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User Guide for CiscoWorks Common Services 3.3
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Notices
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Preface
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Chapter 1 Overview of Common Services
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Chapter 2 Interacting With CiscoWorks Home Page
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Chapter 3 Using Common Services Home
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Chapter 4 Configuring the Server
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Chapter 5 Managing Device and Credentials
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Chapter 6 Administering Groups
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Chapter 7 Using LMS Setup Center
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Chapter 8 Using Device Center
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Chapter 9 Working With Software Center
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Chapter 10 Diagnosing Problems With CiscoWorks Server
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Appendix A Understanding CiscoWorks Security
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Appendix B Acronyms Used in Common Services Documentation
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Index
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Table Of Contents
Understanding Time Zone Settings
Learning More About Common Services
Overview of Common Services
CiscoWorks Common Services (Common Services) represents a common set of management services that are shared by CiscoWorks applications. CiscoWorks is a family of products based on Internet standards for managing networks and devices. All CiscoWorks products use and depend on Common Services.
Common Services provides a foundation for CiscoWorks applications to share a common model for data storage, login, user role definitions, access privileges, security protocols, as well as navigation.
Common Services creates a standard user experience for all management functions. It also provides a common framework for all basic system-level operations such as installation, data management including backup-restore and import-export, event and message handling, and job and process management.
Common Services provides a set of new features required to give the CiscoWorks applications a common look and feel. The CiscoWorks home page replaces the existing desktop.
Common Services enables sharing of critical information among the various products, and provides a new framework for delivering timely support of new devices. In addition, it supports new platforms, and provides enhanced security mechanisms.
This chapter contains the following sections:
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Understanding Time Zone Settings
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What's New In This Release
The following are the new features and enhancements in Common Services 3.3:
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Multiple Default Credentials Sets and Policies Configuration
Earlier, you could configure only one default credentials set at a time and apply the credentials to devices added or imported to Device and Credential Repository (DCR).
In this release, you can configure multiple default credentials sets. You can also create policies and associate a credential set to a range of devices.
You can apply multiple default credentials while adding, editing and importing devices.
See Managing Device and Credentials for more information.
Detection of Unreachable Devices from DCR
In the earlier releases, you could not detect devices that were not reachable for a specific period of time. You could not generate a report of unreachable devices and delete the unreachable devices from DCR.
In CS 3.3, you can configure Device Polling settings to verify whether the DCR devices are reachable. You can also generate a report of devices that are not reachable for a specific period of time and manually delete the selected devices.
See Configuring Device Polling for more information.
Import and Export of User-Defined Groups
Earlier, you did not have the option to export or import user-defined groups to the same servers or to other remote servers.
In this release, you can export the user-defined groups to an output file and import user-defined groups to the same servers or to other remote servers from the input file.
Common Services Group Administration page allows you to do the import and export user-defined groups tasks.
See Administering Groups for more information.
Support for 200 Groups in Grouping Services
Earlier, you were allowed to create only 100 User-Defined Groups in Grouping Server.
In this release, you can create 200 User-Defined Groups in Common Services Grouping Server.
Limited IPv6 Support
In this release, Common Services Device Discovery allows you to discover devices from IPv6 networks, using CDP and Ping Sweep On IP Range Device Discovery modules.
DCR supports IPv6 and stores the expanded format of IPv6 Addresses that are discovered by the CDP and Ping Sweep On IP Range modules.
You can now create group rules based on IPv6 management addresses.
See Managing Device and Credentials and Installing and Getting Started With CiscoWorks LAN Management Solution 3.2 for more information.
Export of Selective Device Credentials from DCR
In the earlier releases, you could export both the device attributes and credentials from DCR to an export format file. There was no option available to export only device attributes without device credentials.
In this release, you can opt to export only device attributes or all device attributes and credentials.
See Managing Device and Credentials for more information.
Enhancements to Job Browser
Earlier, the Job Browser displayed all jobs and there was no option to filter a group of jobs.
In this release, you can filter jobs, based on various filter types.
See Managing Jobs for more information.
Enhancements to Log Space Usage and Critical Message Portlets
In this release, the Log Space Usage portlet is enhanced to display details of all log files, including the Tomcat and Apache log files.
The Critical Message portlet is enhanced to show the disk space utilization percentage for Windows and Solaris file systems.
See User Guide for CiscoWorks LMS Portal 1.2 for detailed information on changes and enhancements.
10,000 Devices Support in Common Services Device Discovery
In this release, Common Services Device Discovery initiated from a CiscoWorks Server supports discovering 10,000 devices from the network.
In a multi-server setup, each CiscoWorks Server can discover 10,000 devices from a network at a single instance.
Backup and Restore of System Configurations and Data
Earlier, you were not allowed to back up the required system configurations and data. The Backup process backed up all configuration files from the application databases.
In this release, you can back up the required system configurations and data from Command Line Interface (CLI).
See Backing Up Data for more information.
Third-Party Software and Tool Changes
The following are the changes in the third-party software and tools in this release:
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SNMP Fallback in Device Discovery
In this release, SNMP fallback for Device Discovery is supported for the following:
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You must configure the respective protocols to enable the fallback options.
For example, to fallback to SNMPv2c from SNMPv3, you should have configured SNMPv2c settings.
The Device Discovery cycle may take a longer time to complete if you have enabled the fallback options.
Support for ACS 5.0
In this release, Common Services supports integration with Access Control Server (ACS) 5.0.
This allows to you the authentication services. However, the authorization services should be used from the local CiscoWorks Server.
Additional Information Online
You also see the new features and enhancements of the previous releases of Common Services on Cisco.com.
For details on new features and enhancements in Common Services 3.1, see:
For details on new features and enhancements in Common Services 3.1.1, see:
For details on new features and enhancements in Common Services 3.2, see:
Understanding Time Zone Settings
Common Services and associated CiscoWorks application suites support many time zones. However, applications that have scheduling and reporting functions, and applications that produce or use time stamps vary based on:
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For detailed information, see the Release Notes included with your CiscoWorks applications.
Learning More About Common Services
You can find detailed information on the features and functions of CiscoWorks Common Services in the following chapters:
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In addition, the Online help included with Common Services provides explanations and procedures for the related tasks.
You can launch the Online help from the CiscoWorks home page. Go to the CiscoWorks home page and click Help on the top right side of the window to launch the Online help.
For tips about accessing Online help, see Using Online Help.
You can check the version details and licensing information about Common Services by clicking the About button located at the top right of the CiscoWorks home page.