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Table Of Contents
Quick Start Guide for CiscoWorks Voice Manager 3.0
SUPPLEMENTAL LICENSE AGREEMENT
CiscoWorks Voice Manager 3.0 Overview
Server and Client System Requirements
Installing CiscoWorks Voice Manager 3.0
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Quick Start Guide
Quick Start Guide for CiscoWorks Voice Manager 3.0
1 SUPPLEMENTAL LICENSE AGREEMENT
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCOWORKS VOICE MANAGER
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.
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ADDITIONAL LICENSE RESTRICTIONS.
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Please refer to the Cisco Systems, Inc. Software License Agreement.
2 CiscoWorks Voice Manager 3.0 Overview
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CiscoWorks Voice Manager (CWVM) 3.0 is a client-server, web-based voice management tool used by network administrators to:
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In this document you will find:
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Package Contents
This package contains the following components:
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3 Server and Client System Requirements
Because Common Services 3.0 is a prerequisite for installing and running CWVM 3.0, the server and client requirements for both are identical. These requirements are listed in the following tables:
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Table 4 Client Requirements for Solaris Systems
Hardware/software
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Browser
Netscape Navigator 7.01 .
Available memory (RAM)
256 MB.
1 Netscape Navigator downloaded from the Sun Microsystems site only.
4 Installation Paths
Review the information in Table 5 to determine what software is required for CWVM 3.0 to successfully operate. Keep in mind that:
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5 Installing CiscoWorks Voice Manager 3.0
Detailed installation instructions for Common Services 3.0 and CWVM 3.0 are provided in the following documents:
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You can access these documents:
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_d/comser30
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cwvm3x/cwvm3
/index.htm6 Where to Go Next
After you install CWVM 3.0, you are ready to implement voice port and dial plan management on your network. For more information, refer to the User Guide for CiscoWorks Voice Manager.
You can access this document:
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cwvm3x/cwvm3/index.htm•
7 Related Documentation
For information about installing, troubleshooting, and using the product, see the sources of information listed in Table 6.
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Table 6 Related Documentation
more about...The known product bugs (DDTSs)
Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Solaris
Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Windows
Release Notes for CiscoWorks Voice Manager 3.0
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Performing a typical or custom installation
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows
Installation Guide for CiscoWorks Voice Manager
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Features, tasks, and troubleshooting
User Guide for CiscoWorks Common Services
User Guide for CiscoWorks Voice Manager
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Yes
Device support
Supported Devices for CiscoWorks Voice Manager 3.02
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No
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1 Provided as PDF in Documentation folder.
2 Available on Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cwvm3x/cwvm3/index.htm
8 Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco will continue to support documentation orders using the Ordering tool:
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http://www.cisco.com/en/US/partner/ordering/
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http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
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9 Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
10 Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm
The link on this page has the current PGP key ID in use.
11 Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
12 Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
