Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W -

Index

A

accessing

CiscoWorks SNMS 1

desktop 8

WhatsUp Gold server 9

WhatsUp Gold 1

additional software required

IDU (Incremental Device Update) 6

admin password

default, changing 9

rules for 1

Advanced Server, and installation 6

applications, preparing for use

CiscoWorks Server

configuring 10

Configuration Management 29

device configurations, modifying 30

device credentials, entering 29

device security, modifying 33

NetConfig, setting up 34

device credentials, setting 12

Inventory, setting up 13

data, adding or importing 14

device attributes, changing 22

device view, creating 21

logging out 39

Software Management 26

device passwords, adding to Inventory 27

downloaded files, space required for 26

preferences, setting 28

rcp, setting up 27

TFTP, setting up 27

Syslog Analysis, setting up 22

country codes, specifying 23

devices, configuring for 23

settings, verifying 25

Syslog Analyzer, verifying 25

Applications and the Device Credentials (table) 13

attributes (see device credentials) 35

audience for this document xi

B

browser

configuring after installation 25

requirements (see under prerequisites for installation) 5

troubleshooting setup of 12

C

casuser

description 11

password

changing 11

in troubleshooting installation 9

cautions

regarding

_JAVA_OPTIONS variable, nonstandard Java options in 4

not restarting system after installation 12

not restarting system after uninstallation 24

uninstallation 23

significance of xii

checking processes after installation 1

CiscoWorks Server

configuring 10

client

requirements (see under prerequisites for installation) 4

systems, configuring after installation 24

browser 25

display fonts 24

Common Services Database password rules 3

Configuration Management, setting up 29

device configurations, modifying 30

ensuring devices are rcp-enabled 30

Syslog Analysis, configuring devices for 33

device credentials, entering 29

device security, modifying 33

NetConfig, setting up 34

device configurations, verifying 34

device credentials, verifying 35

device prompts, verifying 36

device security, modifying 36

configuring

CiscoWorks Server 10

devices for Syslog Analysis 23

Catalyst devices 24

Cisco IOS devices 23

configuring CiscoWorks SNMS 7

desktop, accessing 8

user security, setting up 9

WhatsUp Gold server, accessing 9

configuring WhatsUp Gold 1

console, accessing 2

map polling properties, setting 3

network devices, discovering and mapping 2

notifications, setting up 4

web server, setting up 6

country codes, specifying 23

creating device views 21

credentials (see device credentials) 12

custom installations 12

D

default admin password, changing 9

device

configurations

modifying in Configuration Management 30

verifying, for NetConfig 34

configuring for Syslog Analysis 23

Catalyst devices 24

Cisco IOS devices 23

credentials

changing 22

entering in Configuration Management 29

setting 12

verifying for NetConfig 35

credentials (passwords), adding 27

prompts, verifying for NetConfig 36

security, modifying for NetConfig 36

security, modifying in Configuration Management 33

serial numbers, changing 22

views, creating 21

devices 2

discovering and mapping network devices 2

display fonts, configuring after installation 24

documentation xii

additional online xv

audience for this xi

related to this product xiv

typographical conventions in xi

drive space requirements (see under prerequisites for installation) 3

E

Essentials

password rules for 4

F

FAT file systems, and installation 5

file transfer servers, setting up 27

fonts, configuring after installation 24

G

guest password rules 2

H

hardware requirements (see under prerequisites for installation) 3

help

(see also troubleshooting the installation) 1

online documentation xv

things to do before calling 3

I

IDU (Incremental Device Update)

required for installation 6

installation 1

(see also post-installation steps) 24

Advanced Server, and 6

FAT file systems, and 5

IDU (Incremental Device Update), and 6

messages that appear during, interpreting (see under troubleshooting) 3

new 9

custom 12

typical 10

notes 5

overview 1

preparation for 5

Microsoft software, required 6

TCP and UDP ports used, considerations 8

prerequisites (see prerequisites for installation) 1

reinstalling 18

tasks, sequential overview (table) 2

uninstalling 23

caution regarding 23

running Uninstall 23

verifying 19

Windows XP, and 5

Inventory, setting up 13

data, adding or importing 14

adding device information manually 15

importing devices 17

device credentials (passwords), adding 27

file transfer servers, setting up 27

SMTP server, setting up 28

J

JVM (Java Virtual Machine)

version, checking 7

L

logging and tracking messages generated by devices, setting up 22

country codes, specifying 23

logging in

as system administrator

logging out 39

M

map polling properties, setting 3

memory requirements (see under prerequisites for installation) 5

messages

generated by devices, logging and tracking, setting up 22

country codes, specifying 23

messages during installation, interpreting (see under troubleshooting) 3

Microsoft software required for installation 6

Internet Explorer 7

JVM 7

Windows 2000 6

N

NetConfig, setting up 34

device configurations, verifying 34

device credentials, verifying 35

device prompts, verifying 36

device security, modifying 36

network devices, discovering and mapping 2

notifications from WhatsUp Gold, setting up 4

O

overview of CiscoWorks SNMS 1

P

passwords

casuser, changing 11

default admin, changing 9

rules on 1

admin password 1

Common Services Database password 3

Essentials password 4

guest password 2

ports used, TCP and UDP 8

combination 9

incoming 8

outgoing 8

post-installation steps 24

configuring client systems 24

browser, configuring 25

display fonts, setting 24

prerequisites for installation

client

browsers 5

JVM (Java Virtual Machine) 5

memory (RAM) 5

system hardware 4

system software 4

IDU (Incremental Device Update) 6

server

available drive space 3

memory (RAM) 3

system hardware 3

system software 3

processes

checking after installation 1

status of, viewing 2

stopping and starting 2

R

RAM requirements (see prerequisites for installation) 5

rcp, setting up for Software Management 27

reinstalling CiscoWorks SNMS (see under installation) 18

removing CiscoWorks SNMS (see under installation) 23

Required Configuration Management Commands (table) 33

Required NetConfig Commands (table) 36

S

security, setting up 9

server requirements (see prerequisites for installation) 3

setting device credentials 12

setting up CiscoWorks SNMS 7

desktop, accessing 8

user security, setting up 9

WhatsUp Gold server, accessing 9

setting up WhatsUp Gold 1

console, accessing 2

devices, discovering and mapping 2

map polling properties, setting 3

notifications, setting up 4

web server, setting up 6

SMTP server, setting up 28

Software Management, setting up 26

downloaded files, space required for 26

preferences, setting 28

rcp, setting up 27

TFTP, setting up 27

software requirements (see prerequisites for installation) 3

stopping and starting processes 2

Syslog Analysis, setting up 22

country codes, specifying 23

devices, configuring 23

Catalyst devices 24

Cisco IOS devices 23

settings, verifying 25

Syslog Analyzer, verifying 25

System Configuration Dialog Box Information (table) 11

T

TAC (Technical Assistance Center)

things to do before calling 3

TCP and UDP ports used 8

combination 9

incoming 8

outgoing 8

technical support

(see also troubleshooting) 1

TFTP, setting up for Software Management 27

troubleshooting the installation 1

browser setup 12

checking processes after installation 1

installation messages, interpreting 3

cannot create default directory 8

cannot run dependency handler 4

cannot stop a service 4

casuser, creating or modifying 9

CreateService for service marked for deletion 12

decompression failure 3

directory not empty 6

DNS check failure 10

file permissions 9

files in use 10

file system on drive 7

folder limitations 8

function failure 5

general file transmission error 4

infoFile, unable to write or create 4

installation image access 7

isql script launch failure 6

java.exe errors 11

local Administrators group, cannot determine 8

local Everyone group, cannot determine 8

log file, unable to create or open 9

memory cannot be read 11

not logged in as administrator 3

ODBC Driver Manager required 10

OpenFile failure 5

ProtectFile failure 5

remote directory 6

root directory 6

running from a local CD or hard drive 6

services must be stopped 11

task already running 9

temporary workspace required 6

UninstallSheild not in use 7

Use DLL failure 5

process status, viewing and changing 2

typical installations 10

typographical conventions in this document xi

U

UDP and TCP ports used 8

combination 9

incoming 8

outgoing 8

uninstalling (see installation) 23

upgrading CiscoWorks SNMS

from earlier versions

backing up your data 18

user security, setting up 9

using CiscoWorks SNMS Taskbar Icon 20

V

verifying

settings in Syslog configuration file 25

Syslog Analyzer functionality 25

verifying installation 19

viewing process status 2

W

WhatsUp Gold

accessing 1

configuring 1

console, accessing 2

notifications, settings up 4

web server, setting up 6

server, accessing 9

Windows service, running as a 7

Windows XP, and installation 5