Installing and Getting Started With CiscoWorks LAN Management Solution 3.2 - Appendix B User Tracking Utility [CiscoWorks LAN Management Solution 3.2 and earlier]

Table Of Contents

User Tracking Utility

User Tracking Utility 1.1.1

Hardware and Software Requirements for UTU 1.1.1

Downloading UTU 1.1.1

Installing UTU 1.1.1

Accessing UTU 1.1.1

Configuring UTU 1.1.1

Searching for Users or Hosts

Using Search Patterns in UTU 1.1.1

Uninstalling UTU 1.1.1

Upgrading to UTU 1.1.1

Re-installing UTU 1.1.1

User Tracking Utility 2.0

Hardware and Software Requirements for UTU 2.0

Downloading UTU 2.0

Installing UTU 2.0

Installing UTU 2.0 in Silent Mode

Installing UTU 2.0 in Normal Mode

Accessing UTU 2.0

Configuring UTU 2.0

Searching for Users, Hosts or IP Phones

Using Search Patterns in UTU 2.0

Uninstalling UTU 2.0

Upgrading to UTU 2.0

Re-installing UTU 2.0

User Tracking Utility

CiscoWorks User Tracking Utility is a Windows desktop utility that provides quick access to useful information about users or hosts discovered by Campus Manager User Tracking application.

UTU comprises a server-side component and a client utility.

To use UTU, Campus Manager must be installed and functioning on your machine, and accessible through the network.

This appendix explains:

•User Tracking Utility 1.1.1

•User Tracking Utility 2.0

User Tracking Utility 1.1.1

User Tracking Utility 1.1.1 is a separate utility in the LMS 3.0 DVD that you can install if required.

UTU 1.1.1 has the following additional features:

•Support for silent installation mode for easy deployment.

•Support for communication with Campus Manager server in Secure Sockets Layer (SSL) mode, as well as Non SSL mode.

You can use the UTU search band to search for the Users/Hosts in your network. You can search using user name, host name or IP address, or MAC address. Searching by Host is the default search criteria.

This section contains:

•Hardware and Software Requirements for UTU 1.1.1

•Downloading UTU 1.1.1

•Installing UTU 1.1.1

•Accessing UTU 1.1.1

•Configuring UTU 1.1.1

•Searching for Users or Hosts

•Using Search Patterns in UTU 1.1.1

•Uninstalling UTU 1.1.1

•Upgrading to UTU 1.1.1

•Re-installing UTU 1.1.1

Hardware and Software Requirements for UTU 1.1.1

Table B-1 lists the minimum system requirements for UTU 1.1.1.

Table B-1 System Requirements

Requirement Type

Minimum Requirements

System Hardware

IBM PC-compatible computer with Intel Pentium processor.

System software

•Windows 2000 (Professional or Server) with SP4

•Windows 2003 Standard Edition

•Windows 2003 Enterprise Edition

•Windows XP

Memory (RAM)

128 MB

Additional required software

Campus Manager 5.0

Network Connectivity

Campus Manager 5.0 must be running, and accessible through the network

Downloading UTU 1.1.1

You can download UTU 1.1 and install it from the CiscoWorks User Tracking Utility 1.1.1.exe file.

To download UTU:

Step 1 Locate the file CiscoWorksUserTrackingUtility1.1.1.exe at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus-crypto

Step 2 Save the file to a temporary directory on your system.

Installing UTU 1.1.1

UTU 1.1.1 supports installation in Normal mode and Silent mode.

To install UTU 1.1.1 in Normal mode:

Step 1 Log into the system with local system administrator privileges.

Step 2 Navigate to the directory that contains CiscoWorksUserTrackingUtility1.1.1.exe.

Step 3 Double-click CiscoWorksUserTrackingUtility1.1.1.exe to begin installation.

The User Tracking Utility Welcome screen appears.

Step 4 Click Next.

The Choose Destination Location dialog box appears. By default, UTU 1.1.1 is installed in the directory C:\Program Files\CSCOutu.

Step 5 Click Next to install UTU 1.1.1 in the default directory.

Or

a. Click Browse to choose a different directory and click OK.

b. Click Next to continue with the installation.

The Configure CiscoWorks Campus Manager Server Details dialog box appears.

Step 6 Enter the name or IP address of the server on which Campus Manager is installed.

Step 7 Enter the HTTP port number of the Campus Manager server.

The default port number is 1741.

Step 8 Click Next.

The following message appears:

Is CiscoWorks LMS Server SSL Enabled?

Step 9 Click Yes if the Campus Manager server is SSL enabled, otherwise, click No.

The Configure LMS Server Authentication dialog box appears. You can also configure these server details after installation.

Step 10 Enter a valid CiscoWorks Campus Manager Server user name and password.

This is used to verify the validity of the user when searching for users or hosts.

Step 11 Confirm the password and click Next.

The Setup Complete dialog box appears.

Step 12 Click Finish to complete the installation.

User Tracking Utility 1.1.1 is installed at the destination location you specified in Step 5 above.

However, it does not create a program group under Start > Programs. To access the utility, see Accessing UTU 1.1.1.

To install UTU in Silent mode:

At the command prompt, enter:

exe-location\CiscoWorksUserTrackingUtility1.1.1.exe -a -s -f1file-location\setup.iss

where

•exe-location is the directory where you have installed CiscoWorksUserTrackingUtility1.1.1.exe

•file-location is the directory where you have installed the setup.iss file.

Do not add a space after the -f1 option. Use the complete path for file-location.

For example:

If the install directory for UTU 1.1.1 is C:\utu, enter the following at the command prompt:

c:\utu\CiscoWorksUserTrackingUtility1.1.1.exe -a -s -f1c:\utu\setup.iss

To configure the server information, modify the setup.iss file before running the silent install. Edit the following fields:
[SdShowDlgEdit2-0]
szEdit1= hostname
szEdit2= server-port
Result=1
[AskYesNo-0]
Result=1           <1- SSL Enabled, 0 - SSL Disabled>
[SdShowDlgEdit3-0]
szEdit1=username
szEdit2=password
szEdit3=password
You cannot re-install UTU 1.1.1 on a system that already has this application installed on it. You must check for existing installations of UTU before beginning a fresh installation.

To confirm UTU installation on your system, right-click the taskbar and select Toolbars of your machine. You can find User Search Band option in the popup menu.

Accessing UTU 1.1.1

To display the UTU 1.1.1 desktop band on the taskbar:

Step 1 Right-click the taskbar of the machine on which you installed UTU 1.1.1.

Step 2 Select Toolbars > User Search Band, as shown in Figure B-1.

Figure B-1 Selecting the Toolbar

The UTU 1.1.1 desktop band appears on the taskbar with the title User Information.

Configuring UTU 1.1.1

You must configure UTU 1.1.1 only if you want to change the Campus Manager server configurations that you entered while installing UTU.

To configure UTU:

Step 1 Right-click the User Information search area on the taskbar of the machine on which you installed UTU.

A popup menu appears.

Step 2 Select Configure.

The CiscoWorks Campus Manager Server Configuration dialog box appears.

Step 3 Modify the settings as required.

Step 4 Click Enable SSL to communicate with an SSL enabled server.

The port number changes to 443, which is the default port for SSL. See Figure B-2.

Figure B-2 Enabling SSL

Step 5 Click OK to configure or Cancel to quit.

Searching for Users or Hosts

You can use UTU search band to search for the users or hosts in your network. You can search using user name, host name or IP address, or MAC address. The default search criterion is host name or IP address of the host.

To search for users or hosts:

Step 1 Enter host name or IP address in the User Information field on the taskbar of the machine.

The default search criterion is host name or IP address of the host. To customize this search criterion:

a. Right-click the Users Information search area.

A popup menu appears with the default search criterion Host/IP as selected.

b. Select User, Host/IP, or MAC Address from this popup menu.

The selected criterion is set for future searches until you change the criterion.

Table B-2 describes the search criteria in UTU 1.1.1.

Table B-2 Search Criteria in UTU

Search Criterion

Description

User

User name of the hosts in the network.

Host/IP

Host name or IP address.

MAC Address

MAC address of the hosts in the network.

Step 2 Enter any value related to user name, host name, IP address, or the MAC address in the User Information field.

For example, you can enter 10.77.208* in the User Information field.

Step 3 Press Enter.

If your server is not SSL enabled, go to Step 6.

When you query for data from an SSL enabled server, the Certificate Viewer dialog box appears. See Figure B-3.

Figure B-3 Certificate Viewer

Step 4 Click Details to view the certificate details.

You can verify the authenticity and correctness of the SSL server here. See Figure B-4.

Figure B-4 Certificate Details

Step 5 Click either:

•Yes in the Certificate Viewer dialog box to accept and store the certificate. SSL connection is established with the server.

Or

•No not to store the certificate and no connection is established with the server.

The Certificate Viewer dialog box appears only while configuring for the first time. If you had clicked Yes the first time, you are not prompted to store the certificate during subsequent sessions.

Step 6 Select an entry in the Select Entry popup box.

UTU 1.1.1 displays the search results. This is a list of user names, host names, IP addresses, or MAC addresses, in a Select Entry popup menu.

Step 7 Select Copy All to Clipboard in the Select Entry popup to copy the complete search result.

Another popup box appears with the details for that particular entry, as described in Table B-3.

Table B-3 Details for Each Entry in Select Entry Box

Entry

Description

User Name

User name of the user logged in to the host.

Host Name

Name of the host discovered by User Tracking.

MAC Address

MAC address of the host.

IP Address

IP address of the host.

Subnet

Subnet to which the host belongs.

Switch

Device name or IP address of the switch.

Port

Port number to which the host is connected.

Port State

State of the port: Static or Dynamic.

VLAN

VLAN to which the port of the switch belongs.

Port Speed

Bandwidth of the port of the switch.

Port Duplex

Port Duplex configuration details on the device.

Last Seen

Last time User Tracking discovered this host.

Copy to Clipboard

Copies the entries and the details to clipboard.

The search results for the value you enter in the User Information field depends on the default search criterion.

Using Search Patterns in UTU 1.1.1

UTU searches for the user or hosts, which match the user name, host name or IP address, or MAC address. You can search for users or hosts by entering a pattern. For example if you enter

•Cisco, it displays users or hosts, where the user name or host name matches Cisco.

•Cisco*, it displays users or hosts that begin with the word Cisco

•10.77.208* , it displays host IP addresses that begin with 10.77.208.

Uninstalling UTU 1.1.1

Before you uninstall UTU 1.1.1, you must hide the UTU desktop band.

To do that, right-click the taskbar of the machine on which you installed UTU 1.1.1, and deselect User Search Band in the Toolbars popup menu.

To uninstall UTU 1.1.1:

Step 1 Select Start > Settings > Control Panel > Add/Remove Programs from the Windows taskbar.

The Add/Remove Programs dialog box appears.

Step 2 Select CiscoWorks User Tracking Utility.

Step 3 Click Change/Remove.

The system prompts you to confirm uninstallation.

Step 4 Click Yes.

Step 5 Click Change/Remove.

The system prompts you to confirm uninstallation.

Step 6 Click Yes.

The Remove Programs From Your Computer dialog box appears.

Step 7 Either:

a. Click Yes

The shared DLL, and UTBand.dll files, are removed.

b. Click OK.

Or

a. Click No

The uninstallation proceeds, but it does not completely uninstall UTU. To complete the uninstallation process, you must:

b. Go to the command prompt and access the directory where you have installed UTU.

The default directory is C:\Program Files\CSCOutu.

Step 8 Enter regsvr32 /u UTBand.dll

The following message appears:

DLLUnregisterServer in UTBand.dll failed

Step 9 Click OK.

Step 10 Enter del UTBand.dll

This removes the UTU installation completely from the machine.

Step 11 Restart your system.

Upgrading to UTU 1.1.1

You can upgrade User Tracking Utility from UTU 1.1 to UTU 1.1.1.

When you install UTU 1.1.1 above UTU 1.1, UTU prompts you to uninstall the previous version. A message appears:
WARNING: The setup program has detected a previous version of CiscoWorks User Tracking 
Utility. To install CiscoWorks User Tracking Utility 1.1.1, previous version of the 
product must be uninstalled. Do you want to uninstall CiscoWorks User Tracking Utility 1.1 
now?
Yes/No
Click either Yes to upgrade, or No to quit.

Re-installing UTU 1.1.1

You must not install UTU 1.1.1 on a system that already has this application installed on it. You must check for existing installations of UTU before beginning a fresh installation.

To check for an existing installation of UTU:

Step 1 Right-click the taskbar of the machine.

Step 2 Select Toolbars.

If you see the User Search Band option, it means you have UTU installed on the system.

You must first uninstall the current installation of UTU, and then start the new installation.

User Tracking Utility 2.0

UTU is supported on Campus Manager 5.0.6, 5.1.4 and 5.2.1.

UTU 2.0 supports silent installation mode for easy deployment. It supports communication with Campus Manager server in Secure Sockets Layer (SSL) mode.

The following are the list of features supported in the CiscoWorks User Tracking Utility 2.0 release:

•Windows Vista Support

UTU 2.0 is built on Microsoft .Net Framework and Windows Presentation Foundation (WPF). With this, UTU 2.0 now works on Windows Vista client systems

•Support for Phone Number Search

UTU supports searching phone numbers in addition to existing search criteria.

This section explains:

•Hardware and Software Requirements for UTU 2.0

•Downloading UTU 2.0

•Installing UTU 2.0

•Accessing UTU 2.0

•Configuring UTU 2.0

•Searching for Users, Hosts or IP Phones

•Uninstalling UTU 2.0

•Upgrading to UTU 2.0

•Re-installing UTU 2.0

Hardware and Software Requirements for UTU 2.0

Table B-4 lists the minimum system requirements for UTU.

Table B-4 System Requirements

Requirement Type

Minimum Requirements

System hardware

IBM PC-compatible computer with Intel Pentium processor.

System software

•Windows 2003

•Windows 2008

•Windows XP with SP2 or SP3

•Windows Vista

Memory (RAM)

512 MB

Additional required software

•Campus Manager 5.0.6 or 5.1.4 or 5.2.1

•Microsoft .Net Runtime 3.5 Service Pack 1

You can download Microsoft .Net Runtime 3.5 Service Pack 1 from http://www.microsoft.com

Network Connectivity

Campus Manager 5.0.6 or 5.1.4 or 5.2.1must be running, and accessible through the network

Downloading UTU 2.0

UTU requires CiscoWorksUserTrackingUtility2.0.exe file to be downloaded and installed.

To download UTU 2.0:

Step 1 Click http://www.cisco.com/cisco/software/navigator.html

Step 2 Select the Software Product Category as Network Management.

You must be a registered Cisco.com user to access this Software Download site. The site prompts you to enter your Cisco.com username and password in the login screen, if you have not logged in already.

Step 3 Select Routing and Switching Management > CiscoWorks LAN Management Solution Bundle > CiscoWorks Campus Manager from the product tree.

Step 4 Select the Campus Manager 5.2 version.

Step 5 Select the product software type as CiscoWorks Campus Manager User Tracking Utility.

Step 6 Select a product release version from the Latest Releases folder.

The software updates corresponding to the selected product version display at the right of the web page.

Step 7 Locate the file CiscoWorksUserTrackingUtility2.0.zip

This zip file contains CiscoWorksUserTrackingUtility2.0.exe and setup.iss file (required for silent installation).

Step 8 Click the Download Now button to download and save the device package file to any local directory on CiscoWorks Server.

Step 9 Extract the file using any file extractor such as WinZip.

Installing UTU 2.0

You can install UTU 2.0 either in normal installation mode or silent installation mode.

Before you install UTU 2.0, check whether you system meets the requirements mentioned in Hardware and Software Requirements for UTU 2.0.

This section explains:

•Installing UTU 2.0 in Silent Mode

•Installing UTU 2.0 in Normal Mode

Installing UTU 2.0 in Silent Mode

To install UTU in silent mode, run the following command at the command prompt:

exe-location\CiscoWorksUserTrackingUtility2.0.exe -a -s -f1file-location\setup.iss

where

–exe-location is the directory where you have extracted the CiscoWorksUserTrackingUtility2.0.exe file

–file-location is the directory where you have the setup.iss file.

Do not use space after the -f1 option. Use the complete path for file-location.

For example, if the install directory for UTU is c:\utu, enter the following at the command prompt:

c:\utu\CiscoWorksUserTrackingUtility2.0.exe -a -s -f1c:\utu\setup.iss

Editing Setup.iss File

UTU is installed in the C:\Program Files\CSCOutu2.0 directory, by default.

If you want to install UTU in some other directory, you must edit the content of the setup.iss file. Change the value of the szDir attribute in the setup.iss file.

For example, if you want to set the installation directory as D:\utu20, change
szDir=C:\Program Files\CSCOutu2.0 to szDir=D:\utu20 in the setup.iss file.

Setup.log File

The setup.log file is created during the installation in the same directory where you have extracted the setup.iss file.

You should see the setup.log file to check the installation completion status.

The value of the ResultCode attribute in the setup.log informs you whether the installation has completed successfully. The value 0 denotes that the UTU installation in silent mode is successful.

When the value of the ResultCode attribute is other than 0, you must install UTU again.

Installing UTU 2.0 in Normal Mode

To install UTU in normal installation mode:

Step 1 Log into the system with local system administrator privileges.

Step 2 Navigate to the directory that contains CiscoWorksUserTrackingUtility2.0.exe.

Step 3 Double-click CiscoWorksUserTrackingUtility2.0.exe to begin installation.

The User Tracking Utility Welcome screen appears.

Step 4 Click Next.

A warning message appears if you have not installed .Net Framework 3.5 SP1.

You can install .Net Framework 3.5 SP1 after terminating the current UTU installation or before completing the current UTU installation.

Step 5 Click Next.

A confirmation message appears.

Step 6 Click Yes.

The Choose Destination Location dialog box appears. By default, UTU is installed in the directory C:\Program Files\CSCOutu2.0.

Note If you have installed .Net Framework 3.5 SP1 already on the system, the installer directs you to the Choose Destination dialog box, when you click Next in the User Tracking Utility Welcome screen.

If you click No in the confirmation message, the warning message appears again stating that you have not installed .Net Framework 3.5 SP1.

You can download and install .Net Framework 3.5 SP1. and then continue with the UTU installation.

Step 7 Click Next to install UTU in the default directory.

or

a. Click Browse to choose a different directory and click OK.

b. Click Next to continue with the installation.

The installation continues.

Step 8 Click Finish to complete the installation.

User Tracking Utility is installed at the destination location you specified in Step 5 above and a shortcut to UTU is created on the desktop. To access the utility, see Accessing UTU 2.0.

Accessing UTU 2.0

To access UTU, click either:

•Start > Programs > CiscoWorks UTU 2.0 > CiscoWorks User Tracking Utility 2.0

Or

•UTU 2.0 shortcut available on the desktop

The UTU band appears. See Figure 1 for UTU 2.0 band.

You can also find an icon in the task bar. You can use this icon to restore the UTU band when minimized.

Figure B-5 User Tracking Utility - Search Band

1 - Settings Icon 2 - Minimize icon

3 - Close icon 4 - UTU task bar icon

After a system restart and during the startup, the system launches the UTU automatically.

Configuring UTU 2.0

You must configure UTU to set the Campus Manager server configurations.

To configure UTU:

Step 1 Click the Settings icon.

Or

a. Right-click the UTU search band.

A popup menu appears.

b. Click Settings.

The CiscoWorks Campus Manager Server Settings dialog box appears.

Step 2 Enter the name or IP Address of the server on which Campus Manager is installed.

Step 3 Enter the port number of the Campus Manager server.

The default HTTP port number is 1741.

You can modify the port number if required.

Step 4 Click Enable SSL for communicating with an SSL enabled server.

The port is changed to 443, which is the default port for SSL. See Figure B-6.

You can modify the port number if required.

Figure B-6 Enabling SSL

Step 5 Enter a valid CiscoWorks Campus Manager Server user name and password.

This is used to verify the validity of the user when searching for users, hosts, or IP Phones.

Step 6 Confirm the password by re-entering it.

Step 7 Select the Remember me on this computer checkbox if you want the client system to remember your credentials.

The credentials are preserved only for the current user of Windows system. The credentials are not available when you log into the Windows system with a different user name.

Step 8 Click Apply to save the changes.

Searching for Users, Hosts or IP Phones

You can use UTU Search Band to search for the users, hosts, or IP Phones in your network.

Note UTU search is case-insensitive.

To search for users, hosts, or IP Phones:

Step 1 Right-click the UTU search band.

A popup menu appears with the default search criterion Host name/IP Address selected.

Step 2 Select a search criterion from the popup menu.

You can search using:

•User name

•Host name or IP Address

•Device name or IP Address

•MAC Address

•Phone number

The default search criterion is host name or IP Address of the host.

The selected criterion is set for future searches until you change the criterion.

Step 3 Enter any value related to user name, host name, device name, IP Address, Phone number or the MAC Address in the UTU search field.

For example, you can enter 10.77.208 in the search field.

Step 4 Press Enter.

If your server is not SSL enabled, go to Step 7.

When you query for data from an SSL enabled server, the Certificate Viewer dialog box appears. See Figure B-7.

Figure B-7 Certificate Viewer

Step 5 Click Details to view the certificate details.

You can verify the authenticity and correctness of the SSL server here. See Figure B-8.

Figure B-8 Certificate Details

You can click Summary to go back to the Certificate Viewer dialog box.

Step 6 Click Yes in the Certificate Viewer dialog box or Certificate Details dialog box to accept and store the certificate.

SSL connection is established with the server.

If you click No, the certificate is not stored and no connection is established with the server.

Note The Certificate Viewer dialog box appears only for the first time configuration. If you had clicked Yes the first time, you are not prompted to store the certificate during subsequent sessions.

Step 7 Click the X Record(s) Found button to launch the results window.

X denotes the number of matches found. See Figure 9.

For example, if there 4 matches found, the UTU Search band displays 4 Record(s) Found.

Figure 9 UTU Search Band displaying the number of matching records

UTU search returns top 500 records only if the number of matches exceed 500. You must refine your search if you want better and accurate results.

Step 8 Select an entry in the Results window.

UTU displays the search results, which is a list of user names, host names, IP Addresses, or MAC Addresses, in a Results window.

The Results window has the following options:

•Copy to Clipboard, where you can copy the selected search result record.

•Copy All to Clipboard, where you can copy all the search result records.

•Close, which you can use to close the window.

For a selected search result record, the Results window displays the details as described in:

•Table B-3 for all search criteria except Phone Number

•Table B-6 for search based on Phone Number

See Figure B-10 for MAC Address search results window and Figure B-11 for IP Phone search results window.

Table B-5 Details for Each Entry in Results Window For a User or Host Search

Entry

Description

User Name

Name of the user logged in to the host.

MAC Address

Media Access Control (MAC) address of network interface card in end-user node.

Host IP Address

IP Address of the host.

Host Name

Name of the host discovered by User Tracking.

Subnet

Subnet to which the host belongs.

Subnet Mask

Subnet mask of the host

Device name

Name of the switch.

Device IP Address

IP Address of the switch

VLAN

VLAN to which the port of the switch belongs.

Port

Port number to which the host is connected.

Port Description

Description of the port number to which the host is connected.

Port State

State of the port: Static or Dynamic.

Port Speed

Bandwidth of the port of the switch.

Port Duplex

Port Duplex configuration details on the device.

Last Seen

Date and time when User Tracking last found an entry for this user or host in a switch. Last Seen is displayed in the format yyyy/mm/dd hh:mm:ss.

Figure B-10 MAC Address Search Results Window

Table B-6 Details for Each Entry in Results Window For a Phone Number Search

Entry

Description

Phone Number

IP Phone number

MAC Address

Media Access Control (MAC) address of network interface card on the phone.

Phone IP Address

IP Address of the phone.

CCM Address

IP Address of the Cisco Call Manager

Status

Status of the phone, as known to Cisco Call Manager

Phone Type

Model of the phone. Can be SP30, SP30+, 12S, 12SP, 12SPplus, 30SPplus, 30VIP, SoftPhone, or unknown.

Phone Description

Description of the phone.

Device Name

Name corresponding to IP Address of device.

Device IP Address

IP Address of the device

Port

Port number to which the phone is connected.

Port Description

Description of the port to which the phone is connected.

Last Seen

Date and time when User Tracking last found an entry. Last Seen is displayed in the format yyyy/mm/dd hh:mm:ss.

Figure B-11 IP Phone Number Search Results Window

Note The search results for the value you enter in the search field depends on the default search criteria.

Using Search Patterns in UTU 2.0

UTU searches for the users, hosts, or IP Phones which match the search criterion. See Searching for Users, Hosts or IP Phones for more information.

You can search for users, hosts, or IP Phones by entering a search pattern or substring of a search pattern.

For example, entering Cisco displays host names that start with, end with or contain Cisco for a search on host names.

You do not have to use wildcard character * to match a pattern or substring of the pattern.

To search for a MAC Address, you can use one of the following MAC Address patterns or a substring of these patterns:

•xxxx.xxxx.xxxx

•xx:xx:xx:xx:xx:xx

•xxxxxxxxxxxx

•xx-xx-xx-xx-xx-xx

Here x denotes an hexadecimal number.

Uninstalling UTU 2.0

Ensure that UTU is not running while uninstalling.

If you try to uninstall UTU when it is running, an error message appears and uninstallation terminates.

To uninstall UTU:

Step 1 Select Start > Programs > CiscoWorks UTU 2.0 > Uninstall CiscoWorks User Tracking Utility 2.0 from the windows task bar.

The Uninstallation wizard appears and prompts you to confirm the UTU uninstallation.

Step 2 Click Yes.

The Uninstallation continues.

Step 3 Click Finish to exit the uninstallation wizard.

Upgrading to UTU 2.0

You can install UTU 2.0 on the same system where UTU 1.1.1 is installed.

You can choose to install UTU 2.0 on any directory other than the directory where UTU 1.1.1 is installed.

See Installing UTU 2.0 for installation instructions.

Re-installing UTU 2.0

Re-installation of UTU 2.0 is supported on the normal mode of installation.

In the normal mode of installation, you are prompted with a confirmation message whether you want to continue the installation. You must provide your inputs to continue the installation.

See Installing UTU 2.0 for installation instructions.

The user profiles that are created already are not be lost during re-installation.