Table Of Contents

A - B - C - D - E - H - I - M - P - Q - R - S - T - U - V - X -

Index

A

ACS (Cisco Access Control Server)

defining QPM server in 4

defining usernames, device groups, user groups in 4

for user authentication in QPM 1

permissions and device groups, setup for working with 4

updating QPM user permissions in 6

user permissions 5

audience for this document 5

authentication

using ACS for 4

using CiscoWorks for 2

B

backups, keeping free disk space for 3

C

cautions

significance of 6

Cisco.com, accessing 9

CiscoWorks

adding username for authentication 2

user permissions and authentication 2

CiscoWorks Common Services, See Common Services 2

Common Services

and QPM 2

changing database passwords in 3

must be installed before QPM 2

system requirements for QPM and 2

troubleshooting problems starting 9

uninstalling QPM from 13

D

databases

compacting, See Rebuild Database utility 3

exporting from QPM 2.1.x 1

password for 3

debug information, obtaining 12

Diagnostic Tool

for obtaining system status information 12

disk space, keeping free for backups 3

documentation 6

audience for this 5

feedback, submitting electronically 10

obtaining 9

CD-ROM 10

Cisco.com 9

ordering 10

other Cisco publications and information 13

related to this product 9

typographical conventions in 5

domain controller, incompatible with Common Services 2

E

exporting

databases from QPM 2.1.x 1

information from QPM 3.x 1

See also, QPM 2.1.x Export Utility 2

H

hardware requirements, See system requirements 2

help 11

Cisco.com 11

TAC 12

Escalation Center 13

website 12

I

importing

information from QPM 2.1.x 3

information from QPM 3.x 3

QPM 3.0.x IP telephony templates 5

installing

Common Services before QPM 2

preparing for 4

QPM (procedure) 1

QPM 3.1 on a system with QPM 2.x 4

QPM Export Utility in QPM 2.1.x patch 1

QPM troubleshooting problems 9

upgrading from QPM 3.0.x, sequence for 4

verifying 7

IP telephony templates

after importing from QPM 3.0.x 4

M

migrating QPM 3.x information 1

P

password, for QPM database 3

permissions, See user permissions 1

Q

QPM

migrating information 1

overview 1

user permissions 1

QPM 2.1.x Export Utility

installing 1

using to export databases 2

QPM 2.x

already installed on a machine 4

QPM 3.1 installation

database password 3

procedure 1

system requirements for 2

troubleshooting 8

uninstalling (procedure) 13

verifying 7

QPM 3.x Export Utility 1

QPM 3.x Import Utility 3

R

Rebuild Database utility, for compacting database 3

S

setqpmloggermode command 12

setting trace logging mode 12

software requirements, See system requirements 2

system requirements 2

client 3

server 2

T

TAC (Technical Assistance Center) 12

Escalation Center 13

website 12

TACACS+

defining Login Module as 4

technical support 11

Cisco.com 11

TAC 12

Escalation Center 13

website 12

terminal services, incompatible with Common Services 2

trace logging mode, setting 12

troubleshooting 8

obtaining debug information 12

obtaining system status information using Diagnostic Tool 12

problems installing QPM 9

problems starting Common Services 9

problems starting QPM 10

typographical conventions in this document 5

U

uninstalling QPM 13

upgrading from QPM 3.0.x

installation sequence 4

IP telephony templates 4

migrating QPM information 1

user permissions 1

ACS 5

adding username for CiscoWorks authentication 2

using CiscoWorks 2

working with 1

working with ACS device groups and 4

user roles and privileges, See user permissions 1

V

verifying QPM installation 7

X

XML Export Utility, See QPM 2.1.x Export Utility 2