Table Of Contents
Release Notes for Resource Manager Essentials 3.3 on AIX and HP-UX
Caution
New Features
Documentation Roadmap
Additional Release-Specific Information Online
Known Problems
General Known Problems on HP-UX
Server, Browser, and Desktop Known Problems
Installation and Upgrade Known Problems
Installation Known Problems on AIX
Uninstallation Known Problems
Administrator Known Problems
Availability Known Problems
Config Editor Known Problems
Configuration Management Known Problems
Configuration Management Known Problems on AIX
Contract Connection Known Problems
Inventory Known Problems
NetConfig Known Problems
Software Management Known Problems
Software Management Known Problems on HP-UX
Syslog Analysis Known Problems
Syslog Analysis Known Problems on AIX
Obtaining Documentation
World Wide Web
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Contacting TAC by Using the Cisco TAC Website
Contacting TAC by Telephone
Release Notes for Resource Manager Essentials 3.3 on AIX and HP-UX
These release notes are for use with CiscoWorks 2000 Resource Manager Essentials 3.3 running on AIX 4.3.3 and HP-UX 11.0. (Additional information can be found in the Release Notes for CD One, 4th Edition on AIX and HP-UX).
This document contains:
•
Caution
•New Features
•Documentation Roadmap
•Additional Release-Specific Information Online
•Known Problems
–Server, Browser, and Desktop Known Problems
–Installation and Upgrade Known Problems
–Installation Known Problems on AIX
–Uninstallation Known Problems
–Administrator Known Problems
–Availability Known Problems
–Config Editor Known Problems
–Configuration Management Known Problems
–Contract Connection Known Problems
–Inventory Known Problems
–NetConfig Known Problems
–Software Management Known Problems
–Syslog Analysis Known Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Caution
•Make sure all applications are stopped before you upgrade Essentials. The upgrade depends on having reasonable interaction time with the database. If this is not possible, the upgrade fails.
•CWSI Campus 2.x and Essentials 3.3 cannot coexist on the same machine.
•We have certified our product using HP-UX 11.0 with the September 2000 General Release patch bundle. Failure to install this patch bundle may lead to performance issues and other problems.
New Features
The new features in Resource Manager Essentials 3.3 are:
•Support for Java Plug-in.
•Support for new devices. (See the Supported Devices in Resource Manager Essentials 3.3.)
•Inventory—New Custom Reports
•The Serial Number report displays information about the devices in the selected view.
•The Service Assurance Agent (SAA) is an IOS feature that measures Round Trip Response Time (RTR).
•Syslog Analysis—Support added for the WorkFlow application on Cisco's Media Convergence servers.
Documentation Roadmap
The documents provided in PDF on your product CD are:
•Getting Started with the CiscoWorks2000 Server (DOC-787167=)—Provides information about setting up, administering, and assessing the CiscoWorks2000 Server. The CiscoWorks2000 Server is required and used by all CiscoWorks2000 applications.
•Installing and Setting Up CD One on AIX (DOC-7812889=)—Provides installation instructions including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information.
•Installing and Setting Up CD One on HP-UX (DOC-7812888=)—Provides installation instructions including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information.
•Installing and Setting Up Resource Manager Essentials on AIX (DOC-7812887=)—Provides information about Resource Manager Essentials requirements and how to install Resource Manager Essentials on AIX.
•Installing and Setting Up Resource Manager Essentials on HP-UX (DOC-7812886=)—Provides information about Resource Manager Essentials requirements and how to install Resource Manager Essentials on HP-UX.
•Using Resource Manager Essentials (DOC-7811544=)—Provides information on using Resource Manager Essentials.
•Resource Manager Essentials online help—Provides task-oriented and context-sensitive help from every window that contains a Help button.
You can order a complete set of hardcopy user guides for the products contained in the LAN Management Solutions Bundle using the part number CWDOC-RWAN-LMS.
You can place orders for documentation through an authorized Cisco reseller or a Cisco sales representative.
You can purchase individual installation and user guides using the Cisco MarketPlace ordering system. Cisco sales representatives, resellers, and users with direct ordering privileges can locate documentation part numbers and other ordering information by selecting the Documentation product family within MarketPlace and navigating to the CiscoWorks2000 section.
Additional Release-Specific Information Online
For information about supported devices, refer to the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000e/
dev_sup/index.htm
Known Problems
Known problems are unexpected behaviors or defects in Resource Manager Essentials software releases. They are graded according to severity level. These release notes contain information for severity levels 1 through 3.
You can search for problems using the Cisco bug tracking tool, Bug Navigator II. To access Bug Navigator II, log into Cisco.com and select Service & Support > Technical Support Help—Cisco TAC > Tools > Software Bug Toolkit >
Bug Navigator II, or enter the following URL in your web browser: http://www.cisco.com/support/bugtools.
This section contains:
•General Known Problems on HP-UX
•Server, Browser, and Desktop Known Problems
•Installation and Upgrade Known Problems
•Installation Known Problems on AIX
•Uninstallation Known Problems
•Administrator Known Problems
•Availability Known Problems
•Config Editor Known Problems
•Configuration Management Known Problems
•Configuration Management Known Problems on AIX
•Contract Connection Known Problems
•Inventory Known Problems
•NetConfig Known Problems
•Software Management Known Problems
•Software Management Known Problems on HP-UX
•Syslog Analysis Known Problems
•Syslog Analysis Known Problems on AIX
General Known Problems on HP-UX
Table 1 General Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdt92222
|
Internal Server Error occurs when CiscoWorks2000 is run from a browser.
|
This problem occurs when you run CiscoWorks2000 from a browser. The swap usage increases steadily, eventually becomes full, and this error message appears:
Internal Server Error
If the swap increase is not monitored, the swap usage reaches 100 per cent, and you may have to reboot the machine.
This problem may occur after running CW2000 Server continuously for a period of more than two weeks.
Workaround:
1. Monitor swapinfo using swapinfo -tm.
2. If the swap usage is nearing 90 percent, stop the ANIServer process by entering:
#cd /opt/CSCOpx/bin
#./pdterm ANIServer
3. Restart the ANIServer process by entering:
#./pdexec ANIServer
|
Server, Browser, and Desktop Known Problems
Table 2 Server, Browser, and Desktop Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
Browsers running on remote X servers
|
Browsers running on remote X servers are not supported.
|
None
|
Cisco Voice Manager
|
Cisco Voice Manager must be installed on a different machine than Essentials.
|
None
|
Navigator 4.x: Table of contents or index does not appear in online help
|
If the table of contents or index does not appear in online help, hold down the Shift key and click Reload.
|
None
|
Printing from a browser does not work reliably
|
To print a copy of an Essentials screen, use the Print Screen or Capture Screen function.
|
CSCdp07512
|
JVM in Netscape 4.61
|
The JVM in Navigator 4.61 leaks memory in proportion to the number of classes loaded by the applet being used.
Workaround:
Close your browser to free all memory claimed by the VM.
|
CSCdp08278
|
Tasks might fail if server is not 100% up
|
1. If you try to access CiscoWorks2000 before server is running fully, Login Manager will not appear.
Workaround:
–For Netscape Navigator, click Reload.
–For Internet Explorer, click Refresh.
2. At the beginning of the CiscoWorks2000 session, if you select a task from the navigation tree before the server is running fully, the task might fail.
To work around the problem, select task again. If this does not help, restart system by one of these methods:
–From the CiscoWorks2000 desktop, select ServerConfiguration >
Administration > Process
Management > Stop Process. Click the System radio button, then click Finish. Select Server Configuration > Administration > Process
Management > Start Process, click the System radio button, then click Finish.
–From the command line, enter
/etc/rc.dmgtd stop
/etc/rc.dmgtd start
Make sure all processes are running before relaunching tasks. Select Server Configuration >Administration > Process Status. The State column shows whether processes are running.
|
CSCdp13935
|
NetConfig exit in conjuction with device-search applets can crash browser
|
If you use NetConfig application extensively and use device-selection applets on desktop at same time, browser crash might occur when you exit NetConfig.
|
CSCdp22312
|
Multiple sessions of Essentials on a single client are not supported
|
Only one instance of Essentials can be run from any given client.
|
CSCdp74251
|
Application performance is very slow with HTTP proxy
|
Accessing Essentials via HTTP proxy might cause significant performance degradation.
Workaround:
Access CiscoWorks2000 Server directly from client.
|
CSCdp82755
|
Navigator 4.x: Cannot access CiscoWorks2000
|
After Config Editor Job browser is launched, you cannot access CiscoWorks2000 Desktop or Java console.
Workaround:
Close Config Editor Job browser before trying to access other applications.
|
CSCds16984
|
Unable to launch Essentials from Netscape or Internet Explorer.
|
One of the possible causes is JRun Proxy Server process is not running.
Workaround:
Reboot the system, running RME server.
|
CSCds24797
|
Netscape exits when you quit from NetConfig.
|
This happens when you run Netscape client on Solaris without Java plug-in enabled.
Workaround:
Run the Netscape client with Java plug-in enabled.
|
Installation and Upgrade Known Problems
Table 3 Installation and Upgrade Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
ATM image version and image family might be incorrect after upgrade
|
After an upgrade to Essentials 3.3, delete the ATM images and then reimport ATM images from the software image library.
|
CSCdk18245
|
Clearing cache
|
When you upgrade your software, you might need to clear your browser cache file to display the login frame.
Workaround:
If you are running Navigator, select Edit > Preferences > Advanced > Cache, then select Clear Memory Cache.
If you are running Internet Explorer, select View > Internet Options > General > Temporary Internet File > Delete Files.
|
CSCdk89921
|
Essentials screen appears without the login applet.
|
Do not change default file ownership and permissions for /var/sadm directory. If you do, casuser will not be able to read the files in the directory.
|
CSCdp11661
|
Server error when attempting to open Inventory report
|
If you install TrafficDirector after Essentials and select /opt/CSCOpx for TrafficDirector installation directory (or the subdirectory where Essentials is installed), TrafficDirector could corrupt Essentials.
Workaround:
Uninstall both Essentials and TrafficDirector and reinstall both products. Uninstalling only TrafficDirector does not clear problems in Essentials.
|
CSCdr72068
|
Command syntax is not clear for restore backup.
|
Restore backup fails with fresh RME installation, for the command:
restorebackup.pl -d
database-backup-directory
The output message does not clearly explain the command syntax you need to follow to restore the database backup for reinstalling RME.
Workaround:
Execute the command
/opt/CSCOpx/bin/perl
/opt/CSCOpx/bin/restorebackup.pl -force
-d backup-directory
to restore the backup database after installing
RME 3.3.
|
CSCdt24499
|
Wrong query while reinstalling Resource Manager Essentials over CD Two (inventory only).
|
A query CW2000 has been detected on this system. Are you sure you want to reinstall (y/n) appears if you try to reinstall Essentials on a server on which CD Two (inventory only) was previously upgraded to Essentials and Essentials was uninstalled later.
Workaround:
Enter y to continue reinstalling Essentials.
|
CSCdt82319
|
System View not present after restoring database from rme.dborig.
|
Applicable system view for Media Convergence Server and VPN Devices is missing when runtime rme.db is replaced with pre-packaged rme.dborig.
Media Convergence Server that is under:
Resource Manager Essentials >
Syslog Analysis > WorkFlow Report.
VPN Devices that are under:
•VPN Management Solutions > Reports > Configuration Management > VPN Configuration Reports
•VPN Management Solutions > Reports > SyslogAnalysis > Advanced
Workaround:
After replacing rme.db with rme.dborig do the following:
1. Stop daemon manager.
2. Change directory to: /opt/CSCOpx/conf/bg2rigel/rme
3. Execute the command:
/opt/CSCOpx/bin/perl /opt/CSCOpx/dbupdate/dbupdate.pl r06000vpn.txt
4. Restart daemon manager.
This will re-insert the missing Applicable System View to the Essentials database.
|
|
CSCdt86208
|
Re-installation of RME 3.3 over CD Two, 3rd Edition has problems in configuration operations.
|
If you have upgraded to RME 3.3 from CD Two, 3rd Edition and uninstalled RME 3.3 later, re-installation of RME 3.3 again over CD Two might have problems in configuration application.
Workaround:
Uninstall CD Two, 3rd Edition completely before installing RME 3.3 again.
|
CSCdt59224
|
Daemons not started when patch PHNE_22397 is installed.
|
The patch PHNE_22397 requires these (or any superceding patches) patches to be installed:
•PHKL_18543 PM/VM/UFS/async/scsi/io/
DMAPI/JFS/perf patch
•PHKL_20016 2nd CPU not recognized in G70/H70/I70
•PHCO_22269 cumulative SAM/ObAM patch
•PHNE_22397 cumulative ARPA Transport patch
•PHKL_22432 VxFS 3.1 icache cumulative patch
•PHNE_22566 Cumulative STREAMS Patch
•PHKL_22589 LOFS, select(), IDS/9000 and umount race fix
•PHKL_22840 IDS/9000; syscalls related to file/socket
•PHCO_23651 fsck_vxfs(1M) cumulative patch
•PHKL_23812 probe,sysproc,shmem,pm,mmap cumulative patch
Workaround:
To start the daemons:
•Install the above patches.
Or
•Install a previous version of the patch PHNE_22397.
Or
•Uninstall patch PHNE_22397.
|
Installation Known Problems on AIX
Table 4 Installation Known Problems on AIX
Bug ID
|
Summary
|
Explanation
|
CSCdt72207
|
Multi-processor machines hang when you invoke an application.
|
The machine hangs if the patches bos.mp and bos.up are not installed.
Workaround:
Install the patches bos.mp and bos.up, version 4.3.3.50 or later.
|
Uninstallation Known Problems
Table 5 Uninstallation Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdp05515
|
After an Essentials uninstall, Job Resource Manager does not remove NetConfig jobs
|
If you uninstall Essentials 3.x, you might notice NetConfig jobs are still displayed under Server Configuration > Administration > Job Management.
Workaround:
Reinstall Essentials, then remove residual jobs by selecting unwanted jobs and clicking the Remove button.
|
Administrator Known Problems
Table 6 Administrator Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
Starting Essentials as root
|
If you start Essentials by logging in as root and entering /etc/rc.dmgtd start, make sure you do not suspend the root session with the Suspend command. If you suspend the root session after manually starting Essentials, other processes, such as the Daemon Manager, DIServer, and IcServer, are also suspended.
Workaround:
Unsuspend the root session.
|
Availability Known Problems
Table 7 Availability Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdm05454
|
Protocol Distribution report shows 100% TCP/IP utilization for Catalyst 5000 switches
|
If you launch the Protocol Distribution report from the Reachability Dashboard, and the option for availability polling for Reload & Protocol Distribution is off, the Protocol Distribution report shows 100% TCP/IP utilization for Catalyst 5000 family devices.
If you launch Protocol Distribution directly from the Availability menu, the application recognizes that no views are configured for Protocol Distribution monitoring.
|
CSCdt10034
|
Private Views of one user shown to other users.
|
When you create a private view and add this view to Availability polling, your view will be visible if another user logs and opens the Reachability dashboard or any other Availability options.
|
Config Editor Known Problems
Table 8 Config Editor Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdp97125
|
Running Config Editor from Config Viewer or VPN Config Reports leaves an empty browser.
|
If you run Config Editor from Config Viewer or VPN Config Reports, an empty browser is launched.
Workaround:
Do not close the browser or some features might not function properly.
|
CSCdr09236
|
Config Editor fails to download interactive config commands
|
If you try to download a configuration in "merge" mode and it has interactive configuration commands, such as set interface commands in Catalyst switches, the download fails.
Workaround:
Remove interactive configuration commands before scheduling a download.
|
CSCdr14391
|
Unable to edit config file from Solaris Netscape browser
|
You cannot edit a file after opening it by Device and Version or Pattern search. Private copies previously opened are also affected.
Workaround:
Restart Configuration Editor. Unless you open a new file, you cannot edit private copies.
|
CSCds15225
|
Super user is able to unlock a file while a user is editing it.
|
The device could go to an unmanaged state if a super user unlocks a file while a user is editing it.
Workaround:
Remove the device from inventory and add it again.
|
Configuration Management Known Problems
Table 9 Configuration Management Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
TACACS with SecureID
|
The Essentials configuration archive does not support TACACS with SecureID. It supports static passwords, which are defined when you add or import devices into the Essentials inventory.
|
None
|
Configuration Import Message
|
Cwconfig cannot validate the syntactic correctness of configuration files uploaded to the device via the import command. As a result, the import is reported successful even if the configuration file is invalid. The configuration update will not succeed on the device, but cwconfig cannot detect this failure.
|
None
|
Access restrictions and file permissions
|
Cwconfig is a set-userid program owned by root; it belongs in bin. However, as soon as the program starts, cwconfig sets the userid to bin. Groupid of the process remains the same as the invoking user's groupid. Consequently, all files created by cwconfig, exported configurations and log files, are owned by bin and belong in the same group as the invoking user. The files have read-write permissions for both owner and group.
|
None
|
Banner commands on devices
|
Banner values are contained between quotation marks (") in config archive and between Ctrl-C (^C) characters in a device.
When using NetConfig or Config Editor, or Telneting to a device, do not add quotation marks or Ctrl-C characters to banner commands on devices. Banner commands containing these characters cause configuration applications to function incorrectly.
|
None
|
Updating modules in Catalyst 5000 Switches
|
cwConfig does not update or change configurations of individual modules in Catalyst 5000 switches even when import or write2run commands report a successful download. cwConfig updates only supervisor engine module configuration.
|
None
|
Devices with multiple IP addresses
|
The TFTP transport mechanism might not work for devices with multiple IP addresses when a given device is managed by using the hostname in the Inventory database. The SNMP library used by TFTP queries for only one IP address for a given hostname while performing hostname resolution with the corresponding domain name server.
For a device with more than one IP address, hostname resolution might not return the IP address of the interface running the SNMP agent. In such cases, TFTP fails and displays SNMP Time Out Error.
Workaround:
Import devices using the IP address in the inventory database.
|
None
|
Standard device prompts required for Configuration Archive Telnet mechanism
|
The Telnet transport mechanism cannot retrieve or update device configurations, if any remote devices have nonstandard device prompts.
The accepted, standard device prompts on Cisco IOS devices are the device prompt strings ending with the greater than symbol(>)or the pound symbol (#) at the Telnet login and enable mode. The accepted, standard device prompts on Catalyst devices end with the keyword "enable" at the Telnet enable mode.
|
None
|
Running Resource Manager Essentials on Multi-homed Machines.
|
By default Configuration Management assumes a non multi-homed machine.
Workaround:
Set the variable MULTI_HOME=true in the ($NMSROOT)\objects\cmf\data\Transport.ini file and restart ChangeAudit process.
|
None
|
Module configuration not retrieved even if the module has valid credentials for a CAT switch.
|
Configuration Management will not retrieve the configuration of the modules which have valid TELNET credentials, if a previous module had wrong credentials.
If in a CAT switch, the supervisor and ATM module have the same credentials and RSM has a different one, Configuration Management will retrieve the configurations of Supervisor, fail for RSM module and display the following message, "Incorrect Telnet passwords"
and will also fail for ATM module displaying the same error even if it has valid credentials.
|
CSCdk12667
|
Command-line syntax errors
|
When a cwconfig session has multiple syntax errors, only the first detected error is reported. The others remain unlisted.
|
CSCdp91314
|
Netshow error: "java.lang.outOfMemory"
|
Netshow might flag a "java.lang.outOfMemory" error on a device. This problem occurs only with specific types of devices and only if number of threads (set in properties file) is greater than 1 and number of devices supplied to the command is also greater than 1.
Workaround:
Run command line interface application on problem device alone or reduce number of threads to 1 and run serially.
|
CSCdp98087
|
Selecting Config Editor from Device Config report throws Java exception
|
Select Resource Manager Essentials > Configuration Management > NetConfig and create a new job. Select device from the Select Devices dialog box then select View Configuration to display Device Configuration Quick View Report. If you select Config Editor from this report, it gives a Java exception.
If you try to use both NetConfig and Config Editor from same browser, one might fail.
|
CSCdr00103
|
Netsys: Message incorrectly confirms the creation of a baseline
|
When creating a baseline using an invalid Netsys installation directory, a message appears stating that a Netsys baseline was created successfully although creation failed.
|
CSCdr03091
|
Netsys: Setting the baseline name value
|
Netsys setup creates a directory called sConfig under the Netsys installation directory which contains config files Essentials passes to Netsys. Directory is deleted after setup.
Workaround:
Do not set baseline name value in Netsys setup to sConfig or any subdirectory.
|
CSCdr09236
|
cwConfig fails to download interactive config commands
|
When you use import or write2run commands, remove interactive config commands before scheduling a download.
|
CSCds15998
|
Periodic jobs created in netshow batch report cannot be edited or stopped after it is executed once.
|
Use Copy job to create a new job and modify the contents.
Workaround:
There is no direct workaround to stop the job other than using job CLI.
|
CSCds19913
|
Netshow Batch reports do not work when you restart JRM.
|
Restart Daemon Manager.
|
CSCds20036
|
Launching Copy Job from Job Details window does not work.
|
Launch Copy Job from
Configuration Management > Network show commands > BatchReports > Job Browser.
|
CSCds32981
|
Invalid DB client error is displayed after you restart all processes in CiscoWorks2000 using Server Configuration > Administration > Process Management > Stop Process This error also appears when you select Server Configuration > Administration > Process Management > Start Process.
|
Stopping the system does not stop all the processes.
Workaround:
Stop and restart JRunProxyServer on the CW2K Server machine. This restores the DB connections.
|
CSCdt77418
|
Unable to import configurations from CiscoWorks 4.0.
|
Essentials 3.3 does not support import from CiscoWorks 4.0.
|
Configuration Management Known Problems on AIX
Table 10 Configuration Management Known Problems on AIX
Bug ID
|
Summary
|
Explanation
|
CSCdm83922
|
Editing a job just before scheduled execution
|
If you edit a job just before it is scheduled to run and do not complete the edit in time, the job will run in its preedited state. The desired edit can still be scheduled, but you cannot reedit that job after the original edit is scheduled.
Workaround:
Make sure your edit is complete before a job is scheduled to run or delete the job and create a new one.
|
CSCdt14616
|
Launching Edit job fails from Job Details window
|
Editing a Job from Job Details window may not work sometimes.
Workaround:
Launch Edit job from
Configuration Management > Network Show Command > Batch Reports > Job Browser.
|
CSCdt24115
|
Catalyst 5000 Devices: Transport FallBack from TFTP to Telnet Fails.
|
Catalyst 5000 device displays:
Device is busy with previous operation, Try later
when config fetch operation is attempted.
The device going into busy state is a feature of the Catalyst 5000 switches and this is to prevent too many TFTP/Telnet connections within short intervals of time.
Workaround:
Change Transport Order to the Telnet as the first protocol.
|
CSCdt35384
|
Command entered in Upper case get entered as lower case
|
When you create a command set and enter command with certain parameters in upper case using Resource Manager Essentials > Configuration Management > Network Show > Define Command Set, it gets entered as a lower case.
Workaround:
None
|
CSCdt65939
|
Netsys is not supported on remote Windows NT host.
When you select
Resource Manager Essentials > Administration > Configuration Management > General Setup > Netsys Setup > Apply, an error message appears:
Internal Error occured.
|
Workaround:
Add the remote Windows NT host name, and remote host IP address to the /etc/hosts file.
|
CSCdt87380
|
cwconfig -help displays wrong copyright strings.
|
cwconfig -help displays the copyright date as 1998-2000 and does not display 2001. Contact Cisco Technical Assistance Center for the patch. The URL is http://www.cisco.com/tac.
|
Contract Connection Known Problems
Table 11 Contract Connection Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdm87814
|
Essentials' Check Contract Status tool generates information for routers only.
|
If you select Resource Manager Essentials > Contract Connection > Check Contract Status, information is generated for routers only.
Use a web browser to obtain information from the Cisco.com URL:
http://www.cisco.com/cgi-bin/front.x/
csadispatch?AppName=ContractAgent
From View Contracts, select By Contract > Serial > Purchase Order > Service Order Number (Contract Lookup), and find the contract information.
|
Inventory Known Problems
Table 12 Inventory Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
IP address may change between reboots
|
You must import cable modems ubr904 and ubr924 using the fully qualified pathname. These devices get the IP address of the cable interface using DHCP from the head-end cable router. The IP address might change between reboots.
|
None
|
PIX Firewall device
|
Configure the PIX Firewall device on your SNMP server host so Essentials can manage it. Enter the server and IP address of your Essentials workstation.
|
None
|
Importing desktop machines
|
Do not import desktop machines unless they are running Cisco CallManager application. Otherwise, desktop machine appears incorrectly in the device selector under CallManagers.
|
CSCdk35153
|
Chassis modem table is not polled correctly
|
Inventory reports show only configured modems. An interval exists between modem installation and modem configuration. During interval, the Inventory application might detect only one modem. Additionally, log messages might display database integrity violations. These messages can be ignored.
Workaround:
Go to device and configure modem, then reacquire inventory data.
|
CSCdm01805
|
Adding devices to Essentials fails
|
Adding devices to Essentials fails if case-insensitive community strings already exist in the database. If you add a device to the Essentials database with community strings similar to those already present in the ACCESS_DATA table (the only difference is the use of upper and lower case), the import fails.
Since community strings are not removed from the database, this problem also applies to devices removed from the database.
|
CSCdm75952
|
Do not use special characters in the Change Device Attributes window
|
If you select Resource Manager Essentials > Administration > Inventory > Change Device Attributes, then select a device and click, you must select User Fields. Do not use special characters such as apostrophes (`), semicolons (;), or parentheses (()) in these fields.
|
CSCdp61331
|
Comma included in password will cause device import to fail
|
In comma separated value (CSV) format, the "," character is used as a delimiter. Therefore, fields in the CSV file should not contain the "," character.
If you use a "," character in password or other fields while adding a device, CSV file generated after exporting will be invalid. Exported CSV file cannot be used for importing devices.
|
CSCdp62990
|
Change Audit Reports might time out
|
If inventory contains 3000 devices or more, selecting Change Audit > All Changes or 24-Hour Reports > Change Audit Report might cause timeout.
|
CSCdp78299
|
Device card names do not appear in Detailed Device Report
|
The Detailed Device Report for BPX 8600, IGX 8400, and IPX devices running switch software releases earlier than 9.1 does not show interface information.
|
CSCdr81211
|
When a hitherto managed device is disconnected from the network, Scheduler does not report the status as `Not Responding'.
|
Once a device has been managed using Essentials, it will not display the status as `Unmanaged' or `Not Responding'.
Workaround:
Manually delete the device from the inventory.
|
CSCds48244
|
Import operations fail for 7100 and 7200 routers due to IOS bug.
|
Import operations may fail for Cisco 7100 and 7200 routers because of snmp timeout.
Workaround:
Select RME > Administration > System Configuration and increase Slow SNMP Timeout to more than 60 seconds.
|
CSCds73696
|
IcServer increasing in size.
|
IcServer shows steady increase in memory size of the process over time.
Workaround:
Restart IcServer daemon periodically.
Enter:
$NMSROOT/bin/pdterm IcServer $NMSROOT/bin/pdexec IcServer
where NMSROOT is the CW2000 install directory
|
CSCdt72151
|
Log file increases in size for every inventory collection.
|
Inventory schedule collection, manual update of inventory, inventory polling (If inventory change is detected) and syslog initiated inventory update results in increase of log file size.
Workaround:
Monitor and clean up the following log files on a periodic basis.
Solaris:
/var/adm/CSCOpx/log/daemons.log
|
CSCdu26680
|
DIServer down and pdshow not working.
|
This problem occurs if you select Resource Manager Essentials, and click
Admin > Inventory > Import from file.
Then if you try to add 3000 devices from a file to the inventory, you can add the first 2000 devices without problems.
After that the DIServer goes down, and this error message appears in the Import Status Summary:
Server Error:DIServer down
However, you can add the remaining 1000 devices to the inventory.
After all 3000 devices are added, no more devices can be added as the DIServer is down.
Moreover, pdshow does not work and hence the process status cannot be displayed.
Workaround:
•Import no more than 1000 devices at a time.
•Breakup the import file in such a way that each file contains no more than 1000 devices.
|
NetConfig Known Problems
Table 13 NetConfig Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdr05712
|
Password template fails to get module configurations
|
If you run NetConfig job to change the password on a device and ATM and RMS modules on that device are configured with same telnet and enable passwords, passwords on those modules and NetConfig job will fail to retrieve module configurations from the device.
Workaround:
Select Update Archive for device after NetConfig job is done.
|
CSCdr09236
|
NetConfig fails to download interactive config commands
|
In NetConfig, do not use interactive configuration commands, such as set interface commands in Catalyst switches, with adhoc templates.
|
CSCdr50519
|
Cannot write to startup config after changing telnet password.
|
It is not possible to enable the Write Running Configuration to Startup Configuration option in a NetConfig job that changes the telnet passwords. If this is done, the job will fail when trying to write the Running Configuration to Startup.For all other templates this works fine.
Workaround:
Add an adhoc template that does a `write mem' instead of using the Write Running to Startup Configuration option. Alternatively, a second job can be created with a harmless change and Write Running to Startup Configuration option enabled to run after the first one.
|
CSCdr33026
|
NetConfig throws exception under certain circumstances
|
Working on NetConfig and ConfigEditor simultaneously on the user interface displays an exception.
Workaround:
Do not launch NetConfig and ConfigEditor from the same browser. One of them may not function properly.
|
Software Management Known Problems
Table 14 Software Management Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdm78469
|
Cisco.com Upgrade Analysis task may recommend incorrect flash upgrade requirements
|
If you select Resource Manager Essentials > Software Management > CCO Upgrade Analysis > Distribution, the upgrade might recommend a Flash memory upgrade for a device that already satisfies the Flash memory requirement. Some versions of Cisco IOS images report a Flash memory size that is less than the actual size, which causes the upgrade analysis to make incorrect conclusions about the Flash memory requirement.
Workaround:
If the upgrade analysis recommends a Flash memory upgrade, make sure that the upgrade is necessary.
|
CSCdp92065
|
Adding image to library from device fails
|
If you select Resource Manager Essentials > Administration > Edit Preferences and you have a Catalyst device running Supervisor 5.4(1), do not select rcp option. Otherwise, distribution and image import jobs fail.
|
CSCdr23552
|
Distribute Image does not work with RCP when DNS is enabled.
|
Distribute image with RCP fails because RME does not append the fully qualified DNS name of the router to be upgraded to the file ~cwuser/.rhost. Essentials appends the router name only to ~cwuser/.rhost with router_name + . This rhost does not allow the use of RCP.
Workaround:
1. Before starting the upgrade with SWIM modify the file under ~cwuser\.rhosts with the entry
or
Note device_name stands for the fully qualified DNS name.
2. After the upgrade, remove this entry from the file.
|
CSCdr56059
|
Boot command fails when a second image is pushed into C2610 router.
|
When a second image is pushed onto a C2610 router, the boot command may fail because the device does not understand the command put out by SWIM.
Workaround:
After SWIM has finished downloading the image, manually issue a reboot command on the device.
|
CSCdr73079
|
Error occurs when you try to upgrade an MC3810-V3 device using SWIM.
|
The software has been updated in the 12.1(4.0.2)T version of the MC3810 image family.
Workaround:
If the device contains images earlier to 12.1(4.0.2)T version, manually load the device with the images with version 12.1(4.0.2)T or later. Boot the device from the new image and update RME inventory to get SWIM support.
|
CSCdr80132
|
SWIM distribution image fails after the first cat6509.
|
SWIM's distribution of image to multiple cat6509 switches may fail after the first switch.
|
CSCdr82379
|
RCP fails for SWIM distribution on Windows 2000.
|
This error occurs on machines running Windows 2000 while upgrading an SFB 2500 device. The upgrade tries to copy the file on the flash on the device. An RCP copy is initiated and fails. The tftp download is performed and the upgrade operation succeeds.
Workaround:
None
|
CSCdr87269
|
SWIM hangs if inventory contains 5000 or more devices.
|
If Inventory contains 5000 or more devices, and all devices are selected in SWIM, SWIM may hang when device specific queries are issued, or may generate an error message.
Workaround:
Select a maximum of 50 devices at a time before issuing the queries.
|
CSCdr95664
|
Flash disks are not displayed when downloading software image to 7206 VXR devices.
|
When trying to download software image to 7206 VXR devices, the flash disks are not displayed.
Workaround:
None
|
CSCds33889
|
Image download to and from device with subdirectory fails.
|
Distribution to a device or an image import job from the device having images in the sub directory fails. While importing the images from the device's subdirectory, SWIM considers the images in the subdirectory and continues to schedule the job but the job displays an error message.
Workaround:
Copy the images that have to be imported from the device to the root directory. For distribution, images are distributed only to the root directory using SWIM.
|
CSCds35787
|
Retry job fails for slam dunk without recognizing image in library.
|
This behavior is observed for Retried jobs of specific device family such as 8540 & 2948G series of devices. When the slam dunk failed jobs relating to these specific devices are retried, it fails with an error message that the image does not exist in the local library. However, the images are found in local library.
Workaround:
Create a new job to perform the failed task.
|
CSCds66601
|
Image upgrade is proper but job is reported as error (1900 series).
|
This occurs while upgrading a 1900 device over a slow network. When the 1900 device upgrade is in progress and exceeds 5 minutes, SWIM assumes that the job has failed as it received no response from the device.This results in SWIM marking the job as failed. However, the upgrade is successful.
|
CSCds71189
|
Remote Software Image Management (SWIM) upgrade of 2948G router fails when subnet contains 3COM devices.
|
Workaround:
Use Trivial File Transfer Protocol (TFTP) to upgrade 2948G router when subnet contains 3COM devices.
|
CSCdt36628
|
Baselining, sychronization and backup image fails for 7140-2FE.
|
This is because the sysConfigName variable is not populated in certain ATA flash card devices.
Workaround:
Import device manually.
|
CSCdt03226
|
SWIM upgrade for Cat3524 PWR XL fails
|
While upgrading a 3524-PWR-XL the XP series of images are also recommended. The 3524-PWR-XL has features that are not supported in the XP series images. 3524 PWR XL support only XU and XW series.
Workaround:
None.
Check the Release notes for the image before applying it on the device.
|
CSCdt36634
|
Baselining, synchronization and backup image fails for Catalyst 4232.
|
This is because the sysConfigName variable is not populated in certain versions of the image.
Workaround:
Import image manually from the device.
|
CSCdt33990
|
Undo feature not working for the PIX devices.
|
Workaround:
Schedule a new job.
|
Software Management Known Problems on HP-UX
Table 15 Software Management Known Problems on HP-UX
Bug ID
|
Summary
|
Explanation
|
CSCdu12676
|
SWIM jobs fail.
|
This problem occurs when you schedule about 12 SWIM jobs at a time. The following error message appears:
/opt/CSCOpx/bin/cwjava: The fork function failed. Too many process already exist.
Workaround:
Optimize and fine-tune the maxuprc kernel parameter value. HP suggests a maxuprc value of 200 (maximum value).
|
Syslog Analysis Known Problems
Table 16 Syslog Analysis Known Problems
Bug ID
|
Summary
|
Explanation
|
None
|
MultiSwitch Feature Card for Catalyst 6000 and RouterSwitch Feature Card for Catalyst 5000
|
Backup of current images during image distribution fails for the MultiSwitch Feature Card for Catalyst 6000 devices and RouterSwitch Feature Card for Catalyst 5000 devices.
Images running on these devices cannot be imported by the image baseline or image synchronize task.
|
CSCdk47488
|
Changing the default logging facility
|
Syslog messages are logged to a file configured to store local7.info messages from routers, but for the PIX devices, the default is not local7.
Workaround:
Set the PIX device to facility 23.
|
CSCdr77668
|
Altiga VPN 3000 series concentrators are not automatically recognized in the inventory.
|
To update the inventory with current device status:
•Schedule inventory collection on a regular basis (weeks, days, hours).
•Set Inventory Puller Schedule to work on a regular basis.
•Update Inventory as a one time event for specific devices.
|
CSCdr85509
|
Syslog Reports do not show the correct time (in MET Timezone).
|
During daylight savings time in MET timezone, the syslog reports generated show the messages recorded with a time stamp one hour ahead of the time when they were actually received by the RME Server. This corrects itself during non-DST period.
Workaround:
None
|
CSCds91728
|
Advanced option in Syslog Analysis accepts invalid severity.
|
Advanced option in Syslog administrative wizards accept invalid severity. Only 0-6 are valid severity levels. The wizard can accept 7, 8 and 9 also.
Workaround:
Make sure that the severity entered is between 0 and 6.
|
CSCdt19282
|
Exception error message thrown when you try to invoke "Syslog Message Reference" from Device Center.
|
If the syslog reports are generated from the
Device Center > All Syslog Messages option, then clicking on the details hyperlink generates error message.
Workaround:
The reports generated under the Syslog Analysis folder can be used to view the details of error explanations.
|
CSCdt32881
|
Workflow Report custom/private views are not displayed
|
Your custom/private views will not be shown in the device selector shown in Workflow Reports. This is irrespective of whether the custom/private view has a few or only Workflow devices.
All the Workflow devices will be shown in the MCS Servers system view. You can choose any of them to see the reports.
Workaround:
None
|
Syslog Analysis Known Problems on AIX
Table 17 Syslog Analysis Known Problems on AIX
Bug ID
|
Summary
|
Explanation
|
CSCdu25664
|
Online Help refers to the wrong version of Java.
|
When you do a remote SAC, these errors appear:
You must have Java interpretor version 1.2 or above to run remote syslog collector.
However, the Online Help link under http://server-machine/help/syslog/index.html refers to Java version 1.1.8.
Workaround:
You must install Java interpreter version 1.2, or a later version, to run the remote syslog collector.
|
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•http://www.cisco.com
•http://www-china.cisco.com
•http://www-europe.cisco.com
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters
(California, USA) at 408 526-7208 or, in North America, by calling
800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
AccessPath, AtmDirector, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC, CiscoLink, the Cisco NetWorks logo, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0104R)
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