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Installing and Migrating to Cisco Prime LAN Management Solution 4.2
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Notices
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Preface
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Chapter 1: Overview of Cisco Prime LMS 4.2
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Chapter 2: Prerequisites
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Chapter 3: Preparing to Install Cisco Prime LMS 4.2
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Chapter 4: Setting Up Cisco Prime LMS in High Availability and Disaster Recovery Environment
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Chapter 5: Setting Up Cisco Prime LMS for VMware High Availability and Live Migration Using VMware VMotion
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Chapter 6: Performing Installation of Cisco Prime LMS 4.2
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Chapter 7: Migrating Data to Cisco Prime LAN Management Solution 4.2
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Chapter 8: Troubleshooting and FAQs
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Appendix A: User Inputs for Installation
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Appendix B: User Tracking Utility
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Appendix C: Installing the Remote Syslog Collector
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Appendix D: Supported Server Time Zones and Offset Settings
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Appendix E: Syntax and Usage for Backup Script
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Appendix F: Syntax and Usage for Restore Script
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Index
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Feedback
Table Of Contents
Hardware and Software Requirements for UTU 2.0
Installing UTU 2.0 in Silent Mode
Installing UTU 2.0 in Normal Mode
Searching for Users, Hosts or IP Phones
Using Search Patterns in UTU 2.0
User Tracking Utility
CiscoWorks User Tracking Utility is a Windows desktop utility that provides quick access to useful information about users or hosts discovered by LMS.
UTU comprises a server-side component and a client utility.
To use UTU, LMS must be installed and functioning on your machine, and accessible through the network.
This section explains:
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Hardware and Software Requirements for UTU 2.0
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Understanding UTU
User Tracking Utility (UTU) allows users with Help Desk access to search for users, hosts, or IP Phones discovered by LMS. UTU comprises a server-side component and a client utility.
UTU is supported on LMS 3.0 (Campus Manager 5.0.6), LMS 3.1 (Campus Manager 5.1.4), and LMS 3.2 (Campus Manager 5.2.1). To use UTU in LMS 4.2, Network Topology, Layer 2 Services and User Tracking must be enabled and accessible through the network.
UTU 2.0 supports silent installation mode for easy deployment. It supports communication with LMS server in Secure Sockets Layer (SSL) mode.
The following are the list of features supported in the CiscoWorks User Tracking Utility 2.0 release:
Windows Vista Support
Earlier, User Tracking Utility did not work on Windows Vista client systems because of library conflicts.
UTU 2.0 is built on Microsoft .Net Framework and Windows Presentation Foundation (WPF). With this, UTU 2.0 now works on Windows Vista client systems
Support for Phone Number Search
In this release, UTU supports searching phone numbers in addition to existing search criteria.
Hardware and Software Requirements for UTU 2.0
Table B-1 lists the minimum system requirements for UTU.
Table B-1 System Requirements for UTU
System hardware
IBM PC-compatible computer with Intel Pentium processor.
System software
•
•
•
Memory (RAM)
512 MB
Additional required software
•
•
You can download Microsoft .Net Runtime 3.5 Service Pack 1 from http://www.microsoft.com
Network Connectivity
LMS 3.0 (Campus Manager 5.0.6) or LMS 3.1 (Campus Manager 5.1.4) or LMS 3.2 (Campus Manager 5.2.1) or LMS4.0/4.0.1/4.1/4.2 (Network Topology, Layer 2 Services and User Tracking) must be running, and accessible through the network
Downloading UTU 2.0
UTU requires CiscoWorksUserTrackingUtility2.0.exe file to be downloaded and installed.
To download UTU 2.0:
Step 1
You must be a registered Cisco.com user to access this Software Download site. The site prompts you to enter your Cisco.com username and password in the login screen, if you have not logged in already.
Step 2
Step 3
This zip file contains CiscoWorksUserTrackingUtility2.0.exe and setup.iss file (required for silent installation).
Step 4
Step 5
Installing UTU 2.0
You can install UTU 2.0 either in normal installation mode or silent installation mode.
Before you install UTU 2.0, check whether you system meets the requirements mentioned in Hardware and Software Requirements for UTU 2.0.
This section explains:
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Installing UTU 2.0 in Silent Mode
To install UTU in silent mode, run the following command at the command prompt:
exe-location\CiscoWorksUserTrackingUtility2.0.exe -a -s -f1file-location\setup.iss
where
–
–
Do not use space after the -f1 option. Use the complete path for file-location.
For example, if the install directory for UTU is c:\utu, enter the following at the command prompt:
c:\utu\CiscoWorksUserTrackingUtility2.0.exe -a -s -f1c:\utu\setup.iss
Editing Setup.iss File
UTU is installed in the C:\Program Files\CSCOutu2.0 directory, by default.
If you want to install UTU in some other directory, you must edit the content of the setup.iss file. Change the value of the szDir attribute in the setup.iss file.
For example, if you want to set the installation directory as D:\utu20, change
szDir=C:\Program Files\CSCOutu2.0toszDir=D:\utu20in the setup.iss file.Setup.log File
The setup.log file is created during the installation in the same directory where you have extracted the setup.iss file.
You should see the setup.log file to check the installation completion status.
The value of the ResultCode attribute in the setup.log informs you whether the installation has completed successfully. The value 0 denotes that the UTU installation in silent mode is successful.
When the value of the ResultCode attribute is other than 0, you must install UTU again.
Installing UTU 2.0 in Normal Mode
To install UTU in normal installation mode:
Step 1
Step 2
Step 3
The User Tracking Utility Welcome screen appears.
Step 4
A warning message appears if you have not installed .Net Framework 3.5 SP1.
You can install .Net Framework 3.5 SP1 after terminating the current UTU installation or before completing the current UTU installation.
Step 5
A confirmation message appears.
Step 6
The Choose Destination Location dialog box appears. By default, UTU is installed in the directory C:\Program Files\CSCOutu2.0.
Note
If you click No in the confirmation message, the warning message appears again stating that you have not installed .Net Framework 3.5 SP1.
You can download and install .Net Framework 3.5 SP1. and then continue with the UTU installation.
Step 7
or
a.
b.
The installation continues.
Step 8
User Tracking Utility is installed at the destination location you specified and a shortcut to UTU is created on the desktop. To access the utility, see Accessing UTU 2.0.
Accessing UTU 2.0
To access UTU, click either:
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Or
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The UTU band appears. See Figure B-1for UTU 2.0 band.
You can also find an icon in the task bar. You can use this icon to restore the UTU band when minimized.
Figure B-1 User Tracking Utility - Search Band
1 - Settings Icon 2 - Minimize icon
3 - Close icon 4 - UTU task bar icon
After a system restart and during the startup, the system launches the UTU automatically.
Configuring UTU 2.0
You must configure UTU to set the Campus Manager (for releases earlier than LMS 4.0), or LMS 4.2 server configurations.
To configure UTU:
Step 1
Or
a.
A popup menu appears.
b.
The CiscoWorks Server Settings dialog box appears.
Step 2
Step 3
The default HTTP port number is 1741.
You can modify the port number if required.
Step 4
The port is changed to 443, which is the default port for SSL. See Figure B-2.
You can modify the port number if required.
Figure B-2 Enabling SSL
You can modify the port number if required. See Figure B-2.
Figure B-3 Enabling SSL
Step 5
This is used to verify the validity of the user when searching for users, hosts, or IP Phones.
Step 6
Step 7
The credentials are preserved only for the current user of Windows system. The credentials are not available when you log into the Windows system with a different user name.
Step 8
Searching for Users, Hosts or IP Phones
You can use UTU Search Band to search for the users, hosts, or IP Phones in your network.
Note
To search for users, hosts, or IP Phones:
Step 1
A popup menu appears with the default search criterion Host name/IP Address selected.
Step 2
You can search using:
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•
•
•
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The default search criterion is host name or IP Address of the host.
The selected criterion is set for future searches until you change the criterion.
Step 3
For example, you can enter 10.77.208 in the search field.
Step 4
If your server is not SSL enabled, go to Step 7.
When you query for data from an SSL enabled server, the Certificate Viewer dialog box appears. See Figure B-4.
Figure B-4 Certificate Viewer
Step 5
You can verify the authenticity and correctness of the SSL server here. See Figure B-5.
Figure B-5 Certificate Details
You can click Summary to go back to the Certificate Viewer dialog box.
Step 6
SSL connection is established with the server.
If you click No, the certificate is not stored and no connection is established with the server.
Note
Step 7
X denotes the number of matches found. See Figure 6.
For example, if there 4 matches found, the UTU Search band displays 4 Record(s) Found.
Figure 6 UTU Search Band displaying the number of matching records
UTU search returns top 500 records only if the number of matches exceed 500. You must refine your search if you want better and accurate results.
Step 8
UTU displays the search results, which is a list of user names, host names, IP Addresses, or MAC Addresses, in a Results window.
The Results window has the following options:
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•
•
For a selected search result record, the Results window displays the details as described in:
•
•
See Figure B-7 for IP Phone search results window.
Figure B-7 IP Phone Number Search Results Window
Note
Using Search Patterns in UTU 2.0
UTU searches for the users, hosts, or IP Phones which match the search criterion. See Searching for Users, Hosts or IP Phones for more information.
You can search for users, hosts, or IP Phones by entering a search pattern or substring of a search pattern.
For example, entering Cisco displays host names that start with, end with or contain Cisco for a search on host names.
You do not have to use wildcard character * to match a pattern or substring of the pattern.
To search for a MAC Address, you can use one of the following MAC Address patterns or a substring of these patterns:
•
•
•
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Here x denotes an hexadecimal number.
Uninstalling UTU 2.0
Ensure that UTU is not running while uninstalling.
If you try to uninstall UTU when it is running, an error message appears and uninstallation terminates.
To uninstall UTU:
Step 1
The Uninstallation wizard appears and prompts you to confirm the UTU uninstallation.
Step 2
The Uninstallation continues.
Step 3
Upgrading to UTU 2.0
You can install UTU 2.0 on the same system where UTU 1.1.1 is installed.
You can choose to install UTU 2.0 on any directory other than the directory where UTU 1.1.1 is installed.
See Installing UTU 2.0 for installation instructions.
Re-installing UTU 2.0
Re-installation of UTU 2.0 is supported on the normal mode of installation.
In the normal mode of installation, you are prompted with a confirmation message whether you want to continue the installation. You must provide your inputs to continue the installation.
See Installing UTU 2.0 for installation instructions.
The user profiles that are created already are not be lost during re-installation.
