Installation and Setup Guide for Device Fault Manager 2.0 on Solaris (With LMS 2.5)
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Table Of Contents

Preface

Audience

Conventions

Product Documentation

Related Documentation

Additional Information Online

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Preface

This guide describes Device Fault Manager (DFM), provides instructions for installing DFM on a Solaris system, and offers quick-start steps on the use of DFM.

Audience

This document is for anyone who installs and initially uses DFM.

Conventions

This document uses the following conventions:

Item
Convention

Commands and keywords

boldface font

Variables for which you supply values

italic font

Displayed session and system information 

screen font

Information you enter 

boldface screen font

Variables you enter 

italic screen font

Menu items and button names

boldface font

Selecting a menu item in paragraphs

Option > Network Preferences

Selecting a menu item in tables

Option > Network Preferences


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Product Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 1 describes the product documentation that is available.

Table 1 Product Documentation 

Document Title
Available Formats

Release Notes for Device Fault Manager 2.0 on Solaris

•Printed document that was included with the product.

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/dfm/dfm20/rel_note/index.htm

Installation and Setup Guide for Device Fault Manager on Solaris

•PDF on the product CD-ROM.

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/dfm/dfm20/install/index.htm

•Printed document available by order (part number DOC-7816268=).1

User Guide for Device Fault Manager

•PDF on the product CD-ROM.

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/dfm/dfm20/ug/index.htm

•Printed document available by order (part number DOC-7816266=).1

Supported Device Table for DFM 2.0

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/dfm/dev_sup/index.htm

Context-sensitive online help

•Select an option, then click Help.

1 See Obtaining Documentation.


Related Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 2 describes the additional documentation that is available.

Table 2 Related Documentation 

Document Title
Available Formats

Quick Start Guide for LAN Management Solution 2.5

•Printed document that was included with the product.

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_b/lms/index.htm

Release Notes for CiscoWorks Common Services 3.0 (Includes CiscoView 6.1) on Solaris

•Printed document that was included with the product.

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_d/comser30/relnotes/cwcs_rns.htm

Installation and Setup Guide for Common Services (Includes CiscoView) on Solaris

•PDF on the product CD-ROM.

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_d/comser30/ig_sol/index.htm

•Printed document available by order (part number DOC-7815885=).1

User Guide for CiscoWorks Common Services

•PDF on the product CD-ROM.

•On Cisco.com at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_d/comser30/usrguide/index.htm

•Printed document available by order (part number DOC-7816571=).1

1 See Obtaining Documentation.


Additional Information Online

Note We have adopted a new system for naming and numbering our patch/IDUs. For all releases after DFM 2.0 Patch/IDU 2.0.1, we will use the following conventions: Patch/IDUs will be called Service Packs, and instead of version x.y.z, it will be called version z. For example, instead of DFM 2.0 Patch/IDU 2.0.2, a release would be called DFM 2.0 Service Pack 2.

Incremental Device Updates (IDUs) or service packs provide additional support for Cisco devices that were not supported when Device Fault Manager was released. When a new IDU/service pack is available, you can download it in one of the following ways:

•From Cisco.com:

1. Log into Cisco.com at the following URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-dfm.

2. Follow instructions online for downloading the IDU/service pack and the accompanying Readme.

•From the CiscoWorks home page:

1. From the CiscoWorks home page, select Common Services > Software Center > Software Update. The Software Updates window opens.

2. See User Guide for CiscoWorks Common Services for how to configure and use Software Center.

Note You cannot download DFM IDUs/service packs using the following Software Center options: Device Update and Scheduled Device Download.

IDUs/service packs are cumulative; that is, new IDUs/service packs contain the contents of any previous IDUs/service packs. To determine which version of an IDU/service pack is installed on your CiscoWorks Server:

1. In the CiscoWorks window, select Common Services > Software Center > Software Update. The Software Updates window opens.

2. Click Device Fault Manager in the Products Installed table. The Details of the Applications, Packages installed window opens.

3. Check the version of DFMI in the Packages Installed table.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html