Table Of Contents
Release Notes for the GGSN Service Manager Release 4.0
Backing Up and Restoring Files
Cisco Technical Support Website
Definitions of Service Request Severity
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for the GGSN Service Manager Release 4.0
78-16989-01
6/15/2005
These Release Notes contain important information about the Gateway GPRS Support Node Service Manager (GGSN SM), Release 4.0. The GGSN SM is a tool for managing the configuration of the Cisco Gateway GPRS Support Node (GGSN).
Contents
This document covers the following topics:
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Additional Information Online
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Introduction
The Cisco GGSN Service Manager (GGSN SM) is an application that provides an easy and intuitive way to provision service activation features on a Cisco Gateway GPRS Support Node (GGSN) device. In addition to service activation provisioning, you can use the GGSN SM to view the configurations in the device and to troubleshoot them by viewing and responding to debugging messages.
The modules provided in this release of the GGSN SM are the:
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The Gateway GPRS Support Node Service Manager User Guide provides complete information on these modules. See Product Documentation for information on accessing the electrnonic version of this document on the Cisco website.
The GGSN SM is part of the Mobile Wireless Exchange (MWC) for Cisco Mobile Exchange, a suite of element management applications that provide configuration and fault monitoring capabilities to mobile wireless operators. The MWC for Cisco Mobile Exchange applications complement the CiscoWorks LAN Management Solution (LMS) to provide end-to-end management of the Cisco Mobile Exchange.The LMS is prerequisite to MWC for Cisco Mobile Exchange.
The LMS includes:
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Please refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange Release 4.0 for information on MWC for Cisco Mobile Exchange and the LMS requirement.
Product Documentation
Note
Table 1 lists the product-specific documentation that is available.
Table 1 Product Documentation
Release Notes for Cisco Gateway GPRS Support Node Service Manager (this document)
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Gateway GPRS Support Node Service Manager User Guide
On Cisco.com at: http://www.cisco.com/en/US/products/ps6454/products_user_guide_book09186a0080497417.html
Context-sensitive online help
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Related Documentation
Note
Table 2 lists additional related documentation.
Additional Information Online
Your application might support incremental device updates (IDUs). An IDU is a software package that enables an application to support new devices. An IDU might also contain bug fixes. You can download IDUs and their Readme files by logging into Cisco.com at http://www.cisco.com/public/sw-center/cw2000/lan-planner.shtml.
To determine which packages are installed on your CiscoWorks Server, choose Server Configuration > About the Server > Applications and Versions.
You can also obtain any published patches from the download site.
Supported Devices
The GGSN SM supports GGSN device versions 5.0, 5.1, and 5.2.
Table 3 displays the devices supported by the GGSN SM.
Installation Notes
The two installable units for the GGSN SM are:
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Refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange Release 4.0 for information on installing the core. This section provides installation information on installing CMX GGSN SM 4.0.
Installing the GGSN SM
To install the GGSN SM:
Step 1
Step 2
Step 3
cd /cdrom/cmx_ggsn_sm4_0_sol/CMX-GGSN-SM4.0
Step 4
./setup.sh
The system indicates successful installation with a status message.
Backing Up and Restoring Files
The GGSN SM includes functionality for backing up and restoring:
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Backing Up Files
To create a backup of these types of files:
Step 1
/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/backup.pl backup_directory
Restoring Files
To restore backed-up files:
Step 1
/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/restorebackup.pl -d backup_directory
Uninstalling the GGSN SM
To uninstall the GGSN SM:
Step 1
cd /opt/CSCOpx/bin
Step 2
./uninstall.sh
The script prompts you with a list of software that is installed in the host machine.
Step 3
Step 4
The system indicates successful uninstallation with a status message.
Prerequisites
Before attempting to configure a GGSN device by using the GGSN SM, be sure that you have met the mandatory prerequisites described inthis section. Optional but recommended prerequisites are described on Page 6.
For more information on any of these steps, see the GGSN Services Configuration Task List at /en/US/docs/ios/12_3/12_3x/12_3xu1/ggsn50/configuration/guide/ggsncfg.html#wp1020149.
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Mandatory Prerequisites
Before attempting to configure a GGSN device by using the GGSN SM:
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Optional Prerequisites
The following configuration types would not be addressed by the GGSN SM, but may exist in the device.
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Important Notes
Please refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange Release 4.0 for information on MWC for Cisco Mobile Exchange.
Open Caveats
Table 4 gives the ID number, summary, description, and any available workarounds for open caveats in this release.
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Table 4 Known Problems in GGSN SM Release 4.0
CSCei05965
It is not possible to add commands to a batch file that has already been saved.
After creating a configlet, you create a batch file by clicking a button. When you click the button, the batch file contents appear. From this point, you then can save, download, clear, or close the batch file. If you save the batch file, the dialog closes. You cannot then add commands to this batch file. Subsequently, when you do a config and create a batch file, the contents from the previous batch file are not shown.
Workaround: Keep the add-to-batch dialog open when adding multiple configs. That is, do not save the batch file before you finish adding configs. If you do save it, you cannot edit it later by using the GUI. However, you can edit it via the backend. If you close the dialog, all entries are lost.
CSCei05994
Clearing configs from a batch file after closing the file is not handled consistently.
The GGSN SM may not clear the configs from the batch mode after closing the batch file if you clear without saving, although it appears to clear every time.
Workaround: Leave the batch mode file open to add multiple configs. Use the Clear button only when you retain configs.
CSCei06930
During the 30 seconds after a job finished, you cannot submit new jobs.
The configurable 30-second job status bar blocks the start of a new job. The GGSN SM drops all new jobs submitted during that window.
Workaround: Wait for 30 seconds after downloading a job to download another job on the same group or device.
CSCin93270
Config viewer does not display the charging profile configuration commands when no subcommands are configured in the device.
Workaround: None.
CSCin93393
Commands out of order in user documentation.
In the online help on "Configuring a Device for Debugging," and on page 6-4 of the Gateway GPRS Support Node Service Manager User Guide, the commands for sending log messages to the LMS server and the command for configuring the device to set the log level to debug have been interchanged. See Documentation Changes for details.
CSCin93440
Javascript error occurs when you click the Clear Counters on Device or Refresh button.
A Javascript error message appears when you click Clear Counters on Device or Refresh from the Show Command output screen.
Workaround: Click OK in the Javascript window, then click Refresh or Clear counters on Device again. Javascript functionlity continues as expected.
Documentation Changes
This section provides information on changes to user documentation.
Errors
Command Order in Configuring a Device for Debugging
In the online help on "Configuring a Device for Debugging," and on page 6-4 of the Gateway GPRS Support Node Service Manager User Guide, the the commands for sending log messages to the LMS server and the command for configuring the device to set the log level to debug were reversed.
These steps currently read:
Step 2 Configure the device to send the logs to the GGSN SM server by using the command:
logging trap debug
Step 3 Configure the device to set the logging level to "debug" by using the command:
logging GGSN-SM-IP-Address
They should read:
Step 2 Configure the device to send the logs to the GGSN SM server by using the command:
logging GGSN-SM-IP-Address
Step 3 Configure the device to set the logging level to "debug" by using the command:
logging trap debug
Navigation Path for Charging Profile
In the online help on "Working With Charging Profiles," and on page 5-24 of the Gateway GPRS Support Node Service Manager User Guide, the path is incorrect. The path given is Service Activation > GGSN Mode > Charging Profile. It should be Service Activation > Charging Profile.
Also, Table 5-11, which describes the fields inthe Charging Profile List, mentions a field named GGSN Version. The Charging Profile List does not contain this field.
Changes
Notes on pages 3-58 and 7-58 of the Gateway GPRS Support Node Service Manager User Guide include the backslash (\), but problems with that individual character have been resolved.
Service and Support
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, the Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract, but do not have a user ID or password, you can register at:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved by using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, call one of these numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established these severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. The following sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at:
You can access international Cisco websites at:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD from:
Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace: http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883Cisco appreciates your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the Product Documentation section.
© 2005 Cisco Systems, Inc. All rights reserved.
