Table Of Contents
Documentation Guide for the Network Analysis Module, 3.5
Revised: June 9, 2006, 78-17274-01
Product Documentation Set
Your product shipped with a Documentation CD-ROM. The Documentation CD-ROM contains product documentation that you can access and print.
The following is a list of the documentation for Cisco Network Analysis Module, Release 3.5. You can access the URLs listed for each document on the Documentation CD-ROM and at www.cisco.com on the World Wide Web at the following URL:
We recommend you refer to the documentation in the following order:
•Release Notes for the Cisco Network Analysis Module, Release 3.5 (OL-8399-01)
•Quick Start Guide for the Catalyst 6500 Series and Cisco 7600 Series Network Analysis Module, Release 3.5 (OL-8401-01)
•Quick Start Guide for the Cisco Branch Routers Series Network Analysis Module, Release 3.5 (OL-8404-01)
•User Guide for the Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module, Release 3.5 (OL-8405-01)
•Copyright Notices for the Cisco Network Analysis Module, Release 3.5 (78-17273-01)
Related Product Documentation
The following is a list of related documentation for your product. These documents were not shipped with your product, but you can access them by using the URLs listed below and order printed copies by following the instructions in the following section:
•Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Installation Note, Release 3.5 (78-17286-01)
•Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Command Reference, Release 3.5 (OL-8349-01)
•Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Configuration Note, Release 3.5 (OL-9179-01)
•Cisco Branch Routers Series Network Analysis Module (OL-10702-01)
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Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
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Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.
•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Cisco TAC Website
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If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
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Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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