Table Of Contents
Obtaining Technical Assistance
Preface
The Voice Health Monitor (VHM) application monitors the health and availability of Voice over Internet Protocol (VoIP) devices within your VoIP networking environment. This guide describes the tasks and commands for using VHM.
Audience
This guide is intended for system administrators, network managers, and other VHM users. To ensure that users can perform only the necessary and appropriate tasks, VHM employs standard CiscoWorks2000 security roles:
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Users assigned to Network Admin roles can perform administration and configuration tasks.
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Check with your administrator to confirm your security role before trying to configure VHM.
Organization
The following table describes the organization and chapters of this guide.
Voice Health Monitor Overview
Provides an overview of VHM. Describes integration and dependencies with DFM and CiscoWorks2000.
Monitoring Voice Network Health
Describes the Real-Time Dashboard and Monitoring Console.
Voice Faults and Exceptions
Provides an overview of faults and exceptions that VHM generates.
Voice Network Troubleshooting
Provides typical scenario-based voice troubleshooting procedures.
Basic VHM Configuration
Describes configuration tasks.
Synthetic Transaction Configuration
Provides an overview of synthetic transactions, including configuration.
VHM System Administration
Provides reference material for VHM system administrators, and procedures for VHM system administration tasks.
Appendix A
MIBs Polled and SNMP Traps Processed
Lists the MIBs polled and the SNMP traps processed by VHM.
Conventions
This document uses the following conventions.
Note
Caution
Related Documentation
Note
The following additional documentation is available:
Paper Documentation
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Online Documentation
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You can access the help in two ways:
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This can be viewed at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/vhm/vhm1_1/index.htm
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
Cisco documentation is available in these ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquires are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
