Table Of Contents
Using Phone Monitoring
Getting Started with Phone Monitoring
Including a Phone
Importing Multiple Phones
Formatting a Phone Import File
Excluding a Phone
Suspending and Resuming Phone Monitoring
Suspending Monitoring
Resuming Monitoring
Rediscovering Phones
Using the Administrative Summary
Using Phone Monitoring
Note 
Phone Monitoring might not exist on your IP Telephony Monitor (ITM) desktop. If incremental device update (IDU) 2 or later is installed on ITM, Phone Monitoring is replaced by Phone Reachability Testing. For more information, see "Using IP Phone Reachability Testing."
These topics explain how to use Phone Monitoring:
•Getting Started with Phone Monitoring
•Including a Phone
•Importing Multiple Phones
•Excluding a Phone
•Suspending and Resuming Phone Monitoring
•Rediscovering Phones
•Using the Administrative Summary
Getting Started with Phone Monitoring
With phone monitoring, you can monitor the health of important phones in your network. Through the Alerts and Activities display, you can view information about the phones, such as a phone's reachability and its registration with a Cisco CallManager.
IP Telephony Monitor (ITM) supports up to 1000 monitored phones. The number of monitored phones is limited by Cisco CallManager releases. The maximum number of monitored phones for each Cisco CallManager cluster depends on the release number:
•Cisco CallManager Release 3.1—Supports up to 33 monitored phones for each cluster.
•Cisco CallManager Release 3.2—Supports up to 66 monitored phones for each cluster.
•Cisco CallManager Release 3.3—Supports up to 66 monitored phones for each cluster.
Note If these limits are exceeded, the additional phones will not be discovered.
Including a Phone
To monitor a phone, you must first add it to ITM. You can add a single phone or multiple phones at the same time.
Before You Begin
•Have the MAC address and the extension number of the phone available.
•At least one of the Cisco CallManagers in the voice cluster to which the phone is registered must be discovered before the phone is imported.
To verify that the CallManager cluster has been discovered, look on the Administrative Summary page. If the CallManager cluster appears on this page, ITM has discovered it. For details on using the Administrative Summary page, see the "Using the Administrative Summary" section.
•If you are using ITM Multi-View, you must first select the partition you want to work with.
Step 1 Select IP Telephony Monitor > Phone Monitoring Admin > Include Phone. The Include Phone page appears.
Note If there are no Cisco CallManager clusters in the selected partition, the Include Phone page does not appear.
Step 2 Enter the following:
•Extension Number
•MAC Address—Must be in the format 898989898989 or 89-89-89-89-89-89; consisting of numbers, letters (A through F), asterisks (*), or pound signs (#).
•(Optional) Description—Cannot exceed twenty characters.
Step 3 Click Add.
If an error message appears stating that the phone could not be imported, fix the problem indicated in the message, and add the phone again.
To check the progress (status) of the Include Phone operation, view the Operation Log file at NMSROOT\Log\PhoneOperation.log.
Note NMSROOT is the directory where IP Telephony Monitor is installed on your system. If you selected the default directory during installation, it is C:\Program Files\CSCOpx.
Tips
•To determine why a phone was not included, check the Operation Log file at NMSROOT\Log\PhoneOperation.log.
•Phone Monitoring will not include a phone if any of the following conditions exists:
–There are no Cisco CallManager clusters—Phone Monitoring does not find any Cisco CallManager clusters in ITM. For ITM Multi-View, Phone Monitoring looks in the selected partition only.
–Invalid MAC address or extension number is entered.
–Phone already exists in Phone Monitoring.
After you determine why discovery failed, you must correct the problem and include the phone again in Phone Monitoring.
Importing Multiple Phones
You can add multiple phones by using a phone import file. The file containing your phones must be separate from the file containing all of your other devices. For details on formatting a phone import file, see the "Formatting a Phone Import File" section.
Before You Begin
•At least one of the Cisco CallManagers in the voice cluster to which the phone is registered must be discovered before the phone is imported. If phones from different voice clusters are being imported, this requirement applies for each voice cluster.
To verify that the CallManager cluster has been discovered, look on the Administrative Summary page. If the CallManager cluster appears on this page, ITM has discovered it. For details on using the Administrative Summary page, see the "Using the Administrative Summary" section.
•Verify that your import file is formatted correctly.
•Place the import file on the server, in the NMSROOT\ImportFiles directory.
Step 1 Select IP Telephony Monitor > Phone Monitoring Admin > Import Multiple Phones. The Import Multiple Phones page appears.
Note If there are no Cisco CallManager clusters in the selected partition, the Import Multiple Phones page does not appear.
Step 2 Enter the filename.
Note The file must be located on the server in the directory that is displayed next to the Server Path Location field name.
Step 3 Click Import.
ITM performs the following actions:
•Checks the import file format and verifies the phone information.
•Displays the Import Multiple Phones: Status page if one or more phones cannot be imported for one of the following reasons:
–The format of the import file is incorrect
–The phone has already been added to Phone Monitoring
–The phone cannot be found in any Cisco CallManager cluster
The Import Multiple Phones: Status page lists the phones that cannot be imported. Click Back to return to the previous page.
For any other phone discovery problems, you should check the Phone Import log file at NMSROOT\Log\PhoneImport-<Date_Time>.log, where <Date_Time> is the date and time the log file was created.
Note For phones that were not added, you should fix the problems indicated and reimport the phones.
•If all of the phones pass validation, a confirmation box appears, stating that all of the phones have been sent for collection. Click OK.
Tips
•To determine why a phone was not included, check the Phone Import log file at NMSROOT\Log\PhoneImport-<Date_Time>.log.
Note NMSROOT is the directory where IP Telephony Monitor is installed on your system. If you selected the default directory during installation, it is C:\Program Files\CSCOpx.
•Phone Monitoring will not include a phone if any of the following conditions exist:
–There are no Cisco CallManager clusters—Phone Monitoring does not find any Cisco CallManager clusters in ITM. For ITM Multi-View, Phone Monitoring looks in the selected partition only.
–The Cisco CallManager cluster to which the phone is registered to is not discovered.
–Invalid MAC address or extension number is entered.
–Phone already exists in Phone Monitoring.
After you determine why discovery failed, you must correct the problem and include the phone again in Phone Monitoring.
Formatting a Phone Import File
The format of a phone import file consists of the MAC address followed by the extension number and an optional description, with a colon (:) separating these elements; for example, 898989898989:5001 or 89-89-89-89-89-89:5001:Description.
The MAC address can be formatted with or without a hyphen (-) between every two digits. The seed file can have comment lines. Comment lines must be preceded by a pound (#) symbol.
The following is a sample file:
#MAC Address:Extn
000000050012:37013:Description
00-00-00-05-00-13:37014:Description
00-00-00-05-00-14:37023
#CCM 3.2 phones
000000050015:37022
000000050016:37026
000000050017:37012
00-00-00-05-00-18:37027
Excluding a Phone
The Exclude Phones operation deletes a phone from ITM inventory.
To check the status of the Exclude Phones operation, view the Phone Operation log file at NMSROOT\Log\PhoneOperation.log.
Note NMSROOT is the directory where IP Telephony Monitor is installed on your system. If you selected the default directory during installation, it is C:\Program Files\CSCOpx.
Step 1 Select IP Telephony Monitor > Phone Monitoring Admin > Exclude Phones. The Exclude Phones page appears.
Step 2 From the Cisco CallManager or Cluster list, select the Cisco CallManager or cluster to which the phone you want to exclude belongs.
A list of the phones appears.
Step 3 Select the check box next to each phone you want to exclude.
Step 4 Click Delete.
Step 5 In the confirmation box, click OK.
Step 6 In the final dialog box, click OK.
Suspending and Resuming Phone Monitoring
To check the status of the suspend or resume operation, view the Phone Operation log file at NMSROOT\Log\PhoneOperation.log.
Note NMSROOT is the directory where IP Telephony Monitor is installed on your system. If you selected the default directory during installation, it is C:\Program Files\CSCOpx.
These topics explain how to use the Suspend/Resume Monitoring page:
•Suspending Monitoring
•Resuming Monitoring
Figure 11-1 shows an example of the Suspend/Resume Monitoring page.
Figure 11-1 Suspend/Resume Monitoring Page
Suspending Monitoring
You can suspend the monitoring of a phone on the Suspend/Resume Monitoring page. Suspending a phone does not remove the phone from the phone monitoring operation.
Step 1 Select IP Telephony Monitor > Phone Monitoring Admin > Suspend/Resume Monitoring. The Suspend/Resume Monitoring page appears.
Step 2 From the Cisco CallManager or Cluster list, select the Cisco CallManager or cluster to which the phone you want to suspend belongs.
Step 3 Select the radio button next to Active Phones.
A list of the active monitored phones appears.
Step 4 Select the check box next to the phone you want to suspend.
Note If you want to select all of the phones, you can select the check box under Select, and all of the phones will be selected.
Step 5 Click Suspend.
Step 6 In the confirmation box, click OK.
Step 7 In the final dialog box, click OK.
Resuming Monitoring
You can resume the monitoring of a suspended phone on the Suspend/Resume Monitoring page.
Step 1 Select IP Telephony Monitor > Phone Monitoring Admin > Suspend/Resume Monitoring. The Suspend/Resume Monitoring page appears.
Step 2 From the Cisco CallManager or Cluster list, select the Cisco CallManager or cluster to which the phone you want to suspend belongs.
Step 3 Select the radio button next to Suspended Phones.
A list of the suspended monitored phones appears.
Step 4 Select the check box next to the phone for which you want to resume monitoring.
Note If you want to select all of the phones, you can select the check box under Select, and all of the phones will be selected.
Step 5 Click Activate.
Step 6 In the confirmation box, click OK.
Step 7 In the final dialog box, click OK.
Rediscovering Phones
The Immediate Rediscovery process rediscovers all phones in all clusters on demand. For information on scheduled rediscovery, see the "Configuring Rediscovery Schedules" section.
To check the status of an Immediate Rediscovery operation, view the Phone Rediscovery log file at NMSROOT\Log\PhoneRediscoverAll.log. To check the status of a Scheduled Rediscovery operation, view the Phone Rediscovery log file at NMSROOT\Log\PhoneScheduledRediscovery.log.
Note NMSROOT is the directory where IP Telephony Monitor is installed on your system. If you selected the default directory during installation, it is C:\Program Files\CSCOpx.
Step 1 Select IP Telephony Monitor > Phone Monitoring Admin > Immediate Rediscovery. The Immediate Rediscovery page appears.
Note If there are no Cisco CallManager clusters in the selected partition, or if there are not any phones in any of the clusters that are in the selected partition, the Immediate Rediscovery page does not appear.
Step 2 Click Proceed.
Using the Administrative Summary
The Administrative Summary displays information for the CallManager clusters that contain monitored phones.
Step 1 Select IP Telephony Monitor > Phone Monitoring Admin > Administrative Summary. The Administrative Summary page appears.
Figure 11-2 is an example of the Administrative Summary page.
Figure 11-2 Administrative Summary Page
Table 11-1 describes the information displayed on the Administrative Summary page.
Table 11-1 Administrative Summary Page
Heading/Button
|
Description
|
Number of monitored phones
|
The total number of monitored phones for all clusters.
|
Cisco CallManager or Cluster Name
|
Name assigned to the Cisco CallManager or cluster.
|
CallManager Version
|
The version of Cisco CallManager that is running in the voice cluster.
|
Monitored Phones
|
The number of monitored phones in the voice cluster.
|
Refresh
|
Refreshes the view.
|
