Table Of Contents
Software Installation and Configuration Documentation
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Preface
This preface describes the objectives, audience, organization, and conventions of this document. It contains the following sections:
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Obtaining Technical Assistance
Document Objective
This document provides the information you need to install, configure, and use the Voice Services Provisioning Tool (VSPT), Release 2.3(1). You should read the system-level documentation supplied with your system before using this guide. A complete list of these documents is included in the Cisco Media Gateway Controller Software Release 9 Installation and Configuration Guide that ships with your system.
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Audience
This document is designed for network operators and administrators who have experience with telecommunications networks, protocols, and equipment and who have familiarity with data communications networks, protocols, and equipment. Software and hardware installers and network designers will also find this document useful.
Document Organization
Table 1 describes the major sections of this document.
Terminology
The following terms are used in this document:
Cisco MGC host—A Sun host server running Cisco MGC software. If your product is the Cisco SC2200, this is also known as an SC host. If your product is the Cisco PGW 2200, this is also known as a PSTN Gateway host.
Cisco SC node—The combination of the Cisco SC2200 product and the control signaling network. The SC node consists of all solution components except the media gateway.
Cisco MGC node—The logical grouping of the active and standby MGC hosts, the control signaling network, and the Cisco Signaling Link Terminals (SLTs).
Simplex MGC node—A node that uses a single Cisco MGC host. Typically, nodes of this type are used for solution evaluation tests or for small installations. Any loss of service in the Cisco MGC host disrupts all call traffic. If your product is the Cisco SC2200, this is also called a simplex SC node.
Continuous-service MGC node—A node that uses two Cisco MGC hosts to prevent system downtime that might otherwise result from the failure of a single MGC host. Calls in progress are maintained when one MGC host fails. Continuous-service nodes use SLTs to preprocess SS7 signaling and distribute signaling to both MGC hosts. If a failover occurs, all stable calls are maintained. If your product is the Cisco SC2200, this is also called a continuous-service SC node.
Document Conventions
Notes use the following conventions:
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Documentation Suite
The following documentation provides information about the Cisco MGC software and the solutions it supports, including the Cisco SS7 Interconnect for Access Servers Solution, the Cisco SS7 Interconnect for Voice Gateways Solution, and the Cisco Packet Tandem Solution.
Hardware Documentation
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Software Installation and Configuration Documentation
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Gateway Documentation
Cisco DAS and H.323 VoIP Gateway Installation and Configuration Guide
Documentation Map
Figure 1 shows the sequence in which the various manuals documenting Cisco telephony solutions should be read.
Figure 1 Documentation Map
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at any time, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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Document Change History
