Cisco 7500 Series Routers

Table Of Contents

Return Material Authorization (RMA) Return Instructions

Return Guidelines

Theatre/Country Return Instructions

United States and Canada

Service RMA Return Locations

Service Return Locations

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

2-Tier Distributor Return Location

Service Asset Recovery Contacts

Non-Service Asset Recovery Contacts

Europe, Middle East, and Africa (EMEA)

Service RMA Location

Service Asset Recovery Contacts

Non-Service Asset Recovery Contacts

Asia

Service RMA Return Locations

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

2-Tier Distributor Return Location

Service Asset Recovery Contacts

Non-Service Asset Recovery Contacts

Australia and New Zealand

Service RMA Return Locations

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

2-Tier Distributor Return Location

Service Asset Recovery Contacts

Non-Service Asset Recovery Contacts

Japan

All Returns Locations

Service Asset Recovery Contacts

Non-Service Asset Recovery Contacts

Central and South America

Service RMA Return Location

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

2-Tier Distributor Return Location

Service Asset Recovery Contacts

Non-Service Asset Recovery Contacts

Mexico

Service RMA Return Location

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

2-Tier Distributor Return Location

Service Asset Recovery Contacts

Non-Service Asset Recovery Contacts

Failure Analysis (FA) Returns

United States and Canada

Europe, Middle East, and Africa (EMEA)

Australia and New Zealand

Japan

The Rest of the World

Packaging Guidelines

Viewing of Return Status

Return Material Authorization (RMA) Return Instructions

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This document contains the following sections:

•Return Guidelines

•Theatre/Country Return Instructions

–United States and Canada

–Europe, Middle East, and Africa (EMEA)

–Asia

–Australia and New Zealand

–Japan

–Central and South America

–Mexico

•Failure Analysis (FA) Returns

•Packaging Guidelines

•Viewing of Return Status

Return Guidelines

•RMAs returned under a service maintenance contract: Please return parts within 10 days of receipt of replacement parts. Cisco reserves the right to invoice for nonreturned product at the current list price. If you are unable to return the parts within this timeframe, please contact Asset Recovery for an approved extension.

•RMAs returned as a part of the Trade In program: These returns are due within 90 days from the last product ship date (of the new Sales Order). If you are unable to return the parts within this timeframe, please follow the extension request process. Any product not returned within the specified period of time will be subject to invoicing for the same credit amount received at time of sale. Product can be returned at no charge to the customer by utilizing Cisco's online pickup request tool.

•RMAs returned for credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Asset Recovery for an approved extension. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Products should be returned for Return with Credit RMAs using an issued RMA number, which begins with a 2 or 3, and contains seven digits. AA (Awaiting Authorization) numbers are temporary tracking numbers generated from the Returns Tool (Online Return with Credit customer request submittals). Products should not be sent back to Cisco under these tracking numbers because the return has not been authorized. You are responsible for all return shipping costs and customs duties.

•RMAs returned without credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Asset Recovery for an approved extension, otherwise, Cisco reserves the right to invoice for nonreturned product at the current list price. Products should be returned using an issued RMA number, which begins with a 2 or 3, and contains seven digits. You are responsible for all return shipping costs and customs duties.

•RMAs returned for replacement: Please return parts within 15 days after RMA creation. Products should be returned using an issued RMA number. You are responsible for all return shipping costs and customs duties.

Theatre/Country Return Instructions

Please return your RMA to the address listed in the "Return Address" field of the RMA/Service Order Status Tool (SVO). If you are unable to access SVO, please use the appropriate country depot listed below.

United States and Canada

The following information is in this section:

•Service RMA Return Locations

•Service Return Locations

•Return With Credit, Return Without Credit, Return and Replace RMA Return Location

•2-Tier Distributor Return Location

•Service Asset Recovery Contacts

Service RMA Return Locations

•Product Online Web Returns (POWR) tool: www.cisco.com/go/logistics.

The POWR tool is a web-based application designed to schedule the pickup of your Service RMA and direct that return to the appropriate Cisco return location with speed and accuracy. POWR offers the added advantage of auto-updating Cisco Systems, Inc. with your return information, which stops automated e-mail reminders. A Cisco.com password is not required!

•Manual paper waybill

Provided paper waybills may be used in the instance of no web or printer access. Please complete all requested information and note the RMA number in the Reference Number field.

Service Return Locations

This section contains information on return locations in the United States and Canada.

United States

Solectron, CA
C/O Cisco Systems, Inc.
890 Yosemite Drive Bldg. 14
Receiving Dock R9
Milpitas, CA 95035
U.S.

Cisco Systems, Inc.
C/O Selectron Service Operations
9500 Metric Blvd.
Suite 200
Austin, TX 78758
U.S.

Teleplan Intl.
C/O Cisco Systems, Inc.
8875 Washington Blvd. Ste. B
Receiving Dock 149
Roseville, CA 95678
U.S.

Jabil Global Services
C/O Cisco Systems, Inc.
2007 Gandy Blvd.
Bldg. D, Dock U
St. Petersburg, FL 33702

U.S.

Canada

UPS Logistics
C/O Cisco Systems, Inc.
7315 David Hunting Drive
Mississauga, ON L5S 1W3
Canada

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

United States and Canada

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

2-Tier Distributor Return Location

United States and Canada

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

Service Asset Recovery Contacts

E-mail: asset-recovery@cisco.com

Phone:  1 800 800-1180 ext. 67284 or 408 526-7284
Fax:       408 526-5533

Non-Service Asset Recovery Contacts

E-mail: wwrl-nam-returns@cisco.com

Europe, Middle East, and Africa (EMEA)

The following information is in this section:

•Service RMA Location

•Service Asset Recovery Contacts

Service RMA Location

Cisco Systems International BV
C/O ACR Logistics
Heibloemweg 5
5704 BS Helmond
Netherlands

Service Asset Recovery Contacts

E-mail: asset-recovery-emea@cisco.com

Phone: 31 20 357 3586
Fax:     31 20 357 1310

Non-Service Asset Recovery Contacts

E-mail: wwrl-emea-returns@cisco.com

Asia

The following information is in this section:

•Service RMA Return Locations

•Return With Credit, Return Without Credit, Return and Replace RMA Return Location

•2-Tier Distributor Return Location

•Service Asset Recovery Contacts

Service RMA Return Locations

China

Cisco
C/O DHL ELC CISCO WHS
Dock 15, WHSE B
Fu Run Tong Warehousing Co., Ltd
East Tian Zhu Road, Tian Zhu Airport Industrial Section A
BEIJING, BJ 101312
CHINA
Attn: RMA Receiving
Tel : +86-10-8048-6446

To arrange RMA Return: +86-21-6119-7110
Email: dgi-pickup-china@external.cisco.com or
Email: asset-recovery-chn@cisco.com

Guam

Cisco
C/O Guam Pak Express
278 S. Marine Drive - Suite 105
Tamuning, Guam 96913
GUAM
Tel: +1 671 649 3971 / 2323
Fax: +1 671 649 3454

To arrange RMA Return:  +1 671 649 3971 / 2323 or +65 6413 9730
Email: asset-recovery-restofasia@cisco.com

Hong Kong

Cisco
C/O DHL International (HK) LTD.
Unit 2 & 3, 5/F Global Gateway (H.K)
168 Yeung UK Road, Tsuen Wan
New Territories, Hong Kong
Tsuen Wan, New Territories
HONG KONG
Attn: RMA Receiving
Tel: +852-2407-0570
Fax:+852-2615-1236

To arrange RMA Returns: +852-2407-0570
Email: asset-recovery-restofasia@cisco.com
Tel: + 65 6413 9730

India

Cisco Systems ( I ) Pvt. Ltd.
C/O LEE & MUIRHEAD PVT LTD
NO.16/A, DODDANEKUNDI, 2ND PHASE,
INDUSTRIAL AREA, HOODI VILLAGE,
WHITEFEILD
Bangalore - 560048
Karnataka
INDIA

To arrange RMA Return: +91-80-4127-6014 or 91-080-41240390
Email: asset-recovery-india@cisco.com

Indonesia

Cisco
C/O PT Birotika Semesta
C/O DHL / Tabitha Logistics Centre
Taman Niaga Soewarna Soekarno Hatta AL#3
International Airport
Jakarta 19110  Indonesia
INDONESIA
Attn: RMA Receiving
Tel :  +6221 5590811 or+6221 5590911 ext 132

To arrange RMA Return: +6221 5590811 or+6221 5590911 ext 132
Email: asset-recovery-kor@cisco.com

Korea

Cisco
C/O TNT Korea
ANGUK BUILDING
#8-1 MAGOK-DONG
GANGSEO-GU
Seoul, 157 210, 
KOREA
Attn: RMA Receiving 
Tel: +82 32 744 9223
Fax: +82 32 744 9224

To arrange RMA Return:  +82 1588 0588
Email: asset-recovery-kor@cisco.com

Macau

Cisco
C/O DHL International (HK) LTD.
Unit 2 & 3, 5/F Global Gateway (H.K)
168 Yeung UK Road, Tsuen Wan
New Territories, Hong Kong
Tsuen Wan, New Territories
HONG KONG
Attn: RMA Receiving
Tel: +852-2407-0570
Fax:+852-2615-1236

To arrange RMA Returns: +86 10 8515 5578
Email: asset-recovery-chn@cisco.com

Malaysia

Cisco Systems (Malaysia) Sdn Bhd
C/O Exel Global Logistics (Malaysia) Sdn Bhd
No 2 Jalan PPU 1, Batu 12.5
Taman Perindustrian Puchong Utama
47100 Puchong
Selangor
MALAYSIA
Tel:+60-3-8064-3936

To arrange RMA Return: + 65 6413 9730 or +60 12-2444 064
Email: asset-recovery-restofasia@cisco.com

Philippines

Cisco
C/O AIRLIFT ASIA INC
AAI Freight Management Center
Kaingin Road, Multinational Drive
Paranaque City
PHILIPPINES
Attn: RMA Receiving
Tel:  +63-2-776 8082

To arrange RMA Return:  +63-2-776 8082
Email: asset-recovery-kor@cisco.com

Singapore

Cisco Systems Inc.
C/O DHL Exel Supply Chain (Singapore) Pte Ltd
Co Reg No. 199805868N
CR No. 15868980000Z
9 Tai Seng Drive
#03-01 Geo-Tele Centre
SINGAPORE 535227
Tel: +65 6461 6249 (Opt. 3-CSSP)
Fax: +65 6461 6755

To arrange RMA Return: +65 6413 9730 or 6461 6249 (Opt. 3-CSSP)
Email: asset-recovery-restofasia@cisco.com

Sri Lanka

Cisco
C/O DHL Exel Supply Chain - LK
No 101. Ambathale Road
Katupallela Junction
Wellampitiya, Sedawatte,
SRI LANKA

To arrange RMA Return:  +94 773 451922 or + 65 6413 9730
Email: asset-recovery-restofasia@cisco.com
Tel: + 65 6413 9730

Taiwan

Cisco
C/O TNT, 3F No. 6 Hou Sheng Rd
Taipei, 338
TAIWAN
Attn: RMA Receiving
Tel: +886-9-7269-9789

To arrange RMA Returns: +886-3-321-8521
Email: asset-recovery-chn@cisco.com

Thailand

Cisco
C/O DHL Exel Supply Chain
29/10 Moo 7
Soi Pooncharoen Bangna-Trad Km. 16.5
Bangplee Samutprakarn
THAILAND
Attn: RMA Receiving
Tel : +662 7406702/4 ext. 116

To arrange RMA Return:  +662 740 6071-4 opt.1
Email: asset-recovery-kor@cisco.com

Vietnam 1

Cisco
C/O VN1 - EXEL (Vietnam) Ltd
SPC Ho Chi Minh
17 Le Trung Nghia Street
Ward 12, Tan Binh District
Hochiminh City
VIETNAM

To arrange RMA Return:  +84 8 9485587 or +65 6413 9730
Email: asset-recovery-restofasia@cisco.com

Vietnam 2

Cisco
C/O HAN - EXEL (Vietnam) Ltd
SPC Hanoi
233 Nguyen Trai
Thanh Xuan DistHanoi
VIETNAM
Tel: +84(4) 5572697 or 5572696
Fax: +84 (4) 5572698

To arrange RMA Return: +84(4) 5572697, 5572696 or +65 6413 9730
Email: asset-recovery-restofasia@cisco.com

All Other Countries Service RMA Return Location

DHL Singapore
C/O Cisco Systems, Inc.
9 Tai Seng Drive
# 03-01 Geo-Tele Centre
Singapore 553 225

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

2-Tier Distributor Return Location

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

Service Asset Recovery Contacts

China

E-mail: asset-recovery-china@cisco.com

The Rest of Asia

Email: asset-recovery-asia@cisco.com

Non-Service Asset Recovery Contacts

Email: wwrl-apac-returns@cisco.com

Australia and New Zealand

The following information is in this section:

•Service RMA Return Locations

•Return With Credit, Return Without Credit, Return and Replace RMA Return Location

•2-Tier Distributor Return Location

•Service Asset Recovery Contacts

Service RMA Return Locations

Australia

Cisco Systems Australia
C/O Sydney TNT Storapart Warehouse
Unit B3, 2-8 McPherson Street
Banksmeadow, NSW 2019
AUSTRALIA
Attn: RMA Receiving
Tel: +61-2-9352-2812

To arrange RMA Returns: +61 1300 367 238
Email: asset-recovery-anz@cisco.com

New Zealand

Cisco Systems NZ
C/O DHL International (N.Z) Ltd
DESC Warehouse
1036 Kerwyn Ave
Highbrook 1
East Tamaki
NEW ZEALAND
Tel: +64-9-271-8753
Fax: +64-9-271-4258

To arrange RMA Returns: +64 (0)800 800 020
Quote Account number: 962637300
Email: asset-recovery-anz@cisco.com

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

Australia and New Zealand

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

2-Tier Distributor Return Location

Australia and New Zealand

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

Service Asset Recovery Contacts

E-mail: asset-recovery-aust@cisco.com

Phone: 61 2 8446 6060
Fax:     61 2 8446 8499

Non-Service Asset Recovery Contacts

E-mail: wwrl-apac-returns@cisco.com

Japan

The following information is in this section:

•All Returns Locations

•Service Asset Recovery Contacts

All Returns Locations

Cisco Systems K.K.
DHL Japan, Inc. TDC/ELC
1-10-9 Shinkiba
Koto-Ku
Tokyo 136-0082
Japan

Service Asset Recovery Contacts

E-mail: asset-recovery-jp@cisco.com

Phone:  0120-051452

Non-Service Asset Recovery Contacts

E-mail: wwrl-japan-returns@cisco.com

Central and South America

The following information is in this section:

•Service RMA Return Location

•Return With Credit, Return Without Credit, Return and Replace RMA Return Location

•2-Tier Distributor Return Location

•Service Asset Recovery Contacts

Service RMA Return Location

Solectron Global Services
C/O Cisco Systems, Inc.
12463 Research Blvd.
Dock doors 4, 5, or 6
Austin, TX 78759
U.S.

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

2-Tier Distributor Return Location

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

Service Asset Recovery Contacts

E-mail: asset-recovery-latam@cisco.com

Phone: 408 526-8764 (U.S. - Se Habla Español)
Fax:     408 853-1565 (U.S.)

Non-Service Asset Recovery Contacts

Email: wwrl-latam-returns@cisco.com

Mexico

The following information is in this section:

•Service RMA Return Location

•Return With Credit, Return Without Credit, Return and Replace RMA Return Location

•2-Tier Distributor Return Location

•Service Asset Recovery Contacts

Service RMA Return Location

Worldwide Logistics de Mexico
Prolongacion Saturno #456 Almacen #20
Colonia Nueva Industrial Vallejo
Delegacion Gustavo A. Madero
C P 07700 Mex D F
Mexico
Attention: W1707

Return With Credit, Return Without Credit, Return and Replace RMA Return Location

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

2-Tier Distributor Return Location

http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html

Service Asset Recovery Contacts

E-mail: asset-recovery-latam@cisco.com

Phone: 52-55-5267-1061
Fax:     52-55-5267-1199

Non-Service Asset Recovery Contacts

E-mail: wwrl-latam-returns@cisco.com

Failure Analysis (FA) Returns

Please clearly mark the RMA number and FA number on the outside of each box when returning the box to Cisco Systems.

•United States and Canada

•Europe, Middle East, and Africa (EMEA)

•Australia and New Zealand

•Japan

•The Rest of the World

United States and Canada

Solectron, CA
C/O Cisco Systems, Inc.
Attn: FA Receiving
890 Yosemite Drive Bldg. 14
Dock Doors S1-S5
Milpitas, CA 95035
U.S.

Europe, Middle East, and Africa (EMEA)

Cisco Systems International BV
C/O ACR Logistics
Heibloemweg 5
5704 BS Helmond
Netherlands

Australia and New Zealand

Cisco Systems Australia
C/O TNT Storapart
Unit B3, 2-8 Mcpherson Street
Banksmeadow NSW 2019
Australia
Attn: RMA Receiving
Email alias: asset-recovery-anz@cisco.com
For DGI Collections please phone +61 1300 367 238

Japan

Cisco Systems K.K.
DHL Japan, Inc. TDC/ELC
1-10-9 Shinkiba
Koto-Ku
Tokyo 136-0082
Japan

The Rest of the World

Solectron, CA
C/O Cisco Systems, Inc.
Attn: FA Receiving
890 Yosemite Drive Bldg. 14
Dock Doors S1-S5
Milpitas, CA 95035
U.S.

Packaging Guidelines

•Write the RMA number on the outside of each returned box.

•Reuse the original packaging material to return electronic parts, and ensure that parts are placed in ESD bags and waterproofed, if applicable.

•Pad corners of the chassis and any boards, components, or other fragile parts with foam or paper. Please treat the return as you would expect us to treat products sent to you. Avoid strapping a chassis to a wooden pallet with little or no protection.

Viewing of Return Status

If you are a registered Cisco customer, you can view the status of your RMA via the RMA/Service Order Status Tool (SVO) at the following URL:

http://www.cisco.com/cgi-bin/front.x/agents/svo_tools/SVOStatusDispatcher.