Cisco Content Services Gateway Service Manager

Table Of Contents

Release Notes for the Content Services Gateway Service Manager 4.1.3

Contents

Introduction

Prerequisites for Installing the CSG Service Manager

Installing the CSG Service Manager

What's New in This Release

Batch Mode Scheduling

CSG2 Support

Group Management

Service Activation Steps

Map

Policy

Content

Billing Service

Billing Plan

Tools

Support for LMS 3.0

Open Caveats and Workarounds

Known Problems

Supported Device Versions

Prerequisites for Configuring CSG Devices

Documentation Support

Product Documentation and Related Documentation

Product Documentation

Related Documentation

Additional Information Online

Obtaining Documentation, Obtaining Support, and Security Guidelines

Release Notes for the Content Services Gateway Service Manager 4.1.3

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Revised: October 2007, OL-14528-01

The Cisco Content Services Gateway Service Manager (CSG SM) is a tool for managing the configuration of the Cisco Content Services Gateway.

These release notes contain important information for 4.1.3 of the CSG SM. These notes include the installation procedure and information on resolved and open caveats.

Contents

This document covers the following topics:

•Introduction

•Prerequisites for Installing the CSG Service Manager

•Installing the CSG Service Manager

•What's New in This Release

•Open Caveats and Workarounds

•Known Problems

•Supported Device Versions

•Prerequisites for Configuring CSG Devices

•Documentation Support

•Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

The Cisco Content Services Gateway adds accounting and content-billing features to the:

•Cisco Catalyst 6500 switch

•Cisco 7600 series router

•Service and Application Module for IP (SAMI) card

The CSG typically is located at the edge of an ISP network. It provides IP flow accounting and content accounting by examining HTTP request URLs and header information.

The CSG Service Manager (CSG SM) is a CSG-management tool that provides powerful fault-management, configuration, and troubleshooting functionality. Additionally, the CSG SM gathers username and usage statistics, and enables differentiated billing for individual transactions. In so doing, the CSG SM supports mobile operators who are migrating their wireless service delivery networks from second-generation (2G) circuit-based traffic to 2.5G- and 3G-based services.

The CSG SM includes:

•Inventory Manager—Manages and displays device group information.

•Service Manager—Works with device groups for service activation.

•Troubleshooting Engine—Troubleshoots CSG devices.

You can use the CSG SM to provision service-activation features for CSG Releases 5.3 through 5.9, 6.4, 7.1, 7.2, 7.5, and 7.6. These releases run on the CSG card.

The latest release provides the CSG application on a new platform, the SAMI card. This CSG platform is called the CSG2, Release 1.0. Different provisioning requirements exist between the CSG and the CSG2; however, for both CSG and CSG2 types, the CSG Service Manager provides inventory management, service activation, and troubleshooting.

The CSG SM is part of the Mobile Wireless Center (MWC) for Cisco Mobile Exchange, a suite of element-management applications that provide configuration and fault-monitoring capabilities to mobile wireless operators. MWC for Cisco Mobile Exchange applications complement the CiscoWorks LAN Management Solution (LMS) to provide end-to-end management of the Cisco Mobile Exchange.

The LMS 3.0 includes:

•Common Services 3.1 with CiscoView 6.1.6

•Resource Manager Essentials 4.1

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Note The LMS 3.0 also includes Internet Performance Monitor (IPM), Device Fault Manager, and Campus Manager, but these applications are not required for the MWC for Cisco Mobile Exchange.

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See the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange 4.1.3 for more information:

http://www.cisco.com/en/US/products/ps6401/prod_release_notes_list.html

Prerequisites for Installing the CSG Service Manager

Refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange 4.1.3:

http://www.cisco.com/en/US/products/ps6401/prod_release_notes_list.html

This document describes hardware and software requirements, including information on Sun patches and package requirements.

Installing the CSG Service Manager

Refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange 4.1.3:

http://www.cisco.com/en/US/products/ps6401/prod_release_notes_list.html

This document describes the installation sequence of the MWC for Cisco Mobile Exchange for Release 4.1.3, which includes the CSG Service Manager. This document also provides the steps for installing one or more service managers within the context of the overall solution.

What's New in This Release

Patch Release	What's New
4.1.1	Batch mode scheduling feature (Batch Mode Scheduling)
4.1.2	Support for CSG2 on SAMI card (CSG2 Support).
4.1.3 (this release)	Support for LMS 3.0 platform (Support for LMS 3.0).

Batch Mode Scheduling

In previous releases, you used the Service Activation and Batch Mode features to deploy batch configurations to devices on demand. Patch release 4.1.1 introduced a new feature, Batch Mode Scheduling, to schedule deployment of batch configurations at a future time. You can also monitor the configurations that you have scheduled.

You launch the Batch Mode Scheduling feature by clicking the:

•Schedule and Job Browser/History buttons in the Batch Config dialog box. (Choose Service Manager > Batch Config to access this dialog box.)

•Schedule button in the Add to Batch dialog box (in the Service Activation windows).

Refer to the Release Notes for Mobile Wireless Center for Cisco Mobile Exchange 4.1.1. This document provides the steps for using the Batch Mode Scheduling feature:

http://www.cisco.com/en/US/products/ps6401/prod_release_notes_list.html

CSG2 Support

The CSG Service Manager 4.1.2 supports the new SAMI card running a CSG2 IOS software image. The GUI for Service Activation adapts to the type of device group that the CSG SM is managing:

•CSG (CSG version 7.6 and earlier versions)

•CSG2 (CSG2 Release 1.0, on the SAMI card)

For example, when the CSG SM manages a CSG2 device group, the Ruleset and User Group service activations do not apply, and the service activation wizard changes accordingly.

When you create a group of devices in any service manager, the device type and version must be the same for all members of the group. If you create a group of CSG devices, the CSG SM functions exactly as it did before this release (4.1.2). If you create a group of CSG2 devices, you will observe minor changes to the CSG SM interface and functionality.

The differences in the CSG Service Manager GUI between CSG device groups and CSG2 device groups are described in these sections:

•Group Management

•Service Activation Steps

•Map

•Policy

•Content

•Billing Service

•Billing Plan

•Tools

Group Management

From the CSG SM main window, choose Inventory > Group Mgmt (see Figure 1). Observe that the Version field for CSG2 device groups shows CSG2 1.0. The CSG device groups show version numbers such as 5.0 or 7.2. This designation provides a quick way of distinguishing the device group types you are managing.

Figure 1 Inventory > Group Mgmt

Service Activation Steps

From the CSG SM main window, choose Service Manager > Service Activation. The RuleSet and User Group Service Activation steps are not included in the service activation wizard for CSG2 groups. See Figure 2 for a comparison of the wizard steps between CSG and CSG2 device groups.

Figure 2 Service Activation Wizard Comparison

Map

When adding a map (in the Service Activation wizard), CSG2 device groups allow you to choose from among three map types. The Method map type is not available for CSG groups. See Figure 3.

Figure 3 Map Pane Comparison

When you click the Method radio button, the Method pane appears (see Figure 4).

Figure 4 Method Pane (CSG2-Only Device Groups)

You can then choose a Method Type from a drop-down menu, and specify a Method Name. The choices in the Method Type drop-down menu are:

•connect—Defines the CONNECT method match pattern for a CSG billing map.

•get—Defines the GET method match pattern for a CSG billing map.

•head—Defines the HEAD method match pattern for a CSG billing map.

•post—Defines the POST method match pattern for a CSG billing map.

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Note For more details about CSG billing maps, see the ip csg map and match method commands and their usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Policy

When adding a policy (in the Service Activation wizard), CSG2 device groups display fewer fields. See Figure 5. The differences between the fields are highlighted.

Figure 5 Policy Pane Comparison

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Note For more details about CSG policy, see the ip csg policy command and its usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Content

When adding content (in the Service Activation wizard), you will notice these differences:

•Content Client pane—Appears for CSG device groups only (see Figure 6).

•Content panes—Display different fields (see Figure 7).

•Parsing and Records panes—Appear for CSG2 device groups only (see Figure 8).

Figure 6 Content Client Pane—CSG-Only Device Groups

Figure 7 Content Pane Comparison

Figure 8 New Panes for CSG2 Device Groups

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Note For more details about configuring content for CSG services, see the ip csg content command and related commands listed in the usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Billing Service

When adding billing service (in the Service Activation wizard), you will notice these differences:

•Billing Service panes—Display different fields (see Figure 9).

•Meter Settings panes—Display different fields (see Figure 10).

•Reauthorization Settings pane—Appears for CSG2 device groups only (see Figure 11).

•Service Content Mapping panes—Display different fields (see Figure 12).

Figure 9 Billing Service Pane Comparison

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Note For more details about defining a CSG billing plan, see the ip csg billing, aoc, and verify commands and their usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Figure 10 Meter Settings Pane Comparison

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Note For more details about CSG meter settings, see the meter commands and their usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Figure 11 Reauthorization Settings Pane—CSG2-Only Device Groups

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Note For more details about reauthorization settings, see the reauthorization commands and their usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Figure 12 Service Content Mapping Comparison

The second step of the Billing Service wizard is for service content mapping. Figure 12 compares the Service Content Mapping panes between CSG and CSG2 device groups. Note that the Exclude MMS check box does not appear for CSG2 device groups.

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Note For more details about service content mapping, see the basis command and its usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Billing Plan

When adding billing plan parameters (in the Service Activation wizard), minor differences exist between the fields displayed for CSG and CSG2 device groups:

•Billing Plan pane—Displays Send Packet of Disconnect check box (see Figure 13).

•Service Mapping pane—Displays different services in the Available Services list box.

Figure 13 Billing Plan Pane Comparison

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Note For more details about the packet of disconnect parameter, see the ip csg radius pod commands and their usage guidelines in the CSG2 Command Reference. See Related Documentation.

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Tools

The Tools tab in the CSG Service Manager allows you to run show commands (Tools > Show Commands) and debugging commands (Tools > Debugging) on a selected device. The lists of show commands and debugging commands are different between CSG and CSG2 devices. For more information about these differences, see the CSG2 Command Reference and CSG2 Command History, which are listed in Related Documentation.

Support for LMS 3.0

No new functional changes exist in the CSG Service Manager for Release 4.1.3. It provides the same functions as Release 4.1.2. The difference between CSG SM 4.1.2 and CSG SM 4.1.3 is the underlying LMS platform. Release 4.1.2 uses the LMS 2.6 platform. Release 4.1.3 requires LMS 3.0, which includes updated versions of the RME (4.1) and CiscoView (6.1.6).

Open Caveats and Workarounds

Table 1 lists the ID number, summary, and any available workaround for each open caveat in this release.

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Note To obtain updated information about open caveats and workarounds, access the Cisco Software Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/home.pl. You will be prompted to log in to Cisco.com.

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Table 1 Open Caveats and Workarounds 

Bug ID	Summary	Workaround
CSCsb41531	The CSG SM Stop Debug function does not show an error when its associated RME job fails.	If login credentials were changed while debug commands were running from the CSG SM, telnet to the device and execute the show debug command from Enable mode. Execute the no debug command to disable debugging.
CSCsb45729	An RME job stopped during CSG stress testing.	None.
CSCsb52549	The CSG config display times out after long runs lacking a timeout.	You can set maximum RME concurrency to five threads. However, this probably will degrade overall system performance (that is, job elapsed time).
CSCsb94740	The CSG SM gives false information about Reassign Quota Server and Ack Error.	Use the recommended version of Cisco IOS with CSG 6.2, which is 12.2(18)SXE. If you choose to use an IOS version that does not support these commands, ignore check boxes in the GUI.
CSCsg91006	Cannot access CSG devices that are in normal state in RME during CSG service activation.	Delete affected CSG devices and add them back again.
CSCsg70865	The version of CSG 7.2 devices changes to 5.0 when some CSG cards are powered down.	Make sure all CSG cards are powered up. If any CSG card is powered down due to hardware failure, replace the card.
CSCsi96837	When same Syslog window is opened twice, the second window does not display all the logs.	Close all the Syslog windows, and open a new window.

Known Problems

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Note To obtain updated information about known problems, you can access the Cisco Software Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/home.pl. You will be prompted to log in to Cisco.com.

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The CSG Service Manager provides a graphical user interface (GUI) for service activation of CSG devices. Service activation includes configuration tasks that you perform frequently (for example, in daily operations). Network-preparation and service-preparation tasks occur less frequently, and you apply them through the command-line interface (CLI).

One limitation of this design occurs when deleting user groups that have accounting configurations. An accounting configuration is a service-preparation task performed from the CLI, as in the following example:

!

ip csg accounting ACCT12

 user-group MAIN

 agent 10.1.0.1 3333 2

 agent 10.1.0.2 3333 3

 agent 10.1.0.3 3333 4

 agent 10.1.0.4 3333 1

 inservice

!

If an accounting configuration has been applied to a user group that is defined in the service manager, you must first use CLI commands to delete the accounting configuration before deleting the user group in the GUI.

Supported Device Versions

Table 2 lists the devices that the CSG SM supports.

Table 2 Supported Devices and Versions 

Device	Device Platform	Minimum Image/IOS on Device	Minimum IOS on Supervisor	Supervisor Platform
CSG 6.2	CSG card	c6csg-apc.31-3.C6.2.bin	12.2(18)SXEx	Sup 720
CSG 6.4	CSG card	c6csg-apc.31-3.C6.4.bin	12.2(18)SXEx	Sup 720
CSG 6.9	CSG card	c6csg-apc.31-3.C6.9.bin	12.2(18)SXEx	Sup 720
CSG 7.1	CSG card	c6csg-apc.31-3.C7.1.bin	12.2(18)SXFx 12.2(18)SXFx	Sup 720 Sup 32
CSG 7.2	CSG card	c6csg-apc.31-3.C7.2.bin	12.2(18)SXFx	Sup 720 Sup 32
CSG 7.5	CSG card	c6csg-apc.31-3.C7.5.bin	12.2(18)SXFx	Sup 720
CSG 7.6	CSG card	c6csg-apc.31-3.C7.6.bin	12.2(18)SXFx 12.2(18)SRA	Sup 720
CSG2	SAMI card	c7svcsami-csg-mz-124-11.MD	12.4(11)MD	Sup 720
		c7svcsami-csg-mz-124-11.MD1	12.4(11)MD1	Sup 720
		c7svcsami-csg-mz-124-11.MD2	12.4(11)MD2	Sup 720

Review Prerequisites for Configuring CSG Devices, for specific requirements relating to versions, switches, and cards.

You can find further information about all supported devices on Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps3992/products_device_support_tables_list.html

Prerequisites for Configuring CSG Devices

To use the CSG SM to configure a CSG device, perform the following required actions. The optional actions that follow deal with configurations that may exist in the device, but that are not addressed by the CSG SM.

Required—Use of the CSG SM requires that you:

1. Ensure that the device is one of those shown in Table 2.

2. Ensure that the IOS version of the Catalyst switch matches the CSG version. See Supported Device Versions.

3. Ensure that all CSG cards are running the same CSG image version. Each Catalyst switch can have a maximum of four CSG cards.

4. Enable Simple Network Management Protocol (SNMP) so that the CSG SM can check the version of the device.

5. Complete installation in the correct installation order. See the Release Notes for the Mobile Wireless Center for Cisco Mobile Exchange 4.1.3 for more information:

http://www.cisco.com/en/US/products/ps6401/prod_release_notes_list.html

6. Ensure that the CSG device to be configured has been added to the Device Credentials Repository (DCR) and is managed by the RME Inventory Manager.

For more information on the RME inventory function, see the "Adding and Troubleshooting Devices Using Device Management" section in the User Guide for Resource Manager Essentials 4.1 (With LMS 3.0) at:

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_user_guide_chapter09186a008081d71a.html

Optional—While the CSG SM does not address the following configuration issues, you may want to take these actions as well:

1. Complete all network preparation, such as configuring the required VLANs, VRFs, virtual templates, AAA servers, RADIUS server, and interface configurations, on all CSG devices.

2. Complete all service preparation, such as enabling server farms and charging related configurations.

3. Configure load balancing.

Documentation Support

This section provides information on:

•Product Documentation and Related Documentation

•Additional Information Online

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Note Cisco Systems sometimes updates printed and electronic documentation after original publication. Therefore, review the documentation on Cisco.com for any updates.

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Product Documentation and Related Documentation

This section provides information on:

•Product Documentation

•Related Documentation

Product Documentation

Table 3 lists the available product documentation.

Table 3 Product Documentation 

Document Title	Cisco.com Location
Release Notes for Content Services Gateway Service Manager 4.1.3 (this document)	http://www.cisco.com/en/US/products/ps6399/prod_release_notes_list.html
User Guide for Content Services Gateway Service Manager 4.1	http://www.cisco.com/en/US/products/ps6399/ products_user_guide_list.html

Related Documentation

Table 4 lists the available related documentation.

Table 4 Related Documentation 

Document Title	Cisco.com Location
The Content Services Gateway documentation set	http://www.cisco.com/en/US/products/sw/wirelssw/ps779/ index.html
CSG2 Command Reference	http://www.cisco.com/en/US/products/sw/wirelssw/ps779/products_configuration_guide_chapter09186a0080857aa9.html
CSG2 Command History	http://www.cisco.com/en/US/products/sw/wirelssw/ps779/products_configuration_guide_chapter09186a0080857aab.html Note This reference describes the differences in commands between CSG and CSG2 devices.
Release Notes for Mobile Wireless Center for Cisco Mobile Exchange 4.1.3	http://www.cisco.com/en/US/products/ps6401/prod_release_notes_list.html
User Guide for CiscoWorks Common Services 3.1	http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_book09186a00808387ab.html
User Guide for Resource Manager Essentials 4.1 (With LMS 3.0)	http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_user_guide_book09186a008081e343.html
The CiscoWorks documentation set	http://www.cisco.com/en/US/products/sw/cscowork/ps2425/tsd_products_support_series_home.html

Additional Information Online

Your application might support incremental device updates (IDUs). An IDU is a software package that enables an application to support new devices. An IDU might also contain bug fixes. You can download IDUs and their Readme files by logging in to Cisco.com at:

http://www.cisco.com/public/sw-center/cw2000/lan-planner.shtml.

To determine which packages are installed on your CiscoWorks Server, go to your CiscoWorks page and choose Common Services > Software Center > Software Update.

You can also obtain any published patches from the download site.

You can find information about all supported devices on Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps3992/products_device_support_tables_list.html

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2007 Cisco Systems, Inc. All rights reserved.