Table Of Contents
Cisco IP Solution Center
Getting Started and
Documentation Guide, 4.2
Cisco IP Solution Center (ISC) 4.2 is a follow-on release to Cisco IP Solution Center (ISC) 4.1.
Note This ISC release includes a major update to Cisco MPLS Diagnostics Expert (MDE), 2.0 from MDE 1.0.
All the ISC applications and components are distributed on one product CD:
•MPLS VPN Management, 4.2
•Metro Ethernet and L2VPN Management, 4.2
•Traffic Engineering Management (TEM), 4.2
•Cisco MPLS Diagnostics Expert (MDE), 2.0
•Application Programming Interfaces (APIs), 4.2
•Quality of Service (QoS), 4.2
Details of the functionality added, changed, and dropped are provided in the Release Notes for Cisco IP Solution Center, 4.2
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ISC 4.2 uses the web-based Graphical User Interface (GUI) introduced in ISC 3.0 to improve usability and it uses the four-tiered architecture introduced in ISC 3.0 and designed for modularity, reusability, front-end scalability, and back-end scalability.
Getting Started with ISC
This section explains how to get started using the Cisco IP Solution Center 4.2 product. Please follow the steps in the specified order:
Step 1 The entire documentation set for Cisco IP Solution Center 4.2 can be accessed at:
From here you can navigate to any documentation for ISC 4.2 you will need.
Read this Cisco IP Solution Center Getting Started and Documentation Guide, 4.2, which can also be accessed at http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
Step 2 Read the Release Notes for Cisco IP Solution Center, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
prod_release_note09186a008069c20c.html). This document gives you information about this specific ISC 4.2 release (for example, new and changed information and known problems in ISC 4.2).
Step 3 Locate the CD-ROM for the ISC 4.2 product in the product box, then proceed with your installation. Information about the system recommendations, how to install and log in to ISC, setting up an Oracle database (optional), setting up the Cisco CNS IE2100 appliance (optional), backing up and restoring the ISC repository, and setting up a standby system is available in the
Cisco IP Solution Center Installation Guide, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
Step 4 Upon completing your installation, you start and log in to ISC. Then you must enter the license key(s) for newly purchased components or upgrades, which are specified on the Right to Use document(s) found in your product box. There is a Right to Use document for each component and/or upgrade you have ordered and purchased. Information about entering license information is found in the chapter, Installing and Logging In to ISC, in the Cisco IP Solution Center Installation Guide, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
Step 5 Next you configure ISC to know about the preconfiguration information, such as devices, providers, customers, and so on, ISC is going to manage and their roles. The preconfiguration information needed is explained in the chapter, Getting Started, in the User Guide for your application. How to create the associated elements in ISC is explained in the chapter, Service Inventory—Inventory and Connection Manager, and how to discover devices is explained in the chapter, Service Inventory—Discovery, in the
Cisco IP Solution Center Infrastructure Reference, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
Step 6 Next you configure ISC to set up the users and Role Based Access Control (RBAC) roles. How to set up the users and RBAC roles is explained in the chapter, Administration, in the Cisco IP Solution Center Infrastructure Reference, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
Step 7 Cisco IP Solution Center Infrastructure Reference, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
products_technical_reference_book09186a00806923f6.html) is a reference document that explains the GUI and how to navigate from the Home Page for ISC 4.2. It is recommended you familiarize yourself with this document as it provides generic information about the ISC product. This document also contains the Glossary for the entire ISC documentation set.
Step 8 For information about system error messages you might receive when using ISC, we recommend you access Cisco IP Solution Center System Error Messages, 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
products_system_message_guide_book09186a008069240e.html). This document provides expanded explanations and recommended actions.
Step 9 The next document(s) you reference depends on the application components you have purchased. These documents provide detailed information about the specific application. They are listed alphabetically, as follows:
This user guide provides information for the VPN technologies: the Layer 2 Virtual Private Network (L2VPN) (point-to-point) technology, with access technologies such as ATM, FrameRelay, and Ethernet (Metro Ethernet); and the Virtual Private LAN Services (VPLS) (point-to-multipoint) technology, with access technology Ethernet (Metro Ethernet) on Layer 2, Layer 2 Tunnel Protocol Version 3 (L2TPv3), and MPLS cores.
MPLS-based VPNs are created in Layer 3 and are based on the peer model, which makes them more scalable and easier to build and manage than conventional VPNs. This user guide explains the concepts, tasks, and screen information you need to set up the MPLS VPN network infrastructure in ISC and deploy the MPLS VPN service on the network.
Quality of Service (QoS) is not separately purchasable. This user guide explains how to use ISC for QoS provisioning, which categorizes network traffic, prioritizes it according to its relative importance, and provides priority treatment through congestion management techniques.
This user guide explains how to use ISC Traffic Engineering Management (TEM), which is a tool for managing MPLS Traffic Engineering (TE) primary and backup tunnels for the purpose of offering traffic Service Level Agreement (SLA) guarantees.
•Cisco MPLS Diagnostics Expert 2.0 User Guide on ISC 4.2 (http://www.cisco.com/en/US/products/sw/netmgtsw/ps4748/
This user guide explains how to use the Cisco MPLS Diagnostics Expert (MDE) application. MDE is an automated, workflow-based network management application that troubleshoots and diagnoses problems in Multiprotocol Label Switching (MPLS) VPNs. MDE offers users the capability to reduce the amount of time required to diagnose MPLS-related network outages—in many cases from hours to minutes. It performs diagnostics based on analysis of network failure scenarios, across MPLS access, edge, and core networks. It is equally applicable to both service provider and enterprise "self-deployed" MPLS VPN networks. Network operations center (NOC) support technicians as well as second-line and third-line support can benefit from this product. MDE optionally integrates with the ISC MPLS VPN provisioning component. To diagnose MPLS VPN core problems, Cisco IOS software releases supporting MPLS operations and maintenance (OAM) features including label-switched path (LSP) ping and LSP traceroute are required.
Step 10 If you purchased an API license, you can reference the following documents for more information about the API feature set:
This programmer guide provides information about the ISC API components and processes that allow you to use operations support system (OSS) client programs to connect to the ISC system.
This programmer reference provides a Readme text file and XML examples for the ISC 4.2 APIs.
Note All documentation might be upgraded over time. All upgraded documentation will be available at the same URLs specified in this document.
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
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Reporting Security Problems in Cisco Products
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For nonemergencies — email@example.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
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Product Alerts and Field Notices
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Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
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•"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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