Table Of Contents
Release Notes for Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Windows
Documentation for DFM 1.2 Updated for Common Services Version 2.2
Known Problems in DFM 1.2 Updated for Common Services Version 2.2
Known Problems Inherited from DFM 1.2
Known Problems Under Investigation
Problems Resolved in DFM 1.2 Updated for Common Services Version 2.2
Resolved Problems Inherited from DFM 1.2
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Device Fault Manager 1.2 Updated for Common Services Version 2.2 on Windows
Revised: March 15, 2005
These release notes are for use with the Windows version of CiscoWorks Device Fault Manager 1.2 Updated for Common Services Version 2.2. Supported Windows platforms are:
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Windows 2000 Professional and Server (on CD One, 5th Edition and Common Services 2.2)
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These release notes provide:
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New Features
DFM 1.2 Updated for Common Services Version 2.2 contains all bug fixes and device support provided by the DFM 1.2 Incremental Device Update (IDU) 1.2.3. These include:
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Cisco 1700 Series Access Routers: 1760(V)
Cisco 2600 Series: 2610XM, 2610XM-DC, 2610XM-RP5, 2620XM, 2620XM-DC, 2620XM-RP5, 2621XM, 2621XM-DC, 2621XM-RP5, 2650, 2650XM, 2650XM-DC, 2650XM-RP5, 2651, 2651XM, 2651XM-DC, 2651XM-RP5
Cisco 3600: 3662Ac, 3662Dc, 3662AcCo, 3662DcCo
Cisco 3700: 3745
Cisco 10000 Series Internet Router: 10005 ESR, 10008 ESR
Cisco 12000 Series (Gigabit Switch Routers): 12404 GSR, 12406 GSR, 12410 GSR, 12416 GSR
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Cisco Catalyst 2950-12, 2950-24, 2950C-24, 2950G-12, 2950G-24, 2950G-48, 2950G-24-DC, 2950T-24 (running IOS)
Cisco Catalyst 3548XL (running IOS)
Cisco Catalyst 3550-12G, 3550-12T, 3550-24, 3550-24Dc, 3550-24Mmf, 3550-48 (running IOS)
Cisco Catalyst 6009 (running IOS)
Cisco Catalyst 6509, 6513 (running IOS)
Cisco 7600 Series Internet Router 7600 OSR
Cisco CSS 11000 Content Services Switches 11050, 11150, 11503, 11506
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DFM 1.2 Updated for Common Services 2.2 also contains a new license checking feature. This feature is only visible to users who are installing or upgrading DFM using the DFM Maintenance Kit CD for LAN Management Solution 2.2. If you are updating DFM using the Maintenance CD, you will be prompted to validate your DFM image by inserting a DFM 1.2 (or earlier) CD into the CD-ROM drive. This feature is fully documented in the installation guides.
Documentation for DFM 1.2 Updated for Common Services Version 2.2
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The following documents are provided in PDF on your product CD:
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Use these publications to learn how to install and use DFM 1.2 Updated for Common Services Version 2.2:
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dev_sup/index.htm.•
Additional Information Online
The following document is also available online:
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http://www.cisco.com/en/US/products/sw/cscowork/ps2421/prod_troubleshooting_guides_list.htmlUse these publications to learn how to install and use CiscoWorks Common Services 2.2 (which replaces CD One):
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http://www.cisco.com/en/US/products/sw/cscowork/ps3996/prod_release_notes_list.html•
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/2.2/cd_one/installation/solaris/guide/comser22.html•
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/2.2/cd_one/installation/solaris/guide/comser22.html•
http://www.cisco.com/en/US/products/sw/cscowork/ps2425/products_quick_start_list.htmlYou can download device packages for new devices from Cisco.com and find information about all supported devices by logging into Cisco.com at:
http://www.cisco.com/en/US/products/sw/cscowork/ps2421/products_device_support_tables_list.htmlDevice packages are released cumulatively; that is, new device packages contain the contents of any previous packages. To determine which packages are installed on your CiscoWorks Server, select Server Configuration > About the Server > Applications and Versions.
You can also obtain any published patches and Incremental Device Updates (IDUs) from the DFM download site:
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfmJava Support
CiscoWorks uses two types of Java. Certain applications use the browser's native Java Virtual Machine (JVM), while others use Sun Microsystem's Java Plug-in. In order for CiscoWorks to function correctly, you must be using the correct version of java.
The supported native JVM version on Microsoft Internet Explorer 6.0 is JVM 5.1.3182 or later. As part of the Microsoft settlement agreement with Sun Microsystems, Microsoft will stop include the Microsoft VM in new releases of Windows. Refer to the following URL for more information: http://www.microsoft.com/windowsxp/pro/evaluation/news/jre.asp
This has an impact on CiscoWorks because it requires a Java environment in order to operate. If your Windows clients have not been upgraded, CiscoWorks will continue to work. Windows XP clients with Service Pack 1A or later will not work. However, Windows XP clients with Service Pack 1 are not affected.Cisco is investigating alternate solutions for inclusion in future releases.
For more information on Java support, refer to the Release Notes for CiscoWorks Common Services (Includes CiscoView 5.5) on Windows.
Known Problems
Refer to these sections for information on known problems in this release:
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Known Problems in DFM 1.2 Updated for Common Services Version 2.2
Table 1lists all problems that are specific to DFM 1.2 Updated for Common Services Version 2.2 (as opposed to being general DFM problems). Note that known bugs from DFM 1.2.1 and DFM 1.2.2 have been "rolled in" to this release.
Table 1 Known Problems in DFM 1.2 Updated for Common Services Version 2.2
CSCea30379
DFM incorrectly reports CSS 11506 Free Memory
DFM was reporting insufficient memory alarms for the blades of some Content Switches because the cards are internal and have no memory on them.
DFM will not report these errors (by unmanaging the cards) if it finds that no memory is configured in the module. This applies to modules 7 and 8 on the CSS-11506 and module 4 on the CSS-11503. This fix is available in the latest DFM 1.2 IDU. To download the IDU log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdy27270
DFM 1.2.1 shows false PowerSupplyException for Cat 3550
DFM 1.2 with IDU 1.2.1 displays a power supply OperationalException for the Catalyst 3550, even though running the "sh env all" command confirms that the power supply does not have any problems. A fix for this problem is provided in the latest IDU, available from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm.
Known Problems Inherited from DFM 1.2
Table 2 lists all known problems that are inherited from the DFM 1.2 release.
Table 2 Known Problems Inherited from DFM 1.2
CSCsa07479
Uninstalling DFM renders VHM unusable
If DFM and VHM are installed on the same Windows machine and you uninstall DFM, VHM will become unusable.
If you have uninstalled DFM, you must do the following:
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CSCdz09981
DFM name resolution fails if devices are in different DNS domains
DFM was not using the fully qualified domain name entered in the Resource Manager Essentials inventory Device Name and Domain Name fields for name resolution.
This problem has been fixed in the latest DFM 1.2 IDU. To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdz20699
Mail notifier should function like trap notifier
The Mail Notifier Adapter should function like the Trap Notifier Adapter. The Trap Notifier Adapter sends one unique trap when an alarm condition occurs, and another unique trap when the alarm condition clears. On the other hand, the Mail Notifier Adapter sends an email when an alarm condition first occurs, continues to send emails at a hard-coded interval, and does not send email when the alarm condition clears.
The latest DFM 1.2 IDU provides changes that make the Mail Notifier Adapter function like the Trap Notifier Adapter (that is, sending one e-mail when the alarm condition occurs, and one e-mail when the alarm condition clears). To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdv89796
Error when executing MailAction (com.smarts.mailexception)
When sending a mail notification using the IIS 4.0 mail server running on a remote Windows machine, users may encounter errors and see this message:
error sending mail:com.smarts.store.SmStoreExceptionThis occurs if the network is using a relay restriction access list and the user is not on the access list.
The workaround is to have the administrator remove the access list.
CSCdv50871
Getting duplicate IP address alarm even after the problem is fixed
DFM displays DuplicateIP alarms even after the problem is fixed and the duplicate IP address is no longer in the network.
This problem has been fixed in the latest DFM 1.2 IDU. To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdv88878
Problem with PPP interface identification in DFM
DFM always classifies the PPP interfaces as Dial-on-Demand and thus generates a maximumUptime event. The latest DFM IDU provides a new GUI feature through which users can disable interface and port analysis, thus suppressing event generation. This new feature is described in the IDU Readme.
To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdy77106
DFM needs to add support for Layer 3 Cat4006-SUP3 (WS-X4014)
Support for the Supervisor Engine III for the Catalyst 4006 was added in the latest IDU, available from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm.
CSCdx27739
If a device is in the Undiscovered class, it is possible to add the same device to DFM using two different IP addresses. This can occur if SNMP is not running on the device when the device is first added.
The latest DFM 1.2 IDU fixes this problem. To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdx17574
DFM manages Layer 2 ports on any devices it classifies as routers
On any devices DFM classifies as routers—such as the Catalyst 4224 and Cisco 3700—DFM creates interface objects for all Layer 2 ports on the device. This is because DFM manages all router interfaces by default. (For example, on the Catalyst 4224, DFM creates interface objects for all FXS card ports.) This could create performance problems on enterprise systems.
The workaround is to create a special group that does not manage these interfaces:
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CSCdw19930
DFM reports HSRP implementation as DuplicateIP
HSRP virtual IP addresses are no longer reported as duplicate IP addresses when the latest DFM 1.2 IDU is installed.
To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdv28234
DFM shows incorrect OperStatus for FXS and FXO interfaces
An SNMP query on the FXS and FXO interfaces verifies that the ifOperStatus is "dormant" (and the ifAdminStatus is "up"), which is expected when a call is not in progress. However, DFM reports the OperStatus as "other," which is incorrect and does not conform to the Description field definition ("Reflects the current operational status of the interface as reported by the instrumentation"). This problem was observed on DFM 1.1.
There is currently no workaround.
CSCdw91367
Monitoring Console reporting wrong event for ISDN status
When an ISDN interface was configured to back up a primary link, the physical interface was up and the two B-channels are down (which is the correct behavior). However, because DFM interpreted ISDN interfaces to be set to BACKUP mode by default, DFM interpreted the physical interface backup as being activated, and the two B-channels (which are DS0) as operationally down (which was not correct).
The latest DFM 1.2 IDU provides changes that correct the modeling. The changes are described in the IDU Readme.
To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdx56957
Cat IOS devices: interfaces shown in both port and interfaces
After adding a Catalyst device running IOS, Gigabit Ethernet GE1/1 and GE1/2 interfaces are displayed in both the Interface and Port groups.
This behavior occurs because when you assign an IP address to a port on a Catalyst switch, and the Catalyst switch is running the IOS operating system, DFM creates an object in both the Port and Interface classes. The object in the Interface class represents a logical entity that DFM uses to maintain connectivity information. You should check the object in the Port class for expected fault and performance information.
The latest DFM 1.2 IDU fixes this behavior. If the IDU is installed, when a port has an IP address assigned to it, DFM will only display it in the interface group. It will not be displayed in the ports group. To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
CSCdx54862
Inserting card doesn't clear alarm
After removing a device module from DFM, DFM generates an SNMP trap, but does not clear the alarm when the module is reinserted.
DFM does not clear the event because, for some Cisco devices, when the card is reinserted, the device generates a new index. To properly manage and monitor the card with its new index, users must rediscover the device. DFM will continue to generate the alarms until the device is rediscovered.
The workaround is to rediscover the device from the Administration Console by selecting the device and right-clicking Rediscover.
CSCdx30038
Error message does not report when broker passwords don't match
When a remote VHM user attempts to attach to a DFM domain, and the user enters an incorrect username or password, this error message is displayed:
Could not connect with the broker named :172.20.121.31:9002. Is it running ?This error message should be changed to something more helpful.
If you encounter this message, do the following:
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DFMConnect.pl -s -showb.
DFMConnect.pl -c -showc.
DFMConnect.pl -c -r username passwordd.
net stop crmdmgtd net start crmdmgtdCSCdw23386
BRI if/subif Mode change made in Admin Console does not persist
Changes made to interface modeling would not persist after the DFM inventory was rediscovered. This has been fixed in the latest DFM 1.2 IDU by improving the interface modeling for IDSN interfaces. The new modeling is explained in the IDU Readme file.
To download the IDU, log in to Cisco.com and point your browser to: http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm
Known Problems Under Investigation
This section previously contained a table of DFM bugs that were due to device-specific problems. This table has been moved to a Cisco.co document called Status of DFM Device Agent Bugs (DFM 1.x and 2.x). That publication, which is updated whenever a patch/IDU is released, is available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dev_sup/index.htm.Resolved Problems
These sections contain tables that list the problems resolved in this release:
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Problems Resolved in DFM 1.2 Updated for Common Services Version 2.2
Table 3 lists all problems that are resolved in DFM 1.2 Updated for Common Services Version 2.2 (as opposed to being resolved in the DFM 1.2 release).
Resolved Problems Inherited from DFM 1.2
Table 4 lists all problems that were resolved in the DFM 1.2 release.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can email your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
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http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
This document is to be used in conjunction with the documents listed in the "Documentation for DFM 1.2 Updated for Common Services Version 2.2" section.
Copyright © 2003, Cisco Systems, Inc.
All rights reserved.
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