Table Of Contents
Obtaining Technical Assistance
Preface
This document provides instructions for installing and configuring Resource Manager Essentials 3.5 (Essentials) on Windows.
Audience
This document is for anyone who installs, configures, verifies, and uses Resource Manager Essentials (Essentials) software. Network administrators and operators should have these skills:
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Basic Windows system administrator skills
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Conventions
This document uses the following conventions:
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Caution
Product Documentation
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The following product documentation is available:
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Release Notes for Resource Manager Essentials on Windows
This document describes known problems (bugs) in Resource Manager Essentials. This document is available in the following formats:
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User Guide for Resource Manager Essentials
This document describes Resource Manager Essentials, gives an overview of the applications that make up Essentials, provides conceptual information about network management, and describes common tasks you can accomplish with Essentials. This document is available in the following formats:
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Help > Resource Manager Essentials > Usage Scenarios and Troubleshooting.•
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Installation and Setup Guide for Resource Manager Essentials
This document describes instructions for installing and configuring Resource Manager Essentials 3.5. This document is available in the following formats:
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Context-Sensitive Online Help
You can access the help in two ways:
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Related Documentation
Note
The following additional documentation is available:
Quick Start Guide for LAN Management Solution, Release 2.2
This document provides basic requirements for installing, upgrading, and setting up LAN Management Solution (LMS) 2.2 so you can get your server up and running as quickly as possible. In addition, the document also contains an exhaustive list of documention for LMS 2.2. This document is available in the following formats:
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User Guide for CiscoWorks Common Services
This document describes CiscoWorks Common Services, gives an overview of the applications that make up Common Services, provides conceptual information about network management, and describes common tasks you can accomplish with CiscoWorks Common Services. This document is available in the following formats:
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Help > Server Configuration> User Guide for Common Services.•
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Installation and Setup Guide for CiscoWorks Common Services
This document describes instructions for installing and configuring CiscoWorks Common Services. This document is available in the following formats:
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Additional Information Online
You can download device packages for new devices from Cisco.com and find information about all supported devices by logging into Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000e/dev_sup/index.htm.
You can login to Cisco.com as a registered user for:
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You can download IDU for Essentials from:
http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme
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To see a list of the device packages installed on your CiscoWorks server, select Server Configuration > About the Server > Applications and Versions. Then click on the Inventory Manager link to see specific device information.
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquires are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
