Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

access

connection security, understanding A-5

control, security and A-4

adding devices to the device list 5-7

for AUS management 5-9

for cluster management 5-10

for standard management 5-7

using dcrcli 5-46

administering

Common Services 4-43

Daemon Manager, using 4-44

process details, viewing 4-47

processes, managing 4-45

processes, starting 4-48

processes, stopping 4-48

DCA 5-41

Master-Slave configuration, prerequisites 5-42

mode, changing 5-42

user-defined fields, adding 5-44

user-defined fields, deleting 5-45

user-defined fields, renaming 5-44

applications

Application panels in CWHP 2-4

applications on another server 2-5

licensing 4-57

licensing information, viewing 4-57

licensing procedure 4-57

obtaining a license 4-57

updating licenses 4-58

registering with CWHP 4-68

troubleshooting

applications not appearing 10-7

audience for this document 1-xv

audit logs, viewing 4-41

AUS (Auto Update Server)

managing 5-27

adding 5-27

deleting 5-28

editing 5-27

setting up 5-9

B

backing up data 4-48

back-up data

directory structure of 10-7

sample CMF backup directory 10-7

restoring data 4-50

using CLI 4-49

Base64-encoded X.509 certificate format, definition A-7

browser-server security (see SSL) 4-2

buttons on CWHP, using 2-6

C

cautions

significance of 1-xv

cautions regarding

admin password, guest password 4-4

backups, and the CiscoWorks Daemon Manager 4-62

data restoration from a backup 4-50

restarting Daemon Manager on Solaris 4-44

restarting Daemon Manager on Windows 4-44

certificates

terms and definitions in A-6

Base64-encoded X-509 certificate format A-7

CA (certificate authority) A-7

CiscoWorks TrustStore or KeyStore A-8

PKCS#8 A-7

public key, private key A-6

SSH A-6

SSL A-6

understanding A-5

Cisco.com connection, managing 4-37

CiscoWorks Homepage (see CWHP) 2-1

CiscoWorks Server, troubleshooting 10-1

collecting information on 10-1

FAQs 10-4

locked out of 10-7

MDC support 10-2

process status, checking 10-1

self-test, performing 10-1

CiscoWorks Server Processes 4-45

CiscoWorks Trust Store or KeyStore, definition A-8

cmf as part of database path, explanation of 10-7

Common Services Home 3-1

Layout 3-2

Panes 3-4

Backup Status 3-7

Device Credentials and Admin Settings 3-9

Device Management Tasks 3-11

Management Tasks 3-13

Online Users 3-7

Recently Completed Jobs 3-8

Reports 3-12

Security Settings 3-4

System Tasks 3-10

Common Services Server, overview of 1-4

connection security, understanding A-5

security certificates A-5

terms and definitions A-6

Base64-encoded X.509 certificate format A-7

CA (certificate authority) A-7

CiscoWorks TrustStore or KeyStore A-8

PKCS#8 A-7

public key, private key A-6

SSH A-6

SSL A-6

connectivity

Connectivity Tools Tasks (table) 10-3

tasks 10-1

checking process status 10-1

collecting server information 10-1

MDC support 10-2

performing a self-test 10-1

testing 10-3

CWHP (CiscoWorks Homepage) 2-1

Common Services panel 2-4

configuring 4-67

registering applications 4-68

registering links 4-70

setting up 4-70

invoking 2-2

normal mode (HTTP) 2-2

SSL Enabled mode (HTTPS) 2-2

logging in to Common Services 2-3

online help, using 2-6

using 2-4

Application panels 2-4

CiscoWorks Product Updates panel 2-6

Common Services panel 2-4

Device Troubleshooting panel 2-5

Resources panel 2-5

toolbar buttons 2-6

web server port numbers, changing 2-6

D

Daemon Manager, using 4-44

restarting on Solaris 4-44

restarting on Windows 4-44

database

inaccessible, troubleshooting 10-8

path includes "cmf," explanation 10-7

DCA (Device and Credential Admin) 5-1

administering 5-41

Master-Slave configuration, prerequisites 5-42

mode, changing 5-42

user-defined fields, adding 5-44

user-defined fields, deleting 5-45

user-defined fields, renaming 5-44

architecture 5-5

Master DCR 5-5

Slave DCR 5-6

Standalone DCR 5-6

AUS management

adding devices 5-27

deleting AUS 5-28

editing devices 5-27

CSV file samples 5-19

CSV 2.0 5-19

CSV 3.0 5-19

devices, managing 5-6

adding 5-7

deleting 5-12

excluding 5-25

exporting 5-23

importing 5-13

viewing the device list 5-26

reports, generating 5-28

XML file sample 5-22

DCR (Device and Credential Repository) CLI interface, using 5-45

adding devices 5-46

CDR mode, changing 5-49

deleting devices 5-46

editing devices 5-47

exporting using 5-52

importing using 5-50

listing attributes 5-47

viewing current DCR mode 5-48

viewing device details 5-48

deleting

AUS (Auto Update Server) 5-28

device groups 6-17

devices

from DCA 5-12

from groups 6-14

from the device list, using dcrcli 5-46

user-defined fields from DCA 5-45

users 4-7

Device and Credential Admin (see DCA) 5-1

Device Center 8-1

debugging tools, enabling 8-3

device connectivity, checking 8-4

packet capture 8-9

Ping, using 8-6

SNMP Set 8-8

SNMP Walk, using 8-7

Traceroute, using 8-6

invoking 8-2

launching 8-1

management functions

management tasks 8-11

reports, displaying 8-11

using 8-2

Device Selector 8-2

Device Summary 8-3

management functions 8-3

reports 8-11

devices, managing 5-6

(see also Groups, administering) 6-1

(see also Software Center) 9-1

adding 5-7

for AUS management 5-9

for cluster management 5-10

for standard management 5-7

credentials

editing 5-12

exporting 5-23

importing 5-13

deleting 5-12

device list, viewing 5-26

excluding 5-25

exporting 5-23

using CLI 5-52

using DCA user interface 5-24

importing 5-13

using CLI 5-50

using DCA user interface 5-15

Device Selector 5-29

Device Selector settings 5-34

searching devices 5-31

Advanced Search 5-32

Simple Search 5-32

selecting devices 5-31

using Device Selector 5-29

Device Troubleshooting panel of CWHP 2-5

diagnosing problems (see troubleshooting) 10-1

documentation 1-xvi

additional online 1-xvii

audience for this 1-xv

related to this product 1-xvi

typographical conventions in 1-xv

E

editing

AUS (Auto Update Server) 5-27

device credentials in DCA 5-12

device group details 6-15

devices in the device list, using dcrcli 5-47

local user profile 4-5

user profiles 4-6

ESS (Event Service Software)

changing the port for

in Solaris 10-11

in Windows 10-11

excluding devices from the device list 5-25

expired server certificate, how to handle 10-6

exporting devices and credentials 5-23

using CLI 5-52

using DCA user interface 5-24

F

file ownership, and permissions A-2

G

Groups, administering 6-1

concepts 6-3

common 6-4

container groups 6-3

dynamic groups 6-3

group hierarchy 6-3

secured views 6-6

shared 6-4

static groups 6-3

system-defined, user-defined 6-4

creating 6-11

deleting

devices from groups 6-14

groups 6-17

details

modifying 6-15

viewing 6-14

editing 6-15

Group Administration 6-10

membership, assigning 6-14

multi-server setup 6-6

properties, specifying 6-11

refreshing 6-16

rules, defining 6-12

single server setup 6-6

syntax checking 6-13

system- and user-defined attributes 6-18

H

help

CiscoWorks Product Updates panel of CWHP 2-6

online, using 2-6

online documentation 1-xvii

I

IBM SecureWay Directory, changing login module to 4-24

importing devices and credentials 5-13

using CLI 5-50

using DCA user interface 5-15

J

Java Plug-in, version to use 10-6

jobs

managing 4-59

jrm, checking 10-9

K

KerberosLogin, changing login module to 4-25

L

licensing CiscoWorks applications 4-57

license information, viewing 4-57

licensing procedure 4-57

obtaining a license 4-57

updating licenses 4-58

links, registering with CWHP 4-70

LMS Setup Center 7-1

categories 7-2

Data Collection Schedule 7-8

Data Collection Settings 7-6

Data Purge Schedule 7-9

Security Settings 7-4

System Settings 7-3

launching LMS Setup Center 7-2

locked out of CiscoWorks Server, troubleshooting 10-7

log files, maintaining 4-62

Log File Status report, generating 4-38

on UNIX 4-63

on Windows 4-63

logrot utility, configuring 4-64

logrot utility, running 4-65

logrot utility, using 4-64

login module

fallback options for, understanding

ACS 4-37

non-ACS 4-30

setting to ACS 4-30

setting to non-ACS 4-23

CiscoWorks Local, changing to 4-24

fallback options, understanding 4-30

IBM SecureWay Directory, changing to 4-24

KerberosLogin, changing to 4-25

local NT system, changing to 4-26

Local UNIX system, changing to 4-26

MS Active Directory, changing to 4-27

Netscape Directory, changing to 4-27

Radius, changing to 4-28

TACACS+, changing to 4-29

logrot utility

configuring 4-64

running 4-65

using 4-64

M

managing

Common Services jobs 4-59

Common Services resources 4-61

messaging online users 4-59

MS Active Directory, changing login module to 4-27

multi-server mode, and security 4-13

N

Netscape Directory, changing login module to 4-27

Netscape Navigator on UNIX systems, troubleshooting 10-6

O

online users, messaging 4-59

osagent, changing the port for

Solaris 10-10

Windows 10-9

overviews of

CiscoWorks Common Services 1-1

Common Services Server information 1-4

time zone settings, understanding 1-4

what's new in this release 1-2

Common Services Server 1-4

P

packet capture, using 8-9

peer server certificates

setting up 4-16

Permissions report, generating 4-39

PKCS#8, definition A-7

port numbers for web servers, changing 2-6

preferences for system, modifying 4-65

private key, definition A-6

processes, managing 4-45

Process Status report, generating 4-40

PSUCLI

device updates, downloading 9-11

public key, definition A-6

R

Radius, changing login module to 4-28

remote connectivity, security and A-4

reports

Common Services reports 4-38

audit logs, viewing 4-41

Log File Status report 4-38

Permissions report 4-39

Process Status report 4-40

Users Logged In report 4-40

DCA reports, generating 5-28

Device Center reports 8-11

resources, managing in Common Services 4-61

Resources panel of CWHP 2-5

restoring backed-up data 4-50

runtime security, understanding A-3

S

Secure Shell (SSH), definition A-6

security

access control, and A-4

certificates, understanding A-5

understanding A-1

general A-2

server A-2

security, setting up 4-2

AAA mode, setting up 4-20

authentication, about 4-22

Cisco.com login, setting up 4-37

Cisco Secure ACS support 4-22

login module

fallback options, understanding 4-30

setting to ACS 4-30

setting to non-ACS 4-23

multi-server mode 4-13

peer server certificates

setting up 4-16

proxy server, setting up 4-38

security levels, understanding 4-4

self-signed certificates, creating 4-7

single server mode 4-2

SSL 4-2

enabling from the CiscoWorks Server 4-3

enabling from the CLI 4-4

SSO (Single Sign-On) mode

changing 4-19

enabling 4-17

user management

about user accounts 4-4

local user profile, modifying 4-5

peer server, setting up 4-14

user profiles, editing 4-6

users, adding 4-5

users, deleting 4-7

self-test information, collecting 4-59

server, configuring 4-1

AAA mode, setting up 4-20

applications, licensing 4-57

licensing information, viewing 4-57

licensing procedure 4-57

obtaining a license 4-57

updating licenses 4-58

Cisco.com login, setting up 4-37

CiscoSecureACS support 4-22

Common Services, administering 4-43

backing up data 4-48

Daemon Manager, using 4-44

jobs, managing 4-59

processes, managing 4-45

resources, managing 4-61

restoring data 4-50

server information, collecting 4-58

Common Services authentication, about 4-22

log files, maintaining 4-62

on UNIX 4-63

on Windows 4-63

login module

setting to ACS 4-30

setting to non-ACS 4-23

login module fallback options, understanding

for ACS mode 4-37

for non-ACS mode 4-30

peer server certificates

setting up 4-16

proxy server, setting up 4-38

reports, generating 4-38

audit logs, viewing 4-41

Log File Status report 4-38

Permissions report 4-39

Process Status 4-40

Users Logged In 4-40

security (see security, setting up) 4-2

self-signed certificates, creating 4-7

SSO (Single Sign-On) mode

changing 4-19

enabling 4-17

system preferences, modifying 4-65

user accounts, about 4-4

user management

adding 4-5

deleting 4-7

local user profile, modifying 4-5

peer server, adding 4-14

user profile, editing 4-6

users, local, setting up 4-5

server certificate for CiscoWorks, expiration, how to handle 10-6

server information, collecting (Common Services) 4-58

server security, understanding A-2

administrator-imposed A-5

connection A-5

security certificates A-5

terms and definitions A-6

server-imposed A-2

access control A-4

files, file ownership, permissions A-2

other systems A-4

remote connectivity A-4

runtime A-3

SNMP Set, using 8-8

SNMP Walk, using 8-7

Software Center 9-1

activity logs, viewing 9-7

device downloads, scheduling 9-6

device updates, performing 9-4

packages, deleting 9-6

software updates, performing 9-2

Solaris, changing ports in

for ESS 10-11

for osagent 10-10

SSL, enabling on the server 4-2

from the CiscoWorks Server 4-3

from the CLI 4-4

SSL, definition A-6

SSO (Single Sign-On) mode

changing 4-19

enabling 4-17

starting CiscoWorks applications, troubleshooting 10-7

T

TACACS+, changing login module to 4-29

technical support

CiscoWorks Product Updates panel of CWHP 2-6

terms and definitions in security certificates A-6

Base64-encoded X.509 certificate format A-7

CA (certificate authority) A-7

CiscoWorks TrustStore or KeyStore A-8

PKCS#8 A-7

public key, private key A-6

SSH A-6

SSL A-6

time zone settings, understanding 1-4

toolbar buttons on CWHP, using 2-6

troubleshooting

(see also debugging tools under Device Center) 8-3

applications not appearing 10-7

back-up data, directory structure of 10-7

CiscoWorks applications, starting 10-7

CiscoWorks Server 10-1

device connectivity, testing 10-3

FAQs 10-4

locked out of, diagnosing 10-7

server status, verifying 10-1

database

inaccessability 10-8

path includes "cmf" 10-7

devices, with the Device Troubleshooting panel of CWHP 2-5

ESS port change

Solaris 10-11

Windows 10-11

FAQs list 10-4

Java Plug-in, which version to use 10-6

jrm 10-9

Netscape Navigator on a UNIX system 10-6

osagent port change

Solaris 10-10

Windows 10-9

suggestions 10-26

UNIX systems, and Netscape Navigator 10-6

typographical conventions in this document 1-xv

U

UNIX systems

changing login module to local UNIX system 4-26

invoking Netscape Navigator on, troubleshooting 10-6

log files, maintaining on 4-63

user accounts

about 4-4

setting up

Cisco.com 4-37

local 4-5

Users Logged In report, generating 4-40

V

verifying CiscoWorks Server status 10-1

viewing

application license information 4-57

audit logs 4-41

device list 5-26

group details 6-14

process details 4-47

Software Center activity logs 9-7

W

web server port numbers, changing 2-6

Windows 2000 or Windows NT systems

changing the port

for ESS 10-11

for osagent 10-9

ensuring that jrm is running 10-9

log files, maintaining on 4-63