovering Cisco Flash Memory and System Images
•Obtaining Documentation
•Obtaining Technical Assistance
Memory Capacities
This document describes how to upgrade both dynamic memory and Cisco Flash memory. You might need to upgrade memory for the following reasons:
•To upgrade to a new Cisco IOS feature set or release that requires additional memory. (Memory requirements for each feature set and release are available in the release notes for that release.)
•To use very large routing tables, many protocols (as may be required, for example, when the router is part of both a large external network and your internal network), or other memory-intensive features such as spoofing or protocol translations.
Cisco 3600 series routers use two types of dynamic memory:
•DRAM SIMMs (Cisco 3620 and Cisco 3640 routers)
•SDRAM DIMMs (Cisco 3631 and Cisco 3660 routers)
Note SIMMs and DIMMs are not interchangeable.
Memory capacities are shown in Table 1.
Table 1 Memory Capacities for Cisco 3600 Series Routers
Router
|
DRAM
|
Cisco Flash Memory
|
Cisco 3620
|
32- to 64-MB DRAM SIMMs
|
8- to 32-MB SIMM
|
Cisco 3631
|
64- to 256-MB SDRAM DIMMs
|
32- to 128-MB Flash memory card
|
Cisco 3640
|
32- to 128-MB DRAM SIMMs
|
8- to 32-MB SIMM
|
Cisco 3660
|
32- to 256-MB SDRAM DIMMs
|
8- to 64-MB SIMM
|
Memory Configurations
For information on configuring dynamic (DRAM and SDRAM) and Cisco Flash memory, see the following sections.
Dynamic Memory
You can configure DRAM or SDRAM as a mixture of primary or main memory that is reserved for the CPU and shared memory that is used for data transmitted or received by modules and WAN interface cards.
To examine current dynamic memory status or reconfigure memory allocation, do the following as appropriate:
Step 1 To see how much memory is currently installed in your router, enter the show version command in EXEC mode. Near the middle of the resulting output, locate a message similar to the following:
Cisco XXXX processor (revision X) with 24576K/8192K bytes of memory.
This line shows how much memory is installed (in this example, 24576K/8192K). The first number represents primary memory; the second number represents shared memory.
Step 2 To configure the proportion of DRAM or SDRAM devoted to main memory and to shared memory, enter the memory-size iomem command in global configuration mode.
Note For information about these and related commands, refer to the Cisco IOS configuration guides and command references. See the "Obtaining Documentation" section for information about these publications.
DRAM SIMMs (Cisco 3620 and Cisco 3640 Routers)
Cisco 3620 and Cisco 3640 routers each contain four SIMM sockets for DRAM: bank 0 (SIMM 0), bank 1 (SIMM 1), bank 2 (SIMM 2), and bank 3 (SIMM 3). A socket corresponds to one bank of memory. Each socket can hold one DRAM SIMM of any size permitted for that router.
Banks must be filled consecutively with no gaps. Start filling from bank 0, and start emptying from bank 3. Bank 0 must always be filled first and emptied last.
DRAM supports 32-bit and 64-bit operation as follows:
•Cisco 3620: Supports 32-bit operation only.
•Cisco 3640: Supports either 32- or 64-bit operation. Router performance is approximately 20 percent slower in 32-bit mode than in 64-bit mode. To use 64-bit mode, you must install DRAM SIMMs in pairs of the same size. Generally, basic software feature sets (such as IP) use 32-bit DRAM SIMMs and robust software feature sets (such as Enterprise) use 64-bit DRAM SIMMs.
Follow these rules to use 64-bit operation:
•SIMMs in banks 0 and 1 must:
–Be the same size (in megabytes)
–Have the same access time (in nanoseconds).
•SIMMs in banks 2 and 3 must:
–Be the same size (in megabytes), and the same size as or smaller than those in banks 0 and 1
–Have the same access time (in nanoseconds)
Thus, only certain combinations of DRAM SIMMs are permitted:
•Combinations for 32-bit configurations used in Cisco 3620 routers are shown in Table 2.
•Combinations for 32-bit configurations used in Cisco 3640 routers are shown in Table 3.
•Combinations for 64-bit configurations used in Cisco 3640 routers are shown in Table 4.
Table 2 32-Bit DRAM Configuration for Cisco 3620 Routers
Bank 0 (SIMM 0)
|
Bank 1 (SIMM 1)
|
Bank 2 (SIMM 2)
|
Bank 3 (SIMM 3)
|
Total Memory
|
4 MB
|
4 MB
|
4 MB
|
4 MB
|
16 MB
|
4 MB
|
4 MB
|
8 MB
|
—
|
8 MB
|
8 MB
|
—
|
—
|
16 MB
|
—
|
—
|
—
|
4 MB
|
4 MB
|
4 MB
|
4 MB
|
4 MB
|
16 MB
|
—
|
—
|
20 MB
|
8 MB
|
8 MB
|
4 MB
|
—
|
16 MB
|
4 MB
|
—
|
—
|
8 MB
|
16 MB
|
—
|
—
|
24 MB
|
8 MB
|
8 MB
|
8 MB
|
—
|
8 MB
|
8 MB
|
4 MB
|
4 MB
|
16 MB
|
8 MB
|
—
|
—
|
8 MB
|
8 MB
|
4 MB
|
8 MB
|
28 MB
|
8 MB
|
8 MB
|
8 MB
|
4 MB
|
8 MB
|
8 MB
|
16 MB
|
-
|
32 MB
|
8 MB
|
8 MB
|
8 MB
|
8 MB
|
16 MB
|
16 MB
|
—
|
—
|
16 MB
|
16 MB
|
4 MB
|
—
|
36 MB
|
16 MB
|
16 MB
|
4 MB
|
4 MB
|
40 MB
|
16 MB
|
16 MB
|
8 MB
|
—
|
16 MB
|
16 MB
|
4 MB
|
8 MB
|
44 MB
|
16 MB
|
16 MB
|
8 MB
|
4 MB
|
16 MB
|
16 MB
|
8 MB
|
8 MB
|
48 MB
|
16 MB
|
16 MB
|
16 MB
|
—
|
16 MB
|
16 MB
|
16 MB
|
4 MB
|
52 MB
|
16 MB
|
16 MB
|
16 MB
|
8 MB
|
56 MB
|
16 MB
|
16 MB
|
16 MB
|
16 MB
|
64 MB
|
Table 3 32-Bit DRAM Configuration for Cisco 3640 Routers
Bank 0 (SIMM 0)
|
Bank 1 (SIMM 1)
|
Bank 2 (SIMM 2)
|
Bank 3 (SIMM 3)
|
Total Memory
|
4 MB
|
4 MB
|
8 MB
|
—
|
16 MB
|
16 MB
|
—
|
—
|
—
|
4 MB
|
16 MB
|
—
|
—
|
20 MB
|
8 MB
|
8 MB
|
4 MB
|
—
|
16 MB
|
4 MB
|
—
|
—
|
8 MB
|
16 MB
|
—
|
—
|
24 MB
|
8 MB
|
8 MB
|
8 MB
|
—
|
16 MB
|
8 MB
|
—
|
—
|
8 MB
|
8 MB
|
4 MB
|
8 MB
|
28 MB
|
8 MB
|
8 MB
|
8 MB
|
4 MB
|
8 MB
|
8 MB
|
16 MB
|
—
|
32 MB
|
16 MB
|
16 MB
|
4 MB
|
—
|
36 MB
|
16 MB
|
16 MB
|
8 MB
|
—
|
40 MB
|
16 MB
|
16 MB
|
8 MB
|
4 MB
|
44 MB
|
16 MB
|
16 MB
|
4 MB
|
8 MB
|
16 MB
|
16 MB
|
16 MB
|
4 MB
|
52 MB
|
16 MB
|
16 MB
|
4 MB
|
16 MB
|
16 MB
|
16 MB
|
16 MB
|
8 MB
|
56 MB
|
16 MB
|
16 MB
|
8 MB
|
16 MB
|
Table 4 64-Bit DRAM Configuration for Cisco 3640 Routers
Bank 0 (SIMM 0)
|
Bank 1 (SIMM 1)
|
Bank 2 (SIMM 2)
|
Bank 3 (SIMM 3)
|
Total Memory
|
4 MB
|
4 MB
|
4 MB
|
4 MB
|
16 MB
|
8 MB1
|
8 MB
|
—
|
—
|
8 MB-Dual2
|
8 MB-dual
|
—
|
—
|
8 MB
|
8 MB
|
4 MB
|
4 MB
|
24 MB
|
8 MB-Dual
|
8 MB-dual
|
4 MB
|
4 MB
|
8 MB
|
8 MB
|
8 MB
|
8 MB
|
32 MB
|
8 MB
|
8 MB
|
8 MB-dual
|
8 MB-dual
|
8 MB-Dual
|
8 MB-dual
|
8 MB
|
8 MB
|
8 MB-Dual
|
8 MB-dual
|
8 MB-dual
|
8 MB-dual
|
16 MB
|
16 MB
|
—
|
—
|
16 MB
|
16 MB
|
4 MB
|
4 MB
|
40 MB
|
16 MB
|
16 MB
|
8 MB
|
8 MB
|
48 MB
|
16 MB
|
16 MB
|
8 MB-dual
|
8 MB-dual
|
16 MB
|
16 MB
|
16 MB
|
16 MB
|
64 MB
|
32 MB-Dual3
|
32 MB-Dual
|
—
|
—
|
32 MB-Dual
|
32 MB-Dual
|
4 MB
|
4 MB
|
72 MB
|
32 MB-Dual
|
32 MB-Dual
|
8 MB
|
8 MB
|
80 MB
|
32 MB-Dual
|
32 MB-Dual
|
8 MB-Dual
|
8 MB-Dual
|
32 MB-Dual
|
32 MB-Dual
|
16 MB
|
16 MB
|
96 MB
|
32 MB-Dual
|
32 MB-Dual
|
32 MB-Dual
|
32 MB-Dual
|
128 MB
|
SDRAM DIMMs (Cisco 3631 and Cisco 3660 Routers)
Cisco 3631 and Cisco 3660 routers each contain two DIMM sockets for SDRAM: bank 0 (DIMM 0) and bank 1 (DIMM 1). A socket corresponds to one bank of memory. Each socket can hold one SDRAM DIMM of any size permitted for that router. The other socket can optionally be left empty.
Banks must be filled in the following order:
•Cisco 3631: Fill in any order.
•Cisco 3660: Fill from bank 0, and empty from bank 1. Bank 0 must always be filled first and emptied last.
DIMM parity is as follows:
•Cisco 3631: Nonparity DIMMs
•Cisco 3660: Both parity and nonparity DIMMs
Note An advantage to using parity DIMMs compared to nonparity DIMMs is easier identification of memory errors. A disadvantage is lower performance.
Only certain combinations of SDRAM DIMM sizes are permitted:
•Cisco 3631: There is no limitation on the relative size of DIMMs in bank 1 and bank 0, as shown in Table 5.
•Cisco 3660: The DIMM in bank 1 must be the same size as or smaller than the DIMM in bank 0, as shown in Table 6.
Table 5 SDRAM Configurations for Cisco 3631 Routers
Bank 0 (DIMM 0)
|
Bank 1 (DIMM 1)
|
Total Memory
|
—
|
64 MB
|
64 MB
|
64 MB
|
—
|
—
|
—
|
—
|
64 MB
|
96 MB
|
64 MB
|
—
|
128 MB
|
—
|
128 MB
|
64 MB
|
64 MB
|
—
|
128 MB
|
—
|
128 MB
|
160 MB
|
128 MB
|
—
|
64 MB
|
128 MB
|
192 MB
|
128 MB
|
64 MB
|
128 MB
|
128 MB
|
256 MB
|
Table 6 SDRAM Configurations for Cisco 3660 Routers
Bank 0 (DIMM 0)
|
Bank 1 (DIMM 1)
|
Total Memory
|
2Mx64
|
2Mx64
|
32 MB
|
4Mx64
|
—
|
4Mx64
|
2Mx64
|
48 MB
|
4Mx64
|
4Mx64
|
64 MB
|
8Mx64
|
—
|
8Mx64
|
2Mx64
|
80 MB
|
8Mx64
|
4Mx64
|
96 MB
|
8Mx64
|
8Mx64
|
128 MB
|
16Mx64
|
—
|
16Mx64
|
2Mx64
|
144 MB
|
16Mx64
|
4Mx64
|
160 MB
|
16Mx64
|
8Mx64
|
192 MB
|
16Mx64
|
16Mx64
|
256 MB
|
Cisco Flash Memory
Cisco IOS software on Cisco 3600 routers is stored as follows:
•Cisco 3631: In an internal compact Cisco Flash memory card. Memory cards come with 32-, 64-, or 128-MB of memory.
•Cisco 3620, Cisco 3640, and Cisco 3660: In one or two Cisco Flash memory SIMMs.
To examine current Cisco Flash memory status, do the following:
Step 1 To see how much Cisco Flash memory is currently installed in your router, enter the show flash command in EXEC mode.
You can upgrade Cisco Flash memory by doing either or both of the following:
•Cisco 3631: Replace the existing card with one of greater capacity.
Note For instructions on how to install a Cisco Flash memory card, refer to documentation on installing and configuring or formatting Cisco Flash memory, available online at
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis3600/hw_inst/hw_notes/index.htm
•Cisco 3620, Cisco 3640, and Cisco 3660: Do either or both of the following:
–Replace the existing (typically 4-MB) SIMM with one of greater capacity.
–Add a SIMM to the second Cisco Flash memory socket.
Each Cisco Flash memory SIMM socket corresponds to one bank of memory. Fill starting with bank 0, and empty starting with bank 1. Bank 0 must always be filled first and emptied last.
Specifics for the Cisco 3620, Cisco 3640, and Cisco 3660 routers are listed in the following table and discussed below.
| |
Upgrade Strategy
|
Cisco 3620, Cisco 3640
|
Cisco 3660
|
Step 1
|
Replace existing SIMM with...
|
8- or 16-MB SIMM
|
8-, 16-, or 32-MB SIMM
|
Step 2
|
Add a SIMM to the second Cisco Flash memory socket
|
|
|
| |
To a total of...
|
32 MB
|
64 MB
|
Note Cisco Flash memory SIMMs are not interchangeable with DRAM SIMMs or SDRAM DIMMs.
Table 7 lists possible Cisco Flash memory SIMM configurations and the resulting total Cisco Flash memory.
Table 7 Cisco Flash Memory SIMM Configurations
Router
|
Bank 0
|
Bank 1
|
Total Memory
|
All
|
4 MB
|
—
|
4 MB
|
4 MB
|
4 MB
|
8 MB
|
4 MB
|
8 MB
|
12 MB
|
4 MB
|
16 MB
|
20 MB
|
8 MB
|
—
|
8 MB
|
8 MB
|
4 MB
|
12 MB
|
8 MB
|
8 MB
|
16 MB
|
8 MB
|
16 MB
|
24 MB
|
16 MB
|
—
|
16 MB
|
16 MB
|
4 MB
|
20 MB
|
16 MB
|
8 MB
|
24 MB
|
16 MB
|
16 MB
|
32 MB
|
Cisco 3660
|
32 MB
|
32 MB
|
64 MB
|
Safety Recommendations
Follow these guidelines to ensure general safety:
•Keep the chassis area clear and dust-free during and after installation.
•Place the removed chassis cover in a safe place.
•Keep tools away from walk areas where you or others could fall over them.
•Do not wear loose clothing that could get caught in the chassis. Fasten your tie or scarf and roll up your sleeves.
•Wear safety glasses when working under any conditions that might be hazardous to your eyes.
•Do not perform any action that creates a potential hazard to people or makes equipment unsafe.
Safety Warnings
Safety warnings appear throughout this publication in procedures that, if performed incorrectly, may harm you. A warning symbol precedes each warning statement.
|
Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
|
Waarschuwing
|
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.
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Varoitus
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Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).
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Attention
|
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.
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Warnung
|
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.
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Avvertenza
|
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.
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Advarsel
|
Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.
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Aviso
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Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.
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¡Advertencia!
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Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.
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Varning!
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Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning.
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Warning Read the installation instructions before you connect the system to its power source. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Only trained and qualified personnel should be allowed to install or replace this equipment. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Ultimate disposal of this product should be handled according to all national laws and regulations. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Safety with Electricity
Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units; disconnect the power at the circuit breaker on DC units. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Do not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is OFF and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a nonremovable, connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Both LAN and WAN ports may use RJ-45 connectors. Use caution when connecting cables. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Hazardous network voltages are present in WAN ports regardless of whether power to the router is OFF or ON. To avoid electric shock, use caution when working near WAN ports. When detaching cables, detach the end away from the router first. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning The Ethernet 10BaseT, serial, console, and auxiliary ports contain safety extra-low voltage (SELV) circuits. BRI circuits are treated like telephone-network voltage (TNV) circuits. Avoid connecting SELV circuits to TNV circuits. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Follow these guidelines when working on equipment powered by electricity:
•Locate the emergency power-OFF switch in the room in which you are working. Then, if an electrical accident occurs, you can quickly shut the power OFF.
•Before working on the router, turn OFF the power and unplug the power cord.
•Disconnect all power before doing the following:
–Installing or removing a router chassis
–Working near power supplies
–Performing most hardware upgrades
•Do not work alone if potentially hazardous conditions exist.
•Never assume that power is disconnected from a circuit. Always check.
•Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds.
•If an electrical accident occurs, proceed as follows:
–Use caution; do not become a victim yourself.
–Turn OFF power to the router.
–If possible, send another person to get medical aid. Otherwise, determine the condition of the victim and then call for help.
–Determine if the victim needs rescue breathing or external cardiac compressions; then take appropriate action.
Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD can occur when electronic printed circuit cards are improperly handled, and can result in complete or intermittent failures. Always follow ESD-prevention procedures when removing and replacing cards. Ensure that the router chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground. To properly guard against ESD damage and shocks, you must use the wrist strap and cord properly. If no wrist strap is available, ground yourself by touching the metal part of the chassis.
Caution For safety, periodically check the resistance value of the antistatic strap. It should be between 1 and 10 megohms (Mohms).
Caution Before opening the chassis, be sure that you have discharged all static electricity from your body and the power is OFF.
Tools and Equipment Needed
You need the following tools and equipment to remove and install SIMMs, DIMMs, or the ROM in a Cisco 3600 series router:
•Number 2 Phillips screwdriver
•Small flat-blade screwdriver
•ROM extraction tool
•32-pin plastic leaded chip carrier (PLCC) for removing the ROM chip from the mainboard
•Needlenose pliers
•ESD-preventive wrist strap
•Antistatic mat
Opening the Router
Warning Do not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is OFF and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Proceed to the section that pertains to your router:
•Removing the Router Cover (Cisco 3620, Cisco 3631, Cisco 3640)
•Removing the Mainboard Tray (Cisco 3660)
Removing the Router Cover (Cisco 3620, Cisco 3631, Cisco 3640)
Follow these steps to remove the router cover:
Step 1 Locate the appropriate figure for your Cisco router so that you can refer to it in the following steps. (See Figure 1, Figure 2, or Figure 3.)
Figure 1 Removing the Cisco 3620 Router Cover
Figure 2 Removing the Cisco 3631 Router Cover
Figure 3 Removing the Cisco 3640 Router Cover
Step 2 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 3 Turn OFF the power and unplug the power cord.
Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Step 4 Disconnect all network-interface cables from the rear panel.
Step 5 Place the chassis so that the rear panel faces you.
Step 6 Remove the screws located on top of the cover near the front edge. Set the screws aside in a safe place.
Step 7 Lift the front edge of the cover up to a 45-degree angle so that it clears the front of the chassis.
Step 8 Slide the cover toward you or away from the fans until the tabs are free from the slots.
Step 9 When you are ready to replace the cover, see the "Replacing the Cover (Cisco 3620, Cisco 3631, Cisco 3640)" section.
Removing the Mainboard Tray (Cisco 3660)
Follow these steps to remove the mainboard tray:
Step 1 Power OFF the router. However, to channel ESD voltages to ground, do not unplug the power cable.
Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Step 2 Remove all network interface cables from the rear panel of the mainboard tray.
Step 3 Place the chassis so that the rear panel faces you.
Step 4 Locate the two sets of screws on the mainboard rear panel: one set of captive screws and one set of Torx screws.
Caution Do not remove or loosen the Torx screws.
Step 5 Loosen the two captive screws located in the upper corners. (See Figure 4 part 1.)
Step 6 Swing the two tray levers out, and slide the mainboard tray out of the chassis. (See Figure 4 parts 2 and 3.)
Figure 4 Removing the Cisco 3660 Mainboard Tray
Caution The mainboard is an ESD-sensitive component. To avoid damage, observe all ESD precautions.
Step 7 When you are ready to replace the mainboard tray, see the "Replacing the Mainboard Tray (Cisco 3660)" section.
Replacing DRAM and SDRAM
DRAM SIMMs (Cisco 3620 and Cisco 3640 Routers)
DRAM SIMM Location and Orientation
Figure 5 or Figure 6 shows the DRAM SIMM locations in your router.
Figure 5 DRAM SIMM Locations in the Cisco 3620 Router
Figure 6 DRAM SIMM Locations in the Cisco 3640 Router
SIMMs are manufactured with a polarization notch to ensure proper orientation and alignment holes to ensure proper positioning. Figure 7 shows the polarization notch and alignment holes on a SIMM. DRAM SIMMs are installed with the connector edge down and the polarization notch near the front of the chassis.
Caution To avoid damaging ESD-sensitive components, observe all ESD precautions. To avoid damaging the underlying mainboard, do not use excessive force when you remove or replace SIMMs.
Figure 7 DRAM SIMM
Removing DRAM SIMMs
Follow these steps to remove DRAM SIMMs:
Step 1 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2 On the mainboard, locate the DRAM SIMM sockets. (See Figure 5 or Figure 6.)
Caution Handle the SIMM by the nonconnector edges only; do not press on the center. Handle carefully. SIMMs are ESD-sensitive components and can be damaged by mishandling.
Step 3 Remove one SIMM at a time, beginning with the SIMM in bank 3. To lift the SIMM out of its socket, pull the locking spring clips on both sides outward and tilt the SIMM toward the right side of the chassis until it is free of the clips. (See Figure 8.)
Figure 8 Removing DRAM SIMMs
Step 4 Hold the SIMM by the edges with your thumb and index finger and lift it out of the socket. Place it in an antistatic bag to protect it from ESD damage.
Step 5 Repeat Step 3 and Step 4 for each SIMM.
Step 6 Install the new SIMMs as described in the next section "Installing DRAM SIMMs."
Installing DRAM SIMMs
Follow these steps to install DRAM SIMMs:
Step 1 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2 On the mainboard, locate the DRAM SIMM sockets. (See Figure 5 or Figure 6.)
Caution Handle the SIMM by the nonconnector edges only; do not press on the center. Handle carefully. SIMMs are ESD-sensitive components and can be damaged by mishandling.
Step 3 Hold the SIMM with the polarization notch on the right, near the front of the chassis, and with the connector edge at the bottom.
Step 4 Beginning with bank 0, insert the SIMM into the socket at an angle, tilted toward the right side of the chassis. Rock the SIMM into a vertical position (see Figure 9) using the minimum amount of force required. When the SIMM is properly seated, the socket guideposts fit through the alignment holes, and the locking spring clips click into place.
Figure 9 Installing DRAM SIMMs
Step 5 Ensure that each SIMM is straight (perpendicular to the socket), and that the alignment holes (see Figure 9) line up with the plastic socket guides on the socket.
Caution It is normal to feel some resistance when installing a SIMM, but do not use excessive force on the SIMM, and do not touch the surface components.
Step 6 Repeat Step 3 through Step 5 for each SIMM.
Step 7 Proceed to the "Replacing the Cover (Cisco 3620, Cisco 3631, Cisco 3640)" section.
SDRAM DIMMs (Cisco 3631 and Cisco 3660 Routers)
SDRAM DIMM Location and Orientation
Figure 10 or Figure 11 shows the SDRAM DIMM locations in your router.
Figure 10 SDRAM DIMM Locations in the Cisco 3631 Router
Figure 11 SDRAM DIMM Locations in the Cisco 3660 Router
DIMMs are manufactured with polarization notches to ensure proper orientation, and alignment holes to ensure proper positioning. Figure 12 and Figure 13 show the polarization notches and alignment holes on a DIMM. SDRAM DIMMs are installed with the connector edge down and the polarization notches as follows:
•Cisco 3631: Toward the left side of the chassis
•Cisco 3660: Toward the rear of the chassis
Caution To avoid damaging ESD-sensitive components, observe all ESD precautions. To avoid damaging the underlying mainboard, do not use excessive force when you remove or replace DIMMs.
Figure 12 SDRAM DIMM Orientation in the Cisco 3631 Router
Figure 13 SDRAM DIMM Orientation in the Cisco 3660 Router
Removing SDRAM DIMMs
Follow these steps to remove SDRAM DIMMs:
Step 1 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2 On the mainboard, locate the SDRAM DIMM sockets. (See Figure 10 or Figure 11.)
Caution Handle the DIMM by the nonconnector edges only; do not press on the center. Handle carefully. DIMMs are ESD-sensitive components and can be damaged by mishandling.
Step 3 Remove the DIMM by pushing the locking spring clips on both sides outward. This ejects the DIMM from its socket. (See Figure 14.)
Figure 14 Removing and Installing SDRAM DIMMs
Step 4 Hold the DIMM by the edges with your thumb and index finger and lift it out of the socket. Place it in an antistatic bag to protect it from ESD damage.
Step 5 If necessary, repeat Step 3 and Step 4 for the other DIMM.
Step 6 Install the new DIMMs as described in the "Installing SDRAM DIMMs" section.
Installing SDRAM DIMMs
Follow these steps to install SDRAM DIMMs:
Step 1 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2 On the mainboard, locate the SDRAM DIMM sockets. (See Figure 10 or Figure 11.)
Caution Handle the DIMM by the nonconnector edges only; do not press on the center. Handle carefully. DIMMs are ESD-sensitive components and can be damaged by mishandling.
Step 3 Hold the DIMM as follows:
•Cisco 3631: With the polarization notch on the left, near the left of the chassis, and with the connector edge at the bottom.
•Cisco 3660: With the polarization notch on the right, near the rear of the chassis, and with the connector edge at the bottom.
Step 4 Beginning with socket 0, insert the DIMM by sliding the end with the metal fingers into the socket at approximately a 90-degree angle to the motherboard. Gently push into place until the socket guideposts fit through the alignment holes and the latches on both sides snap into place. (See Figure 14.)
Caution It is normal to feel some resistance when installing a DIMM, but do not use excessive force on the DIMM, and do not touch the surface components.
Step 5 Ensure that each DIMM is straight (perpendicular to the socket).
Step 6 If necessary, repeat Step 3 through Step 5 to install a second DIMM.
Step 7 When you finish replacing DIMMs and installing all internal components, proceed to the "Replacing the Mainboard Tray (Cisco 3660)" section.
Replacing Cisco Flash Memory SIMMs
Cisco Flash memory SIMMs are manufactured with a polarization notch to ensure proper orientation, and alignment holes to ensure proper positioning. (See Figure 7.) Cisco Flash memory SIMMs are installed with the connector edge down and the polarization notch near the front of the chassis.
Caution To avoid damaging ESD-sensitive components, observe all ESD precautions. To avoid damaging the underlying mainboard, do not use excessive force when you remove or replace SIMMs.
Figure 15 through Figure 17 show the location of the Cisco Flash memory SIMMs on your router's mainboard.
Figure 15 Cisco Flash Memory SIMM Locations on the Cisco 3620 Mainboard
Figure 16 Cisco Flash Memory SIMM Locations on the Cisco 3640 Mainboard
Figure 17 Cisco Flash Memory SIMM Locations on the Cisco 3660 Mainboard
Removing Cisco Flash Memory SIMMs
Caution New Cisco Flash SIMMs are shipped without preinstalled software. Before replacing a Flash memory SIMM, be sure to back up the Cisco IOS image to a TFTP server as directed below.
Follow these steps to remove and install an existing Flash memory SIMM:
Step 1 Use the copy flash tftp command in EXEC mode to back up the Cisco IOS image to a TFTP server.
Note For more information about this and related commands, refer to the Cisco IOS configuration guides and command references. See the "Obtaining Documentation" section for information about these publications.
Step 2 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 3 Locate the Cisco Flash memory SIMM sockets on the mainboard. (See Figure 15 through Figure 17.)
Caution Handle SIMMs by the nonconnector edges only; do not press on the center. Handle carefully. SIMMs are ESD-sensitive components and can be damaged by mishandling.
Step 4 Remove the SIMM from its socket by pulling the locking spring clips on both sides outward and tilting the SIMM free of the clips. (See Figure 18.)
Figure 18 Removing Cisco Flash Memory SIMMs
Installing Cisco Flash Memory SIMMs
Follow these steps to install Cisco Flash memory SIMMs:
Step 1 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.
Step 2 Locate the Cisco Flash memory SIMM sockets on the mainboard. (See Figure 15 through Figure 17.)
Caution Handle SIMMs by the nonconnector edges only; do not press on the center. Handle carefully. SIMMs are ESD-sensitive components and can be damaged by mishandling.
Step 3 Hold the SIMM with the polarization notch on the right and the component side away from you, with the connector edge at the bottom.
Step 4 Beginning with bank 0, insert the Cisco Flash memory SIMM at an angle by sliding the end with the metal fingers into the socket tilted toward the left side of the chassis at approximately a 45-degree angle to the motherboard. Rock the SIMM into a vertical position and gently push the SIMM until the latches on both sides snap into place. Do not use excessive force. When the SIMM is properly seated, the socket guideposts fit in the alignment holes, and the locking springs click into place. (See Figure 19.)
Figure 19 Inserting Cisco Flash Memory SIMMs
Caution It is normal to feel some resistance, but do not use excessive force on the SIMM and do not touch the surface components to avoid damaging them.
Step 5 Check the alignment to make sure that the SIMM is straight and that the alignment holes are lined up with the plastic socket guides.
Step 6 When you finish replacing Cisco Flash memory SIMMs and installing all internal components, proceed to either of these sections:
•"Replacing the Cover (Cisco 3620, Cisco 3631, Cisco 3640)" section
•"Replacing the Mainboard Tray (Cisco 3660)" section
Replacing ROM
Note The Cisco 3631 router does not have replaceable ROM and the following steps therefore do not apply. To update the boot Cisco Flash on the Cisco 3631 router, refer to documentation on installing and formatting compact flash-memory cards, available online at
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis3600/hw_inst/index.htm
Follow these steps to upgrade the router ROM software to a new ROM monitor version:
Step 1 Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal backplane of the chassis, avoiding contact with the connectors.
Step 2 Access the mainboard by following the procedures in one of the following:
•"Removing the Router Cover (Cisco 3620, Cisco 3631, Cisco 3640)" section
•"Removing the Mainboard Tray (Cisco 3660)" section
Caution Correct placement of the ROM is crucial. If improperly positioned, the new component could be damaged when the router is powered on. Read all instructions before proceeding. To prevent damage to the ROM from ESD (when handling the router and its components), follow the ESD procedures described in the
"Preventing Electrostatic Discharge Damage" section. Be careful not to damage or scratch the printed circuit card under the ROM.
Step 3 Locate the ROM on the mainboard. (See Figure 20 through Figure 22.)
Figure 20 ROM Location on the Cisco 3620 Mainboard
Figure 21 ROM Location on the Cisco 3640 Mainboard
Figure 22 ROM Location on the Cisco 3660 Mainboard
Step 4 Gently remove the old ROM with the tool listed below, and set the ROM aside:
•Cisco 3620 or Cisco 3640: ROM extraction tool or a small flat-blade screwdriver
•Cisco 3660: 32-pin PLCC extraction (see Figure 23)
Figure 23 Removing the ROM from the Cisco 3660 Mainboard
Step 5 Orient and insert the new ROM in its socket, being careful to not bend or crush any of the bottom pins. (See Figure 24.) Straighten any bent pins with a needlenose pliers. Align the notch in the new ROM with the notch in the ROM socket, ignoring the orientation of the label.
Figure 24 Installing the ROM in the Mainboard
Caution The notch on the ROM must match the notch on the mainboard socket. Installing the ROM backward damages the ROM, the router, or both.
Closing the Router
Before closing the router, make sure that all cables are securely tucked in, and are not in danger of being stressed or cut.
Proceed to the section that pertains to your router:
•Replacing the Cover (Cisco 3620, Cisco 3631, Cisco 3640)
•Replacing the Mainboard Tray (Cisco 3660)
Replacing the Cover (Cisco 3620, Cisco 3631, Cisco 3640)
Follow these steps to replace the router cover:
Step 1 Locate the appropriate figure so that you can refer to it in the following steps. (See Figure 25, Figure 26, or Figure 27.)
Step 2 Place the chassis so that the front panel faces you.
Figure 25 Replacing the Cisco 3620 Router Cover
Figure 26 Replacing the Cisco 3631 Router Cover
Figure 27 Replacing the Cisco 3640 Router Cover
Step 3 Hold the cover so that the tabs on the cover align with the chassis bottom.
Step 4 Push the cover so that the cover tabs fit under the chassis back panel and the back panel tabs fit under the top cover.
Step 5 Lower the front of the cover onto the chassis, making sure that the side tabs on the cover fit inside the chassis side panels, and the chassis tabs fit under the cover side panels.
Step 6 With a number-2 Phillips screwdriver, fasten the cover with the three screws you set aside in Step 6 of the "Removing the Router Cover (Cisco 3620, Cisco 3631, Cisco 3640)" section.
Step 7 Reinstall the chassis on a rack, wall, or desktop.
Step 8 Proceed to the "Replacing Connections to the Router" section.
Warning After wiring the DC power supply, remove the tape from the circuit breaker switch handle and reinstate power by moving the handle of the circuit breaker to the ON position. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Replacing the Mainboard Tray (Cisco 3660)
Follow these steps to replace the mainboard tray:
Step 1 Place the chassis so that the rear panel faces you.
Step 2 Hold the tray so that the tabs at the tray's lower corners align with the ledge in the chassis opening. (See Figure 28 part 1.)
Figure 28 Replacing the Cisco 3660 Mainboard Tray
Step 3 Slide the mainboard tray into the chassis until firm contact is made with the backplane. (See Figure 28 part 2.)
Step 4 Push the levers at the lower corners of the mainboard inward. (See Figure 28 part 3.)
Step 5 With a number-2 Phillips screwdriver, tighten the two captive screws previously loosened in Step 5 of the "Removing the Mainboard Tray (Cisco 3660)" section. (See Figure 28 part 4.)
Step 6 Reinstall the chassis on a rack or desktop.
Step 7 Proceed to the "Replacing Connections to the Router" section.
Replacing Connections to the Router
Follow these steps to make final connections to the router.
Warning Read the installation instructions before you connect the system to its power source. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.
Step 1 Replace all network connections.
Step 2 Do one of the following:
•AC-powered router: Plug the power cord into a 3-terminal, single-phase power source that provides power within the acceptable range (100 to 240 VAC, 50 to 60 Hz).
•DC-powered router: Remove the tape from the circuit breaker switch handle and reinstate power by moving the handle of the circuit breaker to the ON position.
Step 3 Turn ON the power switch. The power LED on the front panel of the router should go ON.
Step 4 Check the OK LED on the right side of the front panel to verify that it goes ON after a few seconds delay when booting.
Step 5 If you have problems and you replaced the ROM, see the next section, "Testing ROM Installation." Otherwise, see the "Obtaining Technical Assistance" section.
Testing ROM Installation
If you installed a new ROM, the router should boot into the ROM monitor or Cisco IOS software. Follow these steps if you suspect that the ROM is inserted incorrectly:
Step 1 Remove the cover or mainboard tray, as described in the "Opening the Router" section.
Step 2 Complete the sequence described in the "Replacing ROM" section.
Step 3 Replace the cover, as described in the "Closing the Router" section.
Step 4 Try booting the router again.
Step 5 If the problem persists, see the "Obtaining Technical Assistance" section.
Recovering Cisco Flash Memory and System Images
If you have increased system Cisco Flash memory or reduced DRAM or SDRAM in a Cisco 3600 series router, you might need to reload the Cisco IOS image, use the following ROM monitor command:
•xmodem—If the computer attached to your console has a terminal emulator that has xmodem capability.
For complete information about ROM monitor commands, refer to Software Configuration Guide for Cisco 2600, Cisco 3600, and Cisco 3700 Series Routers, available online at
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/index.htm
Using the xmodem Command
If the system image is erased from Cisco Flash memory, the xmodem command establishes a connection between a console and the router console or auxiliary port for disaster recovery.
xmodem [filename]—Establishes an xmodem connection between the console and the router. The optional parameter filename specifies the source file containing the Cisco IOS image.
Other options are:
-c—Use cyclic redundancy check (CRC-16).
-y—Use Ymodem transfer protocol.
-r—Copy the image to DRAM for launch.
-x—Do not launch image on completion of download.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/public/ordsum.html
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Website
The Cisco TAC website allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC website. The Cisco TAC website requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC website, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC website.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with Cisco 3600 Series Hardware Installation Guide and the Regulatory Compliance and Safety Information document for your router.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
