Table Of Contents
Release Notes for Cisco Home Agent Service Manager, Release 4.0
Sun Patches and Packages Requirements
Determining the Software Version
Installing the Home Agent Service Manager
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Home Agent Service Manager, Release 4.0
78-17089-01
August, 2005
These release notes contain important information about the Home Agent Service Manager, Release 4.0. The HA SM facilitates service activation or de-activation in Cisco Home Agent devices in Cisco Mobile Exchange networks.
Contents
This document covers the following topics:
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Installing the Home Agent Service Manager
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Introduction
Cisco Systems offers mobile operators a seamless roaming solution based on the Cisco Mobile Wireless Home Agent (HA) part of the Cisco Mobile Exchange framework. The HA SM is an application that provides an easy and intuitive way to provision service activation or de-activation in Cisco Home Agent devices in Cisco Mobile Exchange networks. The HA SM also helps you troubleshoot and debug connectivity and performance issues.
The main components of the Home Agent Service Manager are:
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The User Guide for Cisco Home Agent Service Manager provides complete information on the HA SM. See Product Documentation for information on accessing the electronic version of this document on the Cisco website.
The HA SM is part of the Mobile Wireless Exchange (MWC) for Cisco Mobile Exchange, a suite of element-management applications that provide configuration and fault monitoring capabilities to mobile wireless operators. The MWC for Cisco Mobile Exchange applications complement the CiscoWorks LAN Management Solution (LMS) to provide end-to-end management of the Cisco Mobile Exchange.The LMS is prerequisite to MWC for Cisco Mobile Exchange.
The LMS includes:
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Please refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange Release 4.0 for information on MWC for Cisco Mobile Exchange and the LMS requirement.
Supported Devices
Table 1 displays the devices that HA SM supports:
Table 1 List of Supported Devices
Home Agent 2.0
12.3(7)XJ, 12.3(7)XJ1, 12.3(7)XJ2, 12.3(8)XW, 12.3(8)XW2, 12.3(8)XW3
Home Agent 2.1
12.3(11)YF, 12.3(11)YF1, 12.3(11)YF2
Prerequisites
Before you configure a Home Agent by using the HA SM:
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–
–
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For more information on the RME inventory, see the "Adding and Troubleshooting Devices Using Device Management" section in http://cisco.com/en/US/products/sw/cscowork/ps2073/
products_user_guide_chapter09186a0080327181.htmlThe following are the prerequisites that you need to install HA SM:
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Sun Server Requirements
Table 2 displays the minimum server requirements for HA SM.
Client Requirements
Table 3 lists the minimum client requirements for HA SM.
Supported Browsers
Table 4 displays the supported browsers.
Table 4 Supported Browsers
Internet Explorer
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Any one of the following:
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6.0 (6.0.3790.0)
Windows Server 2003
Netscape Navigator
7.1
Any one of the following:
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Netscape Navigator (Downloaded from Sun Microsystems site only)
7.0
Solaris 8 or 9
Mozilla
1.7.1
Windows
Mozilla
1.7
Solaris 8 or 9
1 Windows XP professional is not packaged with JVM. JVM is installed after you install Windows XP.
Sun Patches and Packages Requirements
The "Prerequisites" section of the Installation and Setup Guide for CiscoWorks Common Services 3.0 on Solaris lists the required and recommended patches for Solaris 2.8 and 2.9. The required patches are mandatory for all Common Services features to function properly. The recommended patches are optional.
Determining the Software Version
To determine the version of the packages that are installed on your CiscoWorks server:
Step 1
Step 2
Installing the Home Agent Service Manager
This section contains information on:
Installation Order
The HA SM 4.0 requires that the CiscoWorks Common Services application be bundled with the LAN Management Solution (LMS), Release 2.5. The LMS is prerequisite to MWC for Cisco Mobile Exchange.
For new installations, always install the CiscoWorks LMS bundle first.
The two installable units for the HA SM are:
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Refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange Release 4.0 for information on installing the core. This section provides installation information on installing HA SM 4.0.
Installing Procedure
To install the HA SM:
Step 1
Step 2
Step 3
cd /cdrom/cmx_ha_sm4_0_sol/CMX-HA-SM4.0
Step 4
./setup.sh
A confirmation message appears after a successful installation. If errors occur during installation, check the installation log file: /var/tmp/hainstall.log.
Backup and Restore
You can use HA SM to back up and restore:
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Backing Up Files
To create a backup of these types of files, enter the command:
/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/backup.pl backup_directory
Restoring Files
To restore the backed-up files, enter the command:
/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/restorebackup.pl -d backup_directory
Uninstalling HA SM
To uninstall HA SM:
Step 1
cd /opt/CSCOpx/bin
Step 2
./uninstall.sh
The script prompts you with a list of software that is installed in the host machine.
Step 3
Known Problems
Table 5 describes the known problems in HA SM.
Note
Table 5 Known Problems in HA SM
CSCei24346
The status of some HA configuration jobs appears successful even after they have failed.
The status of some HA configuration jobs appears successful in the HA SM Job Details window and the RME NetConfig Job browser after they have failed.
This error occurs when you submit an incorrect configuration job. For example, when you configure an invalid IP address for VRF.
Workaround:
None. Check the output of the configurations on the device.
CSCsb32820
HA SM does not control the size of the cmxTe.log file automatically.
The size of the cmxTe.log file increases rapidly if you have enabled the HA devices for debugging, and to view syslogs. For optimum performance of the product you must control the size of this log file.
Workaround:
Use the log-rotation utility (Logrot) in /opt/CSCOpx/bin/ to control the growth of the cmxTe.log file.
For more information, see the "Frequently Asked Questions" section of the User Guide for Cisco Home Agent Service Manager.
CSCei15915
When you start HA SM for the first time, the application takes more time.
When you start HA SM for the first time, there is a delay for the application to start. This problem occurs when some Cisco Mobile Exchange devices are not reachable in RME or their SNMP credentials are wrong.
Workaround:
Perform one of these actions:
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CSCsb35170
HA devices of different IOS versions can exist in the same group.
This problem occurs when you:
1.
2.
Workaround:
Perform one of these actions:
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CSCsb57513
IP pool, or Hot lining configurations fail when you configure a IP pool name, or, realm name with a blank character.
When you configure a IP pool, or, realm name with a blank character, the configurations will fail.
Workaround:
Do not use blank characters when you configure IP pool, or, realm name.
CSCsb54086
In HA-VRF Service activation, the subnet mask field accepts incorrect values.
This problem occurs when you:
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2.
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4.
HA SM accepts this value.
Workaround:
Enter only valid subnet masks in the subnet mask field.
CSCsb56155
Commands to configure a device for debugging are interchanged in the Online Help.
In the "Configuring a Device for Debugging" section of Online Help, the order of commands for sending log messages to the LMS server and configuring the device to set the log level to debug are reversed. For more information, see Documentation Changes.
Documentation Changes
When you go through the Online Help of HA SM and the User Guide for Cisco Home Agent Service Manager, note the following:
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a.
logging HA-SM-IP-Address
This is required only for debugging; the default level is informational.
b.
logging trap debug
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Current status of the master device at time T1, where T1 is the time you launch Sync Report Dashboard. A (-) appears by default, which indicates that there are no errors. An appropriate message appears if there are any errors.
Product Documentation
Note
Table 6 describes available product documentation.
Table 6 Product Documentation
User Guide for Cisco Home Agent Service Manager
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/mwc4cmx/ha_sm/hasm40/uguide/
index.htmRelease Notes for Cisco Home Agent Service Manager, Release 4.0 (this document)
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/mwc4cmx/ha_sm/hasm40/
rnhasm.htm•
DOC- 7817089=).1Context-sensitive online help
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1 See the Obtaining Documentation.
Related Documentation
Table 7 describes available related documentation for the Cisco Home Agent Service Manager.
Table 7 Related Documentation
Release Notes for Mobile Wireless Center for Cisco Mobile Exchange 4.0
On Cisco.com at
http://www.cisco.com/en/US/products/ps6401/
prod_release_note09186a0080490f51.htmlCiscoWorks LAN Management Solution documents
On Cisco.com at:
http://www.cisco.com/en/US/products/sw/cscowor/ps2425/tsd_products_support_series_home.html
Installation and Setup Guide for CiscoWorks Common Services 3.0 (Includes CiscoView) on Solaris
On Cisco.com at:
Readme for Common Services 3.0 Service Pack 2 on Solaris
On Cisco.com at:
http://cisco.com/en/US/products/sw/cscowork/ps3996/prod_installation_guide09186a008048e152.html
User Guide for CiscoWorks Common Services 3.0
On Cisco.com at:
http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_book09186a00801e8b82.html
User Guide for Resource Manager Essentials 4.0
On Cisco.com at:
http://cisco.com/en/US/products/sw/cscowork/
ps2073/products_user_guide_book09186a008026e94c.html
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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•
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section section.
Release Notes for Cisco Home Agent Service Manager, Release 4.0© 2005 Cisco Systems, Inc. All rights reserved.
