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User Guide for IP Telephony Monitor
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Index
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Preface
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Introduction
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Getting Started with ITM
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Using the Alerts and Activities Display
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Using Device Management
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Using IP Phone Information Facility
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Displaying IPT Security Details
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Using IP Phone Reachability Testing
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Using SRST Monitoring Management
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Using Notification Services
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Using Fault History
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Using Phone Monitoring
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Using ITM Multi-View
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Configuring and Administering ITM Multi-View
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Configuring and Administering ITM
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Managing Groups
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Configuring Views for the Alerts and Activities Display
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Configuring Polling and Thresholds
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Configuring Confidence Tests
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Administering ITM
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MIBs Polled
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Processed and Pass-through Traps, and Unidentified Traps and Events
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Notification MIB
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Events Processed
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Working with Voice Application Systems and Software
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Polling�SNMP and ICMP
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How ITM Calculates Repeated Restarts and Flapping
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ITM Support for SNMP MIBs
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Table Of Contents
Understanding the Dates and Times Displayed
Paging and Sorting Tabular Displays
Viewing Data from Tabular Displays with Over 2000 Records
Exporting Data from Tabular Displays
Getting Started with ITM
These topics help you to work with and understand the IP Telephony Monitor (ITM) user interface:
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Responding to Security Alerts
Working with ITM Windows
This topic focuses on questions you may have when you first start to work with the ITM user interface:
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What is the CiscoWorks window?
The browser from which you start ITM takes CiscoWorks as its title. After you log in to ITM, the CiscoWorks desktop is displayed. The CiscoWorks desktop is where you start using ITM functions and where you stop using ITM by logging out.
In the left pane, the CiscoWorks desktop contains Logout and Help buttons as well as a navigation tree. The right pane contains any application pages that are displayed after you select items from the navigation tree.
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Why are multiple windows open?
For ease of use, ITM opens separate windows for many displays. Opening multiple browser windows allows you to:
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When ITM opens a new browser window, it does not close previously opened windows. You can close browser windows when you are done with them.
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Why do I see the error "The page cannot be displayed"?
ITM displays often include links to more detailed information. Right-clicking a link and selecting Open in New Window is not supported. It is expected behavior for this error to appear.
When I press the Enter key, why doesn't ITM complete the current task?
ITM does not accept pressing the Enter key as a substitute for clicking buttons, such as OK, Finish, or Next, on the application page.
Where is the help button?
To access online help when you are looking at an ITM window that does not include a help button, select the CiscoWorks window and click the Help button located near the top of the left pane. See the "What is the CiscoWorks window?" section.
Using Help
Most ITM browser windows do not include a help button. To start help:
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Help is displayed in a separate browser window that remains open until you close it. Online help includes an index and search capability.
Understanding the Dates and Times Displayed
Dates and times displayed by ITM reflect the date, time, and time zone set on the server where ITM is installed. If the client system you use to run ITM is located in a time zone other than the time zone set on the server, you will notice the difference; for example:
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There are no settings that you can change on the client to affect the time zone displayed by ITM. However, you can obtain information about the time zone acronyms and offsets used by ITM in Release Notes for IP Telephony Monitor 2.0 on Windows 2000. To see the release notes, log in to Cisco.com and select Products & Services > Network Management CiscoWorks > CiscoWorks IP Telephony Monitor > Technical Documentation > Release Notes.
Using Tabular Displays
ITM presents information in tabular displays when the amount of data to be displayed or manipulated could be quite large. Tabular displays ease the task of handling information by providing the following features:
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Paging and Sorting Tabular Displays
The sort order for any tabular display is indicated by the presence of a triangle in the column heading. A triangle pointing down indicates records in descending order, which is the default, while a triangle pointing up indicates records in ascending order.
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The first time you click a column heading on a previously unsorted column, data in that column is sorted in descending order. If you click the column heading again, the records will be sorted in the reverse order.
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Viewing Data from Tabular Displays with Over 2000 Records
If more than 2,000 records exist, they cannot all be shown in a tabular display. A message will be displayed to notify you when this is the case. If you want to see data for all of the records, you must export the data to a CSV or PDF file. See the "Exporting Data from Tabular Displays" section.
You may be able to change which of the more than 2,000 records are displayed by sorting the tabular display. See the "Paging and Sorting Tabular Displays" section.
Exporting Data from Tabular Displays
All tabular displays can be exported as comma separated values (CSV) files. Some tabular displays can also be exported as PDF files.
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Printing Tabular Displays
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A new browser window opens, displaying the data in print-friendly format.
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Selecting Objects and Groups
As you use ITM, you will often need to select something—a device or a device group, for example—before you can view information or complete a task. Groups and devices displayed in a selector differ depending upon the application.
This topic shows a few examples of selectors to familiarize you with them. Use the application-specific topics to determine what to select to accomplish your objective.
Figure 2-1 shows a device group and device selector as it might first appear on the SNMP Trap Notification and E-Mail Notification pages.
Figure 2-1 Device Groups and Device Selector as Displayed Initially on Notification Services Pages
Table 2-2 further describes the device groups shown in Figure 2-1.
Table 2-2 Device Group Descriptions
P0
Contains all groups and shares the same name as the partition alias. For ITM, the name is P0. For ITM Multi-View, the partition name is set by the Partition Administrator. For more information, see the "What Is a Partition?" section.
System Defined Groups
Contains predefined device groups.
User Defined Groups
Displayed only when a user has already created user-defined groups or added devices to customizable groups. You can organize devices into groups that you define, based on characteristics you choose; for example, device location. For more information, see the "Understanding ITM Groups" section and the "What Are Customizable Groups?" section.
Figure 2-2 also shows a device group and device selector as it might appear on the SNMP Trap Notification and E-Mail Notification pages after a user has expanded the following:
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Figure 2-2 Device Group and Device Selector with System Defined Groups Expanded
Figure 2-3 shows a device group selector as you might see it on the Polling Parameters page. A device group selector enables you to select device groups only, in contrast to the device group and device selector shown in Figure 2-2.
Figure 2-3 Device Group Selector with User Defined Groups and Customizable Groups Expanded
P0—Contains other groups. See Table 2-2 for more information.
User Defined Groups—Groups that you can create (or edit, only for customizable groups). Expanded in this example.
System Defined Groups—Groups that ITM predefines. Collapsed on initial display.
Customizable Groups—Groups to which you can add devices, and that you can use to customize polling parameters and thresholds. Expanded in this example.
Using a device group selector, you select device groups by highlighting the groups that you want.
Figure 2-4 shows a device group selector as you might see it on the Polling Parameters page after a user expands the System Defined Groups folder.
Figure 2-4 Device Group Selector with System Defined Groups Expanded
Understanding Your User Role
When you log in to ITM, you enter the username and password assigned to you by a System Administrator. Your username is associated with CiscoWorks user roles. User roles control the folders and applications that you are allowed to see and use from the CiscoWorks navigation tree.
ITM documentation includes tasks for ITM and ITM Multi-View user roles. If you cannot locate a folder or application in the CiscoWorks navigation tree, either of the following could be the cause:
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Responding to Security Alerts
The first time you select nearly any option from the IP Telephony Monitor drawer in the CiscoWorks navigation tree, you will see a Security Alert window displayed. If you are using Internet Explorer 6.0.26, simply click Yes.
If you are using Internet Explorer 6.0.28, you should install the self-signed security certificate. You should do this once, on each client system you use to access ITM.
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