Table Of Contents

A - B - C - D - E - F - G - H - I - J - M - N - O - P - R - S - T - U - V -

Index

A

adding

device support, incremental   1-16

software enhancements   1-16

unmanaged devices to Inventory   7-5

advanced report (Syslog Analysis)   3-4

applications   2-1

24-Hour Reports, overview   1-8

Availability   2-7

benefits of   2-7

functional flow   2-7

overview   1-3

Case Management   2-11

overview   1-3

Change Audit   2-12

functional flow   2-12

new features   2-12

overview   1-3

troubleshooting   A-2

Configuration Management   2-16

benefits of   2-19

Config Editor option   2-43

configuration archive   2-23

functional flow   2-20

NetConfig option   2-28

Network Show Commands option   2-37

new features   2-16

overview   1-4

tasks (table)   3-2

troubleshooting   A-11

Contract Connection   2-49

overview   1-4

Data Extracting Engine

overview   1-5

Device Navigator

overview   1-5

Device Views   2-2

applications and device credentials (table)   2-5

device credentials, setting   2-4

figure   2-3

overview   1-5

tasks (table)   2-4

types of views   2-2

Inventory   2-55

benefits of   2-56

functional flow   2-57

hardware encryption report   3-2

image upgrade report   3-2

new features   2-55

overview   1-6

troubleshooting   A-14

unmanaged devices, adding to   7-5

usage scenario, with Contract Connection   15-1

VPN management solution report   3-2

Job Approval   2-66

overview   1-6

process   2-66

tasks (table)   2-68

workflow (figure)   2-67

Software Management   2-69

benefits of   2-70

Change Audit, using with   6-1

functional flow   2-70

functional flow (figure)   2-71

new features   2-69

overview   1-7

tasks (table)   2-73

troubleshooting   A-19

workflow (figure)   2-72

Syslog Analysis   2-76

Availability, using with   5-1

certificate report   3-3

compression-decompression report   3-3

custom reports, creating   14-1

de-encapsulation report   3-3

functional flow   2-78

hardware encryption report   3-3

IKE report   3-4

messages from selected VPN devices, report   3-4

new features   2-77

overview   1-7

packet replay report   3-3

troubleshooting   A-32

workflow   2-80

workflow, vs. Change Audit workflow (figure)   2-81

System Configuration   2-6

overview   1-8

tasks (table)   2-6

table of   1-3

usage scenario, with Inventory   15-1

architecture   1-9

Cisco.com   1-11

CiscoWorks Server   1-10

database and functions   1-10

functional architecture (figure)   1-9

web clients   1-11

audience for this document   xi

Auto Update Server (see under PIX devices, managing)   12-1

Availability application   2-7

benefits of   2-7

functional flow   2-7

illustration   2-8

tasks (table)   2-9

workflow   2-8

overview   1-3

using with Syslog Analysis, scenario   5-1

B

backup.pl command, description   C-1

backup directory, sample   A-51

C

Case Management application   2-11

cautions

regarding

commands entered in user and adhoc templates   2-34

deleting software images from the Essentials Server   7-5

significance of   xii

CCO (Cisco Connection Online)

retrieving software images from   6-3

upgrade analysis, performing   6-2

username and password, when used   15-2

Change Audit application   2-12

FAQs on tracking

configuration changes   A-2

who made what changes   A-2

functional flow   2-12

illustration   2-13

tasks (table)   2-15

workflow (figure)   2-14

new features   2-12

overview   1-3, 1-4

troubleshooting   A-2

usage scenarios

with Configuration Management   13-1

with multiple applications   7-1

with Software Management   6-1

CiscoWorks Server

architectural component   1-10

FAQs on

backing up data for a single application   A-51

directory structure when backing up data   A-45

which devices supported by particular applications   A-51

troubleshooting   A-44

command reference

backup.pl   C-1

crmimport   C-1

cwconfig   C-2

cwexport   C-3

cwinvcreport   C-2

dbpasswd.pl   C-3

dbRestoreOrig.pl   C-4

dig   C-4

dmgtd   C-4

import_rme.pl   C-5

pdexec   C-5

pdmsg   C-5

pdreg   C-6

pdrun.pl   C-6

pdshow   C-5

pdterm   C-5

ProxyAdminInterface.pl   C-6

RemoveJrmJobs.pl   C-6

RemoveRmeJobs.pl   C-6

restorebackup.pl   C-7

RmeJobCreateService.pl   C-7

RmeJobEnableService.pl   C-7

SampleEmailScript.pl   C-8

uninstall.sh   C-8

command sets in Network Show Commands for more than 10 devices (FAQ)   A-3

compression-decompression report (Syslog Analysis)   3-3

Configuration Management application   2-16

benefits of   2-19

Change Audit, using with   13-1

Config Editor option   2-43

benefits of   2-46

functional flow (figure)   2-47

tasks (table)   2-48

FAQs on

devices imported from NMS, comparing configurations   A-3

finding out what devices are supported   A-3

functional flow   2-20

archive-specific tasks (table)   2-25

configuration archive   2-23

illustration   2-21

NetConfig, Config Editor, and Network Show commands   2-24

workflow (figure)   2-22

NetConfig option   2-28

benefits of   2-33

functional flow (figure)   2-33

new features   2-28

tasks (table)   2-35

usage scenario   10-1

Network Show Commands option   2-37

benefits of   2-39

commands, error messages regarding   A-4

commands, FAQs on   A-4

commands, functional flow (figure)   2-41

commands, how many per set   A-4

commands, inclusiveness   A-4

command sets for more than 10 devices   A-3

new features   2-37

tasks (table)   2-42

new features   2-16

overview   1-4

tasks (table)   3-2

troubleshooting   A-11

usage scenarios

Configuration Management alone   9-1

with Change Audit   13-1

with multiple other applications   7-1

configuring multiple devices   10-1

prerequisites   10-1

procedures   10-3

NetConfig job, defining   10-4

template, creating   10-3

verifying   10-6

Contract Agent access, updating   15-2

Contract Connection application   2-49

FAQs on serial numbers

different types   A-13

out of sync   A-13

why Electronic Serial Number field might be blank   A-14

troubleshooting   A-13

usage scenario, with Inventory   15-1

workflow   2-50

contract status of devices, updating

prerequisites   15-1

procedures   15-1

verifying   15-2

crmimport command, description   C-1

custom reports in Syslog Analysis

creating   14-1

verifying creation of   14-2

viewing   5-3

cwconfig command, description   C-2

cwinvcreport command, description   C-2

D

Data Extracting Engine (DEE)   2-50

dbpasswd.pl command, description   C-3, C-4

device configuration changes

checking   13-1

prerequisites   13-1

procedures   13-2

using a template   9-1

prerequisites   9-1, 10-1

procedures   9-3

verifying   9-1

device data, importing to Inventory   11-1

prerequisites   11-1

procedure   11-2

verification   11-4

Device Navigator   2-52

Device Navigator application

functional flow

tasks (table)   2-53

devices

(see also PIX devices)   12-1

configuring multiple   10-1

prerequisites   10-1

procedures   10-3

verifying   10-6

contract status on, updating   15-4

Device Serial Number field blank, FAQ on   A-16

disabled, troubleshooting   2-34

imported from NMS, comparing configurations   A-3

monitoring   5-1

prerequisites   5-1

procedures   5-2

verifying   5-4

network

checking contract status of   15-2

updating contract status on   15-4

Network Show command sets for more than 10 (FAQ)   A-3

outside the NAT, managing   4-2

serial numbers

updating   15-3

verifying, FAQ on   A-16

verifying update of   15-4

why they may not match shipment serial numbers   15-3

supported

adding support incrementally   1-16

by Configuration Management, FAQ on determining   A-3

by Inventory, FAQ on determining   A-15

by which applications, FAQ on determining   A-51

syslog messages for, not getting   A-32

troubleshooting configuration of   2-34

unmanaged, adding to Inventory   7-5

upgrading   6-1

prerequisites   6-1

procedures   6-2

verifying   6-9

VPN

advanced report, messages from selected   3-4

search report   3-2

Device Views application   2-2

device credentials, setting   2-4

illustration   2-3

overview   1-5

tasks (table)   2-4

view types   2-2

dig command, description   C-4

directory structure used by CiscoWorks Server for backups (FAQ)   A-45

dmgtd command, description   C-4

documentation

additional online   xiv

obtaining   xv

related   xiv

E

Essentials Server

deleting images from, caution regarding   7-5

maintaining   7-1

ConfigArchive files, removing old   7-10

configuration, quick download to a device   7-7

configuration files, removing from the archive   7-6

images, removing from the software library   7-4

old data, removing from the Job Control report   7-5

prerequisites for maintenance   7-1

procedures   7-2

records, removing from the Change Audit log   7-2

unmanaged devices, adding to Inventory   7-5

verifying maintenance   7-11

Change Audit log records removed   7-12

configuration files removed from archive   7-13

old ConfigArchive jobs removed   7-14

old data removed from the Job Control report   7-12

quick downloads   7-13

software images removed from the library   7-12

unmanaged devices added to Inventory   7-13

F

file import formats   B-1

comma-separated values (CSV) file   B-1

device integration file (DIF)   B-4

functionality, adding   1-16

G

getting started   1-11

H

hardware encryption report (Inventory)   3-2

help

(see also troubleshooting)   A-1

online documentation   xiv

I

IKE report (Syslog Analysis)   3-4

images (see software images)   3-2

import_rme.pl command, description   C-5

importing device data to Inventory   11-1

prerequisites   11-1

procedure   11-2

verification   11-4

Inventory application   2-55

benefits of   2-56

determining devices supported by, FAQ on   A-15

device data, importing   11-1

prerequisites   11-1

procedure   11-2

verifying   11-4

FAQs on

data collection methods   A-15

device serial number, verifying and correcting   A-16

Device Serial Number field blank   A-16

devices supported   A-15

Inventory Poller   A-15

most recent changes   A-16

Schedule Collection, how often to run   A-15

Schedule Collection, when last performed   A-15

functional flow   2-57

illustration   2-58

tasks (table)   2-60

workflow (figure)   2-59

new features   2-55

overview   1-6

reports

hardware encryption   3-2

image upgrade   3-2

VPN management solution   3-2

tasks (table)   3-2

troubleshooting   A-14

unmanaged devices, adding to   7-5

usage scenarios

with Contract Connection   15-1

with multiple applications   7-1

inventory information, maintaining   15-1

prerequisites   15-1

procedures   15-1

device serial numbers, updating   15-3

network devices, checking contract status of   15-2

verifying   15-2

contract status on network devices   15-4

device serial numbers updated   15-4

J

Job Approval application   2-66

overview   1-6

process   2-66

tasks (table)   2-68

workflow (figure)   2-67

M

maintaining the Essentials Server (see Essentials Server)   7-1

monitoring devices   5-1

prerequisites   5-1

procedures   5-2

custom report, viewing   5-3

network availability, determining current   5-2

syslog messages, viewing latest   5-3

verifying   5-4

N

NAT (see under devices)   4-2

NetConfig (Configuration Management option)   2-28

benefits of   2-33

functional flow (figure)   2-33

new features   2-28

tasks (table)   2-35

usage scenarios, using alone   10-1

Network Address Translation Support   4-1

Network Show Commands (Configuration Management option)   2-37

FAQs on

commands, error messages   A-4

commands, how many per set   A-4

commands, inclusiveness   A-4

command sets for more than 10 devices   A-3

functional flow (figure)   2-41

new features   2-37

tasks (table)   2-42

new features

in Change Audit   2-12

in Configuration Management   2-16

Config Editor option   2-44

NetConfig option   2-28

Network Show Commands option   2-37

in Inventory   2-55

in Software Management   2-69

in Syslog Analysis   2-77

O

OSPF NOMEMORY errors, correcting   14-1

overview   1-1

adding

functionality   1-16

incremental device support   1-16

applications   1-3

Availability   1-3

Change Audit   1-3, 1-4

Configuration Management   1-4

Device Views   1-5

Inventory   1-6

Job Approval   1-6

Software Management   1-7

Syslog Analysis   1-7

System Configuration   1-8

table of   1-3

architecture   1-9

features   1-2

functional architecture

Cisco.com   1-11

CiscoWorks Server   1-10

database and functions   1-10

illustration   1-9

web clients   1-11

functions   1-12

administrative tasks   1-13

system configuration   1-14

task workflow   1-14

user tasks   1-13

getting started   1-11

supported devices   1-15

time zone implementation   1-16

P

packet replay report (Syslog Analysis)   3-3

password policy   8-1

enabling password policy   8-2

jobs, defining   8-3

job status, verifying   8-5

prerequisites   8-2

pdexec command, description   C-5

pdmsg command, description   C-5

pdreg command, description   C-6

pdrun.pl command, description   C-6

pdshow command, description   C-5

pdterm command, description   C-5

PIX devices, managing through the Proxy Server   12-1

images, distributing   12-5

prerequisites   12-3

procedures   12-4

Proxy Server

importing   12-4

verifying importation   12-5

privileges, Contract Agent

updating   15-2

when required   15-2

R

removeJrmJobs.pl command, description   C-6

removeRmeJobs.pl command, description   C-6

reports

advanced, report of messages from selected VPN devices (Syslog Analysis)   3-4

certificate report (Syslog Analysis)   3-3

compression-decompression (Syslog Analysis)   3-3

custom reports in Syslog Analysis

creating   14-1

prerequisites to creating   14-1

verifying creation of   14-2

viewing   5-3

de-encapsulation (Syslog Analysis)   3-3

hardware encryption

Inventory   3-2

Syslog Analysis   3-3

IKE report (Syslog Analysis)   3-4

image upgrade (Inventory)   3-2

packet replay report (Syslog Analysis)   3-3

Syslog Analysis   3-3

VPN configuration (Configuration Management)   3-2

VPN management solution (Inventory)   3-2

restorebackup.pl command, description   C-7

RmeJobCreateService.pl command, description   C-7

RmeJobEnableService.pl command, description   C-7

S

SampleEmailScript.pl command, description   C-8

Schedule Collection (Inventory)

how often to run (FAQ)   A-15

when last performed   A-15

scheduling

Schedule Collection

how often to run, FAQ on   A-15

when last performed, FAQ on   A-15

software image upgrade jobs, in scenario   6-6

servers

CiscoWorks (see CiscoWorks Server)   A-45

Essentials (see Essentials Server)   7-1

software images

caution regarding deleting   7-5

image upgrade report   3-2

removing from the software library   7-4

retrieving from CCO   6-3

Software Management application   2-69

benefits of   2-70

Change Audit, using with   6-1

functional flow   2-70

illustration   2-71

tasks (table)   2-73

workflow (figure)   2-72

functional flow (figure)   2-71

new features   2-69

overview   1-7

troubleshooting   A-19

usage scenario

with Change Audit   6-1

with multiple other applications   7-1

workflow (figure)   2-72

supported devices, overview   1-15

Syslog Analysis application   2-76

FAQs on

location of syslog messages   A-33

not getting syslog messages for devices   A-32

syslog window appears to lock up   A-33

functional flow   2-78

illustration   2-79

on Windows   2-79

new features   2-77

overview   1-7

reports

certificate   3-3

compression-decompression   3-3

custom, creating   14-1

de-encapsulation   3-3

hardware encryption   3-3

IKE   3-4

messages from selected VPN devices   3-4

packet replay   3-3

syslog custom report   14-1

tasks (table)   2-82

troubleshooting   A-32

usage scenarios

alone   14-1

with Availability   5-1

with multiple other applications   7-1

using with Availability, scenario   5-1

workflow   2-80

Change Audit workflow, comparison   2-80

illustration   2-80

syslog custom report (Syslog Analysis)

scenario   14-1

prerequisites   15-1

procedures   14-1

verifying   14-2

System Configuration application   2-6

overview   1-8

tasks (table)   2-6

T

technical support

(see also troubleshooting)   A-1

Telnet passwords, changing (scenario)   9-1

templates

for configuring multiple devices, creating   10-3

for device configuration changes, using   9-1

prerequisites   9-1

procedures   9-3

verifying   9-1

time zone implementation, overview   1-16

troubleshooting   A-1

Change Audit   A-2

Cisco, contact when updating

Contract Agent profile   15-2

contract status on network devices   15-4

CiscoWorks Server   A-44

Configuration Management   A-11

Contract Connection   A-13

FAQs on   A-13

disabled devices   2-34

Inventory   A-14

misconfigured devices   2-34

Software Management   A-19

FAQs, access to   A-19

troubleshooting   A-28

Syslog Analysis   A-34

typographical conventions used in this document   xi

U

uninstall.sh command, description   C-8

updating

Contract Agent profile   15-2

contract status of devices

prerequisites   15-1

verifying   15-1, 15-2

contract status on network devices   15-4

device serial numbers   15-3

upgrade analysis through CCO, performing   6-2

upgrading devices   6-1

prerequisites   6-1

procedures   6-2

CCO upgrade analysis, performing   6-2

software images, retreiving from CCO   6-3

software image upgrade, scheduling   6-6

upgrade, tracking   6-8

verifying   6-9

V

VPN Security Management Solution   3-1

Configuration Management reports   3-1

search VPN devices   3-2

VPN configuration report   3-2

Inventory reports   3-2

hardware encryption reports   3-2

image upgrade reports   3-2

Syslog Analysis reports   3-3

advanced report, messages from selected VPN devices   3-4

certificate report   3-3

compression-decompression report   3-3

de-encapsulation report   3-3

hardware encryption reports   3-3

IKE report   3-4

packet replay report   3-3

VPN Syslog Analysis Tasks (table)   3-3