Table Of Contents
Cisco Media Gateway Controller Node Manager Documentation
Obtaining Technical Assistance
Preface
This preface describes the objectives, audience, organization, and conventions of this document. It contains the following sections:
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Obtaining Technical Assistance
Document Objective
This document provides the information you need to install, configure, and get started using the Voice Services Provisioning Tool (VSPT), Version 2.3(2). You should read the system-level documentation supplied with your system before using this guide. A complete list of these documents is included in the Cisco Media Gateway Controller Software Version 9 Installation and Configuration Guide that ships with your system.
Detailed provisioning instructions are beyond the scope of this Guide, and are covered in the Cisco Media Gateway Controller Software Version 9 Provisioning Guide at:
http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/prvgde/index.htm, in particular Chapter 3, Provisioning with the Voice Services Provisioning Tool at
http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/prvgde/r9gui.htm
Detailed instructions for provisioning dial plans are covered in the Cisco Media Gateway Controller Software Version 9 Dial Plan Guide at
http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/dplan/index.htm, in particular Chapter 3, "Provisioning Dial Plans with the VSPT", at
http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/dplan/dp_vspt.htm
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Audience
This document is designed for network operators and administrators who have experience with telecommunications networks, protocols, and equipment and who have familiarity with data communications networks, protocols, and equipment. Software and hardware installers and network designers will also find this document useful.
Document Organization
Table 1 describes the major sections of this document.
Terminology
The following terms are used in this document:
Cisco MGC host—A Sun host server running Cisco MGC software. If your product is the Cisco SC2200, this is also known as an SC host. If your product is the Cisco PGW 2200 Softswitch, this is also known as a PSTN Gateway host.
Cisco SC node—The combination of the Cisco SC2200 product and the control signaling network. The SC node consists of all solution components except the media gateway.
Cisco MGC node—The logical grouping of the active and standby MGC hosts, the control signaling network, and the Cisco Signaling Link Terminals (SLTs).
Simplex MGC node—A node that uses a single Cisco MGC host. Typically, nodes of this type are used for solution evaluation tests or for small installations. Any loss of service in the Cisco MGC host disrupts all call traffic. If your product is the Cisco SC2200, this is also called a simplex SC node.
Continuous-service MGC node—A node that uses two Cisco MGC hosts to prevent system downtime that might otherwise result from the failure of a single MGC host. Calls in progress are maintained when one MGC host fails. Continuous-service nodes use SLTs to preprocess SS7 signaling and distribute signaling to both MGC hosts. If a failover occurs, all stable calls are maintained. If your product is the Cisco SC2200, this is also called a continuous-service SC node.
Document Conventions
Notes use the following conventions:
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Documentation Suite
The following documentation provides information about the Cisco MGC software and the solutions it supports, including the Cisco SS7 Interconnect for Voice Gateways Solution, and the Cisco Packet Tandem Solution.
VSPT Release Notes
Release Notes for VSPT Version 2.3 (includes release information through this version):
http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/relnote/vspt23.htm
Cisco Media Gateway Controller Node Manager Documentation
The Cisco Media Gateway Controller Node Manager (Cisco MNM) provides an integrated graphical user interface for managing the Cisco PGW 2200 Softswitch node, and VSPT may be launched from Cisco MNM. The following documentation is available for Cisco MNM:
Cisco MNM User's Guide Version 2.3(2) at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/cmnm232/index.htm.
Cisco MNM Release Notes Version 2.3 at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/relnote/cmnm23.htm.
Unlike VSPT, where each version is designed to work with a specific version of Cisco MGC software, each version of Cisco MNM is backward-compatible with earlier Cisco MGC software versions.
Cisco MGC Documentation
The following documentation available for the Cisco MGC Release 9 is on the CD that ships with your software and at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/index.htm:
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If you are using Cisco MGC Release 7, you can find documentation at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel7/index.htm.
Documentation Map
Figure 1 shows the sequence in which the various manuals documenting Cisco telephony solutions should be read.
Figure 1 Documentation Map
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://tools.cisco.com/RPF/register/register.do
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Document Change History
