Table Of Contents
LAN Management Solution, Release 1.3 (Maintenance Kit)
SUPPLEMENTAL LICENSE AGREEMENT
LAN Management Solution 1.3 Overview
LMS Contents
Additional Information Online
What's New?
Server and Client System Requirements
Solaris Patches for LAN Management Solution 1.3
LAN Management Solution Port Usage
Upgrade Paths
Upgrade Options
Upgrading to LAN Management Solution 1.3
Prerequisites
Important Upgrade Notes
Order of Upgrade
Upgrading CiscoWorks Common Services 2.2
Upgrading CiscoWorks Common Services 2.2 on Solaris
Upgrading CiscoWorks Common Services 2.2 on Windows
Upgrading Resource Manager Essentials 3.5
Upgrading Resource Manager Essentials 3.5 on Solaris
Upgrading Resource Manager Essentials 3.5 on Windows
Upgrading Campus Manager 3.3
Upgrading Campus Manager 3.3 on Solaris
Upgrading Campus Manager 3.3 on Windows
Upgrading to nGenius Real-Time Monitor
Upgrading to nGenius Real-Time Monitor 1.4
Upgrading nGenius Real-Time Monitor 1.4 Service Pack 6
Adding or Updating Devices in Inventory
Where to Go Next
Related Documentation
Obtaining Documentation
Cisco.com
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Obtaining Additional Publications and Information
Quick Start Guide
LAN Management Solution, Release 1.3 (Maintenance Kit)
1 SUPPLEMENTAL LICENSE AGREEMENT
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCOWORKS LAN MANAGEMENT SOLUTION
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download, or otherwise use the Software. When used below, the term "server" refers to central processor unit.
ADDITIONAL LICENSE RESTRICTIONS
Installation and Use
The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use following Software components:
•
CiscoWorks Common Services with CiscoView: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server. If some components of this bundle are installed on separate servers, a copy of CiscoWorks Common Services can be installed with each component in Customer's network management environment.
•Resource Manager Essentials (Essentials): May be installed on one (1) server in Customer's network management environment.
•Campus Manager (Campus): May be installed on one (1) server in Customer's network management environment.
•nGenius Real Time Monitor (RTM): May be installed on one (1) server in Customer's network management environment.
Reproduction and Distribution
Customer may not reproduce nor distribute software.
DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS
Please refer to the Cisco Systems, Inc. Software License Agreement.
2 LAN Management Solution 1.3 Overview
The LAN Management Solution (LMS) software provides applications for configuring, administering, monitoring, and troubleshooting a campus network. It enables network administrators to effectively manage their LAN and campus networks.
You must install LMS on a system that meets specific requirements. You must configure client systems and some applications before use.
In this document you will find:
•LMS contents, including links for accessing online documentation.
•New features added to this release.
•Hardware and software requirements for optimal performance.
•Upgrade paths and pointers to additional documentation that provides detailed procedures for installing each product. If you already have other CiscoWorks bundled products installed on your system, you might not need to install all of the products included in LMS.
•Information about ordering documentation and contacting Cisco Systems for additional assistance.
Note Device Fault Manager (DFM) is not a part of LMS 1.3. The DFM product CD-ROM provided with this Maintenance Kit is applicable for the LMS 2.2 customers.
To install DFM, you will require a previous licensed copy of DFM. If you do not have a DFM 1.2 (or earlier) CD-the installation cannot proceed. As you are a non DFM customer, you may not have a previous licensed copy of DFM. Contact your Cisco sales representative, if you wish to install DFM. Then follow the DFM installation instructions provided in the Quick Start Guide for LAN Management Solution, Release 2.2 (Maintenance Kit). This document comes in your product package.
LMS Contents
Table 1 describes the contents of the LAN Management Solution, Release 1.3 for Solaris and Windows.
Table 1 LMS 1.3 Contents
This product...
|
Allows you to...
|
And includes these components
|
CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)
|
Provide common software and services for all other LMS products. You can deploy, monitor, and troubleshoot devices across your network.
CiscoWorks Common Services 2.2 includes:
•Common Services 2.2-A set of shared application services
•CiscoView 5.5-A graphical device management tool
•Integration Utility 1.5-An integration module that supports third-party Network Management Systems (NMS)
|
•CiscoWorks Common
Services 2.2 with CiscoView 5.5 product CD-ROM
•Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris
•Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows
|
Resource Manager Essentials 3.5 (Essentials)
|
Manage network inventory and device changes, network configuration, and software images. Also allows you to monitor network availability and perform syslog analysis.
|
•Resource Manager
Essentials 3.5 product CD-ROM
•Release Notes for Resource Manager Essentials 3.5 on Solaris
•Release Notes for Resource Manager Essentials 3.5 on Windows
|
Campus Manager 3.3 (Campus)
|
Obtain graphical views of network topology, and end-user information.
|
•Campus Manager 3.3 product CD-ROM
•Release Notes for Campus Manager 3.3 on Solaris
•Release Notes for Campus Manager 3.3 on Windows
|
NetScout nGenius Real-Time Monitor 1.4 (RTM)
|
Manage and monitor packets, and application and protocol traffic on the network. nGenius Real-Time Monitor also provides tools for troubleshooting and monitoring traffic thresholds.
This client-server network management solution is offered to Cisco Systems customers in cooperation with NetScout Systems, Inc.
|
•NetScout nGenius Real-Time Monitor 1.4 product CD-ROM
•NetScout nGenius Real-Time Monitor 1.4 Service Pack 6 CD-ROM
•NetScout nGenius Real-Time Monitor 1.4 Installation Guide
•Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6
•NetScout nGenius Real-Time Monitor 1.4 Release Notes
|
Additional Information Online
Registered Cisco.com users can access the most current Incremental Device Updates, CiscoView Device Package Updates, and Latest Adapters at the following locations:
•Incremental Device Updates
–For Resource Manager Essentials at
http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme
–For Campus Manager at
http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus
•CiscoView Device Package Updates at
http://www.cisco.com/pcgi-bin/Software/CiscoView/cvplanner.cgi
•Latest Adapters at
http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-nnm
What's New?
This section lists the new features added in the LAN Management Solution, Release 1.3:
1. CiscoWorks Common Services 2.2 replaces CD One. It contains the following new features:
•Security/AAA-ACS mode: Used for user authentication and authorization, it meets the secured device view requirements.
•Security/User Session Management: Passes session data back and forth between two different servlet engines, Tomcat and JRunProxyServer.
•Database Password Encryption: Provides confidentiality for database passwords.
•Express, Typical and Custom Installs: Reduces the number of user interactions during the install process. The Express install is faster than the Typical and Custom install.
2. CiscoView 5.5 includes:
•Support for remote and local upgrades from CD One, 4th and 5th Editions, to Common Services 2.2.
•Support for all Common Services 2.2 compliant browsers and Java Plug-ins.
•Support for the Common Services 2.2 installation framework and packaging mechanism.
•Support of Audit Trail functionality.
•Background Discovery.
3. Resource Manager Essentials 3.5 includes:
•Support for over 60 new devices. For a list of these devices, see the Supported Devices Table for Resource Manager Essentials 3.5, available on Cisco. com (also see Table 10).
•Significant performance enhancements over the previous version.
•Support during job creation for specification of the username and password for selected devices. This feature is available in ConfigEditor, NetConfig and NetShow.
•A new SWIM workflow that allows users to select an image, the appropriate devices, and then schedule. This new workflow reduces the amount of time it takes to create a job (especially if the image to be deployed is known) by eliminating the Image Recommendation phase.
•A new SWIM workflow that allows users to optimize bandwidth use by storing on a router's flash memory the image they want to deploy, then instructing devices to retrieve the image from the router.
•A new command to extract Detailed Device Inventory information in XML format.
•User-defined fields that are customizable and can hold alphanumeric strings up to 128 characters long.
•Quick config downloads in Configuration Management.
•Archiving of the vlan.dat file for Cat IOS switches.
•Full support for interactive and multiline commands.
•User-specifiable protocol for config fetch and download.
•Multiple job deletion and retry of failed jobs.
•Templates for IPSec and SSH.
•Saving of Syslog messages for 14 days.
4. Campus Manager 3.3 includes:
•Improved workflow, ease-of-use and intuitiveness in launching tasks from Campus applications.
•Support for administrative view discovery and display, and creating Campus Views per user.
•Support for secure communication between the client browser and Campus applications using Secure Socket Layer (SSL) protocol.
•Support for new devices.
•Fixes to problems that existed in previous releases.
•The following enhancements have been made to individual Campus applications:
–Topology Services
a. Ability to create Topology Groups
b. Options to display device labels
c. Options to prioritize label preference
d. Ability to find in LAN edge view for locating devices in switch-clouds and fabrics
e. Improved device status filter
f. Support for enabling sub filters of LANE components even after a refresh
g. Ability to generate a report to list all unused ports, and an option to print and save
h. Ability to provide uplink information when router boundary map switch clouds are selected to display context between switch cloud (subnet) and joining router
i. Ability to create SPVC (Soft Permanent Virtual Connection) when both ATM end ports are down
–Path Analysis
a. Support for batch job processing and archiving in Path analysis
b. Support for displaying error messages on unsuccessful path analysis for L3 and L2
c. Support for sorting subnet-to-VLAN Mapping table
d. Improved Path Analysis tracing capabilities
e. Support for CCM login
f. Improved GUI: Pull down menu in Path Analysis connected to the source and destination field
–User Tracking
a. Ability to define acquisition based on a subnet range
b. Support for scheduled archive and export feature in User Tracking
c. Support for enhanced troubleshooting support using a new debugger utility
d. Improved GUI: Addition of two new columns to the User Tracking tables (Duplex type and port speed)
–Discrepancy Reports
a. Support for enhanced discrepancy reporting
–Administration
a. Support for administering Topology Groups
b. Ability to configure scheduling of Path Analysis traces, and archiving of User Tracking data
5. nGenius Real-Time Monitor includes:
•Bug fixes listed in the Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6
•Support for Service Pack 6
3 Server and Client System Requirements
This section provides LAN Management Solution 1.3 server and client requirements.
•Table 2 lists the server requirements for upgrading the LAN Management Solution 1.3 components on Solaris systems.
•Table 3 lists the server requirements for upgrading the LAN Management Solution 1.3 components on Windows systems.
•Table 4 lists the client system requirements for all platforms.
•Table 5 lists the browser requirements for all platforms.
•Table 6 lists the Solaris patches required and recommended for LAN Management Solution 1.3.
•Table 7 lists the ports LAN Management Solution 1.3 uses.
The requirements listed are for managing 500 devices, with all applications hosted on a single server.
If you are managing more than 500 devices or if you are running additional Cisco or third-party applications on the servers, the requirements might be higher. See the individual LMS application installation guides for specific product requirements.
Table 2 Minimum Server Requirements for Solaris Systems
Component
|
Minimum Requirement
|
Hardware
|
•One of the following1 :
–Sun UltraSPARC II
–Sun UltraSPARC III (Sun Blade 1000 Workstation or Sun Fire 280R Workgroup Server)
•Dual processor required for hosting multiple management solutions
•CD-ROM drive
•Color monitor with video card capable of 256 colors or more
•10BaseT or faster (10 Mbps or faster network connection)
|
Software2
|
•One of the following3 :
–For UltraSPARC II: Solaris 2.7 or 2.8
–For UltraSPARC III: Solaris 2.8
|
Available memory (RAM)
|
•One of the following:
–For UltraSPARC II: 1 GB RAM minimum
–For UltraSPARC III Workstation: 1 GB RAM minimum
–For UltraSPARC III Server: 2 GB RAM minimum
•8 MB E-cache
|
Available disk space
|
•One of the following:
–For UltraSPARC II: 9 GB, with 2 GB swap space
–For UltraSPARC III Workstation: 40 GB internal FC-AL disk drive
–For UltraSPARC III Server: Dual 40 GB internal FC-AL disk drives
•UNIX file system recommended4
|
Table 3 Minimum Server Requirements for Windows Systems
Component
|
Minimum Requirement
|
Hardware
|
•IBM PC-compatible computer with 550 MHz or Pentium III processor (dual processor required for hosting multiple management solutions)
•Color monitor with video card capable of 256 colors or more
•CD-ROM drive
•10BaseT or faster (10 Mbps or faster network connection)
|
Software1
|
•One of the following:
–Windows 2000 Professional with Service Pack 32
–Windows 2000 Server with Service Pack 3
–Windows 2000 Advanced Server3 with Service Pack 3
|
Available memory (RAM)
|
•1 GB
|
Available disk space4
|
•40 GB
•2 GB virtual memory
•NTFS file system required
|
Table 4 Minimum Client Hardware and Software Requirements
Component
|
Minimum Requirement
|
Hardware/Software
|
•Any one of these systems:
–IBM PC-compatible computer with 300 MHz Pentium processor, running Windows XP Professional or Windows 2000 (Advanced Server, Server, or Professional) with Service Pack 3
–Sun UltraSPARC 10 with 333 MHz processor, running Solaris 2.7 or 2.8
•Color monitor with video card set to 256 colors
|
Available disk space
|
•One of the following:
–For Solaris: 512 MB swap space
–For Windows: 512 MB virtual memory
|
Available memory (RAM)
|
256 MB RAM
|
Table 5 Browser Requirements
Browser
|
Java Virtual Machine (JVM 1 )
|
Version
|
Platform
|
Internet Explorer (IE)
(recommended)
|
5.0.0.3802 or later
|
IE 6.0 (6.0.26),
IE 6.0 SP1 (6.0.28) with patch Q810847
|
Windows XP Professional2 or Windows 2000
|
Netscape Navigator
|
-
|
4.78 or 4.79
|
Windows XP Professional or Windows 2000
|
Netscape Navigator (Downloaded from Sun site only)
|
-
|
4.76
|
Solaris 2.7 or 2.8
|
Solaris Patches for LAN Management Solution 1.3
Table 6 lists the Solaris patches for the LAN Management Solution 1.3.
Note A warning message is displayed if obsolete Solaris patches are present on your system. Before running CiscoWorks Common Services 2.2, download and install the latest recommended patches from www.sunsolve.sun.com.
Table 6 Solaris Patches for LAN Management Solution 1.31
Operating System
|
Required
|
Recommended
|
Solaris 2.7
|
106980-10
106327-05
107081-11
107636-03
|
108376-03
112300-01
108301-02
108482-02
|
Solaris 2.8
|
111626-01
111327-02
110945-02
110934-01
110898-02
110700-01
109326-05
108827-30
108652-51
108528-18
108921-14
108940-24
|
110951-01
110662-02
110615-01
110286-02
109324-02
111085-02
108964-06
|
LAN Management Solution Port Usage
This section provides a list of ports used by the various CiscoWorks components.
Table 7 LAN Management Solution Port Usage
Protocol
|
Port Number
|
Service Name
|
Application(s)
|
Direction (of establishment) of connection
|
ICMP
|
-
|
Ping
|
Resource Manager Essentials, Campus Manager, and Device Fault Manager
|
Server to Device
|
TCP
|
22
|
Secure Shell (SSH)
|
CiscoWorks Common Services and Resource Manager Essentials
|
Server to Device
|
TCP
|
23
|
Telnet
|
CiscoWorks Common Services, and Resource Manager Essentials
|
Server to Device
|
TCP
|
25
|
Simple Mail Transfer Protocol (SMTP)
|
Resource Manager Essentials
|
Server Internal
|
TCP
|
80
|
HyperText Transfer Protocol (HTTP)
|
CiscoWorks Common Services, CiscoView, and nGenius Real-Time Monitor
|
Client to Server
|
TCP
|
514
|
Remote Copy Protocol
|
CiscoWorks Common Services
|
Server to Device
|
TCP
|
514
|
rsh Daemon
|
Resource Manager Essentials
|
Server to Device
|
TCP
|
1099
|
Remote Method Invocation (RMI) Registry
|
nGenius Real-Time Monitor
|
Client to Server
|
TCP
|
1683
|
Internet Inter-ORB Protocol (IIOP)
|
CiscoWorks Common Services, and Campus Manager
|
Client to Server
|
TCP
|
1684
|
Internet Inter-ORB Protocol (IIOP)
|
CiscoWorks Common Services, and Campus Manager
|
Server to Client
|
TCP
|
1741
|
CiscoWorks HTTP Protocol
|
CiscoWorks Common Services, CiscoView, and Resource Manager Essentials
|
Client to Server
|
TCP
|
1742
|
SSL (HTTPS)
|
CiscoWorks Common Services, and Resource Manager Essentials
|
Client to Server
|
TCP
|
1961
|
Service Manager for Server
|
nGenius Real-Time Monitor
|
Client to Server
|
TCP
|
1962
|
Service for Server
|
nGenius Real-Time Monitor
|
Client to Server
|
TCP
|
1963
|
Application for Client
|
nGenius Real-Time Monitor
|
Server to Client
|
TCP
|
1964
|
Application Manager for Client
|
nGenius Real-Time Monitor
|
Server to Client
|
TCP
|
1965
|
Monitor
|
nGenius Real-Time Monitor
|
Client to Server
|
TCP
|
2639
|
Sybase database connection
|
nGenius Real-Time Monitor
|
Server Internal
|
TCP
|
8007
|
Ajp12Connector port for Tomcat
|
nGenius Real-Time Monitor
|
Server Internal
|
TCP
|
8009
|
Ajp12Connector port for Tomcat
|
nGenius Real-Time Monitor
|
Server Internal
|
TCP
|
8080
|
Web Server
|
nGenius Real-Time Monitor
|
Client to Server
|
TCP
|
8081
|
HttpConnect port for Tomcat
|
nGenius Real-Time Monitor
|
Client to Server
|
TCP
|
8088
|
HIOP
|
CiscoWorks Common Services
|
Server to Client
Client to Server
|
TCP
|
9002
|
DynamID authentication (DFM Broker)
|
Device Fault Manager
|
Client to Server
|
TCP
|
10033
|
CMF Licensing
|
CiscoWorks Common Services
|
Server Internal
|
TCP
|
42340
|
CiscoWorks Daemon Manager - Tool for Server Processes
|
CiscoWorks Common Services
|
Server Internal
|
TCP
|
42343
|
JRun
|
CiscoWorks Common Services
|
Server Internal
|
TCP
|
42344
|
ANI HTTP Server
|
CiscoWorks Common Services
|
Server Internal
|
TCP
|
42351
|
Event Services Software (ESS) Listening (Alternate port is 44351/tcp)
|
CiscoWorks Common Services
|
Server Internal
|
TCP
|
42352
|
ESS HTTP (Alternate port is 44352/tcp)
|
CiscoWorks Common Services
|
Client to Server
|
TCP
|
42353
|
ESS Routing (Alternate port is 44352/tcp)
|
CiscoWorks Common Services
|
Server Internal
|
TCP
|
43441
|
CMF Database
|
CiscoWorks Common Services
|
Server Internal
|
TCP
|
43442
|
RME Database
|
Resource Manager Essentials
|
Server Internal
|
TCP
|
43443
|
ANIDbEngine
|
Campus Manager
|
Server Internal
|
TCP
|
57860
|
JRun - JRun Server Manager Control Server
|
CiscoWorks Common Services
|
Server Internal
|
UDP
|
69
|
Trivial File Transfer Protocol (TFTP)
|
CiscoWorks Common Services and Resource Manager Essentials
|
Server to Device
Device to Server
|
UDP
|
161
|
Simple Network Management Protocol (SNMP)
|
CiscoWorks Common Services, CiscoView, Resource Manager Essentials, Campus Manager, Device Fault Manager, and nGenius Real-Time Monitor
|
Server to Device
Device to Server
|
UDP
|
162
|
SNMP Traps (Standard Port)
|
CiscoWorks Common Services, Resource Manager Essentials, Device Fault Manager and nGenius Real-Time Monitor
|
Device to Server only (RTM);
Server to Device Device to Server (all others)
|
UDP
|
395
|
NetScout Proprietary Port , Server Monitor
|
nGenius Real-Time Monitor
|
Device to Server
|
UDP
|
514
|
Syslog
|
CiscoWorks Common Services and Resource Manager Essentials
|
Device to Server
|
UDP
|
1971
|
Trap and Alarms Listener
|
nGenius Real-Time Monitor
|
Server Internal
|
UDP
|
1972
|
Trap and Alarms Listener
|
nGenius Real-Time Monitor
|
Server Internal
|
UDP
|
1974
|
Shutdown Listener for RMI Registry
|
nGenius Real-Time Monitor
|
Server Internal
|
UDP
|
1975
|
Shutdown Listener for PM Server
|
nGenius Real-Time Monitor
|
Server Internal
|
UDP
|
1976
|
Shutdown Listener for Watchdog
|
nGenius Real-Time Monitor
|
Server Internal
|
UDP
|
1977
|
Shutdown Listener for nGenius Native
|
nGenius Real-Time Monitor
|
Server Internal
|
UDP
|
9000
|
CSlistener (DFM server if port 162 is occupied)
|
Device Fault Manager
|
Device to Server
|
UDP
|
14004
|
Lock port for ANI Server singlet on check
|
Campus Manager
|
Server Internal
|
UDP
|
16236
|
UT Host acquisition
|
Campus Manager
|
Device to Server
|
UDP
|
42342
|
OSAGENT
|
CiscoWorks Common Services and Resource Manager Essentials
|
Server Internal (Commom Services); RSAC to Server via OSAGENT (RME)
|
UDP
|
42350
|
Event Services Software (ESS) (Alternate port is 44350/udp)
|
CiscoWorks Common Services
|
Server Internal
|
4 Upgrade Paths
You might already have the latest version of another CiscoWorks bundled product installed on your LMS bundled products. Review the information in Table 8 to determine what software is required for the LMS components to function properly.
Table 8 Recommended Upgrade Paths
If you are upgrading CiscoWorks LAN Management Solution (LMS) on a system that has...
|
Then do this
|
LMS 1.2 or 1.1 installed
|
Upgrade to LMS 1.3 using the instructions in this Quick Start Guide (Maintenance Kit).
|
CiscoWorks Routed WAN Management Solution (RWAN) Release 1.2 installed
|
First upgrade to RWAN 1.3. Then install Campus Manager 3.3,
Device Fault Manager 1.2 Updated for Common Services 2.2, nGenius Real-Time Monitor 1.4 and nGenius Real-Time Monitor 1.4 SP6 using the instructions in this Quick Start Guide. See "Upgrade Options" section.
|
RWAN 1.1 installed
|
First upgrade to RWAN 1.3. Then install Campus Manager 3.3,
Device Fault Manager 1.2 Updated for Common Services 2.2, nGenius Real-Time Monitor 1.4 and nGenius Real-Time Monitor 1.4 SP6 using the instructions in this Quick Start Guide. See "Upgrade Options" section.
|
5 Upgrade Options
Table 9 describes the recommended sequence for upgrading individual LAN Management Solution 1.3 (LMS) component applications when prior versions of those components are already installed on your system.
Note For specific upgrading and installation instructions, refer to the installation documentation provided with each of the LMS components (see the "Related Documentation" section).
Table 9 Recommended Upgrade Sequence
If the following product is already installed...
|
And one or more of the following products are also already installed...
|
You should upgrade in the following order...
|
CD One, 5th Edition or CD One, 4th Edition
|
-
|
CiscoWorks Common Services 2.2
(Includes CiscoView 5.5)
|
Resource Manager Essentials 3.3
|
•CD One, 4th Edition
|
1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)
2. Resource Manager Essentials 3.5
|
Resource Manager Essentials 3.4
|
•CD One, 5th Edition
|
1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)
2. Resource Manager Essentials 3.5
|
Campus Manager 3.1
|
•CD One, 4th Edition
•Resource Manager Essentials 3.3
|
1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)
2. Resource Manager Essentials 3.5
3. Campus Manager 3.3
|
Campus Manager 3.2
|
•CD One, 5th Edition
•Resource Manager Essentials 3.4
|
1. CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)
2. Resource Manager Essentials 3.5
3. Campus Manager 3.3
|
nGenius Real-Time Monitor 1.3
|
-
|
1. nGenius Real-Time Monitor 1.4
2. nGenius Real-Time Monitor 1.4 SP6
|
nGenius Real-Time Monitor 1.4
|
-
|
nGenius Real-Time Monitor 1.4 SP6
|
6 Upgrading to LAN Management Solution 1.3
To upgrade an application, log in as root (on Solaris) or local administrator (on Windows) on the system on which you want to upgrade the application.
Before you begin:
•Check the factors to be considered before upgrading LMS 1.3. See "Prerequisites" section.
•Locate the PDF versions of the installation guides for each LMS application. Print them or have them open for viewing while you perform the upgrade. For details on locating the installation guides, see the application upgrade sections of this Quick Start Guide.
•Close all open or active programs. Do not run other programs during the upgrade process.
•Be aware of the following:
–You must upgrade CiscoWorks Common Services 2.2 before upgrading any other applications, except nGenius Real-Time Monitor 1.4 Service Pack 6.
–Once you have upgraded CiscoWorks Common Services 2.2, you must upgrade each LMS 1.3 application separately. While it is strongly recommended that you follow the "Order of Upgrade" section, you can upgrade the other applications of LMS 1.3 in any order.
Prerequisites
This section describes the factors that you should consider before upgrading LMS 1.3.
Ensure you complete the following tasks before upgrade:
Step 1 Install required operating system upgrades. See "Server and Client System Requirements" section.
Step 2 Install required service packs. See "Server and Client System Requirements" section.
Step 3 Read "Important Upgrade Notes" section.
Important Upgrade Notes
This section contains important information that you should read before you begin upgrade:
•To ensure that you retain the latest device support and bug fixes for Resource Manager Essentials and Campus Manager, you must install the latest Incremental Device Updates (IDU). For download locations, see "Additional Information Online" section.
Install IDU after upgrading the application.
•CiscoWorks applications are installed in the default directories:
–On Solaris: /opt/CSCOpx
–On Windows: SystemDrive:\Program Files\CSCOpx
If you select another directory during upgrade, the application is installed in that directory.
•On Solaris, if you select an upgrade directory different from the default, the /opt/CSCOpx directory is created as a link to the directory you selected. If you remove the link after upgrade, the product might malfunction.
•On Solaris, if errors occur during upgrade, check the upgrade log file /var/tmp/ciscoinstall.log.
On Windows, if errors occur during upgrade, check the upgrade log in the root directory on the drive where the operating system is installed. Each upgrade creates a new log file. For example, the CiscoWorks Common Services upgrade creates SystemDrive:\CiscoWorks_setupxxx.log, where xxx is the log file for the last CiscoWorks application upgraded.
•You can press Ctrl-C (on Solaris) or click Cancel (on Windows) at any time to end the upgrade. However, any changes to your system (for example, installation of new files or changes to system files) will not be undone.
On Solaris, we do not recommend ending the upgrade, using Ctrl-C. You will be required to manually cleanup the installation directories.
•If you want to use secure access between the client browser and the management server, you can enable or disable SSL from the CiscoWorks desktop.
If SSL is enabled:
–The URL begins with https instead of http to indicate a secure connection.
–The port number succeeding the server name is 1742 instead of 1741.
You cannot enable SSL on the CiscoWorks Server if there is an application that is not SSL-compliant installed on the Server.
For help with SSL, consult the User Guide for CiscoWorks Common Services 2.2.
You can find the User Guide for CiscoWorks Common Services 2.2:
–On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks CiscoView > Instructions and Guides > User Guide Books > User Guide for CiscoWorks Common Services 2.2
–On the CiscoWorks Common Services 2.2 (includes CiscoView) CD-ROM, in Adobe Acrobat PDF format.
From the CD-ROM root directory, look for \\Documentation\UserGuideForCommonServices.pdf
•Network inconsistencies might cause installation errors if you are upgrading from a remote mount point.
•Applications not supported by CiscoWorks Common Services 2.2 are disabled during upgrade.
•If your CiscoWorks Management Server is integrated with any Network Management Station (NMS) in your network using the integration utility (Network Management Integration Module), you must perform the integration every time when you enable or disable SSL in the CiscoWorks CiscoWorks Common Services 2.2 Server. You must do this to update the application registration in the NMS.
For help with NMS integration, consult the section "Integrating with Third-Party Vendors" section in Using CiscoView 5.5. You can find this document:
–On the installation CD-ROM, in Adobe Acrobat PDF form.
From the CD-ROM root directory, look for //Documentation/ug_ciscoview.pdf.
–On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks CiscoView > Versions and Options > CiscoWorks CiscoView 5.5, then select Using CiscoView 5.5.
For nGenius Real-Time Monitor
This section contains important information specific to nGenius Real-Time Monitor that you should read before you begin upgrade.
•nGenius Real-Time Monitor is not SSL compliant.
•nGenius Real-Time Monitor is installed in the default directories:
–On Solaris: /opt/NetScout
–On Windows: SystemDrive:\NetScout
•We recommend that you install nGenius Real-Time Monitor on a separate server for optimal performance.
For more information, see the Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6.
•If CiscoWorks and nGenius Real-Time Monitor are installed on different systems, or if nGenius was installed before CiscoWorks, you must manually copy the Cisco Management Connection (CMC) files to the location specified in the CiscoWorks installation.
After the CMC files are in place, you must reboot the system for the changes to take effect. Then, when you select nGenius Server, Traffic Monitor, Packet Analyzer, or Voice Monitor, an nGenius graphic is displayed in the main CiscoWorks window (Management Connection) and the selected application starts.
The nGenius system administrator can create the same users and apply the same privileges from CiscoWorks to the nGenius system. See Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6 for details.
Order of Upgrade
Upgrade each application of LMS 1.3 in the following order:
Step 1 Upgrade CiscoWorks Common Services 2.2. See "Upgrading CiscoWorks Common Services 2.2" section.
Step 2 Upgrade Resource Manager Essentials 3.5. See "Upgrading Resource Manager Essentials 3.5" section.
Step 3 Upgrade Campus Manager 3.3. See "Upgrading Campus Manager 3.3" section.
Step 4 Upgrade nGenius Real-Time Monitor 1.4. See "Upgrading to nGenius Real-Time Monitor" section.
7 Upgrading CiscoWorks Common Services 2.2
Upgrading CiscoWorks Common Services takes approximately 40 minutes.
Before you begin:
•Verify that the server on which you intend to upgrade CiscoWorks Common Services 2.2 with CiscoView 5.5, meets the requirements listed in the tables in the"Server and Client System Requirements" section.
•If the server has other Cisco bundled products already installed, which use CD One or CiscoWorks already installed, you must follow the recommended upgrade actions described in the "Upgrade Paths" section.
•If the server has CD One already installed, you must follow the recommended upgrade actions described in the "Upgrade Options" section.
Upgrading CiscoWorks Common Services 2.2 on Solaris
Step 1 Locate Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Solaris. The document is available:
•On the installation CD-ROM, in Adobe Acrobat PDF form.
From the CD-ROM root directory, look for CD-ROMDrive/Documentation/InstallSetupGuideForComSerCVSol.pdf
•On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks. Navigate to CiscoWorks Common Services 2.2, then select Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Solaris.
Step 2 In Chapter 2, "Installing CiscoWorks Common Services", read the section "Preparing to Install CiscoWorks Common Services". As explained in that section, be sure you:
•Have root access to the server on which you plan to upgrade CiscoWorks Common Services.
•Know the server's IP address.
•Verify that the TCP ports that CiscoWorks Common Services uses will not create conflicts with existing applications. For details, see Table 7 in this document.
Step 3 Determine the password that you want the CiscoWorks Common Services administrator to use. For rules to follow when forming passwords, see the section "Admin Password" in Appendix C, "Password Information".
Step 4 Follow the steps in the section "Performing an Upgrade Installation", in Chapter 2, "Installing CiscoWorks Common Services". While performing the upgrade:
•If you are performing a local upgrade: Back up your data.
To perform this task, follow the steps in "Backing Up Your Data" in Chapter 2.
•If you are performing a remote upgrade: Export your data to a new installation.
To perform this task, follow the steps in "Exporting the Data" in Chapter 2.
•Select an Express upgrade.
Select a Typical or Custom upgrade only if you want to specify a destination directory other than the default or want to set other CiscoWorks parameters. For details on the parameters you can set, see Appendix D, "User Inputs for the Installation".
If you select a Typical or Custom upgrade, you must upgrade all products. Otherwise, LMS will not function correctly.
Step 5 After you complete the upgrade, prepare to use CiscoWorks Common Services by:
a. Configuring the CiscoWorks server.
b. Configuring your client.
c. Accessing the CiscoWorks navigation tree.
Follow the steps in Chapter 3, "Preparing to Use CiscoWorks".
If you receive error messages during the upgrade, or cannot complete the tasks in this step, see Appendix A, "Troubleshooting the Installation".
Upgrading CiscoWorks Common Services 2.2 on Windows
Before you begin:
•If you are using Windows, do not use a cloned version of the administrator account.
•On Windows, when prompted to replace a newer file with an older file, you should always keep the newer file.
•On Windows, do not select an encrypted directory for upgrade. CiscoWorks Common Services 2.2 does not support directory encryption.
Step 1 Locate Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Windows. The document is available:
•On the installation CD-ROM, in Adobe Acrobat PDF form.
From the CD-ROM root directory, look for CD-ROMDrive\Documentation\InstallSetupGuideForComSerCVWin.pdf
•On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks. Navigate to CiscoWorks Common Services 2.2, then select Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView 5.5) on Windows.
Step 2 In Chapter 2, "Installing CiscoWorks Common Services", read the section "Preparing to Install CiscoWorks Common Services". As explained in that section, be sure you:
•Verify that the server on which you plan to upgrade CiscoWorks Common Services is not configured as a domain controller, does not use the FAT file system, and does not have Windows XP installed.
•Have installed all of the required Windows software on the server.
•Verify that the TCP ports CiscoWorks Common Services uses will not create conflicts with existing applications. For details, see Table 7 in this document.
Step 3 Determine the password that you want the CiscoWorks Common Services administrator to use. For rules to follow when forming passwords, see the section "Admin Password" in Appendix B, "Password Information".
Step 4 Follow the steps in the section "Performing an Upgrade Installation", in Chapter 2, "Installing CiscoWorks Common Services". While performing the upgrade:
•If you are performing a local upgrade: Back up your data.
To perform this task, follow the steps in "Backing Up Your Data" in Chapter 2.
•If you are performing a remote upgrade: Export your data to a new installation.
To perform this task, follow the steps in "Exporting the Data" in Chapter 2.
•Select an Express upgrade.
Select a Typical or Custom upgrade only if you want to specify a destination directory other than the default or want to set other CiscoWorks parameters. For details on the parameters you can set, see Appendix D, "User Inputs for the Installation".
If you select a Typical or Custom upgrade, you must upgrade all products. Otherwise, LMS will not function correctly.
Step 5 After you complete the upgrade, prepare to use CiscoWorks Common Services by:
a. Configuring CiscoWorks Server.
b. Accessing the CiscoWorks navigation tree.
Follow the steps in Chapter 3, "Preparing to Use CiscoWorks Common Services".
If you receive error messages during the upgrade, or cannot complete the tasks in this step, see Appendix A, "Troubleshooting the Installation".
8 Upgrading Resource Manager Essentials 3.5
Upgrading Resource Manager Essentials takes approximately 30 minutes.
Upgrading Resource Manager Essentials 3.5 on Solaris
Step 1 Locate Installation and Setup Guide for Resource Manager Essentials on Solaris. The document is available:
•On the product CD-ROM, in Adobe Acrobat PDF form.
From the CD-ROM root directory, look for CD-ROMDrive/Documentation/InstallSetupGuideForEssentialsSol.pdf
•On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks Resource Manager Essentials > Versions and Options > CiscoWorks Resource Manager Essentials 3.5, then select Installation and Setup Guide for Resource Manager Essentials on Solaris.
Step 2 Follow the steps in the section "Upgrading from a Previous Version", in Chapter 1, "Installing Essentials".
As explained in this section, we recommend that you change the Resource Manager Essentials database password and back up the database before upgrading.
If you are upgrading an evaluation version of Essentials 3.5, follow the steps in the section "Reinstalling or Upgrading from the Evaluation Version", also in Chapter 1.
Step 3 After you complete the upgrade, verify that Essentials was upgraded correctly as follows:
a. Access the CiscoWorks desktop.
b. Select System Configuration > About the Server > Applications and Versions.
CiscoWorks About the Server page appears.
c. Check the Applications Installed table. Essentials should be listed as installed and enabled on your system. Follow the steps in Chapter 2, "Preparing to Use Essentials".
If you receive error messages during the upgrade, or cannot access the desktop, see Appendix A, "Troubleshooting the Installation". To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Resource Manager Essentials 3.5.
You can download the latest IDU from http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme. See the Installation and Setup Guide for details.
Upgrading Resource Manager Essentials 3.5 on Windows
Step 1 Locate Installation and Setup Guide for Resource Manager Essentials on Windows. The document is available:
•On the product CD-ROM, in Adobe Acrobat PDF form.
From the CD-ROM root directory, look for
CD-ROMDrive\Documentation\InstallSetupGuideForEssentialsWin.pdf
•On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks Resource Manager Essentials > Versions and Options > CiscoWorks Resource Manager Essentials 3.5, then select Installation and Setup Guide for Resource Manager Essentials on Windows.
Step 2 Follow the steps in the section "Upgrading from a Previous Version", in Chapter 1, "Installing Essentials".
As explained in this section, we recommend that you change the Resource Manager Essentials database password and back up the database before upgrading.
If you are upgrading an evaluation version of Resource Manager Essentials 3.5, follow the steps in the section "Reinstalling or Upgrading from the Evaluation Version", also in Chapter 1.
Step 3 After you complete upgrade, verify that Resource Manager Essentials was upgraded correctly as follows:
a. Access the CiscoWorks desktop.
b. Select System Configuration > About the Server > Applications and Versions. The CiscoWorks About the Server page appears.
c. Check the Applications Installed table. Resource Manager Essentials should be listed as installed and enabled on your system.
Follow the steps in Chapter 2, "Preparing to Use Essentials".
If you receive error messages during the upgrade, or cannot access the desktop, see Appendix A, "Troubleshooting the Installation".
To ensure that you retain the latest device support and bug fixes, please install the latest Incremental Device Update (IDU) for Resource Manager Essentials 3.5.
You can download the latest IDU from http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme. See the Installation and Setup Guide for details.
9 Upgrading Campus Manager 3.3
Upgrading Campus Manager takes approximately 11 minutes.
Upgrading Campus Manager 3.3 on Solaris
Step 1 Locate Installation and Setup Guide for Campus Manager on Solaris. The document is available:
•On the product CD-ROM, in Adobe Acrobat PDF form.
From the CD-ROM root directory, look for CD-ROMDrive/Documentation/InstallSetupGuideForCampusSol.pdf
•On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks Campus Manager > Versions and Options > CiscoWorks Campus Manager 3.3, then select Installation and Setup Guide for Campus Manager on Solaris.
Step 2 Follow the steps in the section "Performing an Upgrade Installation", in Chapter 1, "Installing Essentials".
As explained in this section, we recommend that you change the ANI database password and back up the database before upgrading.
Step 3 After you complete the upgrade, verify that Campus Manager was upgraded correctly by accessing the CiscoWorks server, logging in as administrator, and selecting Campus Manager > Administration > System Configuration.
Follow the steps in Chapter 3, "Preparing to Use Campus Manager".
If you receive error messages during the upgrade, or cannot access the server, see Appendix A, "Troubleshooting the Installation".
To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Campus Manager 3.3.
You can download the latest IDU from http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus. See Installation and Setup Guide for details.
Upgrading Campus Manager 3.3 on Windows
Step 1 Locate Installation and Setup Guide for Campus Manager on Windows. The document is available:
•On the product CD-ROM, in Adobe Acrobat PDF form.
From the CD-ROM root directory, look for CD-ROMDrive\Documentation\InstallSetupGuideForCampusWin.pdf
•On Cisco.com, in both HTML and PDF form.
Log into Cisco.com. Select Products and Services > Network Management CiscoWorks > CiscoWorks Campus Manager > Versions and Options > CiscoWorks Campus Manager 3.3, then select Installation and Setup Guide for Campus Manager on Windows.
Step 2 Follow the steps in the section "Performing an Upgrade Installation", in Chapter 2, "Installing Campus Manager".
We recommend that you change the ANI database password when prompted to do so.
Step 3 After the upgrade, verify that Campus Manager was correctly upgraded by accessing the CiscoWorks server, logging in as administrator, and selecting Campus Manager > Administration > System Configuration.
Follow the steps in Chapter 3, "Preparing to Use Campus Manager".
If you receive error messages during the upgrade, or cannot access the server, see Appendix A, "Troubleshooting the Installation".
To ensure that you retain the latest device support and bug fixes, install the latest Incremental Device Update (IDU) for Campus Manager 3.3.
You can download the latest IDU from http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus. See the Installation and Setup Guide for details.
10 Upgrading to nGenius Real-Time Monitor
Upgrading nGenius Real-Time Monitor takes approximately 10 minutes.
Before you begin:
•Verify that you are not upgrading nGenius Real-Time Monitor on a Windows system that has the server name nGenius.
•Check if you have 300 MB of space available in the /tmp or Temp directory.
Upgrading nGenius Real-Time Monitor includes the following steps:
Step 1 Upgrading to nGenius Real-Time Monitor 1.4. See Upgrading to nGenius Real-Time Monitor 1.4
Step 2 Install nGenius Real-Time Monitor 1.4 Service Pack 6. See Upgrading nGenius Real-Time Monitor 1.4 Service Pack 6
Upgrading to nGenius Real-Time Monitor 1.4
Perform the following steps to upgrade nGenius Real-Time Monitor 1.4:
Step 1 Locate NetScout nGenius Real-Time Monitor 1.4 Installation Guide. This document comes in your product package.
Step 2 Follow the steps in the section "Upgrading nGenius Real-Time Monitor", in Chapter 1, "Installing nGenius Real-Time Monitor".
We recommend that you change the nGenius Real-Time Monitor database password when prompted to do so.
Step 3 If you are upgrading nGenius Real-Time Monitor and DFM on the same server, change the default configuration of nGenius Real-Time Monitor to receive traps properly:
•Stop the nGenius Server process.
•Open the file //<nGenius_directory > /bin/serverprivate.properties (where //<nGenius_directory > is the path to the installed nGenius server files).
•Change devicelistener.portlist=162,395 to devicelistener.portlist=395.
•If you have not already done so, reconfigure DFM to forward traps to port 395 (for more information, see the Installation and Setup Guide for Device Fault Manager.
Step 4 After you complete the upgrade, verify that nGenius Real-Time Monitor was upgraded properly by accessing nGenius Real-Time Monitor launch page, logging in as administrator, and selecting Administration > nGenius Server.
If you receive error messages during the upgrade, or cannot access the server, see User Guide for nGenius Real-Time Monitor for "Troubleshooting the Installation".
Upgrading nGenius Real-Time Monitor 1.4 Service Pack 6
Perform the following steps to upgrade nGenius Real-Time Monitor 1.4 Service Pack 6:
Step 1 Locate Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6. This document comes in your product package.
Step 2 Read the "Important Installation Notes" section.
Step 3 Follow the steps in the section "Installing Service Pack 6".
Step 4 If you are upgrading nGenius Real-Time Monitor and DFM on the same server, change the default configuration of nGenius Real-Time Monitor to receive traps properly:
•Stop the nGenius Server process.
•Open the file //<nGenius_directory > /bin/serverprivate.properties (where //<nGenius_directory > is the path to the installed nGenius server files).
•Change devicelistener.portlist=162,395 to devicelistener.portlist=395.
•If you have not already done so, reconfigure DFM to forward traps to port 395 (for more information, see the Installation and Setup Guide for Device Fault Manager.
Step 5 After you complete the upgrade, verify that nGenius Real-Time Monitor was upgraded properly by accessing nGenius Real-Time Monitor launch page, logging in as administrator, and selecting Administration > nGenius Server.
If you receive error messages during the upgrade, or cannot access the server, see User Guide for nGenius Real-Time Monitor for "Troubleshooting the Installation".
Post-Upgrade Tasks
After you have upgraded the required products and verified the upgrades, you must:
•Get updated device support and defect fixes by installing the latest version of Incremental Device Update (IDU) for Resource Manager Essentials. You can download this IDU from http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme.
•Add or update the devices in the inventory (see "Adding or Updating Devices in Inventory", below).
You can uninstall LMS using the instructions in the application installation guides. Uninstall each application in the reverse order of upgrade.
Note You should not uninstall CiscoWorks Common Services 2.2 before uninstalling applications dependent on it.
Adding or Updating Devices in Inventory
Step 1 Verify that the devices you want to monitor have the correct Cisco IOS version.
Step 2 Log in to your CiscoWorks Common Services server.
The CiscoWorks Common Services Server desktop appears.
Step 3 To add or update a device, select one of the following:
•Resource Manager Essentials > Administration > Inventory > Add Devices
•Resource Manager Essentials > Administration > Inventory > Update Inventory.
The Add a Single Device or the Update Device dialog box appears.
Step 4 Enter the access information and annotations for atleast one device.
You must enter the device name or IP address in the Device Name filed. All other fields are optional. For more information, see the Inventory online help.
11 Where to Go Next
After you have upgraded the required products, you are ready to manage your LAN environment. For more information, see the following User Guides for the LMS component applications:
•Using CiscoView 5.5
•User Guide for CiscoWorks Common Services
•User Guide for Resource Manager Essentials
•User Guide for Campus Manager
•NetScout nGenius Real-Time Monitor 1.4 Getting Started Guide
You can access these documents:
•In PDF in the Documentation directory on the LMS product CD-ROM.
•In HTML and PDF on Cisco.com.
From Cisco.com:
a. Select Products and Services > Network Management CiscoWorks > CiscoWorks LAN Management Solution.
b. Select the appropriate LMS application.
c. Select Instructions and Guides > User Guides Books.
From the CiscoWorks Online help:
a. From the CiscoWorks desktop, click Help.
b. Select the appropriate LMS application.
12 Related Documentation
For information about upgrading, troubleshooting, and using the products in the LAN Management Solution, see Table 10.
Note To view documents in Adobe Portable Document Format (PDF), Adobe Acrobat 4.0 or later is required. To view documents on Cisco.com, log on to your Cisco.com home page, then select Products and Services>Network Management CiscoWorks > CiscoWorks LAN Management Solution > Versions and Options > CiscoWorks LAN Management Solution 1.3.
Table 10 Related Documentation
To learn
more about...
|
See this document
|
In the product package?
|
|
On Cisco.com?
|
On the Cisco Doc. CD?
|
In the online
help?
|
The known product bugs (DDTS)
|
Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris
Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows
Release Notes for Resource Manager Essentials 3.5 on Solaris
Release Notes for Resource Manager Essentials 3.5 on Windows
Release Notes for Campus Manager 3.3 on Solaris
Release Notes for Campus Manager 3.3 on Windows
|
Yes
|
No
|
Yes
|
Yes (PDF, HTML)
|
No
|
|
|
The known product bugs (DDTS)
(continued)
|
Supplement and Release Notes for NetScout nGenius Real-Time Monitor Release 1.4 Service Pack 6
NetScout nGenius Real-Time Monitor 1.4 Release Notes
|
Yes
|
No
|
Yes
|
Yes (PDF, HTML)
|
No
|
Performing a typical or custom installation
|
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris (DOC-7815431=)
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows (DOC-7815430=)
Installation and Setup Guide for Resource Manager Essentials 3.5 on Solaris (DOC-7814808=)
Installation and Setup Guide for Resource Manager Essentials 3.5 on Windows (DOC-7814809=)
Installation and Setup Guide for Campus Manager on Solaris (DOC-7815049=)
Installation and Setup Guide for Campus Manager on Windows (DOC-7815050=)
|
No
|
Yes
|
Yes
|
Yes (PDF, HTML)
|
No
|
|
Performing a typical or custom installation
(continued)
|
NetScout nGenius Real-Time Monitor 1.4 Installation Guide (DOC-7814181=)
|
Yes
|
Yes
|
Yes
|
Yes (PDF, HTML)
|
No
|
Features, tasks, and troubleshooting
|
Using CiscoView 5.5 (DOC-7815219=)
User Guide for CiscoWorks Common Services (DOC-7815301=)
User Guide for Resource Manager Essentials (DOC-7814810=)
User Guide for Campus Manager (DOC-7815051=)
NetScout nGenius Real-Time Monitor 1.4 Getting Started Guide
|
No
|
Yes
|
Yes2
|
Yes
|
Yes
|
|
Device Support
|
Supported Device Table for Resource Manager Essentials 3.53
Supported Device Table for Campus Manager 3.34
|
No
|
No
|
Yes
|
No
|
No
|
4 Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should review the documentation on Cisco.com for the latest updates.
|
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can email your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
•Cisco.com provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)-You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)-Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)-Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)-Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/index.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
•iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:
http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training-Cisco offers world-class networking training, with current offerings in network training listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
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