Table B-3 Topology Manager Error Messages
Error Message
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Description
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Device Name (xyz) contains invalid
character: _. xyz is a device name
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The device name can not contain the "_" character.
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Please fill in the following fields:
Device Name, Device IP Address, Login Password and Enabled Password
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You must fill in all fields before selecting the Find IE2100 button.
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Please fill in all fields.
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You must fill in all fields before selecting the More button.
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Invalid Name range: (n) to (m). n and m are numbers.
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The m value must be larger than the n value.
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Severity: Error
Unable to perform the Find IE2100 operation.
1). Telnet connection timed out, please check Login and enable password or maybe AAA is configured on the device.
2). Device (xyz) does not have cns agent configuration.
3). Device (xyz) is a canned device, CNS agent is not configured on it.
4). Device (xyz) is unreachable.
5). Other.
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1). The supplied userid and password for this device are wrong; supply/check the correct userid/password (AAA may be enabled on this device);
2). Only CNS configured devices can be found.
3). Cannot perform this operation on a canned device.
4). Either this device does not exist or it is dead.
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Cannot add Region (xyz). It already exists. xyz is region name
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You must enter a unique name for the region.
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Cannot add Region (xyz). Invalid region name. Region name cannot have space(s). xyz is region name
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Region name cannot have a space character.
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Cannot add CMNM (xyz). It already exists. xyz is cmnm name.
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You must enter a unique name for the CMNM.
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Cannot add IE2100 (xyz). It already exists. xyz is ie2100 name.
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You must enter a unique name for the Cisco IE2100.
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Severity: Error
Unable to perform Add (xyz) operation. xyz is the device name.
1). Device Not Reachable.
Verify for proper Local/AAA login info and Delete & Add this Device again.
2). Device Added. For CNS IOS device: Perform manual CNS configuration.
For non-CNS IOS device: Check for proper IE2100 version as this configuration is not supported
3). Internal Error. Discovery operation failed
4). Could not bind to SM.
5). Other
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1).The userid and password supplied while adding this device are wrong; supply the correct userid/password (AAA may be enable in this device); even though the device is not reachable, it is added to Cisco PTC and marked as not reachable; you must delete it and then add it with the correct UID and password.
2).This can happen if there's:
• IE2100 version 1.1(old version) with a CNS supported IOS device. In this case, Cisco PTC cannot configure CNS on the IOS device.
•IE2100 version 1.1(old version) with a non-CNS IOS device (for example, 12.2(7c)). This configuration is not supported.
3). Rare error. Reason will be known after going through server logs.
4). The initial binding of the Topology Server to the SM fails. Contact your administrator for further details. Administrator, please check the log file; you may need to do a Cisco PTC Cold Start.
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Severity: Error
Unable to perform Add (xyz) operation. xyz is region/cmnm/ie2100.
1). Internal Error. Discovery operation failed
2). Could not bind to SM.
3). Other
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1). Rare error. Reason will be known after going through server logs.
2). The initial binding of the Topology Server to the SM fails. Contact your administrator for further details. Administrator, check the log file; you may need to do a Cisco PTC Cold Start.
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Login and Confirm Login passwords do not match.
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These two passwords must be identical.
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Enabled and Confirm Enabled passwords do not match.
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These two passwords must be identical.
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Severity: Error
Unable to perform Launch (xyz) operation. xyz is application name.
1). Application Launch Timed out.
2).Other
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1). The hostname/userid/password of this application supplied while launching is wrong; supply/check the correct hostname/userid/password. Another possible problem is the software is not installed on the host.
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Register for - (xyz) - You do not have permission to perform this operation. xyz is device name
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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Change password for - (xyz) - You do not have permission to perform this operation. xyz is region/device name
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for regions/devices under your region.
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(Add Region) You do not have permission to perform this operation.
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Only System Administrators have permission to perform this operation.
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(Add CMNM) You do not have permission to perform this operation.
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Only System Administrators have permission to perform this operation.
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(Add Device) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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Delete (xyz) You do not have permission to perform this operation. xyz is region/device name
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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Unsoak (xyz) You do not have permission to perform this operation. xyz is region
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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Unsoak (xyz) NO DEVICES TO BE UNSOAKED. xyz is region
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Region (xyz) does not have any soaking devices.
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(Show Running Configuration File) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Show Uploaded Configuration File) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Show Inconsistency Report) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Show Unsupported Commands Report) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Show Unreachable Device Report) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Show Soaking Devices) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Show Difference Between Running and Uploaded Configuration File) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Show Edge Properties) You do not have permission to perform this operation.
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Resync xyz) You do not have permission to perform this operation. xyz is region
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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(Resync Topology) You do not have permission to perform this operation.
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Only System Administrators have permission to perform this operation.
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Severity: Error
Unable to perform Search operation.
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Delete JobId (xyz) You do not have permission to perform this operation. xyz is region/device name
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Only System Administrators or Region Network Operators have permission to perform this operation. If you are a Region Network Operator, you can only perform this operation for devices within your region.
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Voice Routing Center did not add device in its database
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Caused by either:
•The device already exists in VRC database
•VRC is down.
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Voice Routing Center is down
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Check if VRC is running with the gdpm_status.sh command.
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Error while updating device in Seed File
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The add/delete/modify operation failed because it is not able to update the Seed File. You can retry the same operation. Check to see if the Seed File has write permission.
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No worker threads available
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No Discovery worker threads are available to handle the request (possibly lots of pending jobs).
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Invalid request
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Very rare case; happens if some of the required fields are missing.
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Region error
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When an add device request is sent and the corresponding region is incorrect or does not exist.
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SM request failed
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A general and rare error; indicates some internal error with the Discovery module.
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Region not found
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When the region device does not exist.
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IE2100 not found
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When the Cisco IE2100 device does not exist.
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Add failed
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Add fails due to some internal SM error.
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Delete failed
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Delete fails due to some internal SM error.
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Initial discovery not yet done
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An operation is tried while the Discovery Server is busy discovering the network.
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Max requests limit reached
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Maximum SM requests already submitted; wait for some jobs to complete.
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Sync of network already in progress
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A synchronization of the network is already in progress. When a network synchronization is in progress, other operations cannot be performed.
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Device already exists
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You are trying to add a device that already exists. You have provided an IP address/device name that already exists in the system.
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GK has zone or HSRP configuration
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Deletion of a gatekeeper fails if the gatekeeper has an HSRP or zone configuration.
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Upload of configuration file failed
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The Discovery Server failed to upload the running configuration file of a device.
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Device version upload failed
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You tried to add a device but the device version upload failed. The reason may be the http server on the device is down or a communication problem occurred between the device and the Cisco IE2100.
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Phase one parsing failed
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The parsing of the uploaded running configuration file fails due to an N-Agent problem.
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Add/Delete in progress for this region
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A device Add/Delete operation is in progress and is not complete. You must wait until the operation is complete and then redo the intended operation.
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Resync of region in progress
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The resynchronization of a particular region is in progress when you tried to perform an operation on that region. You must wait until the resynchronization of the region is complete.
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Could not delete a GK
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Could not delete the gatekeeper because either:
•it has an HSRP or zone configuration on it
•VRC was down or an internal error occurred.
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Could not delete a DGK
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Could not delete the directory gatekeeper because either:
•It has an HSRP or zone configuration on it
•VRC was down or an internal error occurred.
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Failed to add in MIT
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Rare error. The ACT server has died, or a badly formed FDN.
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Failed to add new thread
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Failed to add a new thread dedicated for a region when a new region is created.
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Internal error. Contact ptc-support@cisco.com
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Rare error. Reason will be known after going through server logs.
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Device not found
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The device to be deleted is not found by the Discovery Server.
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DGK has zone or HSRP configuration
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Deletion of the directory gatekeeper fails when the directory gatekeeper has an HSRP or zone configuration on it.
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Cannot delete region which has child nodes/zone under it. Please delete all child nodes/zones and then try this operation.
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You are trying to delete a region that contains children. You can only delete an empty region. You must first delete the children nodes/elements and then you can delete the region.
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Region has IE2100. First delete all the IE2100s and try this operation
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You are trying to delete a region that has Cisco IE2100s in it. You must first delete the Cisco IE2100s before you can delete the region.
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Region already exists
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You are trying to add a region with a name that already exists. You must provide a unique name or delete the existing region and then add it.
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IE2100 managing some devices, first delete those devices.
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You are trying to delete a Cisco IE2100 that contains some devices. You must first delete the devices before you can delete the Cisco IE2100.
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Could not delete device as provisioning is in progress
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The device you are trying to delete is currently being used for a Provisioning operation. You must wait until the Provisioning operation is complete before you can delete the device.
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Could not resync region as some device in this region is undergoing provisioning.
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You are trying to resync a region while a Provisioning operation is in progress for one or more devices in that region. You must wait for the Provisioning operation to complete before starting a Resync operation. The Provisioning operations can be found in the Provisioning Management window's Job pane.
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Voice Routing Center error. Please check its logs for more information
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Cisco VRC failed to send an ACK for an event in the stipulated time.
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Operation rejected by Voice Routing Center
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An initiated operation was not accepted by the Cisco VRC application that is integrated with Cisco PTC. The operation will only partially complete.
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Voice Routing Center is down
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When Cisco PTC is used in Integrated mode with Cisco VRC and the Cisco VRC is down, it is impossible for Cisco VRC to respond to
Cisco PTC events.
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Update of topology is in progress because of an event from Voice Routing Center.
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The PTC Topology Manager is responding to a Cisco VRC event. You can only initiate the operation after the update is complete.
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Gateway has RLMs configured. Please delete all RLMs and then try this operation.
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You are trying to delete a gateway that has RLMs configured on it. You are not allowed to delete a gateway that has RLMs. You must first delete the RLMs (this can be done from the Provisioning Manager), and then you can delete the gateway.
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Could not bind to SM
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The initial binding of the Topology Server to the SM fails. Contact the administrator for further details. Administrator, check the log file; it is possible you will have to perform a Cold Start.
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Voice Routing Center sync in progress
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SM is not able to handle add/delete requests as Cisco VRC is being synced with Cisco PTC information.
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Internal error. Discovery operation failed
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Rare error. Reason will be known after going through server logs.
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Voice Routing Center provisioning in progress
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An add/delete operation failed because Cisco VRC was performing a design commit.
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Could Not Login User (xyz)
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You are trying to login using a wrong user name or the CNS Security Server is not properly configured. Try logging in with the proper username/password and make sure the CNS Security Server is running.
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Device: xyz is a canned device. xyz is device IP address
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Some operations, such as Show Running Configuration, Differences Between Running Configurations, and Show Uploaded Configurations are not possible for canned devices.
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Telnet connection timed out, please check Login
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The device either does not exist or is not alive.
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USER NOT FOUND, PLEASE LOGIN AGAIN
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You are trying to login to the Cisco PTC system with a username that is not configured in LDAP. Try using a correct user name/password.
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