Cisco IP Solution Center L2VPN User Guide, 3.1 - About This Guide [Cisco IP Solution Center]

Table Of Contents

About This Guide

Audience

Purpose

Organization

Related Information

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

About This Guide

This preface defines the following:

•Audience

•Purpose

•Organization

•Related Information

•Obtaining Documentation

•Documentation Feedback

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Audience

This guide is designed for service provider network managers and operators who are responsible for provisioning L2VPN or VPLS for their customers. Network managers and operators should be familiar with the following topics:

•Basic concepts and terminology used in internetworking.

•Layer 2 Virtual Private Network (L2VPN), Virtual Private LAN Service (VPLS), VPN, Multiprotocol Label Switching (MPLS), and terms and technology.

•Network topologies and protocols.

Purpose

The Cisco IP Solution Center, 3.1: L2VPN Management User Guide, 3.1 contains information about creating an L2VPN or VPLS policy and about creating and deploying an L2VPN or VPLS service using an L2VPN or VPLS policy in the Cisco IP Solution Center (ISC). For additional information on related documentation, see "Related Information" later in this preface.

Organization

This guide is organized as follows:

•"ISC L2VPN and VPLS Concepts," provides an overview of the major concepts that structure the ISC L2VPN or VPLS service.

•"Setting up the ISC Service" provides information on setting up the ISC service.

•"Creating an L2VPN Policy" provides information on creating an L2VPN policy.

•"Managing an L2VPN Service Request" provides information on creating an L2VPN service request, deploying L2VPN services, monitoring an L2VPN service, and viewing configlets.

•"Creating a VPLS Policy" provides information on creating a VPLS policy.

•"Managing a VPLS Service Request" provides information on creating a VPLS service request, deploying VPLS services, monitoring an VPLS service, and viewing configlets.

•"Managing and Auditing Service Requests" describes how to generate and view a configuration audit, how to manage L2VPN or VPLS service requests, and how to access task logs.

•Index

Related Information

The following documents are companion documents to this document and comprise the Cisco ISC documentation set.

•Documentation Guide for Cisco IP Solution Center, 3.1 (Part Number: 78-16061-02)

•Release Notes for Cisco IP Solution Center, 3.1 (Part Number: OL-4909-02)

•Cisco IP Solution Center Installation Guide, 3.1 (Part Number: OL-4910-02)

•Cisco IP Solution Center Infrastructure Reference, 3.1 (Part Number: OL-4911-02)

•Cisco IP Solution Center System Error Messages, 3.1 (Part Number: OL-4912-02

•Cisco IP Solution Center, 3.1: MPLS VPN Management User Guide, 3.1 (Part Number: OL-4914-02)

•Cisco IP Solution Center, 3.1: Network-Based IPsec VPN Management User Guide, 3.1 (Part Number: OL-4915-02)

•Cisco IP Solution Center, 3.1: Quality of Service Management User Guide, 3.1 (Part Number: OL-4916-02)

•Cisco IP Solution Center, 3.1: Security Management User Guide, 3.1 (Part Number: OL-4917-02)

•Cisco IP Solution Center, 3.1: API Programmer Guide, 3.1 (Part Number: OL-4919-02)

•Cisco IP Solution Center, 3.1: API Programmer Reference, 3.1

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced user will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html

	Cisco IP Solution Center L2VPN User Guide, 3.1
	About This Guide
Cisco IP Solution Center L2VPN User Guide, 3.1 Index About This Guide ISC L2VPN and VPLS Concepts Setting up the ISC Service Creating an L2VPN Policy Managing an L2VPN Service Request Creating a VPLS Policy Managing a VPLS Service Request Managing and Auditing Service Requests	Download this chapter About This Guide Download the complete book Cisco IP Solution Center, 3.1: L2VPN Management User Guide, 3.1 - Entire Book in PDF (PDF - 3 MB) Table Of Contents About This Guide Audience Purpose Organization Related Information Obtaining Documentation Cisco.com Ordering Documentation Documentation Feedback Obtaining Technical Assistance Cisco TAC Website Opening a TAC Case TAC Case Priority Definitions Obtaining Additional Publications and Information About This Guide This preface defines the following: •Audience •Purpose •Organization •Related Information •Obtaining Documentation •Documentation Feedback •Obtaining Technical Assistance •Obtaining Additional Publications and Information Audience This guide is designed for service provider network managers and operators who are responsible for provisioning L2VPN or VPLS for their customers. Network managers and operators should be familiar with the following topics: •Basic concepts and terminology used in internetworking. •Layer 2 Virtual Private Network (L2VPN), Virtual Private LAN Service (VPLS), VPN, Multiprotocol Label Switching (MPLS), and terms and technology. •Network topologies and protocols. Purpose The Cisco IP Solution Center, 3.1: L2VPN Management User Guide, 3.1 contains information about creating an L2VPN or VPLS policy and about creating and deploying an L2VPN or VPLS service using an L2VPN or VPLS policy in the Cisco IP Solution Center (ISC). For additional information on related documentation, see "Related Information" later in this preface. Organization This guide is organized as follows: •"ISC L2VPN and VPLS Concepts," provides an overview of the major concepts that structure the ISC L2VPN or VPLS service. •"Setting up the ISC Service" provides information on setting up the ISC service. •"Creating an L2VPN Policy" provides information on creating an L2VPN policy. •"Managing an L2VPN Service Request" provides information on creating an L2VPN service request, deploying L2VPN services, monitoring an L2VPN service, and viewing configlets. •"Creating a VPLS Policy" provides information on creating a VPLS policy. •"Managing a VPLS Service Request" provides information on creating a VPLS service request, deploying VPLS services, monitoring an VPLS service, and viewing configlets. •"Managing and Auditing Service Requests" describes how to generate and view a configuration audit, how to manage L2VPN or VPLS service requests, and how to access task logs. •Index Related Information The following documents are companion documents to this document and comprise the Cisco ISC documentation set. •Documentation Guide for Cisco IP Solution Center, 3.1 (Part Number: 78-16061-02) •Release Notes for Cisco IP Solution Center, 3.1 (Part Number: OL-4909-02) •Cisco IP Solution Center Installation Guide, 3.1 (Part Number: OL-4910-02) •Cisco IP Solution Center Infrastructure Reference, 3.1 (Part Number: OL-4911-02) •Cisco IP Solution Center System Error Messages, 3.1 (Part Number: OL-4912-02 •Cisco IP Solution Center, 3.1: MPLS VPN Management User Guide, 3.1 (Part Number: OL-4914-02) •Cisco IP Solution Center, 3.1: Network-Based IPsec VPN Management User Guide, 3.1 (Part Number: OL-4915-02) •Cisco IP Solution Center, 3.1: Quality of Service Management User Guide, 3.1 (Part Number: OL-4916-02) •Cisco IP Solution Center, 3.1: Security Management User Guide, 3.1 (Part Number: OL-4917-02) •Cisco IP Solution Center, 3.1: API Programmer Guide, 3.1 (Part Number: OL-4919-02) •Cisco IP Solution Center, 3.1: API Programmer Reference, 3.1 Obtaining Documentation Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in these ways: •Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace: http://www.cisco.com/en/US/partner/ordering/index.shtml •Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387). Documentation Feedback You can submit e-mail comments about technical documentation to bug-doc@cisco.com. You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Obtaining Technical Assistance For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller. Cisco TAC Website The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL: http://tools.cisco.com/RPF/register/register.do Opening a TAC Case Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly. To open a case by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete listing of Cisco TAC contacts, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml TAC Case Priority Definitions To ensure that all cases are reported in a standard format, Cisco has established case priority definitions. Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. •The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html •Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced user will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL: http://www.ciscopress.com •Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet •iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL: http://www.cisco.com/go/iqmagazine •Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html •Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/index.html
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