Table Of Contents
Quick Start Guide
Quick Start Guide for CiscoWorks Voice Manager 3.0
1 SUPPLEMENTAL LICENSE AGREEMENT
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCOWORKS VOICE MANAGER
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.
1. ADDITIONAL LICENSE RESTRICTIONS.
•Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use following Software components:
–CiscoWorks Common Services with CiscoView: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server. If some components of this bundle are installed on separate servers, a copy of CiscoWorks Common Services can be installed with each component in Customer's network management environment.
–CiscoWorks Voice Manager (CWVM): May be installed on one (1) server in Customer's network management environment.
•Reproduction and Distribution. Customer may not reproduce nor distribute software.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Please refer to the Cisco Systems, Inc. Software License Agreement.
2 CiscoWorks Voice Manager 3.0 Overview
Note In previous releases of CiscoWorks Voice Manager, we used CVM as the abbreviation for the product name. Beginning with Release 3.0, we will use the abbreviation CWVM. In this and all subsequent documentation, we will refer to all releases as CWVM, even though the previous documentation still shows the abbreviation CVM.
CiscoWorks Voice Manager (CWVM) 3.0 is a client-server, web-based voice management tool used by network administrators to:
•Configure and manage voice ports.
•Create and modify dial plans on voice-enabled Cisco routers.
•Provide call history data collection and monitoring features.
In this document you will find:
•Hardware and software requirements for optimal performance.
•Installation paths and pointers to additional documentation that provides detailed procedures for installing the product.
•Information about ordering documentation and contacting Cisco Systems for additional assistance.
This package contains the following components:
•Quick Start Guide for CiscoWorks Voice Manager 3.0
•CiscoWorks Common Services 3.0 CDs - Solaris and Windows
•Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Solaris
•Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows
•CWVM 3.0 CDs - Solaris and Windows
•Release Notes for CiscoWorks Voice Manager 3.0
•Cisco Product Documentation CD
•CiscoWorks and Cisco Secure Product Tutorials CD
3 Server and Client System Requirements
Because Common Services 3.0 is a prerequisite for installing and running CWVM 3.0, the server and client requirements for both are identical. These requirements are listed in the following tables:
•Table 1 describes the server requirements for Windows 2000 and Windows 2000 Advanced Server systems.
•Table 2 describes the server requirements for Solaris systems.
•Table 3 describes the client requirements for Windows 2000 and Windows XP systems.
•Table 4 describes the client requirements for Solaris systems.
Table 4 Client Requirements for Solaris Systems
Component Minimum Requirement
•SPARC Ultra 10 running Solaris 2.8, or 2.9.
•Color monitor with video card set to 256 colors.
Netscape Navigator 7.01 .
Available memory (RAM)
1 Netscape Navigator downloaded from the Sun Microsystems site only.
4 Installation Paths
Review the information in Table 5 to determine what software is required for CWVM 3.0 to successfully operate. Keep in mind that:
•The CWVM installation process will fail unless you first install Common Services 3.0.
•Installation of Common Services 3.0 Service Pack 1 is optional. For more information about this service pack, refer to the Release Notes for CiscoWorks Common Services 3.0.
•You cannot upgrade from CWVM 2.1 or earlier. CWVM 3.0 supports an upgrade from CWVM 2.2 or CWVM 2.3 only.
•The client and server requirements for CWVM 3.0 are different from those for CWVM 2.3. Make sure that you meet the requirements listed in the previous section before installation.
5 Installing CiscoWorks Voice Manager 3.0
Detailed installation instructions for Common Services 3.0 and CWVM 3.0 are provided in the following documents:
•Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris
•Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows
•Installation Guide for CiscoWorks Voice Manager
You can access these documents:
•In PDF in the Documentation directory on the product CDs.
•In HTML and PDF on Cisco.com at these URLs:
–Common Services 3.0 installation guides:
–CWVM 3.0 installation guide:
6 Where to Go Next
After you install CWVM 3.0, you are ready to implement voice port and dial plan management on your network. For more information, refer to the User Guide for CiscoWorks Voice Manager.
You can access this document:
•In PDF in the Documentation directory on the product CD.
•In HTML and PDF on Cisco.com at this URL:
•From the CWVM 3.0 online help.
7 Related Documentation
For information about installing, troubleshooting, and using the product, see the sources of information listed in Table 6.
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.
Table 6 Related Documentation
See this document In the product package? On the product CD?1 On Cisco.com? In the online help?
The known product bugs (DDTSs)
Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Solaris
Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows
Release Notes for CiscoWorks Voice Manager 3.0
Performing a typical or custom installation
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows
Installation Guide for CiscoWorks Voice Manager
Features, tasks, and troubleshooting
User Guide for CiscoWorks Common Services
User Guide for CiscoWorks Voice Manager
Supported Devices for CiscoWorks Voice Manager 3.02
1 Provided as PDF in Documentation folder.
2 Available on Cisco.com at this URL:
8 Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
Cisco will continue to support documentation orders using the Ordering tool:
•Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:
•Instructions for ordering documentation using the Ordering tool are at this URL:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
9 Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to firstname.lastname@example.org.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
10 Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — email@example.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•Nonemergencies — firstname.lastname@example.org
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
11 Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
12 Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
or view the digital edition at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL: