Table Of Contents
Configuring a Single-Port Ethernet WIC on a Cisco 1700 Series Router
Caveats for All Cisco WIC-1ENET Cards
Caveats for Cisco WIC-1ENET Cards in Routers Running Cisco IOS Release 12.2(4)T
Preventing Electrostatic Discharge Damage
Connecting a Cisco WIC-1ENET Card to the LAN
Command-Line Configuration of the Cisco WIC-1ENET
Router Configuration Scenarios
Example PPPoE Client Configuration
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Configuring a Single-Port Ethernet WIC on a Cisco 1700 Series Router
The Cisco WIC-1ENET is a single-port Ethernet interface card supporting 10BASE-T Ethernet. The card provides the Cisco 1700 series router with additional Ethernet interfaces.
Figure 1 shows the Cisco WIC-1ENET interface card.
Figure 1 Cisco WIC-1ENET Interface Card
The LNK (physical layer link) LED is on when the IOS recognizes the Cisco WIC-1ENET card and the connection is up. The FDX LED is on when the port is operating in full-duplex mode, and off when operating in half-duplex mode. Additionally, the Activity LED on the front of the Cisco 1700 series router indicates that data is transmitted or received on the slot.
Note
The Cisco 1700 Router Hardware Installation Guide provides procedures for physical installation. Although those instructions are for a WAN interface card (WIC), the procedures also apply to installing this card.
This document contains the following sections:
•
Connecting a Cisco WIC-1ENET Card to the LAN
•
Cisco Product Security Overview
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
Cisco WIC-1ENET Requirements
This section describes the requirements and supported standards for the Cisco WIC-1ENET card.
Note
Cisco WIC-1ENET cards marked with the text "INSTALL IN slot 0 ONLY" can be used in any WIC slot if your router is running Cisco IOS Release 12.2(2)XJ or higher.
Processor Requirements
The MPC 860 microprocessor (revision B5 or later) is required for using the Cisco WIC-1ENET card. This processor has been applied to all Cisco 1700 series routers shipped after November 21, 1999.
Cisco 1700 series router serial numbers starting with JAB0347XXXX, JEU0347XXXX, or JMX0347XXXX and after have been manufactured with the Model MPC 860 revision B5 or later microprocessor.
The serial number incorporates a manufacturing date code. The format is LLLYYWWSSSS, in which:
LLL—Location at which the unit was built.
YY—Year that the unit was built (1997=01, 1998=02, 1999=03, 2000=04, 2001=05).
WW—Workweek of the year that the unit was built.
SSSS—Serial number.
The processor version information is displayed at boot up. You can also verify the processor revision by entering the show version command at the IOS command-line interface Router# prompt.
Memory Requirements
To run IOS images that support the Cisco WIC-1ENET card, the router must have a minimum amount of Flash memory and dynamic RAM (DRAM). For details on the memory requirements for each image, see Release Notes for the Cisco 1700 Series Routers for Cisco IOS Release 12.2(4)T.
Software Requirements
The Cisco WIC-1ENET card requires Cisco IOS Release 12.2(2)XJ or later if the card is installed in any WIC slot other than slot 0 or if more than one card is installed.
The card can be used with Cisco IOS Release 12.2(4)T, but the card must be installed in slot 0 and only one Cisco WIC-1ENET card can be installed in the router.
IOS Commands
This section describes the full-duplex and half-duplex IOS commands. Cisco WIC-1ENET is set to half-duplex mode by default, and it does not auto-sense. If you set the Cisco WIC-1ENET to full-duplex operation, you must also set the device to which the port is attached to full-duplex mode.
full-duplex Command
To put the Ethernet interface into full-duplex mode, use the full-duplex command. The "no" form of this command changes the port to half-duplex mode.
full-duplex
no full-duplexSyntax Description
Default
Half-duplex mode
Command Mode
Interface configuration mode
Usage Guidelines
Use the full-duplex command to put the Cisco WIC-1ENET Ethernet interface into 10-Mbps full-duplex operation. The interface can be put into half-duplex mode again by entering the no full-duplex command.
Example
The following example puts the Cisco WIC-1ENET Ethernet interface into full-duplex mode:
1750(config)#interface Ethernet 01750(config-if)#full-duplexThe following example puts the Cisco WIC-1ENET Ethernet interface into half-duplex mode:
1750(config)#interface Ethernet 01750(config-if)#no full-duplexTo verify the interface state, enter a show interface command as follows:
1750#show interface Ethernet 0Ethernet0 is up, line protocol is upHardware is PQUICC Ethernet, address is 0001.64ff.ef6a (bia 0001.64ff.ef6a)MTU 1500 bytes, BW 10000 Kbit, DLY 1000 usec,reliability 255/255, txload 1/255, rxload 1/255Encapsulation ARPA, loopback not setKeepalive set (10 sec)Full-duplex, 10BaseT....Related Commands
half-duplex
half-duplex Command
To put the Ethernet interface into half-duplex mode, use the half-duplex command.
half-duplex
Syntax Description
Default
Half-duplex mode
Command Mode
Interface configuration mode
Usage Guidelines
Use the half-duplex command to put the Cisco WIC-1ENET Ethernet interface into 10 Mbps half-duplex operation, the default state of the Ethernet interface.
Example
The following example puts the Ethernet interface into half-duplex mode of operation.
1750(config)#interface Ethernet 01750(config-if)#half-duplexTo verify the interface state, enter a show interface command as follows:
1750#show interface Ethernet 0Ethernet0 is up, line protocol is upHardware is PQUICC Ethernet, address is 0001.64ff.ef6a (bia 0001.64ff.ef6a)MTU 1500 bytes, BW 10000 Kbit, DLY 1000 usec,reliability 255/255, txload 1/255, rxload 1/255Encapsulation ARPA, loopback not setKeepalive set (10 sec)Half-duplex, 10BaseT....Related Commands
full-duplex
no full-duplex
Caveats
This section provides the latest information about the Cisco WIC-1ENET card.
Caveats for All Cisco WIC-1ENET Cards
This section provides the latest information about using a Cisco WIC-1ENET card when the router is running Cisco IOS Release 12.2(2)XJ or higher.
•
If the Cisco WIC-1ENET is used with an IOS image that does not support it and if the Link LED does not light, an error message appears, indicating an unrecognized WIC. This does not damage the router or the Cisco WIC-1ENET card. The error message is "00:00:05: %PQUICC-1-UNKNOWN_WIC: PQUICC(0), WIC card has an unknown ID of 0xFF."
•
The router cannot use TFTP over the Cisco WIC-1ENET Ethernet connection until the router completes the boot process.
•
This interface is not supported in the ROM Monitor; therefore, a TFTP download cannot be performed by using the interface in ROM Monitor mode. The 10/100 Ethernet interface supports TFTP download in ROM monitor mode. We suggest connecting the FE interface to the side of the network that provides the image.
•
If two Cisco WIC-1ENET cards are installed, the first detected card will be "interface Ethernet 0", regardless of the slot position. If one of the Cisco WIC-1ENET cards is later removed, be sure to remove the card from slot 1, so that the card in slot 0 will continue to be detected.
Caveats for Cisco WIC-1ENET Cards in Routers Running Cisco IOS Release 12.2(4)T
This section provides the latest information about using a Cisco WIC-1ENET card when the router is running Cisco IOS Release 12.2(4)T.
•
Only one Cisco WIC-1ENET can be installed in a Cisco 1720 or Cisco 1750 series router.
•
Inserting the Cisco WIC-1ENET into slot 1 or slot 2 does not damage the router or the Cisco WIC-1ENET.
•
The Cisco WIC-1ENET can be installed only in slot 0 of the Cisco 1720 or Cisco 1750 series router. If a Cisco WIC-1ENET is inserted in slot 1, an error message appears when the router is booted, and the interface is not available. The Link LED also does not light, because the IOS does not attempt any interaction when the Cisco WIC-1ENET is in an unsupported slot.
Related Documents
The following documents provide additional information about installing and configuring the Cisco WIC-1ENET interface card and configuring the router:
•
Cisco 1700 Router Hardware Installation Guide—provides installation procedures for physically installing this card in a Cisco 1700 series router.
•
Release Notes for the Cisco 1700 Series Routers for Cisco IOS Release 12.2(4)T and Release Notes for the Cisco 1700 Series Routers for Cisco IOS Release 12.2(7)XJ—provide information for running IOS images on a Cisco 1700 series router.
•
Cisco WAN Interface Cards Hardware Installation Guide—provides installation information for WICs in routers.
•
Cisco IOS configuration guides and command references—provide IOS software commands and configurations for your router.
•
Regulatory Compliance and Safety Information document for your router—provides safety warnings and compliance information for your router.
Safety Warnings
Safety warnings appear throughout this publication in procedures that can harm you if they are performed incorrectly. A warning symbol precedes each warning statement.
Warning Definition
Power Supply Warnings
The following warnings apply when you are installing a card or working with the power supply:
Warning
Read the installation instructions before you connect the system to its power source. Statement 1004
Warning
Only trained and qualified personnel should be allowed to install or replace this equipment. Statement 1030
Warning
Warning: Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord. Statement 1
Warning
Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040
Electrical Warnings
The following warnings apply when you are working with electricity:
Warning
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021
Warning
Caution No operator-serviceable parts inside. Refer servicing to qualified personnel. Statement 81
Follow these guidelines when working on equipment powered by electricity:
•
Locate the emergency power-off switch in the room in which you are working. Then, if an electrical accident occurs, you can quickly shut the power off.
•
Before working on the router, turn off power to the router and unplug the power cord.
•
Disconnect all power before doing the following:
–
Installing or removing a router chassis
–
Working near power supplies
•
Do not work alone if potentially hazardous conditions exist.
•
Never assume that power is disconnected from a circuit. Always check.
•
Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds.
If an electrical accident occurs, proceed as follows:
•
Use caution; do not become a victim yourself.
•
Turn off power to the router.
•
If possible, send another person to get medical aid. Otherwise, determine the condition of the victim and then call for help.
•
Determine if the victim needs rescue breathing or external cardiac compressions; then take appropriate action.
Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It can occur when printed circuit cards are improperly handled and can result in complete or intermittent failures. Always follow ESD prevention procedures when removing and replacing cards. Ensure that the router chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground. To guard against ESD damage and shocks, the wrist strap and cord must be used properly. If no wrist strap is available, ground yourself by touching the metal part of the chassis.
CautionFor safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohm).
Connecting a Cisco WIC-1ENET Card to the LAN
Follow these steps to connect the card to the LAN by using a standard RJ-45 cable:
Step 1
Confirm that the router power is turned off.
Step 2
Install the Cisco WIC-1ENET card.
Step 3
Connect one end of the RJ-45 cable to the Ethernet port on the Cisco WIC-1ENET card.
Step 4
Connect the other end of the cable to the Ethernet port of the LAN or modem device.
Step 5
Turn on power to the router and the device at the other end of the RJ-45 cable.
Step 6
Verify that the IOS is running and that the LNK LED turns on, showing that the card is connected to the network. If the LED does not turn on, check the connections, and verify that the device the card is connected to is powered on and working properly.
Configuring the Interface
Whenever you install a new Cisco WIC-1ENET card, or if you want to configure an existing card, you must configure the interface. If you replace a card that was already configured, the router recognizes it and brings up the interface by using the existing configuration.
Before you configure an interface, have the following information available:
•
Protocols you plan to route on the new interface
•
IP addresses, subnet masks, network numbers, zones, or other information related to the routing protocol
Obtain this information from your system administrator or network plan before you begin configuring the router.
You can configure the new interface and other router parameters by using any of the following methods:
•
Command-Line Configuration of the Cisco WIC-1ENET (manual configuration)—recommended if you are familiar with IOS commands. Enter the commands at the prompt.
•
System Configuration Dialog (Setup facility)—recommended if you are not familiar with IOS commands. You are prompted for each response.
These procedures are explained in the following sections. To change the settings shown in the examples and to obtain further information, refer to the IOS configuration guides and command references. If you have questions or need help, see the "Obtaining Technical Assistance" section in this document.
Command-Line Configuration of the Cisco WIC-1ENET
You can configure the Cisco WIC-1ENET card by entering IOS commands on the command line. This method provides the greatest power and flexibility. For further information about these commands, refer to the IOS configuration guides and command references. You can display help by entering a question mark (?) at the prompt.
To configure the card by using the command-line interface (CLI), follow this procedure:
Step 1
Connect a console or a PC running terminal emulation software, such as HyperTerminal, to the router. If you need instructions for connecting to the console port of the router, refer to the installation chapter of your router installation and configuration guide.
Step 2
Power on the router. If the startup configuration is valid, the EXEC prompt (Router>) appears. If the startup configuration is not valid, the router attempts to run Auto Install, and the following prompt appears:
Would you like to enter the initial dialog? [yes]:Enter no and press Enter to display the EXEC prompt.
Step 3
Enter enable and the password (if any) to enter enable mode. The prompt changes to the privileged mode prompt (Router#). Configuration changes can be made only in enable mode.
Step 4
Enter config terminal to enter configuration mode:
Router#config terminalRouter(config)#The router enters global configuration mode, shown by the Router(config)# prompt.
If you want to change the router configuration, you can configure global parameters, passwords, network management, and routing protocols. For complete information about global configuration commands, refer to the IOS configuration guides and command references.
Step 5
Select the Ethernet interface to configure. The following example assumes the card is installed in slot 0:
Router(config)#interface Ethernet 0Router(config-if)#The prompt changes again to show that you are in interface configuration mode.
Step 6
Configure the routing protocols on the Cisco WIC-1ENET interface. (You must have previously enabled these protocols as part of global configuration.) In this example, IP and IPX are being configured:
Router(config-if)#ip address ipaddress subnetmaskRouter(config-if)#ipx network networknumberStep 7
Enter no shutdown to enable the port:
Router(config-if)#no shutdownStep 8
Enter exit to return to the Router(config)# prompt.
Step 9
Exit configuration mode and return to privileged mode by pressing Ctrl-Z. To see the current running configuration, including any changes you made, enter the show running-config command:
Router#show running-configStep 10
To store the running configuration in NVRAM, enter the copy running-config startup-config command while in privileged mode:
Router#copy running-config startup-configBuilding configuration. . .[OK]Router#The router automatically copies the startup configuration in NVRAM to the running configuration and executes it whenever the router is powered on or the reload command is entered. To see the configuration stored in NVRAM, enter the show startup-config command:
Router#show startup-config
System Configuration Dialog
You can configure the router using the system configuration dialog (also called the Setup facility). The system configuration dialog prompts you for each response.
This section shows a sample configuration using the system configuration dialog. You should enter values appropriate for your router and network. To change the settings shown in the examples and to obtain further information, refer to the IOS configuration guides and command references.
Many prompts in the system configuration dialog include default answers, shown in square brackets following the question. Enter your response, or press Return to accept the default answer.
You can request help at any time by entering a question mark (?) at the system configuration dialog prompt.
Follow these steps to configure the router by using the system configuration dialog:
Step 1
Power down the router, and install the Cisco WIC-1ENET.
Step 2
Connect a console to the router. If you need instructions for connecting a console, refer to the installation chapter of your router installation and configuration guide.
Step 3
Power on the router.
Step 4
If the router does not have a valid startup configuration file, it tries to run AutoInstall. The following prompt appears:
Would you like to enter the initial dialog? [yes]:Enter no, and press Enter to display the EXEC prompt (Router>).
If the startup configuration is valid, the EXEC prompt (Router>) appears.
Step 5
Enter enable to enter privileged mode. The enable prompt (Router#) appears. Enter enter setup mode and display the system configuration dialog as follows:
Router> enableStep 6
Enter Setup mode by entering the following command:
Router# setupStep 7
Follow the prompts and change the parameters, or accept the defaults to configure global parameters, such as passwords, network management, and routing protocols. Refer to the procedures in the IOS configuration guides and command references.
The following is an example of the process.
a.
Enter yes to start setup mode.
Would you like to enter the initial configuration dialog? [yes/no]: yesAt any point you may enter a question mark '?' for help.Use ctrl-c to abort configuration dialog at any prompt.Default settings are in square brackets '[]'.Basic management setup configures only enough connectivityfor management of the system, extended setup will ask youto configure each interface on the systemb.
Respond to the prompt as follows:
Would you like to enter basic management setup? [yes/no]: noFirst, would you like to see the current interface summary? [yes]: noc.
Enter the host name of the router as follows:
Configuring global parameters:Enter host name [Router]: hostnamed.
Enter the enable secret password as follows:
The enable secret is a password used to protect access toprivileged EXEC and configuration modes. This password, afterentered, becomes encrypted in the configuration.Enter enable secret: passwordThe enable password is used when you do not specify anenable secret password, with some older software versions, andsome boot images.e.
Enter the enable password as follows:
Enter enable password: passwordf.
Enter the virtual terminal password as follows:
The virtual terminal password is used to protectaccess to the router over a network interface.Enter virtual terminal password: passwordg.
Respond to the prompts as follows:
Configure SNMP Network Management? [yes]: noConfigure IP? [yes]: yesConfigure IGRP routing? [yes]: yesYour IGRP autonomous system number [1]: 1Configure bridging? [no]: noh.
Enter the IP address and subnet mask as follows:
Configuring interface parameters:Do you want to configure Ethernet0 interface? [yes]: yesConfigure IP on this interface? [yes]: yesIP address for this interface: ipaddressSubnet mask for this interface [255.0.0.0] : netmaskClass X network is x.x.x.x, x subnet bits; mask is /xDo you want to configure FastEthernet0 interface? [yes]: noThe following configuration command script was created:hostname Routerenable secret 5 $1$ANpR$LYOj7mFpk1TE7SSAXDgVA/enable password passwordline vty 0 4password passwordno snmp-server!!ip routingno bridge 1!interface Ethernet0ip address x.x.x.x x.x.x.x!router igrp 1redistribute connectednetwork x.x.x.xnetwork x.x.x.x!endAfter the configuration you entered appears, you are asked whether you want to use it.
Step 8
Enter yes to save the startup configuration:
Use this configuration? [yes/no]: yesBuilding configuration...Use the enabled mode 'configure' command to modify this configuration.Press RETURN to get started!The configuration is saved. Otherwise, enter no. The information you entered is discarded, and you can reenter the configuration parameters.
Router Configuration Scenarios
The following examples shows a Cisco 1700 series router configured to use the Cisco WIC-1ENET. These are sample configurations. For descriptions of the features and commands, see the configuration guidelines on the Cisco website.
Figure 2 Example Configuration
Example PPPoE Client Configuration
Point-to-Point Protocol (PPP) over Ethernet (PPPoE) offers a familiar dial interface to subscribers over customer premises equipment (CPE), as shown in Figure 2. It allows PCs connected to CPE to establish separate PPP sessions. It allows hosts connected to CPE to establish PPP sessions. When the router is running PPPoE, hosts connected to the router are not required to run individual PPP sessions.
vpdn enableno vpdn loggingvpdn-group 1request-dialinprotocol pppoe!ip host pppoe_server 16.0.0.2crypto isakmp enablecrypto isakmp key 12abcjhrweit345 address 16.0.0.2!crypto isakmp identity address!crypto isakmp policy 1auth pre-shareencr deshash sha!crypto ipsec transform-set proposal1 esp-des esp-sha-hmac ah-sha-hmacmode tunnel!crypto map tag 10 ipsec-isakmpset peer 16.0.0.2set transform-set proposal1no match address!int Dialer0ip address 16.0.0.1 255.0.0.0crypto map tagencapsulation pppip mtu 1492dialer pool 1dialer-group 1dialer-list 1 protocol ip permit!interface FastEthernet0ip address 12.0.0.1 255.0.0.0!interface Ethernet0pppoe enablepppoe-client dial-pool-number 1Example NAT Configuration
In following example, Network Address Translation (NAT) is used to translate all the source addresses passing access list 1 to an address from the pool named ext-net. This pool defines a list of external addresses from 150.150.151.1 to 150.150.151.8 that can be used by the address list permitted by access list 1.
ip nat pool ext-net 150.150.151.1 150.150.151.8 netmask 255.255.255.0ip nat inside source list 1 pool ext-net!interface FastEthernet 0ip address 12.12.12.1 255.255.255.0ip nat insideno shut!interface Ethernet 0ip address 150.150.150.1ip nat outsideno shut!access-list 1 permit 12.0.0.0 0.0.0.255Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•
Emergencies — security-alert@cisco.com
•
Nonemergencies — psirt@cisco.com
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•
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Use this document in conjunction with your router installation and configuration guide, the Regulatory Compliance and Safety Information document for your router, the Cisco 1700 Router Hardware Installation Guide, and the Cisco IOS configuration guides and command references.
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Configuring a Single-Port Ethernet WIC on a Cisco 1700 Series Router
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
































