Table Of Contents
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Preface
The Voice Health Monitor (VHM) application monitors the health and availability of Voice over Internet Protocol (VoIP) devices within your VoIP networking environment. This guide describes the tasks and commands for using VHM.
Audience
This guide is intended for system administrators, network managers, and other VHM users. To ensure that users can perform only the necessary and appropriate tasks, VHM employs standard CiscoWorks2000 security roles:
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Users assigned to Network Admin roles can perform administration and configuration tasks.
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Check with your administrator to confirm your security role before trying to configure VHM.
Organization
The following table describes the organization and chapters of this guide.
Voice Health Monitor Overview
Provides an overview of VHM. Describes integration and dependencies with DFM and CiscoWorks2000.
Monitoring Voice Network Health
Describes the Real-Time Dashboard and Monitoring Console.
Voice Faults and Exceptions
Provides an overview of faults and exceptions that VHM generates.
Voice Network Troubleshooting
Provides typical scenario-based voice troubleshooting procedures.
Basic VHM Configuration
Describes configuration tasks.
Synthetic Transaction Configuration
Provides an overview of synthetic transactions, including configuration.
VHM System Administration
Provides reference material for VHM system administrators, and procedures for VHM system administration tasks.
Appendix A
MIBs Polled and SNMP Traps Processed
Lists the MIBs polled and the SNMP traps processed by VHM.
Conventions
This document uses the following conventions.
Related Documentation
The following additional documentation is available:
Paper Documentation
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Online Documentation
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You can access the help in two ways:
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Note
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This can be viewed at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
vhm/vhm1_0/index.htmObtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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