Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -

Index

A

about ITM   1-1

day-to-day operations   1-10

alerts and activities   1-11

device management   1-12

Fault History   1-13

notification services   1-12

phone monitoring   1-14

how ITM and ITM Multi-View differ   1-2

how ITM works   1-14

device management and configuration   1-15

monitoring, analysis, notification   1-19

response to notifications and alerts   1-21

partitions   1-7

setting up   1-7

about RME synchronization   4-24

access port minimum and maximum threshold settings

10/100 MB Ethernet   17-41

1 Gb Ethernet   17-41

ATM   17-41

other   17-41

acknowledging alerts   3-39

active partition

how to select   12-4

when to select   12-2

AdapterServer, ITM-related CiscoWorks process   19-15

adding

confidence tests   18-9

Cisco Conference Connection test   18-12

Cisco Unity Message Waiting Indicator test   18-15

Emergency Call test   18-14

End to End Call test   18-10

Off Hook test   18-9

Phone Registration test   18-9

TFTP Receive test   18-12

devices   4-9

rediscovery schedules   14-9

administering ITM   19-1

device support   19-5

ports used by ITM   19-1

protocols used by ITM   19-1

security considerations   19-4

SNMP, using to manage ITM   19-18

queries, configuring for   19-19

security, configuring for queries   19-21

system application MIB log file, viewing   19-21

system administration   19-5

data, backing up and restoring   19-7

log files, viewing and maintaining   19-11

logging, configuring   19-9

password for ITM databases, changing   19-8

self-signed security certificates, creating   19-6

starting and stopping ITM processes   19-14

users, configuring   19-5

Administrative Summary, using   11-10

Advanced Find display (see Find and Advanced Find displays)   5-3

alerts

acknowledging   3-39

annotating   3-41

definition   1-11

e-mailing   3-43

responding to   2-12

searching for by ID   10-5

stored information on, obtaining all   10-5

searching by alert ID   10-5

searching by device   10-6

searching by group   10-7

Alerts and Activities Details page   3-14

(see also events processed by ITM)   D-1

alerts, handling through   3-38

acknowledging   3-39

annotating   3-41

e-mailing   3-43

event details, obtaining   3-14

event properties, viewing   3-21

events associated with an alert, viewing   3-19

starting the page   3-14

Fault History, starting   1-13

layout   3-16

starting, from Alerts and Activities   3-14

Alerts and Activities display   3-1

alert details, obtaining   3-7

customizing   3-11

filtering   3-12

views, selecting   3-12

Fault History, starting from   10-3

24-hour report on all alerts   10-3

24-hour report on all events   10-4

how and when to use   3-1

layout   3-4

log files, where located   19-12

starting   3-2

starting additional displays from

Alerts and Activities Details page   3-14

Detailed Device View   3-23

tool buttons on   3-6

using   3-1

views, and

about views   16-1

activating and deactivating views   16-4

configuring views for display   16-1

creating views   16-2

deleting views   16-6

modifying views   16-4

selecting views   3-12

ama database   19-8

backing up   19-8

confidence tests, and   19-8

password for, changing   19-8

AMADbEngine, ITM-related CiscoWorks process   19-15

AMADbMonitor, ITM-related CiscoWorks process   19-15

AMAServer.properties file   18-20

annotating alerts   3-41

Application and Connectivity poller log files, where located   19-12

ApplicationDown event, description and trigger   D-2

ApplicationPartiallyRunning event, description and trigger   D-2

applications, configuring for confidence tests   18-4

number of phones needed, determining   18-5

phones, configuring   18-5

audience for this document   xxi

audit information, maintaining   6-11

B

backing up and restoring data   19-7

BackupActivated event, description and trigger   D-2

BatteryDisconnected event, description and trigger   D-2

BatteryFailed event, description and trigger   D-3

BatteryLow event, description and trigger   D-3

C

CallManager (see Cisco CallManager)   D-3

CardDown event, description and trigger   D-4

CASUSER, ITM file owner   19-4

cautions

on changing the protection of a file or directory   19-4

on confidence test failures   18-4

significance of   xxii

CCMHttpServiceDown event, description and trigger   D-4

CCMHttpServiceInaccessible

event, determination of   E-6

CCMHttpServiceInaccessible event

description and trigger   D-4

CCM MIB variables, setting for phone tracking   E-5

Cisco 7960 IP phones, and confidence tests   18-4

Cisco CallManager

CCM-related events, description and trigger

CallManagerDown   D-3

CallManagerPartiallyRunning   D-3

information, recording   18-21

Media Convergence Server, running on   E-3

Cisco CallManager cluster name, changing   E-4

traps and suspect phone detection, enabling   E-3

setting up for use with ITM   E-1

ICS 7750, configuring   E-2

Media Convergence Server, running on   E-3

Cisco Conference Connection confidence test

about   18-3

adding   18-12

information for, recording   18-23

Cisco IOS IP SLA (see IP SLA)   8-3

Cisco Unity Message Waiting Indicator confidence test

about   18-3

adding   18-15

information for, recording   18-24

CiscoWorks

navigation tree, starting Alerts and Activities display from   10-5

fault history on an event, obtaining all   10-8

stored information on an alert, obtaining all   10-5

processes related to ITM   19-14

AdapterServer   19-15

AMADbEngine   19-15

AMADbMonitor   19-15

DataPurge   19-15

DfmBroker   19-15

DfmFileNotifier   19-17

DfmServer   19-15

EPMDbEngine   19-15

EPMDbMonitor   19-15

EPMServer   19-17

FHDbEngine   19-16

FHDbMonitor   19-16

FHPurgeTask   19-17

INVDbEngine   19-16

INVDbMonitor   19-16

IPIUDataServer   19-16

IPTFHServer   19-16

ITMCTMStartup   19-16

ITMLogServer   19-16

ITMOGSServer   19-16

NOSServer   19-16

PIFDbEngine   19-16

PIFServer   19-16

PMServer   19-16

PTMServer   19-16

RmeSyncServer   19-16

SRSTServer   19-17

STServer   19-17

TISServer   19-17

VHMDFIntegrator   19-17

VHMInteractor   19-17

VHMInventoryCollector   19-17

VHMPoller   19-17

VHMServer   19-17

VHMSTIntegrator   19-17

window, working with   2-2

confidence tests, working with   18-1

about testing   18-1

adding tests   18-9

Cisco Conference Connection   18-12

Cisco Unity Message Waiting Indicator   18-15

Emergency Call   18-14

End to End Call   18-10

Off Hook   18-9

Phone Registration   18-9

TFTP Receive   18-12

applications, configuring for   18-4

Cisco Unity Message Waiting Indicator test

about   18-3

adding   18-15

ConfidenceTestFailed event, description and trigger   D-5

Confidence Test Integrator log files, where located   19-12

ConfidenceTestsNotRun event, description and trigger   D-5

configuring tests   18-4

database for (ama), changing password   19-8

deleting tests   18-17

Emergency Call test

about   18-3

adding   18-14

information, recording for   18-22

End To End Call

about   18-3

adding   18-10

events associated with

ConfidenceTestFailed   D-5

ConfidenceTestsNotRun   D-5

events related to confidence tests, descriptions and triggers for

ConfidenceTestFailed   D-5

ConfidenceTestsNotRun   D-5

failure of a test, troubleshooting   18-4

IP phones

Cisco 7960 phones   18-4

configuring for testing   18-5

maintaining confidence tests   18-7

Administration pages, opening   18-8

configuring tests   18-4, 18-9

minimum and maximum threshold settings   17-41

modifying tests   18-16

notes on   18-19

objectives of testing   18-1

Off Hook test

about   18-2

adding   18-9

Phone Registration test

about   18-2

adding   18-9

scheduling   18-18

SPE settings, minimum and maximum thresholds   17-45

TFTP Receive test

about   18-3

adding   18-12

thresholds, definition   17-31

worksheets for   18-21

Cisco CallManager information   18-21

Cisco Conference Connection test   18-23

Cisco Unity Message Waiting Indicator test   18-24

Emergency Call test   18-22

configuring

applications, for confidence tests   18-4

confidence tests   18-4

ICS 7750   E-2

IP phones, for confidence tests   18-5

ITM (see ITM, configuring and administering)   14-1

ITM Multi-View (see under ITM Multi-View)   13-1

logging   19-9

polling (see polling and thresholds, working with)   17-1

schedules

daily purging   14-7

rediscovery   14-8

SNMP

on Catalyst devices   14-12

on IOS-based devices   14-11

trap forwarding   14-14

thresholds (see polling and thresholds, working with)   17-1

users   19-5

views, in Alerts and Activities display   16-1

creating

device groups   15-14

Partition Administrators   13-1

partitions   13-12

self-signed security certificates   19-6

views, in the Alerts and Activities display   16-2

credentials (see under editing, device configurations)   4-36

customizing the Alerts and Activities display   3-11

filtering   3-12

views, selecting   3-12

D

daily purging schedules

configuring   14-7

log files, where located   19-12

databases in ITM

ama (confidence testing)   19-8

itemEPM (event promulgation)   19-8

itemFH (Fault History)   19-8

itmInv (inventory)   19-8

password for, changing   19-8

DataPurge, ITM-related CiscoWorks process   19-15

DDV (see Detailed Device View)   3-22

defined partition, definition   12-3

deleting

confidence tests   18-17

devices   4-39

groups   15-33

IP SLA-enabled device   8-11

partitions   13-16

phone reachability tests   7-9

phones (see excluding phones from monitoring)   11-6

rediscovery schedules   14-10

SRST tests   8-11

views, from the Alerts and Activities display   16-6

Detailed Device View (DDV)   3-22

device elements, viewing in detail   3-27

cascaded phones, viewing   3-34

information by device class   3-27

device monitoring, suspending or resuming   3-34

for device components   3-37

for devices   3-35

how and when to use   3-30

layout   3-25

log files, where located   19-12

origin of inventory and device information (VHMInteractor)   19-17

starting, from Alerts and Activities window   3-23

device details, viewing   3-27

Device Fault Integrator log files, where located   19-12

device groups, managing   15-1

(see also devices, managing)   4-1

about groups   15-1

creating and editing groups   15-13

creating   15-14

group membership, finalizing   15-28

group properties, editing   15-17

group summary, viewing   15-28

customizable groups, working with   15-10

deleting groups   15-33

details of, viewing   15-29

editing   15-13

Group Administration and Configuration page   15-11

group membership

details, viewing   15-31

refreshing   15-32

polling, selecting for   17-9

priorities, and   17-4

rules, understanding   15-20

domain for   15-21

examples   15-26

how defined   15-21

Rules Create page, example   15-23

values for each object type   15-25

system-defined groups, working with   15-2

All 78XX media servers   15-4

All Cisco digital voice gateways   15-5

All Cisco Gatekeepers   15-7

All Cisco gateways   15-6

All Cisco hubs and bridges   15-9

All Cisco ICS 77XX   15-7

All Cisco IP telephony applications   15-9

All Cisco monitored phones   15-7

All Cisco optical switches   15-9

All Cisco routers   15-3

All Cisco switches   15-3

All Cisco switches with phones connected   15-7

All Cisco voice gateways   15-5

All Cisco voice mail gateways   15-5

All devices with FXX interfaces   15-2

All devices with T1/E1 interfaces   15-3

All SRST Devices   15-10

Cisco CallManager clusters   15-8

Phones with Reachability Testing Configured   15-10

devices, managing   4-1

about Device Management   4-1

adding devices   4-9

configurations, editing   4-35

credentials, changing   4-36

deleting devices   4-39

rediscovering a device after edit   4-38

device details, viewing   4-40

Device Details display, understanding   4-42

device states, understanding   4-7

device summary, displaying   4-6

device support in ITM   19-5

discovery status, viewing   4-43

exporting devices   4-23

getting started   4-1

groups (see device groups, managing)   15-1

importing devices   4-14

formatting an ITM import file   4-17

formatting an RME Version 2 CSV file   4-20

ports and interfaces that ITM manages   4-5

types of devices that ITM monitors   4-5

verifying import   4-21

log files for, where located   19-12

managing devices

definition   1-12

media servers, understanding   4-8

names, assigning   4-2

Windows devices using aliases   4-5

Windows devices using NetBios   4-4

network devices, understanding   4-8

RME inventory, synchronizing with (see RME synchronization)   4-24

SNMP timeout and retries, modifying   4-45

support in ITM   19-5

understanding   4-6

DfmBroker, ITM-related CiscoWorks process   19-15

dfm database   19-8

DfmFileNotifier, ITM-related CiscoWorks process   19-17

DfmServer, ITM-related CiscoWorks process   19-15

disk usage minimum and maximum threshold settings   17-42

displays, working with   5-2

Find and Advanced Find   5-3

displaying further information   5-3

refreshing the data   5-3

IP Phone Detail   5-17

IPT Applications Detail   5-21

IPT security details (see IPT security details, displaying)   6-1

SRST Configuration Detail   5-20

documentation   xxii

additional, obtaining   xxvii

audience for this   xxi

feedback on, submitting   xxv

IDU information   xxiii

related to this product   xxiii

typographical conventions in   xxi

updated, obtaining   xxiv

Cisco.com   xxiv

ordering   xxiv

DPAPortCallManagerLinkDown event, description and trigger   D-5

DPAPortTelephonyLinkDown event, description and trigger   D-5

Duplicate event, description and trigger   D-6

E

editing

device configurations   4-35

group properties   15-17

groups   15-13

partitions   13-15

polling parameters   17-16

rediscovery schedules   14-9

thresholds   17-24

e-mail

notification subscriptions, managing   9-16

adding   9-18

deleting   9-23

editing   9-20

resuming   9-22

suspending   9-22

responding to an alert   3-43

Emergency Call confidence test

about   18-3

adding   18-14

emergency responder information, recording   18-22

EnableTrapAndSuspectPhone utility   E-3

End To End Call confidence test

about   18-3

adding   18-10

environment settings

minimum and maximum thresholds   17-42

RIB card   17-42

temperature sensor   17-42

parameter definitions

RIB card settings   17-32

temperature sensor settings   17-33

EPMDbEngine, ITM-related CiscoWorks process   19-15

EPMDbMonitor, ITM-related CiscoWorks process   19-15

EPMServer, ITM-related CiscoWorks process   19-17

Ethernet threshold categories   17-33

broadcast threshold   17-33

collision threshold   17-33

discard threshold   17-33

error threshold   17-33

queue drop threshold   17-34

utilization threshold   17-34

event details, obtaining   3-14

Event Processing Adapter log files, where located   19-12

Event Promulgation Module log files, where located   19-12

event properties, viewing   3-21

events

processed by ITM, descriptions and triggers   D-1

ApplicationDown   D-2

ApplicationPartiallyRunning   D-2

BackupActivated   D-2

BatteryDisconnected   D-2

BatteryFailed   D-3

BatteryLow   D-3

CallManagerDown   D-3

CallManagerPartiallyRunning   D-3

CardDown   D-4

CCMHttpServiceDown   D-4

CCMHttpServiceInaccessible   D-4

ConfidenceTestFailed   D-5

ConfidenceTestsNotRun   D-5

DPAPortCallManagerLinkDown   D-5

DPAPortTelephonyLinkDown   D-5

Duplicate   D-6

ExceededMaximumUptime   D-6

ExcessiveFragmentation   D-6

ExtensionNumberRemoved   D-6

FanDegraded   D-7

FanDown   D-7

Flapping   D-7

GatewayLostContactWithCluster   D-8

HighBackplaneUtilization   D-8

HighBroadcastRate   D-8

HighBufferMissRate   D-8

HighBufferUtilization   D-9

HighCollisionRate   D-9

HighDiscardRate   D-9

HighErrorRate   D-10

HighProcessorUtilization   D-10

HighQueueDropRate   D-11

HighUtilization   D-11

InformAlarm   D-11

InsufficientFreeHardDisk   D-12

InsufficientFreeMemory   D-12

InsufficientFreePhysicalMemory   D-12

InsufficientFreeVirtualMemory   D-13

InterfaceOperationallyDown   D-13

MajorAlarm   D-13

MinorAlarm   D-13

MonitoredPhoneLostContactWithCluster   D-14

MWIOnTimeExceeded   D-14

OperationallyDown   D-14

OutOfRange   D-15

PhoneDiscoveryError   D-15

PhoneReachabilityTestFailed event   D-16

PhoneRemoved   D-16

PowerSupplyDegraded   D-16

PowerSupplyDown   D-16

RepeatedRestarts   D-17

SRSTEntered   D-17

SRSTSuspected   D-18

SuspectPhoneDetected   D-18

TemperatureHigh   D-18

TemperatureSensorDegraded   D-19

TemperatureSensorDown   D-19

TooManyFailedConfidenceTests   D-19

TooManyInactivePhones   D-19

Unresponsive   D-20

VoiceCardLostContactWithCluster   D-20

VoiceInterfaceLostContactWithCluster   D-20

VoicePortLostContactWithCluster   D-21

VoicePortOperationallyDown   D-21

stored fault history on, obtaining all   10-8

searching by alert ID   10-10

searching by device   10-9

searching by event ID   10-8

searching by group   10-11

ExceededMaximumUptime event, description and trigger   D-6

ExcessiveFragmentation event, description and trigger   D-6

excluding phones from monitoring   11-6

exporting devices   4-23

ExtensionNumberRemoved event, description and trigger   D-6

F

FanDegraded event, description and trigger   D-7

FanDown event, description and trigger   D-7

Fault History in ITM   10-1

about   10-1

database for (itemFH), changing password   19-8

definition   1-13

Fault History Alerts and Activities page, understanding   10-12

Fault History Events page, understanding   10-15

launching

from CiscoWorks navigation tree   10-5

from the Alerts and Activities display   10-3

log files for, where located   19-12

starting   10-2

stored fault history on events, searching   10-8

by alert ID   10-10

by device   10-9

by event ID   10-8

by group   10-11

FHDbEngine, ITM-related CiscoWorks process   19-16

FHDbMonitor, ITM-related CiscoWorks process   19-16

FHPurgeTask, ITM-related CiscoWorks process   19-17

filters, in Alerts and Activities display   3-12

Find and Advanced Find displays   5-3

displaying further information   5-3

refreshing the data   5-3

finding IP phones   5-4

Advanced Find option, using   5-8

default values, working with   5-16

Find option, using   5-4

flapping and restarts, how ITM calculates   G-1

Flapping event, description and trigger   D-7

FreeHardDisk event   D-12

G

GatewayLostContactWithCluster event, description and trigger   D-8

generic interface and port performance threshold categories   17-34

broadcast threshold   17-34

discard threshold   17-35

error threshold   17-35

queue drop threshold   17-35

utilization threshold   17-35

getting started with ITM   2-1

alerts, responding to   2-12

ITM windows, working with   2-1

CiscoWorks window   2-2

dates and times displayed   2-3

Enter key versus buttons   2-2

Help, using   2-3

Help button   2-3

multiple windows   2-2

page not displayed, reasons for   2-2

objects and groups, selecting   2-6

security alerts, responding to   2-12

tabular displays   2-4

displays with more than 2,000 records   2-5

exporting data from   2-5

paging and sorting   2-5

printing   2-6

user roles, understanding   2-11

H

help

online documentation   xxiii

technical assistance   xxv

TAC cases, opening   xxvi

TAC priority definitions   xxvii

TAC website   xxv

HighBackplaneUtilization event, description and trigger   D-8

HighBroadcastRate event, description and trigger   D-8

HighBufferMissRate event, description and trigger   D-8

HighBufferUtilization event, description and trigger   D-9

HighCollisionRate event, description and trigger   D-9

HighDiscardRate event, description and trigger   D-9

HighErrorRate event, description and trigger   D-10

HighProcessorUtilization event, description and trigger   D-10

HighQueueDropRate event, description and trigger   D-11

HighUtilization event, description and trigger   D-11

I

ICMP polling   F-2

coordinating SNMP polling with   F-4

how ITM calculates polling intervals   F-4

ICS 7750, configuring   E-2

IDU (incremental device support) information, online   xxiii

importing devices   4-14

into ITM

formatting an import file   4-17

formatting an RME Version 2 CSV file   4-20

ports and interfaces that ITM manages   4-5

verifying import   4-21

into ITM Multi-View   12-5

multiple phones   11-4

inactive phone settings, minimum and maximum thresholds   17-42

including phones for monitoring   11-2

InformAlarm event   D-11

InformAlarm event, description and trigger   D-11

installing Windows SNMP Service   19-20

InsufficientFreeHardDisk event, description and trigger   D-12

InsufficientFreeMemory event, description and trigger   D-12

InsufficientFreePhysicalMemory event, description and trigger   D-12

InsufficientFreeVirtualMemory event, description and trigger   D-13

interface and port flapping threshold categories   17-36

interface and port performance threshold categories

broadcast threshold   17-34

discard threshold   17-35

error threshold   17-35

queue drop threshold   17-35

InterfaceOperationallyDown event, description and trigger   D-13

interface settings, minimum and maximum thresholds

1 GB Ethernet   17-42

ATM

generic interface/port performance   17-44

interface/port flapping   17-43

backups   17-42

dial on demand   17-42

FDDI   17-44

ISDN

B channel backups   17-42

D channel interface flapping   17-43

physical interface flapping   17-43

physical interface generic performance   17-44

other generic interface/port performance   17-44

other interface/port flapping   17-43

serial generic interface/port performance   17-44

serial interface/port flapping   17-43

token ring   17-44

voice interface

flapping   17-43

generic performance   17-44

INVDbEngine, ITM-related CiscoWorks process   19-16

INVDbMonitor, ITM-related CiscoWorks process   19-16

Inventory Collector log files for, where located   19-12

Inventory database (itemInv), changing password for   19-8

Inventory Interactor log files, where located   19-12

Inventory Services log files, where located   19-12

IPIUDataServer, ITM-related CiscoWorks process   19-16

IP phones

Cisco 7960, and confidence tests   18-4

configuring for confidence tests   18-5

phone extension numbers, recording   18-6

target phone requirements, meeting   18-6

IP phones, managing   5-1

configuring for confidence tests   18-5

details, displaying   5-16

IP Phone Detail display   5-17

IPT Applications Detail display   5-21

SRST Configuration Detail display   5-20

finding IP phones   5-4

Advanced Find option, using   5-8

Find option, using   5-4

getting started   5-2

information displays, working with   5-2

Find and Advanced Find displays   5-3

web interface, opening   5-3

maintaining the IP Phone Information Facility   5-22

phone discovery, overview of   5-22

phone discovery, scheduling   5-24

phone discovery status, viewing   5-28

phone movement tracking (minor discovery)   6-10

CCM MIB variables, setting   E-5

types of phone moves tracked   6-10

Phone Registration confidence tests

about   18-2

adding   18-9

IP SLA

echo test   7-2

IP SLA Responder   8-3

jitter test   8-3

IPTFHServer, ITM-related CiscoWorks process   19-16

IPT security details, displaying   6-1

generating displays   6-9

maintaining displays   6-10

audit information, maintaining   6-11

minor discovery   6-10

security displays   6-1

Duplicate MAC/IP Phone Detail display   6-3

IP Phone Audit Detail display   6-5

IP Phone Move Detail display   6-7

Unregistered Suspect Phone Detail display   6-2

itemEPM database   19-8

itemFh database   19-8

itemInv database   19-8

ITM, configuring and administering   14-1

changes, applying   14-4

ITM Configuration, using   14-1

scheduled tasks   14-5

SNMP traps, forwarding and receiving   14-10

enabling devices to send traps to ITM   14-11

integrating with other trap daemons   14-12

SNMP trap forwarding, configuring   14-14

SNMP trap receiving port, updating   14-13

ITMCTMStartup, ITM-related CiscoWorks process   19-16

ITM devices not in inventory, viewing (see under RME synchronization)   4-32

ITM event names, customizing   9-5

ITM, importing devices into (example)   1-4

ITMLogServer, ITM-related CiscoWorks process   19-16

ITM Multi-View

about   12-1

active partition, selecting in   12-4

configuring and administering   13-1

Partition Administrator, creating   13-1

partitions, administering   13-18

day-to-day operations   12-2

how ITM and ITM Multi-View differ   1-2

importing devices into   12-5

example of importing a voice gateway into ITM Multi-View   1-5

Multi-View Manager, log files for   19-13

overview   12-1

using   12-1

ITMOGSServer, ITM-related CiscoWorks process   19-16

ITM ping, enabling   7-9

L

log files

maximum size before overwrite   19-11

viewing and maintaining   19-11

where located

adapterServer.log   19-12

ADD.log   19-12

CiscoCallManagerOrClusterGroupingError.log   19-12

DDV.log   19-12

DeviceManagement.log   19-12

dfmEvents.log   19-12

DPS.log   19-12

EPM.log   19-12

FHCollector.log   19-12

FHUI.log   19-12

Interactor.log   19-12

InventoryCollector.log   19-12

nos.log   19-13

phonereachability.log   19-13

PM.log   19-13

PMClient.log   19-13

PMUtil.log   19-13

Poller.log   19-12

PollingThresholdAdapter.log   19-13

PTMClient.log   19-13

PTMServer.log   19-13

Rediscovery.log   19-13

RMESync.log   19-13

SRST monitoring logs   19-13

STIntegratorUI.log   19-12

TISServer.log   19-12

vgm.log   19-13

VHMDfmIntegrator.log   19-12

vhmEvents.log   19-12

VHMPhoneInventory.log   19-13

VHMSTIntegrator.log   19-12

VHMSTIntegratorOperation.log   19-12

logging, configuring   19-9

M

MajorAlarm event, description and trigger   D-13

media servers, setting up for use with ITM   E-1

Cisco CallManager running on a Media Convergence Server   E-3

traps and suspect phone detection, enabling   E-3

Cisco CallManager running on a Media Convergence server

Cisco CallManager cluster name, changing   E-4

memory threshold settings, minimum and maximum   17-45

MIB log file, viewing   19-21

MIBs

notification MIB

definition   C-1, C-22

GenAlarmEntry object type, attribute definitions   C-34

GenUserMessage1 object type, attribute with partition information   C-36

polled   A-1

MinorAlarm event, description and trigger   D-13

monitored phone information, displaying   11-10

MonitoredPhoneLostContactWithCluster event, description and trigger   D-14

Multi-View (see ITM Multi-View)   12-1

MWIOnTimeExceeded event, description and trigger   D-14

MWI threshold settings, minimum and maximum   17-44

N

name resolution system   4-2

Windows devices using aliases   4-5

Windows devices using NetBios   4-4

navigation tree, CiscoWorks   10-5

network devices, understanding   4-8

NMSROOT

CASUSER, and   19-4

directory, where located   8-5

node names, assigning   4-2

Windows devices using aliases   4-5

Windows devices using NetBios   4-4

NOSServer, ITM-related CiscoWorks process   19-16

notification MIB   C-1

definition   C-1

GenAlarmEntry object type, attribute definitions   C-34

GenUserMessage1 object type, attribute with partition information   C-36

notification services   9-1

definition   1-12

e-mail notification subscriptions, managing   9-16

adding   9-18

deleting   9-23

editing   9-20

resuming   9-22

suspending   9-22

ITM event names, customizing   9-5

SNMP trap notification subscriptions, managing   9-10

adding   9-12

deleting   9-16

editing   9-13

resuming   9-15

suspending   9-15

subscriptions

about   9-6

event sets, configuring   9-7

notification groups, configuring   9-8

understanding   9-1

Syslog notification subscriptions, managing   9-23

adding   9-25

deleting   9-29

editing   9-26

resuming   9-29

suspending   9-28

understanding   9-1

Notification Services, log files for, where located   19-13

O

object groups (see device groups, managing)   15-1

Off Hook confidence tests

about   18-2

adding   18-9

online help, using   2-3

opening a web interface on an IP phone   5-3

OperationallyDown event, description and trigger   D-14

OutOfRange event, description and trigger   D-15

overview of IP phone discovery   5-22

P

partition, definition   1-7

Partition Administrators

creating   13-1

tasks for   13-2

exclusive   13-2

Multi-View Manager, using   13-4

Partition 0   13-3

partitions, managing   13-5

active partitions, selecting   12-4

assigning devices to partitions   13-6

checking available devices   13-6

Cisco CallManager devices   13-7

cluster-related devices   13-7

creating partitions   13-12

defined partitions, assigning devices to   12-3

definition of a partition   1-7

deleting partitions   13-16

editing partitions   13-15

partition membership details, viewing   13-13

restoring partitions   13-19

users, assigning to partitions   13-11

pass-through SNMP unidentified traps   B-3

CISCO-ACCESS-ENVMON-MIB traps   B-6

CISCO-CCM-MIB traps   B-7

CISCO-CONFIG-MAN-MIB traps   B-6

CISCO-ENVMON-MIB traps   B-6

CISCO-RHINO-MIB traps   B-6

CISCO-STACK-MIB traps   B-5

CISCO-VOICE-APPS-MIB traps   B-7

CISCO-VTP-MIB traps   B-6

repeater MIB traps   B-5

standard SNMP traps (RFC 1215)   B-5

STP traps   B-5

UMSEVENT-MIB traps   B-7

password for ITM databases, changing   19-8

phone discovery

overview of   5-22

scheduling   5-24

creating a schedule   5-25

deleting a schedule   5-28

modifying a schedule   5-27

status, viewing   5-28

PhoneDiscoveryError event, description and trigger   D-15

phone monitoring, using   11-1

about   11-1

Administrative Summary, using   11-10

excluding phones   11-6

import file format   11-6

importing multiple phones   11-4

including phones   11-2

information on monitored phones, displaying   11-10

log files for, where located   19-13

monitoring   11-7

resuming   11-9

suspending   11-8

phone monitoring in ITM, definition   1-14

rediscovering phones   11-10

phone reachability

log files for, where located   19-13

PhoneReachabilityTestFailed event, description and trigger   D-16

PhoneRemoved event, description and trigger   D-16

PIFDbEngine, ITM-related CiscoWorks process   19-16

PIFServer, ITM-related CiscoWorks process   19-16

ping, enabling ITM   7-9

PMServer, ITM-related CiscoWorks process   19-16

Polling and Threshold Adapter log files, where located   19-13

Polling and Threshold Manager log files, where located   19-13

polling and thresholds, working with   17-1

(see also polling settings for device functions)   17-20

(see also threshold categories and parameter definitions)   17-31

(see also threshold parameters, minimum and maximum settings)   17-41

about polling and thresholds   17-1

customizable groups   17-2

device functions, setting parameters for   17-11

device groups, selecting for polling   17-9

device groups and priorities, understanding   17-4

device parameters, setting   17-7

settings applied to devices   17-2

configuring   17-1

how ITM calculates ICMP polling intervals   F-4

ICMP polling   F-2

coordinating SNMP polling with   F-4

how ITM calculates polling intervals   F-4

parameters, managing   17-13

changes, how applied   17-19

default polling parameters, restoring   17-19

device functions and polling settings, understanding   17-20

editing   17-16

viewing   17-14

parameters, updating   17-8

priorities

setting   17-3

understanding   17-4

SNMP polling   F-3

coordinating with ICMP polling   F-4

how the SNMP poller works   F-3

requests to optimize polling, consolidating   F-3

SNMP versions supported by ITM   F-1

thresholds, managing   17-22

default values, restoring   17-26

device functions and threshold categories, understanding   17-27

editing   17-24

threshold categories and parameter definitions   17-31

threshold parameter and event matrix values   17-41

viewing   17-22

polling settings for device functions

(see also polling and thresholds, working with)   17-1

Cisco CallManager or cluster   17-20

host   17-20

hub   17-20

ICS   17-21

media server   17-21

monitored phones   17-21

optical switch   17-21

phone access switch   17-21

router   17-21

switch   17-21

voice gateway   17-22

voice mail gateway   17-22

ports

CiscoWorks Common Services incoming and outgoing ports (table)   19-4

CiscoWorks Common Services incoming ports (table)   19-2

CiscoWorks Common Services outgoing ports (table)   19-3

ITM incoming ports (table)   19-2

port performance (see generic interface and port performance threshold categories)   17-34

PowerSupplyDegraded event, description and trigger   D-16

PowerSupplyDown event, description and trigger   D-16

processed SNMP traps   B-1

processor and memory settings

for hosts, routers, switches   17-38

backplane utilization threshold   17-38

free memory threshold   17-38

memory buffer miss threshold   17-38

memory buffer utilization threshold   17-39

memory fragmentation threshold   17-39

processor utilization threshold   17-39

for media servers   17-39

free physical memory threshold   17-39

processor utilization threshold   17-39

minimum and maximum threshold values for

hosts, routers, switches, optical switches   17-45

media servers   17-45

voice gateways   17-45

protocols used by ITM   19-1

PTMServer, ITM-related CiscoWorks process   19-16

R

reachability testing   7-1

getting started   7-1

before you add a test   7-2

maintaining tests   7-3

Phone Reachability Testing Manager, using   7-4

adding a reachability test   7-5

import file, formatting   7-7

test details, viewing   7-9

tests, deleting   7-9

tests, modifying   7-8

threshold settings, minimum and maximum   17-45

rediscovery schedule log files, where located   19-13

RepeatedRestarts event, description and trigger   D-17

repeater MIB traps   B-5

responding to

alerts   2-12

e-mail alerts   3-43

restarts and flapping, how ITM calculates   G-1

restoring

data   19-7

default polling parameters   17-19

partitions   13-19

resuming

device monitoring   3-34

phone monitoring   11-9

rediscovery schedules   14-8

RIB card settings

minimum and maximum threshold settings   17-42

parameter definition   17-32

RME-ITM change probe (see under RME synchronization)   4-31

RME synchronization

about   4-24

default partition for adding devices, in ITM Multi-View   12-5

inventory, synchronizing with ITM inventory   4-24

ITM configuration, and   4-24

ITM devices not in inventory, viewing   4-32

parameters for, updating   4-33

resuming   4-29

RME-ITM change probe

log file, viewing   4-31

process, stopping   4-30

RME versions supported   4-24

starting, maintaining   4-25

suspending   4-28

using   4-26

RME synchronization log file, where located   19-13

RmeSyncServer, ITM-related CiscoWorks process   19-16

rules for device groups, understanding   15-20

domain for   15-21

examples   15-26

how defined   15-21

Rules Create page, example   15-23

values for each object type   15-25

S

SAA API library (see SRST monitoring log file)   19-13

scheduling confidence tests   18-18

scheduling IP phone discovery   5-24

creating a schedule   5-25

deleting a schedule   5-28

modifying a schedule   5-27

searching for fault history

by alert ID   10-10

by device   10-9

by event ID   10-8

by group   10-11

security considerations in ITM   19-4

self-signed security certificates, creating   19-6

severity groupings of alerts, definition   3-7

SMTP server, default, configuring   14-15

SNMP

pass-through SNMP unidentified traps   B-3

CISCO-ACCESS-ENVMON-MIB traps   B-6

CISCO-CCM-MIB traps   B-7

CISCO-CONFIG-MAN-MIB traps   B-6

CISCO-ENTITY-FRU-CONTROL-MIB traps   B-6

CISCO-ENVMON-MIB traps   B-6

CISCO-RHINO-MIB traps   B-6

CISCO-STACK-MIB traps   B-5

CISCO-VLAN-MEMBERSHIP-MIB traps   B-6

CISCO-VOICE-APPS-MIB traps   B-7

CISCO-VTP-MIB traps   B-6

repeater MIB traps   B-5

standard SNMP traps (RFC 1215)   B-5

STP traps   B-5

UMSEVENT-MIB traps   B-7

polling   F-3

coordinating with ICMP polling   F-4

how the SNMP poller works   F-3

requests to optimize polling, consolidating   F-3

SNMP versions supported by ITM   F-1

timeout and retries, modifying   4-45

traps, forwarding and receiving   14-10

enabling devices to send traps to ITM   14-11

integrating with other trap daemons   14-12

trap forwarding, configuring   14-14

trap receiving port, updating   14-13

traps, processed   B-1

CISCO-ISDN-MIB traps   B-2

CISCO-STACK-MIB traps   B-2

CPQHLTH-MIB traps   B-2

standard SNMP traps (RFC 1215)   B-2

V1 traps   F-1

V2 traps   F-1

versions supported   F-1

SNMP, using to manage ITM   19-18

SNMP queries, configuring for   19-19

Windows SNMP Service, enabling or disabling   19-20

Windows SNMP Service, installing and uninstalling   19-20

Windows SNMP Service status, determining   19-19

SNMP queries, configuring security for   19-21

system application MIB log file, viewing   19-21

SNMP MIBs, ITM support for   H-1

host resource MIB implementation   H-1

system application MIB implementation   H-2

resource MIB tables   H-2

sample MIB walk   H-11

SNMP trap notification subscriptions, managing   9-10

adding   9-12

deleting   9-16

editing   9-13

resuming   9-15

suspending   9-15

sorting tabular displays   2-5

SPE settings, minimum and maximum

confidence tests   17-45

disk virtual memory   17-45

MWI threshold   17-45

SRSTEntered event, description and trigger   D-17

SRST monitoring log file, where located   19-13

SRST Monitoring Management, using   8-1

getting started   8-1

before you start   8-4

deployment and configuration   8-3

SRST information, maintaining   8-4

import file, formatting   8-7

SRST information, importing   8-5

SRST tests, how created   8-4

unreachable SRST devices   8-6

SRST operations

SRST tests, deleting   8-11

SRST tests, suspending and resuming   8-10

SRSTServer, ITM-related CiscoWorks process   19-17

SRSTSuspected event, description and trigger   D-18

starting ITM processes   19-14

StateNotNormal event, description and trigger   D-17

stopping ITM processes   19-14

STServer, ITM-related CiscoWorks process   19-17

subscriptions (see under notification services)   9-6

SuspectPhoneDetected event, description and trigger   D-18

suspect phone detection, enabling   E-3

suspending

device monitoring   3-35

phone monitoring   11-8

rediscovery schedules   14-8

Syslog notification subscriptions, managing   9-23

adding   9-25

deleting   9-29

editing   9-26

resuming   9-29

suspending   9-28

system administration   19-5

daily purging schedule, configuring   14-7

data, backing up and restoring   19-7

log files (see log files)   19-11

logging, configuring   19-9

password for ITM databases, changing   19-8

rediscovery schedules

adding   14-9

configuring   14-8

deleting   14-10

editing   14-9

resuming   14-8

suspending   14-8

scheduled tasks   14-5

self-signed security certificates, creating   19-6

starting and stopping ITM processes   19-14

users, configuring   19-5

system application MIB

sample MIB walk   H-11

system application MIB implementation   H-2

resource MIB tables   H-2

element status information   H-6

installed elements   H-4

installed packages   H-3

package status information   H-5

process map   H-11

scalar variables   H-10

status of elements previously run   H-9

status of packages previously run   H-8

sample MIB walk   H-11

T

tabular displays, sorting   2-5

technical assistance   xxv

Cisco technical support website   xxv

definitions of service request severity   xxvii

submitting a service request, opening   xxvi

Technical Assistance Center (TAC)   xxv

opening a case   xxvi

priority definitions   xxvii

website   xxv

TemperatureHigh event, description and trigger   D-18

TemperatureSensorDegraded event, description and trigger   D-19

TemperatureSensorDown event, description and trigger   D-19

temperature sensor settings

minimum and maximum thresholds   17-42

parameter definition   17-33

TFTP Receive confidence tests

about   18-3

adding   18-12

threshold categories and parameter definitions   17-31

(see also threshold parameters, minimum and maximum settings)   17-41

confidence test settings   17-31

disk usage and virtual memory settings   17-32

free hard disk threshold   17-32

free virtual memory threshold   17-32

environment settings

RIB card   17-32

temperature sensor   17-33

Ethernet threshold categories   17-33

generic interface and port performance threshold categories   17-34

broadcast threshold   17-34

discard threshold   17-35

error threshold   17-35

queue drop threshold   17-35

utilization threshold   17-35

inactive phone settings   17-36

interface and port flapping threshold categories   17-36

link trap threshold   17-36

link trap window   17-36

interface settings

backup settings   17-37

dial on demand settings   17-37

ISDN physical interface generic performance settings   17-38

MWI threshold settings   17-38

processor and memory settings for hosts, routers, switches   17-38

backplane utilization threshold   17-38

free memory threshold   17-38

memory buffer miss threshold   17-38

memory buffer utilization threshold   17-39

memory fragmentation threshold   17-39

processor utilization threshold   17-39

processor and memory settings for media servers

free physical memory threshold   17-39

processor utilization threshold   17-39

reachability settings   17-40

restart trap threshold   17-40

restart trap window   17-40

threshold parameters, minimum and maximum settings   17-41

(see also threshold categories and parameter definitions)   17-31

access port threshold settings

10/100 MB Ethernet   17-41

1 Gb Ethernet   17-41

ATM   17-41

other   17-41

confidence test settings   17-41

disk usage   17-42

environment   17-42

RIB card   17-42

temperature sensor   17-42

inactive phones   17-42

interface

1 GB Ethernet   17-42

ATM generic interface/port performance   17-44

ATM interface/port flapping   17-43

backups   17-42

dial on demand   17-42

FDDI settings   17-44

ISDN B channel backups   17-42

ISDN D channel interface flapping   17-43

ISDN physical interface flapping   17-43

ISDN physical interface generic performance   17-44

other generic interface/port performance   17-44

other interface/port flapping   17-43

serial generic interface/port performance   17-44

serial interface/port flapping   17-43

token ring   17-44

voice interface flapping   17-43

voice interface generic performance   17-44

MWI threshold   17-44

processor and memory

host, router, switch, optical switch   17-45

media server   17-45

voice gateway   17-45

reachability   17-45

SPE

confidence tests   17-45

disk virtual memory   17-45

MWI   17-45

trunk port threshold settings

10/100 MB Ethernet   17-41

1 GB Ethernet   17-41

other   17-41

virtual memory   17-42

TISServer, ITM-related CiscoWorks process   19-17

tool buttons, on Alerts and Activities display   3-6

TooManyFailedConfidenceTests event, description and trigger   D-19

TooManyInactivePhones event, description and trigger   D-19

traps

enabling devices to send

command reference for Catalyst devices, locating   14-12

command reference for Cisco IOS devices, locating   14-11

SNMP versions

V1   F-1

V2   F-1

suspect phone detection, enabling   E-3

traps, processed and pass-through   B-1

other unidentified traps and events   B-7

pass-through SNMP unidentified traps   B-3

CISCO-ACCESS-ENVMON-MIB traps   B-6

CISCO-CCM-MIB traps   B-7

CISCO-CONFIG-MAN-MIB traps   B-6

CISCO-ENTITY-FRU-CONTROL-MIB traps   B-6

CISCO-ENVMON-MIB traps   B-6

CISCO-RHINO-MIB traps   B-6

CISCO-STACK-MIB traps   B-5

CISCO-VLAN-MEMBERSHIP-MIB traps   B-6

CISCO-VOICE-APPS-MIB traps   B-7

CISCO-VTP-MIB traps   B-6

Repeater MIB traps   B-5

Standard SNMP traps (RFC 1215)   B-5

STP traps   B-5

UMSEVENT-MIB traps   B-7

processed SNMP traps   B-1

CISCO-STACK-MIB traps   B-2

CPQHLTH-MIB traps   B-2

processed CISCO-ISDN-MIB traps   B-2

standard SNMP traps (RFC 1215)   B-2

trunk port minimum and maximum threshold settings

10/100 MB Ethernet   17-41

1 GB Ethernet   17-41

other   17-41

typographical conventions in this document   xxi

U

UMSEVENT-MIB traps   B-7

unidentified traps and events

DDV, and   3-23

other   B-7

pass-through SNMP   B-3

uninstalling Windows SNMP Service   19-20

Unresponsive event, description and trigger   D-20

updating polling and threshold parameters   17-8

user roles, understanding   2-11

users, configuring   19-5

V

vhm database   19-8

VHMDFMIntegrator, ITM-related CiscoWorks process   19-17

VHMInteractor, ITM-related CiscoWorks process   19-17

VHMInventoryCollector, ITM-related CiscoWorks process   19-17

VHMPoller, ITM-related CiscoWorks process   19-17

VHMServer, ITM-related CiscoWorks process   19-17

VHMSTIntegrator, ITM-related CiscoWorks process   19-17

viewing IP phone discovery status   5-28

view management log files, where located   19-13

views, in Alerts and Activities display

configuring   16-1

about views   16-1

activating and deactivating views   16-4

creating views   16-2

deleting views   16-6

modifying views   16-4

selecting for   3-12

virtual memory minimum and maximum threshold settings   17-42

VoiceCardLostContactWithCluster event, description and trigger   D-20

VoiceInterfaceLostContactWithCluster event, description and trigger   D-20

VoicePortLostContactWithCluster event, description and trigger   D-21

VoicePortOperationallyDown event, description and trigger   D-21

W

web interface on an IP phone, opening   5-3

Windows SNMP Service

disabling   19-20

enabling   19-20

installing   19-20

status, determining   19-19

uninstalling   19-20