Installation and Setup Guide for CiscoWorks Small Network Management Solution 1.5 and 1.5.1 - Installing CiscoWorks SNMS [CiscoWorks Small Network Management Solution]

Table Of Contents

Installing CiscoWorks SNMS

Installation Overview

CiscoWorks SNMS 1.5 and 1.5.1 CD-ROM Contents

Order of Installation

Preparing to Install CiscoWorks SNMS

Installation Notes

Installing the Required Microsoft Software

TCP and UDP Ports Used

Incoming Ports

Outgoing Ports

Incoming and Outgoing Ports

Performing a New Installation

New Installation—Typical

New Installation—Custom

Backing Up and Restoring Data

Backing Up CiscoWorks Common Services and Essentials Data

Restoring CiscoWorks Common Services and Essentials Data

Backing Up WhatsUp Gold Data

Reinstalling or Upgrading from the Evaluation Version

Verifying Installed Services

Using CiscoWorks SNMS Taskbar Icon (CWSNMS Daemon Manager)

Post Installation Checklist

Uninstalling CiscoWorks SNMS

Configuring Client Systems

Set Display Fonts

Configuring the Web Browser

Installing the CiscoWorks SNMS Browser Patch

Installing CiscoWorks SNMS

This chapter consists of:

•Installation Overview

•CiscoWorks SNMS 1.5 and 1.5.1 CD-ROM Contents

•Order of Installation

•Preparing to Install CiscoWorks SNMS

•Performing a New Installation

•Verifying Installed Services

•Uninstalling CiscoWorks SNMS

•Backing Up and Restoring Data

•Reinstalling or Upgrading from the Evaluation Version

Installation Overview

This section provides overview of CiscoWorks SNMS installation task.
Table 2-1 contains references to more detailed information about each task.

CiscoWorks Small Network Management Solution 1.5 and 1.5.1 do not support an upgrade from a previous version.

If you have a previous version of CiscoWorks SNMS:

1. You can use the Export to File option in CiscoWorks SNMS 1.0 (Resource Manager Essentials > Administration > Inventory > Export to File) to export the managed devices information.

2. Uninstall CiscoWorks SNMS 1.0.

3. Install CiscoWorks SNMS 1.5 or CiscoWorks 1.5.1.

4. Import the device information using the Import from File option in CiscoWorks SNMS 1.5 or 1.5.1 (Admin > Essentials > Inventory > Import from File).

Table 2-1 Installing CiscoWorks SNMS Task Overview

Task

Steps

References

Prepare to install CiscoWorks SNMS.

1. Verify that server requirements are met

"Server Requirements" section on page 1-3

2. Verify that Microsoft Software required for installation is installed on the server

"Installing the Required Microsoft Software" section

3. Verify TCP ports that CiscoWorks SNMS uses and check for conflicts with existing applications

"TCP and UDP Ports Used" section

Install server software.

Run the installation program

"Performing a New Installation" section

Verify and troubleshoot installation.

1. Verify that all required services are installed

"Verifying Installed Services" section

2. Analyze installation error messages

"Understanding Installation Messages" section on page A-3

CiscoWorks SNMS 1.5 and 1.5.1 CD-ROM Contents

In addition to CiscoWorks SNMS software, you will also find the following on CiscoWorks SNMS 1.5 and 1.5.1 CD-ROM:

Table 2-2 CiscoWorks SNMS 1.5 and 1.5.1 CD-ROM Contents

Folder Name

Description

RMEIDUv5

Incremental Device Update (IDU) 5.0 for Resource Manager Essentials 3.5—Provides additional device support and bug fixes for Resource Manager Essentials 3.5.

This folder contains:

•Resource Manager Essentials 3.5 IDU 5.0 executable

•Resource Manager Essentials 3.5 IDU 5.0 Readme

CWSNMS15Update1

CiscoWorks SNMS 1.5 Update 1—Provides support for Java Plug-in 1.4.1_02 and Windows 2000 Service Pack 4. Also provides the fix for the CiscoWorks SNMS 1.5 bug CSCsa02004.

This folder contains:

•CiscoWorks SNMS 1.5 Update 1 executable

•CiscoWorks SNMS 1.5 Update 1 Readme

We strongly recommend that you install CiscoWorks SNMS 1.5
Update 1¹ after CiscoWorks SNMS 1.5 or 1.5.1 installation.

RMEIDUv11

This is only available in CiscoWorks SNMS 1.5.1 CD-ROM.

Incremental Device Update (IDU) 11.0 for Resource Manager
Essentials 3.5—Provides additional device support and bug fixes for Resource Manager Essentials 3.5.

This folder contains:

•Resource Manager Essentials 3.5 IDU 11.0 executable

•Resource Manager Essentials 3.5 IDU 11.0 Readme

CWSNMS15
BrowserPatch

This is only available in CiscoWorks SNMS 1.5.1 CD-ROM.

When you login to CiscoWorks SNMS, the following error messages might appear in the WhatsUp Gold window:

•Action Cancelled

or

•The page cannot be displayed

Along with this error message you may also see the WhatsUp Gold login prompt.

To resolve this, you must install CiscoWorks SNMS 1.5 browser patch in the client machine.

This folder contains CiscoWorks SNMS 1.5 browser patch executable.

You must reboot your system for the changes to take effect.

Documentation

This folder contains:

•User Guide for CiscoWorks Small Network Management Solution 1.5

•Installation and Set Up Guide for CiscoWorks Small Network Management Solution 1.5

•User Guide for CiscoView 6.0

¹You must install IDU 5.0 for RME 3.5 before installing CiscoWorks SNMS 1.5 Update 1.

Order of Installation

Install the CiscoWorks SNMS 1.5 or 1.5.1 and Incremental Device Update (IDU) for Resource Manager Essentials 3.5 in the following order:

Step 1 Install CiscoWorks SNMS 1.5 or 1.5.1. See the "Performing a New Installation" section for more information.

Note You must restart your system after installation is complete.

Step 2 Install Incremental Device Update (IDU) 5.0 for Resource Manager
Essentials 3.5. See Resource Manager Essentials 3.5 IDU 5.0 Readme.

Step 3 Install CiscoWorks SNMS 1.5 Update 1. See CiscoWorks SNMS 1.5 Update 1 Readme.

Step 4 Install Incremental Device Update (IDU) 11.0 for Resource Manager
Essentials 3.5. See Resource Manager Essentials 3.5 IDU 11.0 Readme.

Step 5 Install CiscoWorks SNMS 1.5 browser patch on the client machine. See the "Installing the CiscoWorks SNMS Browser Patch" section for more information.

Note You must reboot the client machine for the changes to take effect.

Preparing to Install CiscoWorks SNMS

Before you install CiscoWorks SNMS, make sure your server and client environments meet the hardware and software requirements described in the "Prerequisites" chapter.

Installation Notes

Before you begin your installation, note the following:

•CiscoWorks SNMS1.5 or 1.5.1 do not support an upgrade from a previous version.

•If you have installed CiscoWorks SNMS 1.0, you must uninstall this version, and then install CiscoWorks SNMS 1.5 or 1.5.1.

•Do not install CiscoWorks SNMS on a system that is configured as a primary or backup domain controller.

•Do not install CiscoWorks SNMS on a FAT file system.

•Run the installation from a local CD or a local hard drive to avoid errors due to slow network performance.

•Close all applications before running installation and do not run any other program when installation is in progress.

•Do not install on Advanced Server with terminal services enabled in application server mode.

•Based on the installation mode you chose, you might be prompted to enter passwords at more than one occasion. See Appendix B, "CiscoWorks SNMS Password Policies" for more information on CiscoWorks SNMS password policies.

•During installation, you might see warnings from the Windows system that it has found a read-only file. You might also see warnings that the installation system is running out of disk space. You can either choose to free disk space on the system and click Yes to continue, or click No to exit the installation.

•Do not select an encrypted directory. CiscoWorks SNMS does not support directory encryption.

•To ensure that you obtain the latest device support and bug fixes for Essentials 3.5, after installing CiscoWorks SNMS you must install the latest Incremental Device Update (IDU) for Essentials 3.5, for Windows.

Installing the Required Microsoft Software

Installing CiscoWorks SNMS requires three or more Microsoft software applications. This depends on your system. The major steps required for installing the CiscoWorks SNMS software are:

•Make sure the system has Microsoft Windows 2000 Professional or Server with Service Pack 3 installed.

To verify the existing service pack, select Run from the Start menu, and enter winver.

If version 5.0 Service Pack 3 appears in the Version field, Service Pack 3 is already installed.

If this information does not appear, Service Pack 3 is not installed. Install it now.

•Make sure Microsoft Internet Explorer 6.0 is installed in the client and is running JVM version 5.0.0.3802. To verify the JVM version:

a. From the browser, select View > Java Console.

If Java Console is not listed in View, enable it. Select Tools > Internet Options > Advanced.

b. In the Microsoft VM section, select the Java Console enabled.

c. Restart Internet Explorer.

•Make sure ODBC Driver Manager 3.5.10 or later is installed. To verify the version of ODBC Driver Manager:

a. From the Windows desktop, select Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC).

b. Select the About tab.

If necessary, install Microsoft Data Access Component (MDAC) 2.5 or later.

•Make sure that all ODBC Core Components have the same version number. See the Microsoft web site for installation instructions.

The download and installation programs for these software packages might be changed by Microsoft at their discretion. Therefore, it is not possible to provide exact instructions for the installation of the required Microsoft software.

Remember the following while installing the required server software:

•Always keep the newer file when you are prompted by an installation program to replace a newer file with an older file.

•Always reboot your system when you are prompted to do so by an installation program.

•You might be asked to register with Microsoft before downloading some of the required software. Complete the registration. Selections you make during registration will not affect the installation.

TCP and UDP Ports Used

CiscoWorks SNMS uses the following TCP and UDP ports.

Incoming Ports

The following ports are used for incoming traffic:

•42343/tcp (JRun)

•57860/tcp (JRun Server Manager ControlServer - Used for Jrun Administration)

•42344/tcp (ANI HTTP server)

•514/udp (Standard port for Syslog)

•1741/tcp (port used for the CiscoWorks SNMS HTTP server)

•1742/tcp (port used by WhatsUp Gold)

•Database ports: 43441-43449 (Different applications uses different ports.
For example, CiscoWorks Common Services uses 43441 and Essentials uses 43442)

•443/tcp (port used for Core Apache Web server in SSL mode)

•9007/tcp (Ajp12 connector used by Tomcat)

•9009/tcp (Ajp13 connector used by Tomcat)

•1751/tcp (port used for the Core Apache Web server).

Outgoing Ports

The following ports are used for outgoing traffic:

•161/udp (Standard port for SNMP Polling)

•162/udp (Standard port for SNMP Traps)

•23/tcp (Standard port for Telnet)

•22/tcp (Standard port for SSH)

•80/tcp (Default HTTP for device navigator).

Incoming and Outgoing Ports

The following ports are used for incoming and outgoing traffic:

•42340/tcp (CiscoWorks Daemon Manager, the tool that manages server processes)

•42342/udp (Osagent)

•42352/tcp (default port; alternate port: 44352/tcp) (ESS HTTP port)

•69/udp (Standard port for TFTP)

•1683 (IIOP port for CiscoWorks gatekeeper)

•8088 (HIOP port for CiscoWorks gatekeeper)

•514/tcp (RCP port)

•42351/tcp (default port; alternate port: 44351/tcp) (ESS Listening port)

•42353/tcp (default port; alternate port: 44353/tcp) (ESS Routing port)

•42350/udp (default port; alternate port: 44350/udp (ESS Service port)

•10033 (licensing database port)

•1684/tcp (IIOP gatekeeper port).

Performing a New Installation

The CiscoWorks SNMS installation program takes around 40 minutes to complete on a Windows system with the minimum required hardware. This can extend to over one hour if depending on system status.

You can perform the new installation in any one of these modes:

•Typical—This mode enables you to accept the defaults for most settings. This is the default installation mode. See the "New Installation—Typical" section for more information.

•Custom—This mode enables you to customize the settings. See the "New Installation—Custom" section for more information.

New Installation—Typical

To run the Typical installation program:

Step 1 Log in as the local administrator on the system.

Step 2 Install the required software as described in the "Server Requirements" section on page 1-3.

If you are running virus scan while installing CiscoWorks SNMS, the installation might take longer to complete.

Step 3 Insert the CiscoWorks SNMS CD-ROM into a CD-ROM drive.

The Setup Program screen appears.

Step 4 Click Install to continue.

The Welcome screen appears.

Step 5 Click Next to continue.

The Software License Agreement dialog box appears.

Step 6 Click Yes to accept the license agreement and proceed with the installation.

The Setup Type dialog box appears displaying two installation modes:

•Typical installation

•Custom installation

See Appendix B, "Password Information" for more information on passwords.

Step 7 Select Typical installation.

Step 8 Click Next to continue.

The Choose Destination Folder dialog box appears with the default location.

To select another location, click Browse.

Step 9 Click Next to continue.

The installation program checks dependencies and system requirements. The System Requirements dialog box appears.

The System Requirements dialog displays the system requirements, available space in the drive, Temp Directory (%TEMP%), and available memory in megabytes.

•If your system does not meet the requirements, a warning appears:
System memory is less than the minimum requirement, which may 
affect performance.
•If the drive does not have enough space, an error message appears:
There is not enough space in drive drivename. Please select 
another drive, or free some space on drive drivename.
where drivename is the drive on which you are installing CiscoWorks SNMS.

Step 10 Click Next.

The Change Admin Password dialog box appears.

Step 11 Enter a User admin Password and confirm it.

See Appendix B, "Password Information" for more information on passwords.

The Change WhatsUp Gold Admin Password dialog box appears.

Step 12 Enter a User admin Password and confirm it.

Step 13 Click Next to continue.

The Change casuser Password dialog box appears.

This dialog box appears only if the random password generated by the installation is rejected by Windows.

casuser is the user who administers and maintains CiscoWorks SNMS Server without having adminstrative privileges.

Step 14 Enter a casuser password and confirm it.

The password must conform to the system administrator policies. If you do not enter a password, the installation program generates a random password and adds the new user casuser and the new group casusers to the system.

Step 15 Click Next to continue.

The Summary dialog box appears, displaying the summary of settings for the installation.

If you want to view passwords and security sensitive data, click Show Details. You can select and copy the data from the Summary dialog box.

Step 16 Click Next to continue.

The installation program checks dependencies and system requirements.

The Setup screen appears, displaying installation progress while files are copied and applications are configured. The following message appears:
To have the latest device support and bug fixes, please install
the latest Incremental Device Update (IDU) for Resource Manager 
Essentials 3.5.
You can download the latest IDU from 
http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme.
Please refer to the CiscoWorks SNMS Installation and Setup Guide for 
details.
Step 17 Click OK to continue.

After the installation is completed, the Restart dialog box appears.

Step 18 Select Yes, I want to restart my computer now and click Finish.

Caution You must restart your system after installation is complete.

To prepare the client system for use. See the "Configuring Client Systems" section for more information.

See Appendix A, "Troubleshooting the Installation" for troubleshooting information.

New Installation—Custom

To run the Custom installation program:

Step 1 Log in as the local administrator on the system.

Step 2 Install the required software as described in the "Server Requirements" section on page 1-3.

If you are running virus scan while installing CiscoWorks SNMS, the installation might take longer to complete.

Step 3 Insert the CiscoWorks SNMS CD-ROM into a CD-ROM drive.

The Setup Program screen appears.

Step 4 Click Install to continue.

The Welcome screen appears.

Step 5 Click Next to continue.

The Software License Agreement dialog box appears.

Step 6 Click Yes to accept the license agreement and proceed with the installation.

The Setup Type dialog box appears displaying two installation modes:

•Typical installation

•Custom installation

See Appendix B, "Password Information" for information on passwords.

Step 7 Select Custom installation.

Step 8 Click Next to continue.

The Choose Destination Folder dialog box appears:

•You can accept the default location,

or

•Select another location and click OK.

Step 9 Click Next to continue.

The System Requirements verification dialog box appears. It displays the system requirements, available space in the drive, Temp Directory (%TEMP%), and available memory in megabytes.

•If your system does not meet the requirements a warning appears:
System memory is less than the minimum requirement, which may 
affect performance.
•If the drive does not have enough space, an error message appears:
There is not enough space in drive drivename. Please select 
another drive, or free some space on drive drivename.
where drivename is the drive on which you are installing CiscoWorks SNMS.

Step 10 Click Next to continue.

The Change Admin and Guest Password dialog box appears.

Step 11 Enter a User admin Password and a User guest Password, and confirm each of them.

See Appendix B, "Password Information" for information on passwords

Step 12 Click Next to continue.

The Change Essentials Database Password dialog box appears.

Step 13 Enter a password and confirm it.

If you do not enter a password, the installation program generates a random password for you.

Step 14 Click Next to continue.

The Change WhatsUp Gold Admin and Guest Password dialog box appears.

Step 15 Enter a User Admin Password and a User Guest Password, and confirm each of them.

Step 16 Click Next to continue.

The Change casuser Password dialog box appears.

casuser is the user who administers and maintains CiscoWorks SNMS Server without having administrative privileges.

Step 17 Enter a password and confirm it.

If you do not enter a password, the installation program generates a random password and adds the new user casuser and the new group casusers to the system.

Step 18 Click Next to continue.

The Common Services Database Password dialog box appears.

Step 19 Enter a password and confirm it.

If you do not enter a password, the installation program generates a random password for you.

Step 20 Click Next to continue.

The Licensing Database Password dialog box appears.

It is not mandatory for you to enter any information in this dialog box.

Step 21 Click Next to continue.

The Create Desktop Shortcut dialog box appears.

Step 22 Select Create a short cut to CiscoWorks on the desktop to create the shortcut.

Step 23 Click Next to continue.

The Summary dialog box appears, displaying the summary of settings for the installation.

To view passwords and security sensitive data, click Show Details. You can select and copy the data from the Summary dialog box.

Step 24 Click Next to continue.

The installation program checks dependencies and system requirements.

The Setup screen appears, displaying installation progress while files are copied and applications are configured. The following message appears:
To have the latest device support and bug fixes, please install
the latest Incremental Device Update (IDU) for Resource Manager 
Essentials 3.5.
You can download the latest IDU from 
http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme.
Please refer to the CiscoWorks SNMS Installation and Setup Guide for 
details.
Step 25 Click OK to continue.

After the installation is completed, the Restart dialog box appears.

Step 26 Select Yes, I want to restart my computer now and click Finish.

Caution You must restart your system after installation is complete.

To prepare the client system for use. See the "Configuring Client Systems" section for more information.

See Appendix A, "Troubleshooting the Installation" for troubleshooting information.

Backing Up and Restoring Data

CiscoWorks SNMS contains several application-specific databases. Backup and restore allows you to recover from hardware or software failures with minimal loss of management data. You must backup your data on a regular basis. You can schedule automatic database backups, or back up data on demand.

You can backup and restore data only on CiscoWorks SNMS 1.5 or 1.5.1; that is, you can backup and restore date on the same version.

For example, if you have a previous version of CiscoWorks SNMS, 1.0, a backup of this previous version will not work if restored on CiscoWorks SNMS 1.5 or 1.5.1.

Based on the application, the backup and restore procedure might vary. See these topics for more information:

•Backing Up CiscoWorks Common Services and Essentials Data

•Backing Up WhatsUp Gold Data

Backing Up CiscoWorks Common Services and Essentials Data

To backup data now:

Step 1 From the CiscoWorks Desktop, select Admin > Server Configuration > Database Management > Back Up Data Now.

The Back Up Data Now dialog box appears.

Step 2 Enter the pathname of the target directory.

Step 3 To begin the backup, click Finish.

This process could take some time to complete.

To schedule a backup:

Step 1 From the CiscoWorks Desktop, select Admin > Server Configuration > Database Management > Schedule Backup.

The Set Backup Schedule dialog box appears.

Step 2 Enter the following:

a. Backup Directory—Location of the backup directory.

b. Generations—Number of database backup copies to retain.

c. Time—From the drop-down lists, select the time for the backup to occur. Use a 24-hour format.

d. Frequency—Select the backup schedule (daily, weekly or monthly)

Step 3 To begin the backup, click Finish.

This process could take some time to complete.

For more details, see the User Guide for CiscoWorks Small Network Management Solution.

Restoring CiscoWorks Common Services and Essentials Data

You can restore the data by running a script from the command line.

While restoring data, CiscoWorks is shut down and restarted. Ensure that you do not run any critical tasks during data restoration. Otherwise, you may lose the data for such tasks.

Caution Restoring the database from a backup permanently replaces your database with the backed up version.

To restore the data:

(Make sure you have the correct permissions.)

Step 1 At the command line, stop all processes, by entering:
net stop crmdmgtd
Step 2 Restore the database, by entering:

%NMSROOT%\bin\perl NMSROOT\bin\restorebackup.pl [-force] [-s suite][-gen generationNumber] -d backup directory
Step 3 To restore the most recent version, enter:

%NMSROOT%\bin\restorebackup.pl -d drive:\var\backup\
Step 4 Restart the system:
net start crmdmgtd
For details of the restorebackup.pl script, refer to the User Guide for CiscoWorks Small Network Management Solution.

Backing Up WhatsUp Gold Data

WhatsUp Gold data can be backed up as described in the WhatsUp Gold - What to Backup procedure, in the Ipswitch Knowledge Base. To access this procedure:

Step 1 Go to http://www.ipswitch.com.

Step 2 Select the Knowledge Base tab.

The Ipswitch Search Page appears.

Step 3 Search for the topic WhatsUp Gold - What to backup.

Also see the WhatsUp Gold User's Guide. (From the CiscoWorks SNMS server, select Start > Programs > WhatsUp > WhatsUp Gold Documentation.)

Reinstalling or Upgrading from the Evaluation Version

This section explains how to reinstall CiscoWorks SNMS 1.5 or 1.5.1. This section also explains how to upgrade from an evaluation version of CiscoWorks SNMS 1.5 or 1.5.1.

To reinstall, or upgrade from an evaluation version of CiscoWorks SNMS 1.5 or 1.5.1, follow the steps under "Performing a New Installation" section.

We recommend that you:

•Backup your data before attempting to reinstall CiscoWorks SNMS. See "Frequently Asked Questions" section on page A-13 for more details about backing up and restoring your data.

•Close all running applications before reinstalling CiscoWorks SNMS 1.5 or 1.5.1.

•Log out of CiscoWorks and close the related browsers.

Reinstallation takes around 70 minutes as the WhatsUp Gold reintegration takes place during reinstallation. WhatsUp Gold reintegration involves the recompilation of all the existing Cisco MIBs and traps.

During reinstallation, or upgrading from an evaluation version:

•If you leave any field blank, CiscoWorks SNMS will use the values from the previous installation.

•The installation attempts to use existing passwords. If the installation fails to generate random passwords, you may provide the passwords manually. See Appendix B, "Password Information" for more details about CiscoWorks SNMS passwords

The installation does not use the randomly generated password if the password does not comply with the policies set by the local system administrator.

Note If CiscoWorks SNMS has previously been installed on this system, the product will be installed at the same location where it was installed earlier.

Verifying Installed Services

You can verify product installation by entering the command net start from the the command prompt. The following services should be displayed:

•CiscoWorks Cmf database engine

•CiscoWorks Essentials database engine

•CWCS rsh/rcp service

•CWCS syslog service

•CWCS tftp service

•CWSNMS Daemon Manager

•CWSNMS Sybase Server

•CWSNMS Tomcat Servlet Engine

•CWSNMS VisiBroker Smart Agent

•CWSNMS Web Server

•JRUN Proxy Server for CWCS

Using CiscoWorks SNMS Taskbar Icon (CWSNMS Daemon Manager)

CWSNMS Taskbar Icon (CWSNMS Daemon Manager) controls all the CiscoWorks SNMS services. This provides the communication between CiscoWorks SNMS server and WhatsUp Gold console.

The blue CWSNMS taskbar icon appears automatically on the CiscoWorks SNMS server task bar, after CiscoWorks SNMS is installed successfully.

You can use the CWSNMS Taskbar Icon to start, and stop the CiscoWorks SNMS server. You can also use this to view the latest log file.

You can perform the following tasks:

Task

Description

Start SNMS Server

Start the CiscoWorks SNMS server.

Stop SNMS Server

Stop the CiscoWorks SNMS server.

Restart SNMS Server

Stop and start the CiscoWorks SNMS server.

View Log

View the latest log file information about the CiscoWorks SNMS server.

Exit

Exit the CWSNMS Daemon Manager. To restart, use Start > Programs > CiscoWorks > CWSNMS Taskbar Icon.

If CWSNMS Taskbar Icon is not running, you cannot start the WhatsUp Gold console from the CiscoWorks SNMS Desktop.

For example, after changing the WhatsUp Gold password from the CiscoWorks Desktop, you must restart WhatsUp Gold. If the CWSNMS Daemon Manager is not running, you cannot restart WhatsUp Gold.

Post Installation Checklist

Table 2-3 lists the common post-installation that are required to be configured after installing CiscoWorks SNMS.

Table 2-3 Post Installation Checklist

Task

How to get there...

Automatic CiscoView Device Package Download

Configuring CCO account

Admin > Device Manager > Package Support Updater > CCO Connection

Scheduling Downloads

Admin > Device Manager > Package Support Updater > Schedule Downloads

Importing New Packages

Admin > Device Manager > Package Support Updater > Staging Area Contents

CiscoWorks SNMS Security

Changing Admin password, and setting up CCO connection

Admin > Server Configuration > Setup > Security > Modify My Profile

Creating additional users

Admin > Server Configuration > Setup > Security > Add Users

Scheduling Backups

Admin > Server Configuration > Database Management > Schedule Backup

WhatsUp Gold

Changing WhatsUp Gold passwords

Admin > WhatsUp Gold > Change Password

This is the recommended option to change the WhatsUp Gold admin and guest user passwords.

We recommend that you do not change the WhatsUp Gold user passwords using the WhatsUp Gold console.

Change Audit

Defining Exception Periods

Admin > Essentials > Change Audit > Define Exceptions Summary

Forwarding Traps

Admin > Essentials > Change Audit > Administer Trap Generator

Configuration Management

Performing general setup tasks

Admin > Essentials > Configuration Management > General Setup

Network Show Commands

Creating Command Sets

Admin > Essentials > Configuration Management > NetWork Show > Define Command Set

Assigning Users to Command Sets

Admin > Essentials > Configuration Management > NetWork Show > Assign Users

Job Approval

Enabling job approval

Admin > Essentials > Job Approval > Edit Preferences

Creating approver list

Admin > Essentials > Job Approval > Create Approver List

Software Image Management

Establishing Software Management Preferences

Admin > Essentials > Software Management > Edit Preferences

Scheduling Synchronization Job

Admin > Essentials > Software Management > Schedule Synchronization Job

Syslog Analysis

Verifying Storage Options

Admin > Essentials > Syslog Analysis > Change Storage Options

Creating Custom Syslog Reports

Admin > Essentials > Syslog Analysis > Define Custom Report

Defining Message Filters

Admin > Essentials > Syslog Analysis > Define Message Filter

Defining Automated Actions

Admin > Essentials > Syslog Analysis > Define Automated Action

Inventory Management

Checking device attributes

Admin > Essentials > Inventory > Check Device Attributes

Verifying Inventory poller configuration

Admin > Essentials > Inventory > Inventory Poller

Checking Add / Import Summary

Admin > Essentials > Inventory > Import Status

Deleting unwanted devices

Admin > Essentials > Inventory > Delete Devices

Changing device attributes

Admin > Essentials > Inventory > Change Device Attributes

Scheduling collection

Admin > Essentials > Inventory > Schedule Collection

Configuring Inventory Change Filter

Admin > Essentials > Inventory > Inventory Change Filter

Manually updating inventory

Admin > Essentials > Inventory > Update Inventory

System Settings for Proxy, SNMP, SMTP, RCP

Verifying System Settings

Admin > Essentials > System Configuration

Uninstalling CiscoWorks SNMS

Use the Uninstall option to remove CiscoWorks SNMS files and settings. You must be logged in as administrator to remove CiscoWorks SNMS.

Caution You must use the Uninstall option of the CiscoWorks SNMS installation program to remove the product. If you try to remove CiscoWorks SNMS manually, or by any other method, you may damage your system.

Step 1 From the Windows desktop, select Start > Programs > CiscoWorks > Uninstall CiscoWorks.

The Uninstallation dialog box appears, displaying installed components.

Step 2 Click Next to continue uninstallation.

Messages showing the progress of the uninstallation appear.

The following message appears after the uninstallation has completed:
Uninstallation is complete. Click OK to finish.
Step 3 Click OK.

After uninstallation, some of the folders in the install directory, will be retained.

We recommend that you:

•Manually delete the folders that are retained in the install directory, after uninstallation.

•Restart the system after uninstallation, to ensure that all the registry entries are deleted.

Configuring Client Systems

Now that you have installed CiscoWorks SNMS, you must configure the client system to use CiscoWorks SNMS.

The server system can be used as both the client and server, in which case you must configure the web browser on the server.

Configure your client system to be used with CiscoWorks SNMS software.

Set Display Fonts

To set the display to use small fonts:

Step 1 Select Start > Settings > Control Panel.

The Control Panel window appears.

Step 2 Double-click the Display icon.

The Display Properties dialog box appears.

Step 3 Click the Settings tab.

Step 4 Click Advanced....

Step 5 Click General:

•If you have selected Small Fonts in the Font Size list, your display font is set correctly.

•If you have selected Small Fonts, select it from the Font Size drop-down list, then click OK.

Configuring the Web Browser

To configure your web browser:

Step 1 Enable Java and JavaScript:

a. Select Tools > Internet Options > Advanced.

b. Under the Microsoft VM heading, select Java console enabled, JIT compiler for virtual machine enabled, and Java logging enabled and click OK.

Step 2 Set your browser cache to at least 6 MB:

a. Select Tools > Internet Options > General, then click Settings.

b. Set the cache to at least 6 MB using the Amount of disk space to use slide bar.

c. Click OK to close the Settings dialog box and return to the Internet Options dialog box, then click OK again.

Step 3 Configure your browser to accept all cookies:

a. Select Tools > Internet Options > Privacy.

b. Scroll the settings bar down to select Accept all Cookies. Click OK.

Step 4 Configure your browser to compare each page with its cached version every time it loads a page:

a. Select Tools > Internet Options > General, then click Settings under Temporary Internet files group.

b. Select the Every visit to the page radio button, then click OK twice.

Note This option must be set to prevent Internet Explorer from using the cached information for help links. If it is not set, the first help link is displayed properly. However, the second time you click a link, the first page is displayed again.

Step 5 Change the default timeout to 20 minutes.

See the instructions on the Microsoft Support Web site.

Step 6 Enable style sheets:

a. Select Tools > Internet Options > General, then click Accessibility.

b. Make sure that the Format documents using my style sheet check box is not selected, then click OK to close the Accessibility dialog box.

c. Click OK again to close the Internet Options dialog box.

Step 7 Change the default font to sans-serif for improved readability:

a. Select Tools > Internet Options > General, then click Fonts.

b. Select a sans-serif font (for example, Arial) from the Web page font and Plain text font lists, then click OK.

c. Click OK to close the dialog box. The text in the browser window is redrawn using the new fonts.

Installing the CiscoWorks SNMS Browser Patch

When you login to CiscoWorks SNMS, the following error messages might appear in the WhatsUp Gold window:

•Action Cancelled

or

•The page cannot be displayed

Along with this error message you may also see the WhatsUp Gold login prompt.

To resolve this, you must install CiscoWorks-SNMS-1.5-BrowserPatch.exe patch in the client machine.

This patch is only available on the CiscoWorks SNMS 1.5.1 CD-ROM in the CWSNMS15BrowserPatch folder.

To install the CiscoWorks SNMS browser patch:

Step 1 Insert the CiscoWorks SNMS CD-ROM into a CD-ROM drive.

Step 2 Go to CWSNMS15BrowserPatch folder.

Step 3 Double click on CiscoWorks-SNMS-1.5-BrowserPatch.exe.

Note This patch modifies the registry entry on your system.

Step 4 Click Yes to continue.

Step 5 Reboot your system for the changes to take effect.

If you have browser problems after configuring your browser, increase your disk cache settings.

After the web browser is installed on the client system, there are no additional disk space requirements. However, because the browser uses the local disk to store cached information, make sure you have enough disk space for the amount of cached information you want to store. All CiscoWorks SNMS information is stored on the CiscoWorks SNMS Server.