Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.
Table 1 describes the product documentation that is available.
Table 1 Product Documentation
Document Title
Available Formats
Release Notes for CiscoWorks Health and Utilization Monitor, Software Release 1.1
•In the CiscoWorks Home Page, select HUM, then click Help (extreme right corner of your browser window).
•In the HUM Graphical User Interface, click Help for context-sensitive help.
Related Documentation
Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.
Table 2 describes the additional documentation that is available.
This section explains the known problems in HUM 1.1 on both Windows and Solaris:
Table 3 Known Problems in HUM 1.1 on Windows and Solaris
Bug ID
Summary
Explanation
CSCsj35878
If you edit or copy a template that you created using a newly loaded MIB, it does not display the MIB file in the Show MIB drop-down list.
This problem occurs when you create a template using HOST-RESOURCES-MIB or IF-MIB.
If you edit or copy the template, the flow does not display the corresponding MIB in the Show MIB drop-down list. Instead, it displays the following MIB files:
•CISCO-ENHANCED-MEMPOOL-MIB (if you have selected HOST-RESOURCES-MIB) with an unselected RFC1213-MIB tree.
•RFC1213-MIB (if you have selected IF-MIB) with pre-selected RFC1213-MIB tree.
Workaround:
Create a new template.
CSCsl00432
UPMProcess is down.
This problem occurs when the System Identity User in ACS mode does not have the required privileges to run HUM tasks.
Workaround:
Update the System Identity User in ACS with Super Admin privileges to run HUM tasks.
To restart the UPMProcess, go to the command prompt and enter pdexec UPMProcess.
CSCsj66428
The search text and search results of the Create flow are displayed in the Edit flow.
This problem occurs when you:
1. Create a Poller.
2. Search and select devices from Device Selector.
3. Click Next.
The Available Instances dialog box appears.
4. Search and select instances from the Available Instances dialog box.
5. Complete the Poller creation wizard.
6. Select the Poller and click Edit.
The Search Results tab in the Device Selector displays the search results shown during Poller creation.
7. Click Next.
The Search Results tab in the Available Instances dialog box displays the search results shown during Poller creation.
The Search Input field in the Available Instances dialog box also displays the search text used during Poller creation.
Workaround:
Log out and log in again after creating the Poller. The Search Results tab will not show the results shown during Poller creation.
CSCsk63597
Cannot add and edit templates in the same browser session.
This problem happens occurs when you:
1. Go to the Template Management page.
2. Select a template and click either Edit or Copy.
The Select MIB Variables page appears.
3. Open Poller Management page in another tab or page.
4. Go to Poller Create or Edit flow and click Add User Defined Template.
You will not be able to create a user-defined template.
5. Go to the Template Edit tab or page and click Cancel.
The Template Management page is not displayed. The Select Devices and Templates page is displayed instead.
This happens when you try to edit and create templates in the same browser session.
Workaround:
In a single browser session you must work only on one task at a time. This can be creating, editing or copying a template.
If you want to do multiple tasks at the same time, you must work on separate browser sessions.
CSCsk88927
Copy Quick Report job either takes a long time to complete or the job fails.
This problem occurs when you:
1. Go to Reports > Report Management.
2. Create a Copy Quick Report (Interface Error Rate, Interface Utilization) by selecting the Add Full Report option.
If you select more than 3000 interfaces, the Copy Quick Report job either takes a long time to complete or the job fails.
Workaround:
Either:
•Distribute the interfaces among two or three reports and generate the reports individually.
Or
•Do not select the Add Full Report option if graphs are not required for all the interfaces.
This will generate the report faster. Export the report to CSV and view the details for all interfaces.
CSCsq26724
Device Availability Portlet displays an incorrect value for device count
This problem occurs when you:
1. Go to CiscoWorks LMS Portal and select HUM View.
2. Go to Device Availability Portlet
The portlet displays anincorrect value for the device count.
For example, if the total number of devices managed by HUM is 6, the Device Availability portlet displays the device count as 23.
Workaround:
None.
CSCsq31624
The Quick Threshold Report does not display the Low, Medium and Critical violation details.
This problem occurs when you:
1. Go to CiscoWorks Health and Utilization Monitor > Poller Management.
2. Click Create to create a poller.
3. Go to Threshold Management.
4. Configure threshold for the created Poller.
5. Delete the Poller after considerable violations have been reported for the threshold.
After the Quick Threshold Violations Report is generated, the report will not display the details for Low, Medium and Critical violations.
Workaround:
None.
Resolved Problems in HUM 1.1
Table 4 Resolved Problems in HUM 1.1
Bug ID
Summary
Additional Information
CSCsi91418
During either Poller Create or Poller Edit if any unreachable devices were selected from the Device Selection, the following error message was displayed:
No instances found in the device
In this case, the Poller Create or Edit flow was not redirected back to the Poller Management page.
This problem has been resolved.
CSCsj28439
A JavaScript error was displayed when the Histo-GraphIt portlet was added to a new view in the LMS Portal page.
This problem has been resolved.
CSCsk84417
If the Japanese version of the Windows operating system was used, the Date format was displayed differentlyin the reports launched in HUM.
This problem has been resolved.
CSCsk84417
The following message appeared when data was not available for the HUM Interface portlets:
ASA -> -> -> -297 -> -> ->
This problem has been resolved.
CSCsk90255
Poller Management page did not launch when the number of Poll Failures reported were high.
This problem has been resolved.
CSCsl00499
Interface Report did not launch if the interface name had an apostrophe (`) character.
This problem has been resolved.
CSCsj83907
Products Installed portlet displayed HUM Evaluation version as Licensed.
This problem has been resolved.
Obtaining Documentation, Obtaining Support, and Security Guidelines
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This document is to be used in conjunction with the documents listed in the Related Documentation section.
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Obtaining Documentation, Obtaining Support, and Security Guidelines
