Table Of Contents

Preface

Preface

---

This document describes the applications that make up Resource Manager Essentials (RME). It provides instructions for configuring, administering, and operating RME.

The Resource Manager Essentials User Guide is organized as follows:

Chapter	Description
Chapter 1, "Overview of RME"	Gives you an overview of RME.
Chapter 2, "What's New in this Release"	Provides you with the list of launch points for the various tasks that you can perform with the various RME applications. You can also review the new features provide for this release.
Chapter 3, "Adding and Troubleshooting Devices Using Device Management"	Describes how RME manages devices. Device Management uses the device credentials that are present in Common Services Device and Credentials database. RME allows you to select devices from Device and Credentials database to manage in RME.
Chapter 4, "Managing RME Device Groups Using Group Administration"	Describes how you can group RME devices. RME allows you to define several groups of devices based on a set of criteria and manage the same.
Chapter 5, "Understanding RME Device State Transition"	Describes how device states are transitioned in RME.
Chapter 6, "Managing Inventory Collection and Polling Using Inventory"	Describes how to use the Inventory application. Inventory, or the Inventory Collection Service (ICS) and Poller software component of RME, collects inventory data from the network devices and keeps the inventory updated.
Chapter 7, "Generating Reports"	Gives you an overview of the reports framework in RME.
Chapter 8, "Archiving Configurations and Managing Them Using Archive Management"	Describes how to use the Configuration Management application. Configuration Management gives you easy access to the configuration files for all files or Cisco IOS-based Catalyst switches, Content Service Switches, Content Engines, and Cisco routers in your RME inventory.
Chapter 9, "Making and Deploying Configuration Changes Using NetConfig"	Describes how to use the NetConfig application. NetConfig allows you to make configuration changes to your managed network devices whose configurations are archived in the Configuration Archive.
Chapter 10, "Editing and Deploying Configurations Using Config Editor"	Describes how to use the Config Editor application. Config Editor you to edit a configuration file that exists in the configuration archive.
Chapter 11, "Using NetShow Commands"	Describes how to use the NetShow application. NetShow enables you to define show commands within Command Sets and run these commands
Chapter 12, "Managing Software Images Using Software Management"	Describes how to use the Software Management application. To ensure rapid, reliable software upgrades, Software Management automates many steps associated with upgrade planning, scheduling, downloading, and monitoring.
Chapter 13, "Tracking Network Changes Using Change Audit"	Describes how to use the Change Audit application. Change Audit tracks and reports changes made in the network. It allows other RME applications to log change information to a central repository.
Chapter 14, "Enabling and Tracking Syslogs Using Syslog Analyzer and Collector"	Describes how to use the Syslog application. Syslog lets you centrally log and track system error messages, exceptions, and other information (such as device configuration changes).
Chapter 15, "Tracking RME Server Changes Using Audit Trail"	Describes how to use the Audit Trail application. Audit Trail tracks and reports changes that the RME administrator makes on the RME server.
Chapter 16, "Checking Bug Status Using Bug Toolkit"	Describes how to use the Bug Toolkit application. Bug Toolkit helps you identify the bugs filed against devices in their network and check the status of the bugs.
Chapter 17, "Working With SmartCase"	Describes how to use the SmartCase application. SmartCase enables you to access Cisco.com from Resource Manager Essentials (RME) to open a Cisco.com case, or to query and update an existing case.
Chapter 18, "Working With Contract Connection"	Describes how to use the Cisco Contract Connection application. Contract Connection lets you verify which of your Cisco devices are covered by a service contract.
Chapter 19, "CLI Utilities"	Describes how to use Command Line Utilities like cwcli, PTT, syslogConf.pl and Software Management CLI.
Chapter 20, "Enabling Approval and Approving Jobs Using Job Approval"	Describes how job approval can be enabled and used.
Appendix A, "RME Troubleshooting Tips and FAQs"	Describes the troubleshooting tips for all the RME applications.
Appendix B, "Understanding Syslog Formats"	Describes the two file formats supported in RME—Comma-Separated Values (CSV) File and XML Schemas.
Appendix C, "RME Command Reference"	Provides a list of the RME commands.
Appendix D, "Managing Devices When RME Server is Within a NAT Boundary"	Describes Network Address Translation (NAT) support in Resource Manager Essentials and provides details of the tasks you need to perform to enable support.

Audience

This document provides descriptions and scenarios for system administrators, network managers, and other users who might or might not be familiar with RME. Many of the tools described are accessible to system administrators only.

Conventions

This document uses the following conventions:

Item	Convention
Commands and keywords	boldface font
Variables for which you supply values	italic font
Displayed session and system information	screen font
Information you enter	boldface screen font
Variables you enter	italic screen font
Menu items and button names	boldface font
Selecting a menu item in paragraphs	Option > Network Preferences
Selecting a menu item in tables	Option > Network Preferences

---

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

---

---

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

---

Product Documentations

The following product documentation is available:

---

Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Resource Manager Essentials documentation on Cisco.com for any updates.

---

Release Notes for Resource Manager Essentials

•Release Notes for Resource Manager Essentials on Solaris, Software Release 4.1.

•Release Notes for Resource Manager Essentials on Windows, Software Release 4.1.

These documents are available in the following formats:

•PDF on the LMS 3.0 Documentation CD-ROM.

•On Cisco.com at http://www.cisco.com/en/US/products/sw/cscowork/ps2073/prod_release_notes_list.html

User Guide for Resource Manager Essentials 4.1

This document is available in the following formats:

•PDF on the LMS 3.0 Documentation CD-ROM.

•From the Resource Manager Essentials online help.

•On Cisco.com at http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_user_guide_list.html

Supported Devices Table

•Supported Devices for Resource Manager Essentials 4.1

•Supported Devices for Software Management Application

•Supported Devices for Configuration Management Application

These documents are available on Cisco.com at http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_device_support_tables_list.html

Context-Sensitive Online Help for Resource Manager Essentials 4.1

You can access the online help by selecting an option from the navigation tree, then click Help (extreme right corner of your browser window).

The entire User Guide can be viewed in the Adobe Portable Document Format (PDF) from within the Online Help. To view the PDF, Adobe Acrobat 6.0 or later is required.

The RME device package support for RME is available at install time. You can access the device package help from the Online help.

---

Step 1 Select an option from RME desktop and click Help.

The Help launches in a separate browser window.

Step 2 Click Main at the extreme right corner of the page.

The Help window is refreshed and you see these nodes in the left navigation pane:

•CiscoWorks Common Services

•Resource Manager Essentials

Step 3 Expand the Resource Manager Essentials node.

The following leaf and node appear in the left navigation pane:

•RME User Guide (leaf)

•Device Packages (node)

Step 4 Expand the Device Packages node to view the help for device packages.

---

Related Documentation

Resource Manager Essentials 4.1 runs on Common Services 3.1.

The following related documentation is available in the HTML and PDF formats on Cisco.com at

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/tsd_products_support_series_home.html

•Release Notes for Common Services 3.1 on Solaris.

•Release Notes for Common Services 3.1 on Windows.

•User Guide for Common Services 3.1.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html