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User Guide for Cisco Media Gateway Controller Node Manager, Version 2.6(1)
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Preface
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Overview of Cisco Media Gateway Controller Node Manager
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Configuring Network Devices for Management
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Getting Started with Cisco MGC Node Manager
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Setting Up CiscoMGC Node Manager Security
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Deploying Your Network in Cisco MGC Node Manager
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Managing Faults with Cisco MGC Node Manager
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Managing the Performance of Cisco MGC Node Manager Devices
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Other Network Management Tasks
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CiscoMGC Node Manager System Administration
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Alarm Message Reference
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Performance Measurements Reference
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Troubleshooting Cisco MGC Node Manager
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Table Of Contents
Cisco MGC Node Manager Installation Guide
Cisco MGC Node Manager Release Notes
Provisioning Tool Documentation
Cisco Element Manager Framework Documentation
Billing and Measurements Server Documentation
H.323 Signaling Interface Server
Cisco SS7 Interconnect for Voice Gateways Solution Documentation
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Preface
Document Objectives
This user guide provides the information you need to install, configure, and use the Cisco Media Gateway Controller Node Manager (Cisco MGC Node Manager). It also contains reference information that might be needed by administrators, service technicians, and users.
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The Cisco MGC Node Manager was previously known as Cisco MNM. The Cisco Voice Services Provisioning Tool (VSPT) was previously known as the Cisco MGC Node Manager Provisioning Tool (MNM-PT).
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Audience
This document is designed for:
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Scope
This document describes Cisco MGC Node Manager in the context of the Cisco Element Management Framework (Cisco EMF).
Cisco MGC Node Manager enhances some capabilities of Cisco EMF. Your product ships with Cisco MGC Node Manager and Cisco EMF documentation; you need to be familiar with both in order to be proficient with Cisco MGC Node Manager.
Document Organization
This document contains the following chapters:
Table 1 Document Contents
This chapter provides an overview of Cisco MGC Node Manager and the various tasks you perform.
This chapter shows you how to configure each network device so that it can be managed by Cisco MGC Node Manager.
This chapter describes Cisco MGC Node Manager concepts.
The administrator must set up security for the system and users. Cisco MGC Node Manager provides a number of security features necessary for a typical service provider's environment, such as user login IDs and alphanumeric passwords and per-user privileges and control of administrative functions. This chapter shows you how to set up defaults for users and security for the system.
Cisco MGC Node Manager provides two methods to deploy Cisco Media Gateway Controller (MGC) nodes and child objects: manual and seed file. This chapter shows you how to deploy using either method.
Cisco MGC Node Manager provides fault management of the Cisco MGC, including the Cisco MGC host, Cisco SLT, and LAN switch. This chapter shows you how to view, acknowledge, and clear alarms for an object.
Cisco MGC Node Manager collects performance information from the Cisco MGC node, allowing you to monitor the health and performance of the network. Cisco MGC Node Manager allows you to view performance data associated with a given object and graph that data over time. This chapter shows you how to monitor performance data.
This chapter describes other network tasks, including routine network management tasks, how to view a variety of different information about network devices, and how to do diagnostics.
Descriptions of common system administration tasks and how to troubleshoot common problems.
Reference information for Chapter 6.
Reference information for Chapter 7.
Reference information for Cisco MGC Node Manager messages.
Documentation Suite
Consult the following related documentation for additional information about the Cisco MGC software.
Cisco MGC Node Manager Installation Guide
Installation of the Cisco MGC Node Manager and its Provisioning Tool is covered in separate guides. The Installation Guide for the Cisco MGC Node Manager is available at:
http://www.cisco.com/en/US/products/sw/netmgtsw/ps1912/prod_installation_guides_list.html
Installation instructions for the Voice Services Provisioning Tool are available in the Cisco Voice Services Provisioning Tool User's Guide at:
http://www.cisco.com/en/US/products/sw/netmgtsw/ps1912/products_user_guide_list.html
Cisco MGC Node Manager Release Notes
Release Notes for Cisco Media Gateway Controller Node Manager are available at:
http://www.cisco.com/en/US/products/sw/netmgtsw/ps1912/prod_release_notes_list.html
Provisioning Tool Documentation
The Cisco Voice Services Provisioning Tool (VSPT) provides an integrated provisioning graphical user interface for the Cisco PGW 2200 Softswitch, the Cisco Billing and Measurement Server (BAMS), and the Cisco MGX 8850 and its Voice Interworking Service Module (VISM) Release 3.1, enabling the effective deployment of comprehensive and flexible voice services. VSPT may be installed on the Cisco PGW 2200 platform, on the Cisco MGC Node Manager platform, or stand-alone.
The following documentation is available for VSPT:
Installation and getting started is covered in the separate Cisco Voice Services Provisioning Tool User's Guide at:
http://www.cisco.com/en/US/products/sw/netmgtsw/ps2272/products_user_guide_list.html
Cisco Voice Services Provisioning Tool Release Notes are located at:
http://www.cisco.com/en/US/products/sw/netmgtsw/ps2272/prod_release_notes_list.html
Unlike Cisco MGC Node Manager, where the latest version is backward-compatible with earlier Cisco MGC software versions, each VSPT version is designed to work with a specific version of Cisco MGC software. For a chart of version compatibility, refer to the Installation Guide.
Cisco MGC Documentation
The following documentation available for the Cisco MGC Release 9 is on the CD that ships with your software and at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/index.htm:
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If you are using Cisco MGC Release 7, you can find documentation at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel7/index.htm.
Cisco Element Manager Framework Documentation
Consult the following related documentation for additional information about the Cisco Element Manager Framework (Cisco EMF):
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Billing and Measurements Server Documentation
Consult the following related documentation for additional information about the Billing and Measurements Server (BAMS):
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http://www.cisco.com/en/US/products/sw/voicesw/ps522/products_user_guide_book09186a0080160c4b.html•
http://www.cisco.com/en/US/products/sw/voicesw/ps522/prod_release_note09186a00801ed791.htmlH.323 Signaling Interface Server
Consult the following related documentation for information about the H.323 Signaling Interface (HSI) Server:
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Cisco SS7 Interconnect for Voice Gateways Solution Documentation
Consult the following related documentation for information about the Cisco SS7 Interconnect for Voice Gateways solution:
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Document Conventions
Command descriptions use the following conventions:
Screen examples use the following conventions:
Note
Timesaver
Tip
Caution
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco will continue to support documentation orders using the Ordering tool:
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http://www.cisco.com/en/US/partner/ordering/
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http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
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Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
