Table Of Contents
Cisco IP Solution Center Release Notes, 4.0
New and Changed Information for ISC 4.0
Layer 2 Tunnel Protocol Version 3 (L2TPv3)
Repository Migration and Upgrading to ISC 4.0
Security Management Application
Traffic Engineering Management (TEM)
Inventory Manager Device Configuration
MPLS VPN and Metro Ethernet Service Deployment
Number of Concurrent GUI and Northbound API Users
Role Based Access Control (RBAC)
Documentation Road Map for Cisco IP Solution Center, 4.0
Known Problems in Cisco IP Solution Center, 4.0
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco IP Solution Center Release Notes, 4.0
June 28, 2007
All documentation, including this Cisco IP Solution Center Release Notes, 4.0 document and any or all of the parts of the Release 4.0 documentation set, might be upgraded. Therefore, we recommend you visit the ISC 4.0 documentation set at: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0
Cisco IP Solution Center is referred to as ISC.
The information in this Cisco IP Solution Center Release Notes, 4.0 document gives you an overview of this release and helps you understand it at a high level. Please read this document prior to reading any other manual for ISC.
Contents
The information in this release note is organized into the following sections:
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New and Changed Information for ISC 4.0
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Introduction
Cisco IP Solution Center (ISC), 4.0 is a follow-on release to Cisco IP Solution Center (ISC), 3.2 with some functionality added, some changed, and some dropped (see the "New and Changed Information for ISC 4.0" section).
This product uses the web-based GUI introduced in ISC 3.0 to improve usability and it uses the four-tiered architecture introduced in ISC 3.0 and designed for modularity, reusability, front-end scalability, and back-end scalability. All the ISC applications: L2VPN Management (including Layer 2 Tunnel Protocol Version 3 (L2TPv3) and Virtual Private LAN Services (VPLS)), MPLS VPN Management, and Traffic Engineering Management (TEM), and Quality of Service (QoS) are distributed on the same product CD.
System Recommendations
The system recommendations and requirements are listed in Chapter 1, "System Recommendations" of Cisco IP Solution Center Installation Guide, 4.0. The recommendation is to thoroughly review this list before even planning your installation, to be sure you have all the hardware and software you must successfully install.
New and Changed Information for ISC 4.0
The following are topics for this ISC Release 4.0 (listed alphabetically):
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Deployment Flow
The Deployment Flow functionality is no longer available in ISC.
Documentation
The new Traffic Engineering Management service is explained in Cisco IP Solution Center Traffic Engineering Management User Guide, 4.0; the new L2TPv3 functionality is explained in Cisco IP Solution Center L2VPN User Guide, 4.0; descriptions of more system error messages are in Cisco IP Solution Center System Error Messages, 4.0; and each of the new features and changes of behavior based on DDTS fixes is explained in the appropriate manual.
High Availability
Sun™ Cluster High Availability support is no longer available. ISC does support database failover by using Sybase or Oracle Standby functionality, as explained in Appendix C, "Backup and Restore of ISC Repository and Standby System," in Cisco IP Solution Center Installation Guide, 4.0.
Layer 2 Tunnel Protocol Version 3 (L2TPv3)
IP-based Layer 2 Tunnel Protocol Version 3 (L2TPv3) provides layer 2 point-to-point connectivity over a pure IP (non-MPLS) infrastructure. L2TPv3 allows a Service Provider to replace a legacy switch-based core with an IP router-based core without any impact to a customer's existing layer 2 connectivity.
L2TPv3 uses a directed Control Channel session between edge routers for creating and maintaining connections. Forwarding occurs through the use of IP packet forwarding between two edge devices. An IP header and the L2TPv3 header are used to forward packets between routers. The external header is an IP header that routes tunneled packets over the IP backbone to the egress Provider Edge (PE) device. The L2TPv3 header determines the egress interface and binds the Layer 2 egress interface to the tunnel.
Oracle Support
ISC 4.0 support for an Oracle database has been tested with Oracle 9.2.0.5 with the security patch for Oracle Alert #68 (3811906). If you would like to use another version of Oracle, see Oracle's compatibility information.
Repository Migration and Upgrading to ISC 4.0
ISC provides scripts to migrate your 1.x or 2.x VPNSC repository to ISC 4.0 and to upgrade your ISC 3.1 or 3.2 repository to ISC 4.0.
If you want to upgrade from ISC 3.0 to ISC 4.0, you must contact ISC Marketing, e-mail: isc-mktg@cisco.com.
Security Management Application
Support for Security Management features (IPsec Site-to-Site, IPsec Remote Access, Firewall, and Network Address Translation (NAT)) continues in the ISC 3.2 release train but is no longer available in the ISC 4.0 release train.
Cisco is committed and will continue to support ISC Security Management features through ISC 3.2 point fixes and maintenance releases.
Traffic Engineering Management (TEM)
IP Solution Center Traffic Engineering Management (ISC TEM) is a tool for managing Multiprotocol Label Switching Traffic Engineering (MPLS TE) primary tunnels and backup tunnels to offer traffic Service Level Agreement (SLA) guarantees.
TEM provides bandwidth protection management, network discovery, and support for configuring MPLS TE. It includes a number of powerful planning tools, including a sophisticated primary path calculation tool and backup tunnel calculation for element protection.
Limitations and Restrictions
This section sets the expectations correctly for how to use the following features:
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Inventory Manager Device Configuration
When adding a large number of device configurations through Inventory Manager, for example more than 100 at a time, the GUI might freeze. The recommendation is to add devices through Inventory Manager a maximum of 50 at a time.
MPLS VPN Service Discovery
The following Auto Discovery features are currently supported only in the ISC 3.2 release train:
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See Cisco IP Solution Center Release Notes, 3.2.2 for more details before you install ISC 4.0.
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MPLS VPN and Metro Ethernet Service Deployment
ISC 3.x customers with MPLS VPN services already deployed in ISC can take advantage of the ISC 4.0 quality improvements and updated support of IOS releases. See Chapter 1, "System Recommendations," in Cisco IP Solution Center Installation Guide, 4.0.
Customers who are planning to deploy both MPLS VPN and Metro Ethernet services using ISC, should first read Cisco IP Solution Center Release Notes, 3.2.2.
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Number of Concurrent GUI and Northbound API Users
Current testing of ISC 4.0 indicates that one standalone ISC system can support a maximum of 15 concurrent users performing several operations at the same time.
Role Based Access Control (RBAC)
When launching GUI applications such as Inventory Manager and using a defined role other than admin, you might experience slow GUI response.
Viewing Service Requests
When you navigate Service Inventory > Inventory and Connection Manager > Service Requests, if the number of service requests stored in the repository exceeds 1000, then for the Rows per page drop-down, do not choose All.
Important Notes
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Documentation Road Map for Cisco IP Solution Center, 4.0
This section describes documentation resources to help you find information about Cisco IP Solution Center (ISC), 4.0.
The entire documentation set for Cisco IP Solution Center, 4.0 can be accessed at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0
The following documents comprise the ISC 4.0 documentation set.
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General documentation (in suggested reading order):
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Known Problems in Cisco IP Solution Center, 4.0
To find known problems in Cisco IP Solution Center, use the following URL:
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
You must log into CCO.
You can search for specific bugs or search for a range by product name. This tool enables you to query for keywords, severity, range, or version.
The results display bug ID and title, found-in version, fixed-in version, and status. The bug ID is a hyperlink to detailed information for the bug ID's product, component, severity, first found-in, and release notes.
The results could be displayed in a feature matrix or spreadsheet.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://cisco.com/univercd/cc/td/doc/pcat/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
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