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User Guide for Resource Manager Essentials 4.0 (With LMS 2.5)
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Preface
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Overview of RME
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What is New in This Release and RME Feature List
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Adding and Troubleshooting Devices Using Device Management
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Managing RME Device Groups Using Group Administration
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Understanding RME Device State Transition
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Managing Inventory Collection and Polling Using Inventory
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Generating Reports
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Archiving Configurations and Managing Them Using Archive Management
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Making and Deploying Configuration Changes Using NetConfig
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Editing and Deploying Configurations Using Config Editor
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Using NetShow Commands
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Managing Software Images Using Software Management
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Tracking Network Changes Using Change Audit
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Enabling and Tracking Syslogs Using Syslog Analyzer and Collector
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Tracking RME Server Changes Using Audit Trail
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Checking Bug Status Using Bug Toolkit
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Working With SmartCase
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Working With Contract Connection
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Using cwcli Commands
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Enabling Approval and Approving Jobs Using Job Approval
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Setting System-wide Parameters Using System Preferences
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RME Troubleshooting Tips and FAQs
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Understanding Syslog Formats
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RME Command Reference
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Managing Devices When RME Server is Within a NAT Boundary
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Index for the User Guide
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Table Of Contents
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Preface
This document describes the applications that make up Resource Manager Essentials (RME). It provides instructions for configuring, administering, and operating RME.
The Resource Manager Essentials User Guide is organized as follows:
This chapter gives you an overview of RME.
This chapter provides you with the list of launch points for the various tasks that you can perform with the various RME applications. You can also review the new features provide for this release.
"Adding and Troubleshooting Devices Using Device Management"
This chapter describes how RME manages devices. Device Management uses the device credentials that are present in Common Services Device and Credentials database.
RME allows you to select devices from Device and Credentials database to manage in RME.
This chapter describes how you can group RME devices. RME allows you to define several groups of devices based on a set of criteria and manage the same.
This chapter describes how device states are transitioned in RME.
This chapter describes how to use the Inventory application. Inventory, or the Inventory Collection Service (ICS) and Poller software component of RME, collects inventory data from the network devices and keeps the inventory updated.
This chapter gives you an overview of the reports framework in RME.
"Archiving Configurations and Managing Them Using Archive Management"
This chapter describes how to use the Configuration Management application.
Configuration Management gives you easy access to the configuration files for all files or Cisco IOS-based Catalyst switches, Content Service Switches, Content Engines, and Cisco routers in your RME inventory.
"Making and Deploying Configuration Changes Using NetConfig"
This chapter describes how to use the NetConfig application.
NetConfig allows you to make configuration changes to your managed network devices whose configurations are archived in the Configuration Archive.
This chapter describes how to use the Config Editor application.
Config Editor you to edit a configuration file that exists in the configuration archive.
This chapter describes how to use the NetShow application.
NetShow enables you to define show commands within Command Sets and run these commands
This chapter describes how to use the Software Management application.
To ensure rapid, reliable software upgrades, Software Management automates many steps associated with upgrade planning, scheduling, downloading, and monitoring.
This chapter describes how to use the Change Audit application.
Change Audit tracks and reports changes made in the network. It allows other RME applications to log change information to a central repository.
"Enabling and Tracking Syslogs Using Syslog Analyzer and Collector"
This chapter describes how to use the Syslog application.
Syslog lets you centrally log and track system error messages, exceptions, and other information (such as device configuration changes).
This chapter describes how to use the Audit Trail application.
Audit Trail tracks and reports changes that the RME administrator makes on the RME server.
This chapter describes how to use the Bug Toolkit application.
Bug Toolkit helps you identify the bugs filed against devices in their network and check the status of the bugs.
This chapter describes how to use the SmartCase application.
SmartCase enables you to access Cisco.com from Resource Manager Essentials (RME) to open a Cisco.com case, or to query and update an existing case.
This chapter describes how to use the Cisco Contract Connection application.
Contract Connection lets you verify which of your Cisco devices are covered by a service contract.
This chapter describes how to use cwcli commands.
This chapter describes how job approval can be enabled and used.
This chapter describes the troubleshooting tips for all the RME applications.
This appendix describes the two file formats supported in RME—Comma-Separated Values (CSV) File and XML Schemas.
This appendix provides a list of the RME commands.
This appendix describes Network Address Translation (NAT) support in Resource Manager Essentials and provides details of the tasks you need to perform to enable support.
Audience
This document provides descriptions and scenarios for system administrators, network managers, and other users who might or might not be familiar with RME. Many of the tools described are accessible to system administrators only.
Conventions
This document uses the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Caution
Product Documentations
The following product documentation is available:
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Release Notes for Resource Manager Essentials
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These documents are available in the following formats:
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Installation Guide for Resource Manager Essentials
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These document are available in the following formats:
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User Guide for Resource Manager Essentials
This document is available in the following formats:
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Supported Devices Table
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These documents are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000e/e_4_x/4_0/index.htm.
Context-Sensitive Online Help for Resource Manager Essentials
You can access the online help by selecting an option from the navigation tree, then click Help (extreme right corner of your browser window).
The RME device package support for RME 4.0 is available at install time. You can access the device package help from the Online help.
Step 1
The Help launches in a separate browser window.
Step 2
The Help window is refreshed and you see these nodes in the left navigation pane:
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Step 3
The following leaf and node appear in the left navigation pane:
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Step 4
Related Documentation
Resource Manager Essentials 4.0 runs on Common Services 3.0 (Includes CiscoView 6.1).
The following related documentation is available in the HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_d/
comser30/index.htm.•
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Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
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