Table Of Contents
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -
Index
A
access
connection security, understanding A-7
control, security and A-6
adding devices to the device list 4-8
for AUS management 4-10
for cluster management 4-11
for standard management 4-9
using dcrcli 4-39
administering
Common Services 3-51
Daemon Manager, using 3-52
process details, viewing 3-54
processes, managing 3-53
processes, starting 3-54
processes, stopping 3-55
DCA 4-26
Master-Slave configuration, prerequisites 4-27
mode, changing 4-26
user-defined fields, adding 4-29
user-defined fields, deleting 4-31
user-defined fields, renaming 4-30
applications
Application panels in CWHP 2-6
applications on another server 2-6
traditional applications 2-7
licensing 3-68
licensing information, viewing 3-70
licensing procedure 3-69
obtaining a license 3-68
updating licenses 3-70
registering with CWHP 2-8
troubleshooting
applications not appearing 8-11
audience for this document xiii
audit logs, viewing 3-49
AUS (Auto Update Server)
managing 4-24
adding 4-24
deleting 4-25
editing 4-25
setting up 4-10
B
backing up data 3-55
back-up data
directory structure of 8-11
sample CMF backup directory 8-11
restoring data 3-58
using CLI 3-57
Base64-encoded X.509 certificate format, definition A-10
browser-server security (see SSL) 3-2
buttons on CWHP, using 2-8
C
cautions
significance of xiv
cautions regarding
admin password, guest password 3-5
backups, and the CiscoWorks Daemon Manager 3-78
data restoration from a backup 3-58
restarting Daemon Manager on Solaris 3-52
restarting Daemon Manager on Windows 3-53
CD One error message, troubleshooting 8-10
certificates
terms and definitions in A-8
Base64-encoded X-509 certificate format A-10
CA (certificate authority) A-11
CiscoWorks TrustStore or KeyStore A-11
PKCS#8 A-9
public key, private key A-9
SSH A-9
SSL A-9
understanding A-7
Cisco.com connection, managing 3-44
CiscoWorks Homepage (see CWHP) 2-1
CiscoWorks Server, troubleshooting 8-1
collecting information on 8-2
FAQs 8-6
locked out of 8-12
MDC support 8-3
process status, checking 8-2
self-test, performing 8-1
CiscoWorks Trust Store or KeyStore, definition A-11
cmf as part of database path, explanation of 8-12
Common Services Server, overview of 1-3
connection security, understanding A-7
security certificates A-7
terms and definitions A-8
Base64-encoded X.509 certificate format A-10
CA (certificate authority) A-11
CiscoWorks TrustStore or KeyStore A-11
PKCS#8 A-9
public key, private key A-9
SSH A-9
SSL A-9
connectivity
Connectivity Tools Tasks (table) 8-5
tasks 8-1
checking process status 8-2
collecting server information 8-2
MDC support 8-3
performing a self-test 8-1
testing 8-4
CWHP (CiscoWorks Homepage) 2-1
Common Services panel 2-5
configuring 2-8
registering applications 2-8
registering links 2-11
setting up 2-12
invoking 2-2
normal mode (HTTP) 2-2
SSL Enabled mode (HTTPS) 2-3
logging in to Common Services 2-4
online help, using 2-13
using 2-5
Application panels 2-6
CiscoWorks Product Updates panel 2-7
Common Services panel 2-5
Device Troubleshooting panel 2-7
Resources panel 2-7
toolbar buttons 2-8
web server port numbers, changing 2-14
D
Daemon Manager, using 3-52
restarting on Solaris 3-52
restarting on Windows 3-53
database
inaccessible, troubleshooting 8-13
path includes "cmf," explanation 8-12
DCA (Device and Credential Admin) 4-1
administering 4-26
Master-Slave configuration, prerequisites 4-27
mode, changing 4-26
user-defined fields, adding 4-29
user-defined fields, deleting 4-31
user-defined fields, renaming 4-30
architecture 4-5
Master DCR 4-6
Slave DCR 4-6
Standalone DCR 4-6
AUS management
adding devices 4-24
deleting AUS 4-25
editing devices 4-25
CSV file samples 4-31
CSV 2.0 4-31
CSV 3.0 4-32
devices, managing 4-7
adding 4-8
deleting 4-12
excluding 4-21
exporting 4-18
importing 4-14
viewing the device list 4-22
reports, generating 4-23
XML file sample 4-36
DCR (Device and Credential Repository) CLI interface, using 4-39
adding devices 4-39
CDR mode, changing 4-42
deleting devices 4-39
editing devices 4-40
exporting using 4-44
importing using 4-43
listing attributes 4-40
viewing current DCR mode 4-41
viewing device details 4-41
deleting
AUS (Auto Update Server) 4-25
device groups 5-22
devices
from DCA 4-12
from groups 5-19
from the device list, using dcrcli 4-39
peer server certificates 3-15
user-defined fields from DCA 4-31
users 3-8
Device and Credential Admin (see DCA) 4-1
Device Center 6-1
debugging tools, enabling 6-5
device connectivity, checking 6-6
packet capture 6-12
Ping, using 6-8
SNMP Set 6-11
SNMP Walk, using 6-9
Traceroute, using 6-9
invoking 6-3
launching 6-2
management functions
management tasks 6-15
reports, displaying 6-15
using 6-3
Device Selector 6-4
Device Summary 6-4
management functions 6-5
reports 6-15
devices, managing 4-7
(see also Groups, administering) 5-1
(see also Software Center) 7-1
adding 4-8
for AUS management 4-10
for cluster management 4-11
for standard management 4-9
credentials
editing 4-13
exporting 4-18
importing 4-14
deleting 4-12
device list, viewing 4-22
excluding 4-21
exporting 4-18
using CLI 4-44
using DCA user interface 4-19
importing 4-14
using CLI 4-43
using DCA user interface 4-15
Device Troubleshooting panel of CWHP 2-7
diagnosing problems (see troubleshooting) 8-1
documentation xiv
additional online xvi
audience for this xiii
related to this product xvi
typographical conventions in xiii
E
editing
AUS (Auto Update Server) 4-25
device credentials in DCA 4-13
device group details 5-20
devices in the device list, using dcrcli 4-40
local user profile 3-6
user profiles 3-8
EDS (Event Distribution Service), troubleshooting 8-10
ESS (Event Service Software)
changing the port for
in Solaris 8-17
in Windows 8-18
excluding devices from the device list 4-21
expired server certificate, how to handle 8-10
exporting devices and credentials 4-18
using CLI 4-44
using DCA user interface 4-19
F
file ownership, and permissions A-3
G
Groups, administering 5-1
concepts 5-2
common 5-4
container groups 5-3
dynamic groups 5-3
group hierarchy 5-2
secured views 5-6
shared 5-4
static groups 5-3
system-defined, user-defined 5-3
creating 5-14
deleting
devices from groups 5-19
groups 5-22
details
modifying 5-20
viewing 5-19
editing 5-20
Group Administration 5-14
membership, assigning 5-18
multi-server setup 5-7
properties, specifying 5-15
refreshing 5-22
rules, defining 5-17
single server setup 5-7
syntax checking 5-18
system- and user-defined attributes 5-23
H
help
CiscoWorks Product Updates panel of CWHP 2-7
online, using 2-13
online documentation xvi
I
IBM SecureWay Directory, changing login module to 3-25
importing devices and credentials 4-14
using CLI 4-43
using DCA user interface 4-15
J
Java Plug-in, version to use 8-10
jobs
managing 3-73
jrm, checking 8-15
K
KerberosLogin, changing login module to 3-27
L
licensing CiscoWorks applications 3-68
license information, viewing 3-70
licensing procedure 3-69
obtaining a license 3-68
updating licenses 3-70
links, registering with CWHP 2-11
locked out of CiscoWorks Server, troubleshooting 8-12
log files, maintaining 3-78
Log File Status report, generating 3-45
on UNIX 3-78
on Windows 3-80
logrot utility, configuring 3-81
logrot utility, running 3-82
logrot utility, using 3-81
login module
fallback options for, understanding
ACS 3-43
non-ACS 3-35
setting to ACS 3-35
setting to non-ACS 3-24
CiscoWorks Local, changing to 3-25
fallback options, understanding 3-35
IBM SecureWay Directory, changing to 3-25
KerberosLogin, changing to 3-27
local NT system, changing to 3-29
Local UNIX system, changing to 3-28
MS Active Directory, changing to 3-29
Netscape Directory, changing to 3-30
Radius, changing to 3-32
TACACS+, changing to 3-33
logrot utility
configuring 3-81
running 3-82
using 3-81
M
managing
Common Services jobs 3-73
Common Services resources 3-76
messaging online users 3-72
MS Active Directory, changing login module to 3-29
multi-server mode, and security 3-10
N
Netscape Directory, changing login module to 3-30
Netscape Navigator on UNIX systems, troubleshooting 8-10
O
online users, messaging 3-72
osagent, changing the port for
Solaris 8-16
Windows 8-15
overviews of
CiscoWorks Common Services 1-1
Common Services Server information 1-3
time zone settings, understanding 1-3
what's new in this release 1-2
Common Services Server 1-3
P
packet capture, using 6-12
peer server certificates
deleting 3-15
setting up 3-14
Permissions report, generating 3-46
PKCS#8, definition A-9
port numbers for web servers, changing 2-14
preferences for system, modifying 3-83
private key, definition A-9
Process Status report, generating 3-48
public key, definition A-9
R
Radius, changing login module to 3-32
remote connectivity, security and A-5
reports
Common Services reports 3-45
audit logs, viewing 3-49
Log File Status report 3-45
Permissions report 3-46
Process Status report 3-48
Users Logged In report 3-47
DCA reports, generating 4-23
Device Center reports 6-15
resources, managing in Common Services 3-76
Resources panel of CWHP 2-7
restoring backed-up data 3-58
runtime security, understanding A-4
S
Secure Shell (SSH), definition A-9
security
access control, and A-6
certificates, understanding A-7
understanding A-1
general A-2
server A-2
security, setting up 3-1
AAA mode, setting up 3-20
authentication, about 3-21
Cisco.com login, setting up 3-44
Cisco Secure ACS support 3-22
login module
fallback options, understanding 3-35
setting to ACS 3-35
setting to non-ACS 3-24
multi-server mode 3-10
peer server certificates
deleting 3-15
setting up 3-14
proxy server, setting up 3-44
security levels, understanding 3-5
self-signed certificates, creating 3-9
single server mode 3-1
SSL 3-2
enabling from the CiscoWorks Server 3-2
enabling from the CLI 3-4
SSO (Single Sign-On) mode
changing 3-18
enabling 3-15
user management
about user accounts 3-4
local user profile, modifying 3-6
peer server, setting up 3-11
user profiles, editing 3-8
users, adding 3-7
users, deleting 3-8
self-test information, collecting 3-72
server, configuring 3-1
AAA mode, setting up 3-20
applications, licensing 3-68
licensing information, viewing 3-70
licensing procedure 3-69
obtaining a license 3-68
updating licenses 3-70
Cisco.com login, setting up 3-44
CiscoSecureACS support 3-22
Common Services, administering 3-51
backing up data 3-55
Daemon Manager, using 3-52
jobs, managing 3-73
processes, managing 3-53
resources, managing 3-76
restoring data 3-58
server information, collecting 3-71
Common Services authentication, about 3-21
log files, maintaining 3-78
on UNIX 3-78
on Windows 3-80
login module
setting to ACS 3-35
setting to non-ACS 3-24
login module fallback options, understanding
for ACS mode 3-43
for non-ACS mode 3-35
peer server certificates
deleting 3-15
setting up 3-14
proxy server, setting up 3-44
reports, generating 3-45
audit logs, viewing 3-49
Log File Status report 3-45
Permissions report 3-46
Process Status 3-48
Users Logged In 3-47
security (see security, setting up) 3-1
self-signed certificates, creating 3-9
SSO (Single Sign-On) mode
changing 3-18
enabling 3-15
system preferences, modifying 3-83
user accounts, about 3-4
user management
adding 3-7
deleting 3-8
local user profile, modifying 3-6
peer server, adding 3-11
user profile, editing 3-8
users, local, setting up 3-6
server certificate for CiscoWorks, expiration, how to handle 8-10
server information, collecting (Common Services) 3-71
server security, understanding A-2
administrator-imposed A-7
connection A-7
security certificates A-7
terms and definitions A-8
server-imposed A-2
access control A-6
files, file ownership, permissions A-3
other systems A-6
remote connectivity A-5
runtime A-4
SNMP Set, using 6-11
SNMP Walk, using 6-9
Software Center 7-1
activity logs, viewing 7-9
device downloads, scheduling 7-7
device updates, performing 7-4
packages, deleting 7-6
software updates, performing 7-2
Solaris, changing ports in
for ESS 8-17
for osagent 8-16
SSL, enabling on the server 3-2
from the CiscoWorks Server 3-2
from the CLI 3-4
SSL, definition A-9
SSO (Single Sign-On) mode
changing 3-18
enabling 3-15
starting CiscoWorks applications, troubleshooting 8-11
T
TACACS+, changing login module to 3-33
technical support
CiscoWorks Product Updates panel of CWHP 2-7
terms and definitions in security certificates A-8
Base64-encoded X.509 certificate format A-10
CA (certificate authority) A-11
CiscoWorks TrustStore or KeyStore A-11
PKCS#8 A-9
public key, private key A-9
SSH A-9
SSL A-9
time zone settings, understanding 1-3
toolbar buttons on CWHP, using 2-8
troubleshooting
(see also debugging tools under Device Center) 6-5
applications not appearing 8-11
back-up data, directory structure of 8-11
CiscoWorks applications, starting 8-11
CiscoWorks Server 8-1
device connectivity, testing 8-4
FAQs 8-6
locked out of, diagnosing 8-12
server status, verifying 8-1
Server Tools Tasks (table) 8-1
database
inaccessability 8-13
path includes "cmf" 8-12
devices, with the Device Troubleshooting panel of CWHP 2-7
EDS not registered with daemon manager 8-10
ESS port change
Solaris 8-17
Windows 8-18
FAQs list 8-6
Java Plug-in, which version to use 8-10
jrm 8-15
Netscape Navigator on a UNIX system 8-10
osagent port change
Solaris 8-16
Windows 8-15
suggestions 8-33
UNIX systems, and Netscape Navigator 8-10
typographical conventions in this document xiii
U
UNIX systems
changing login module to local UNIX system 3-28
invoking Netscape Navigator on, troubleshooting 8-10
log files, maintaining on 3-78
user accounts
about 3-4
setting up
Cisco.com 3-44
local 3-6
Users Logged In report, generating 3-47
V
verifying CiscoWorks Server status 8-1
viewing
application license information 3-70
audit logs 3-49
device list 4-22
group details 5-19
process details 3-54
Software Center activity logs 7-9
W
web server port numbers, changing 2-14
what's new in this release 1-2
Windows 2000 or Windows NT systems
changing the port
for ESS 8-18
for osagent 8-15
ensuring that jrm is running 8-15
log files, maintaining on 3-80