Table Of Contents
Working with Common Services View
Critical Message Window
DCR and AAA Information
Device Discovery Summary
Device Allocation Summary
Devices Managed by the Applications
Job Information Status
Log Space Usage
Process Status
Products Installed
Servers and Applications
System Backup Status
User Login Information
Common Services
Working with Common Services View
CiscoWorks Common Services (CS), is a set of management services that is shared by CiscoWorks applications. CiscoWorks is a family of products based on Internet standards, to manage networks and devices. All CiscoWorks products use and depend on Common Services.
Common Services creates a standard user experience for all management functions. It also provides a common framework for all basic system-level operations such as installation, data management including backup-restore and import-export, event and message handling, and job and process management.
Common Services enables critical information to be shared among the various products, and provides a new framework for delivering timely support of new devices. Additionally, CS supports new platforms, and provides enhanced security mechanisms.
This chapter describes the portlets available in the CS View and how to customize these portlets.
•
Critical Message Window
•DCR and AAA Information
•Device Discovery Summary
•Device Allocation Summary
•Job Information Status
•Log Space Usage
•Process Status
•Products Installed
•Servers and Applications
•System Backup Status
•User Login Information
•Common Services
Critical Message Window
In the Critical Message Window portlet, you can view the alerts for CiscoWorks folder utilization, down processes and log space usage.
For instance, if the usage of the folder or the log space exceeds the limit, the alerts appear. These alerts are displayed in red.
•To configure the Critical Message Window portlet, see Configuring Refresh Time
•To customize the look and feel of the Critical Message Window portlet, see Changing the Look of Your Portlets.
Table 10-1 lists the Critical Message Window portlet details.
Table 10-1 Critical Message Window Portlet
Details
|
Description
|
CiscoWorks Folder Utilization is xyz%.
For example: 14%
|
Displays in percentage the utilization of CiscoWorks folder
|
Processes xyz are down.
For example:ESS, EssMonitor, Proxy and so on.
|
Displays the processes that are down.
All the processes that are down are displayed in red in the portlet.
However, when the DFM processes such as DFMCTMStartup and Data Purge are down, they are not displayed in the Critical Message Window portlet.
|
Log files xyz exceeded the recommended size limit.
For example: jrm.log
|
Displays the log files that have exceeded the limit.
All the log files that have exceeded the limit are displayed in red.
|
Note The Authorization Mode and Authentication Mode appears in Critical Message Window portlet (displayed in red) only if the user does not have full privilege in the DCR and AAA Information portlet.
For more information, see User Guide for Common Services 3.2
DCR and AAA Information
The Device and Credential Repository (DCR) and Authentication Authorization and Accounting (AAA) Information portlet allows you to view the information about the device credentials, admin settings and security settings.
The device credentials and admin settings enable you to view the device management status.
The security settings enable you to view the security settings in CS such as the Authentication mode, Authorization mode, and Single sign-on configuration.
•To configure DCR and AAA Information portlet, see Configuring Refresh Time.
•To customize the look and feel of DCR and AAA Information portlet details, see Changing the Look of Your Portlets.
Table 10-2 lists the DCR and AAA Information portlet details.
Table 10-2 DCR and AAA Information Portlet
Field
|
Description
|
Authentication Mode
|
Displays the mode selected to authenticate the Common Services server when logging into the CiscoWorks application. For example, TACACS+, MS Active Directory.
•If the status is displayed in green, the authentication is successful against the local or external server.
•The status is in red when you log into the CiscoWorks application in fallback mode.
|
Authorization Mode
|
Displays the mode selected to authorize the user after authentication.
The Authorization services can be provided by ACS or non-ACS (CiscoWorks local) server.
The information displayed in green denotes the following:
•The ACS Server is reachable from CiscoWorks Server through both TACACS+ and HTTP/HTTPS connectivity.
•The System Identity User is configured with all privileges in ACS.
The information displayed in red denotes the following:
•ACS Server is not reachable from CiscoWorks Server through both TACACS+ and HTTP/HTTPS connectivity.
•The System Identity User is not configured with all privileges in the ACS mode.
Click the link corresponding to the Authorization Mode to view the ACS Connection Status details.
|
SSO Mode
|
Displays the SSO mode, such as Stand alone, Master/Slave.
|
Authorized Devices
|
Displays the number of authorized devices. (For ACS Mode).
Click on the number to view the DCR Device Management page details.
|
Devices Not Configured in ACS
|
Displays the number of devices that are not configured in ACS mode.
Click the link corresponding to the Devices Not Configured in ACS to view the DCR ACS Devices List Report.
|
No.of.Devices
|
Displays the number of devices. Click on the number to view the DCR Device Management page details.
|
DCR Mode
|
Displays the DCR mode such as Standalone, Master, Slave.
|
You can click the portlet name in the title bar of the portlet to navigate to the Security settings page in the CS application.
For more information, see User Guide for Common Services 3.2
Device Discovery Summary
The Device Discovery Summary portlet gives the summary of the discovered devices, such as the total number of devices discovered, reachable devices, unreachable devices, devices added to DCR and devices updated to DCR and so on.
Note The Device Discovery Summary portlet is not added to CS View by default. However, the portlet is listed below the CS link and you can add it to any view.
To configure the Device Discovery Summary portlet, see Configuring Refresh Time.
To change the Look and Feel of the Device Discovery Summary portlet, see Changing the Look of Your Portlets.
Table 10-3 displays the Device Discovery Summary portlet details.
Table 10-3 Device Discovery Summary Portlet
Field
|
Description
|
Discovery Status
|
Displays the status of the discovery whether it is initializing, running or complete.
|
Discovery Start Time
|
Displays the day, month, date, and time of when the discovery began.
|
Discovery End Time
|
Displays the day, month, date, and time when the discovery got completed.
|
Total Devices Discovered
|
Displays the number of devices found.
You can click on the number to navigate to the Device Discovery Report for all Devices Discovered.
|
Reachable Devices
|
Displays the number of devices that are reachable.
You can click on the number to navigate to the Device Discovery Report for Reachable devices.
|
Unreachable Devices
|
Displays the number of unreachable devices.
You can click on the number to navigate to the Device Discovery Report for Unreachable devices.
|
Devices Newly Added to DCR
|
Displays the number of devices added to DCR.
You can click the number to navigate to the Device Discovery Report for Devices Newly Added to DCR.
|
Devices Updated to DCR
|
Displays the number of devices updated to DCR.
You can click on the number to navigate to the Device Discovery Report for Devices Updated in DCR.
|
You can click the portlet name in the title bar of the portlet to navigate to the Device Discovery Summary details page in the CS application.
For more information, see User Guide for Common Services 3.2.
Device Allocation Summary
In the Device Allocation Summary portlet, you can view the summary of all the devices managed by each application. For more information, see Devices Managed by the Applications
The portlet also displays the details of the devices not managed by the application.
If the server is in a Master -Slave setup, the Device Allocation Summary will display device management information about all Masters and Slaves.
In a Master- Slave setup when the same device is managed by both the Master and the Slave in an application, it creates a duplicate entry. However, the Device Allocation Summary portlet displays the number of devices after deleting the duplicate entries.
To configure the Device Allocation Summary details, see This chapter contains:.
To customize the Device Allocation Summary details, see Changing the Look of Your Portlets.
Table 10-4 lists the Device Allocation Summary portlet details.
Table 10-4 Device Allocation Summary Portlet
Field
|
Description
|
Application
|
Displays the name of the applications managing devices such as Resource Manager Essentials (RME), Device Fault Manager (DFM), Health and Utilization Monitor (HUM), Campus Manager (CM) and Internetwork Performance Monitor (IPM).
|
Managed Devices
|
Displays the number of devices managed by the corresponding application.
You can click the Device Count to launch the devices managed by the Application report. The report displays the server name and the managed device count.
|
Total no. of devices in the server
|
Displays the total number of devices in the server.
|
Devices not managed by any application.
|
•In Non-ACS mode:
Displays the total number of devices not managed by any of the applications.
•In ACS mode:
Displays the total number of devices that are neither configured in ACS nor managed by any of the applications.
|
Devices Managed by the Applications
Step 1 Go to Device Allocation Summary portlet.
The name of the application such as Campus Manager (CM), Device Fault Manager (DFM), Resource Manager Essentials (RME), Internetwork Performance Monitor (IPM), Health and Utilization Monitor (HUM) are displayed along with the number of the devices managed by each application.
Step 2 Click the device number link in the Managed Device column.
For example, if you click the device number link against Campus Manager application, the Device Managed By Campus Manager Application page is launched.
You can view the names of the servers and the device count.
Step 3 Click the number link in the Device Column.
The display name of the server along with the attributes, such as IP Address and Host Name are displayed.
Job Information Status
In the Job Information Status portlet, you can view the status of up to 20 jobs of the installed applications.
•To configure the Job Information Status portlet, see Job Information Status
•To customize the look and feel of the Job Information Status portlet, see Changing the Look of Your Portlets.
Table 10-5 lists Job Information Status portlet details.
Table 10-5 Job Information Status Details
Field
|
Description
|
Job ID
|
Unique ID assigned to the job by the system, when the job is created. The Job IDs are displayed in ID.No.of.Instances format in periodic jobs.
For example, the Job ID 1002.11 indicates that this is the eleventh instance of the job whose ID is 1002.
When you click the Job ID, the job details, if available, are displayed.
|
Job Type
|
Type of the job.
For example, Inventory Collection, SyslogDefaultPurge, and Net Config Job.
|
Status
|
Status of the scheduled jobs that are completed.
The Job states include Succeeded, Failed, Crashed, Cancelled, and Rejected.
The status of the succeeded jobs are displayed in green and the Failed, Crashed, Cancelled, and Rejected jobs are displayed in red.
|
Job Description
|
Description of the job provided by the job creator. It can contain alphanumeric characters.
|
Owner
|
Name of the user who had created the job.
|
Scheduled At
|
Date and time when the job was scheduled.
|
You can click the portlet name in the title bar of the portlet to navigate to the Job Browser page in the CS application.
For more information, see User Guide for Common Services 3.2
Log Space Usage
In Log Space Usage portlet, you can manage the reports on log file size and file system utilization.
•To configure the Log Space Usage portlet, see Configuring Refresh Time.
•To customize the Log Space Usage portlet, see Changing the Look of Your Portlets.
Table 10-6 lists Log Space Usage portlet details.
Table 10-6 Log Space Usage Portlet
Field
|
Description
|
Log file
|
Name of the log file such as syslog.log, EDS.log and so on.
The asterisk (*) displayed along with some log file name denotes that there are multiple files available.
|
Directory
|
Displays the location of the logfile.
For instance, C:\PROGRA~1\CSCOpx\log\filename.
|
File Size
|
Current size of the logfile displayed in bytes. If it is displayed in red, it indicates that the file has exceeded the size limit.
|
Recommended Size Limit
|
The recommended size limit for a log file in bytes.
|
File System Utilization
|
Percentage of the file system utilized.
File percentage displayed in red, indicates that the size has exceeded the limit of 90% utilization.
You should reduce the size of your log file if your file system utilization is over 90%.
|
You can click the portlet name in the title bar of the portlet to navigate to Log File status report page in the CS application.
For more information, see User Guide for Common Services 3.2
Process Status
In Process Status portlet, you can manage application-specific activities or jobs.
Note You can click the Manage Process link to manage by either starting or stopping the Process.
•To configure Process Status portlet, see This chapter contains:.
•To customize the look and feel of Process Status portlet, see Changing the Look of Your Portlets.
Table 10-7 lists Process Status portlet.
Table 10-7 Process Status Portlet
Field
|
Description
|
State
|
Status of the process, such as Failed to start, Running normally and Shutdown.
|
No. of Process
|
Number of the processes corresponding to Failed to start, Running normally and Shut down.
|
You can click the portlet name in the title bar of the portlet to navigate to the Process Status report page in the CS application.
For more information, see User Guide for Common Services 3.2
Products Installed
In the Products Installed portlet, you can view the name of the installed product, along with its version and status.
You can click the name of the installed product, to view the CS Software Update's Application and Packages installed report page.
•To configure the Products Installed portlet, see This chapter contains:.
•To customize the look and feel of the Products Installed portlet, see Changing the Look of Your Portlets.
Table 10-8 lists the Product Installed portlet details.
Table 10-8 Product Installed Portlet
Field
|
Description
|
Name
|
Displays the name of the installed product,.
|
Version
|
Displays the version number of the product.
|
License Status
|
Displays the license status either as licensed or purchased details.
|
Size
|
Displays the device limit for the licensed application.
|
You can click the Portlet name in the title bar of the portlet to navigate to the Software updates page in the CS application. For more information, see User Guide for Common Services 3.2.
Servers and Applications
In the Servers and Applications portlet, you can view the home page of the installed applications in the DCR Master or Slave. If the server is in Standalone mode, the portlet will display only its installed applications.
Note The Servers and Applications portlet is not added to CS View by default. However, the portlet is listed below the CS link and you can add it to any view.
To configure the Servers and Applications portlet, see This chapter contains:.
To customize the look and feel of Servers and Applications portlet, see Changing the Look of Your Portlets.
Table 10-9 lists the Servers and Applications portlet details.
Table 10-9 Servers and Applications Portlet
Servers
|
Applications
|
Displays the name of the server.
|
Displays the applications installed in the respective server.
You can click the application name link to navigate to the home page of the corresponding application.
|
Note An error message server unreachable/invalid certificate appears in the portlet, if any of the servers are down, host name is not DNS(Domain Name Server) resolvable, or if the certificate is invalid.
.For more information, see User Guide for Common Services 3.2.
System Backup Status
In the System Backup Status portlet, you can view the status such as the current backup schedule, last backup status, last backup location and the time when the last backup was completed.
You should back up the database regularly so that you have a safe copy of the database. You cannot back up the database while restoring it. Whenever you perform a backup, all the databases of the installed applications are backed up.
Common Services provides a single backup and restore facility to back up and restore all applications installed on the CiscoWorks server. You cannot backup or restore individual portal databases without the Common Services backup utility.
Use the Common Services Backup dialog box to schedule system backups at regular intervals.
•To configure the System Backup Status portlet, see This chapter contains:.
•To customize the look and feel of the System Backup Status portlet, see Changing the Look of Your Portlets.
Table 10-10 lists the System Backup Job Details portlet details.
Table 10-10 System Backup Status Job Details Portlet
Field
|
Description
|
Backup Schedule
|
Displays the date and time at which the backup was scheduled.
You can click the link corresponding to the Backup Schedule to view/schedule the respective Backup Job details in the CS application.
|
Last Backup Completed at
|
Displays the date and time when the last backup was completed.
|
Last Backup Status
|
Displays the status of the last backup.
|
Last Backup Location
|
Displays the location of the last backup.
|
You can click on the portlet name in the title bar of the portlet to navigate to the Backup Job page in the CS application.
For more information, see User Guide for Common Services 3.2.
User Login Information
In the User Login Information portlet, you can view the information on users currently logged into CiscoWorks server using the User Login Information portlet.
You can send broadcast messages to logged-in users by clicking the Send Message to all users link displayed in the User Login Information and you will receive the message within 60 seconds by default.
•To configure the User Login Information portlet, see This chapter contains:.
•To customize the look and feel of User Login Information portlet, see Changing the Look of Your Portlets.
Table 10-11 lists the User Login Information portlet details.
.
Table 10-11 User Login Information Portlet
Field
|
Description
|
No. of Logged-in Users
|
Displays the number of logged-in users.
You can click the number of logged-in users to view the Who is Logged on Report page in Common Services.
|
Users
|
Displays the log-in details of all the users and the number of sessions opened by each user.
|
You can click the portlet name in the title bar of the portlet to navigate to the Who is Logged on Report page in Common Services.
For more information, see User Guide for Common Services 3.2.
Common Services
CiscoWorks Common Services (Common services) represents a common set of management services that are shared by CiscoWorks applications. CiscoWorks is a family of products on Internet standards for managing networks and devices.
•You can customize and configure the Common Services portlet.
•To customize the look and feel of the Common Services portlet, see Changing the Look of Your Portlets.
To configure the Common Services portlet:
Step 1 Go to the CiscoWorks LMS Portal and select the CS View.
A list of CS portlets appear.
Step 2 Go to the Common Services portlet and click the Configuration 
icon.
Step 3 Select the application name from the Application drop-down list.
You can select any application name from the drop-down list.
Step 4 Click Save to save the settings.
The new Application portlet appears.
Or
Click the Back arrow 
icon to return to the portlet.
Table 10-12 lists the Common Services portlet details.
Table 10-12 Common Services Portlet
Field
|
Description
|
Home
|
Serves as a dashboard for the CS application.
It also provides information on:
•Status of the job
•Status of security configuration
•Information on Devices and Credentials Administration mode.
•Details on the Backup schedule and last backup status
•Online user's information.
|
Server
|
Common Services includes administrative tools to configure the server, manage security, and data.
You can set up security mechanisms, manage processes, jobs, resources, and generate reports that provide troubleshooting information about the status of the server.
•Security
Provides security mechanisms to prevent unauthenticated access to the CiscoWorks Server, CiscoWorks application and to other data.
•Report
Provides detailed reports on logfile status, roles and privileges, users currently logged in, processes that are currently running and system activities that occur within the Cisco Works Common Services client applications.
•Admin
Enables you to manage process, set up backup parameters, update licensing information, collect server information, manage jobs and resources, and configure system-wide information on the CiscoWorks Server.
•Home page Admin
Allows you to register or unregister the following in the home page.
–Application Registration: Register Cisco application that resides on other servers.
–Links Registration: Add additional links to CiscoWorks home page for both custom and third party applications.
–Settings: Change CiscoWorks home page name, custom tool Label and Third party label.
|
Software Center
|
Allows you to view a list of all CiscoWorks related bundle and products currently installed on your system.
|
Device and Credentials
|
Displays information on devices and enables you to view the device management and device discovery status.
|
Groups
|
Named set of devices.
The group is characterized by a set of properties, such as an associated rule, name, description type, and access permission.
The rule determines the membership of a group that may change whenever you evaluate the rule.
|
You can click the portlet name in the title bar of the portlet to navigate to the Common Services home page in the CS application.
For more information, see User Guide for Common Services 3.2.
