Installation and Setup Guide for CiscoWorks Common Services 3.0.5 (Includes CiscoView) on Windows
Chapter 3: Preparing to Use CiscoWorks Common Services

Table Of Contents

Preparing to Use CiscoWorks Common Services

Configuring Client Systems

Setting Display Fonts

Configuring Web Browser

Accessing CiscoWorks Server

Using Device Center

Using Device and Credentials Repository

Using Integration Utility

Using CiscoView

Casuser Permissions


Preparing to Use CiscoWorks Common Services


After installing Common Services, you must configure the server and client systems.

This chapter consists of:

Configuring Client Systems

Accessing CiscoWorks Server

Using Device Center

Using Device and Credentials Repository

Using Integration Utility

Using CiscoView

Casuser Permissions

Configuring Client Systems

Through the following tasks, you can configure your client system to use Common Services.

Setting Display Fonts

Configuring Web Browser

The system that has Common Services installed on it can be used as both the server and the client. If you are using the system as client, you must configure the web browser.

Setting Display Fonts

For Windows, set the display to use small fonts:


Step 1 Select Start > Settings > Control Panel.

The Control Panel window appears.

Step 2 Double-click the Display icon.

The Display Properties dialog box appears.

Step 3 Click Settings, then select Advanced.

If you select Small Fonts in the Font Size list, your display font is set correctly.

If you do not select Small Fonts , select it from the Font Size drop-down list, then click OK.

The System Settings Change dialog box appears.

Step 4 If you changed the font size, click Yes to restart your system.


Configuring Web Browser

To configure your web browser:


Step 1 Enable Java and JavaScript:

In Netscape Navigator:

a. Select Edit  >  Preferences  > Advanced.

b. Select the Enable Java check box and click OK.

In Internet Explorer:

a. Select Tools  > Internet Options  > Advanced.

b. Under the Microsoft VM heading, select Java console enabled, JIT compiler for virtual machine enabled, and Java logging enabled and click OK.

In Mozilla:

a. Select Edit > Preferences > Advanced.

b. Under Enable features that help interpret web pages, select Enable Java.

Step 2 Set your browser cache to at least 6 MB:

In Netscape Navigator:

a. Select Edit  > Preferences  > Advanced  > Cache.

b. Set the cache to 6 MB and click OK.

In Internet Explorer:

a. Select Tools  > Internet Options  > General, then click Settings.

b. Set the cache to at least 6 MB using the Amount of disk space to use slide bar.

c. Click OK to close the Settings dialog box and return to the Internet Options dialog box and click OK again.

In Mozilla:

a. Select Edit > Preferences > Advanced > Cache.

b. Under Cache Options, set the cache to 6 MB.

Step 3 Configure your browser to accept all cookies:

In Netscape Navigator:

a. Select Edit  >  Preferences  > Privacy& Security.

b. Select the Enable all cookies radio button and click OK.

In Internet Explorer:

a. Select Tools  > Internet Options > Privacy.

b. Scroll the settings bar down to select Accept all Cookies and Click OK.

In Mozilla:

a. Select Edit > Preferences > Privacy& Security > Cookies.

b. Under Cookies, select Enable all cookies radio button.

c. Click OK to save your preferences.

Step 4 Configure your browser to compare each page with its cached version every time it loads a page:

In Netscape Navigator:

a. Select Edit  > Preferences > Advanced > Cache.

b. Select the Every time I view the page radio button and click OK.

In Internet Explorer:

a. Select Tools > Internet Options  > General and click Settings under Temporary Internet files group.

b. Select the Every visit to the page radio button and click OK twice.

In Mozilla:

a. Select Edit > Preferences > Advanced.

b. Select the Every time I view the page radio button and click OK.

You must set this option to prevent Internet Explorer from using the cached information for help links. If you do not set it, the first help link is displayed properly. However, the second time you click a link, the first page is displayed again.

In Mozilla:

a. Select Edit > Preferences > Advanced > Cache.

b. Select the Every time I view the page radio button and click OK.

Step 5 Change the default timeout to 20 minute.

This is only for Internet Explorer —See the instructions on the Microsoft Support Web site.

Step 6 Enable style sheets:

In Netscape Navigator:

a. Select Edit > Preferences > Composer.

b. Select the Use CSS styles instead of HTML elements and attributes check box and click OK.

In Internet Explorer:

a. Select Tools > Internet Options  > General, then click Accessibility.

b. Make sure that the Format documents using my style sheet check box is not selected and click OK to close the Accessibility dialog box.

c. Click OK again to close the Internet Options dialog box.

In Mozilla:

a. Select Edit > Preferences > Composer.

b. Select the Use CSS styles instead of HTML elements and attributes check box and click OK.

Step 7 Change the default font to sans-serif for improved readability:

In Netscape Navigator:

a. Select Edit > Preferences  >  Appearance  >  Fonts.

b. Select a sans-serif font (for example, Arial) and a font size in the Typeface and Size selection areas and click OK.

The text in the browser window is redrawn using the new fonts.

In Internet Explorer:

a. Select Tools  >  Internet Options  > General and click Fonts.

b. Select a sans-serif font (for example, Arial) from the Web page font and Plain text font lists and click OK.

c. Click OK to close the dialog box.

The text in the browser window is redrawn using the new fonts.

In Mozilla:

a. Select Edit > Preferences > Appearance.

b. Select Fonts from the Appearance category, choose . (If no options are visible in this category, double-click Appearance to expand the list.)

c. From the Fonts for drop-down list, choose a language group/script. For example, to set default fonts for West European languages/script (Latin), choose Western.

d. From the Proportional drop-down list, select Sans Serif. Then select an appropriate Sans serif font from the Sans-serif drop-down list and specify the font size you want for proportional text.

Step 8 Disable any pop up blocker utility installed on your client system.


If you have browser problems after configuring your browser, increase your disk cache settings.

After the web browser is installed on the client system, there are no additional disk space requirements.

However, because the browser uses the local disk to store cached information, make sure you have enough disk space for the amount of cached information you want to store. All Common Services information is stored on the CiscoWorks server.

Accessing CiscoWorks Server

CiscoWorks Common Services uses port 1741 for the HTTP server and port 443 for HTTPS server (SSL).

To access the server from a client system, enter any one of these URLs in your web browser:

If SSL is disabled and if you have installed Common Services on the default port, and enter:

http://server_name:1741

If SSL is enabled, and if you have installed Common Services on the default port, enter:

https://server_name:443

where server_name is the hostname of the server on which you installed Common Services.

The CiscoWorks Login page appears.

See the Invoking CiscoWorks Homepage and Logging in to Common Services sections in the User Guide for CiscoWorks Common Services 3.0.5 and CiscoWorks Common Services 3.0.3 for more information.

Also, see "TCP and UDP Ports Information" section on page 2-5.

Using Device Center

Device Center provides a one stop place where you can see a summary for a device, and launch troubleshooting tools, management tasks, and reports for the selected device. It provides a device centric navigation paradigm, which helps you to concentrate on device centric features and information from one single location.

See the Using Device Center chapter in the User Guide for CiscoWorks Common Services 3.0.5 and CiscoWorks Common Services 3.0.3 for more information about launching Device Center and using the Device Center functions.

Using Device and Credentials Repository

The Device and Credential Repository (DCR) is a common repository of devices, their attributes, and credentials.These are to be used by various network management applications, to manage devices in a management domain. The Device and Credential Admin (DCA) provides an interface to administer DCR.

It enables multiple applications to share device lists and credentials using a client-server mechanism, with secured storage and communications. The applications can read or retrieve the information. The applications can also update the information in DCR so that it could be shared with other applications.

See the Managing Device and Credentials chapter in the User Guide for CiscoWorks Common Services 3.0.5 and CiscoWorks Common Services 3.0.3 for more information about Adding Devices, Deleting Devices, Editing Device Credentials, Importing Devices and Credentials, Exporting Devices & Credentials, Excluding Devices, Editing Device Identity, and, Viewing Devices List.

Using Integration Utility

The Integration Utility allows you to launch CiscoView as well as Device Center from an NMS platform even when CiscoView is running on a different system than the NMS. It also allows you to integrate other applications into NMS menu.

See User Guide for CiscoWorks Integration Utility 1.6 for information about configuring the Integration Utility.

Using CiscoView

CiscoView is a graphical SNMP-based device management tool that provides real-time views of networked Cisco Systems devices.

See User Guide for CiscoView 6.1.2 and User Guide for CiscoView 6.1.5 for information about launching and using CiscoView.

Casuser Permissions

Casuser (casuser) is the user created by CiscoWorks installation along with the casusers group, and included into the group.

If installation fails to create casuser, you can manually create the casuser local user and casusers local group on your Windows system after the installation. To do so:


Step 1 Click Start > Settings > Control Panel > Administrative Tools > Computer Management on your Windows 2003 system.

The Computer Management console opens.

Step 2 Click Local Users and Groups > Users from the Computer Management console tree.

Step 3 Right-click Users from the console tree and click New User.

The New User window opens.

Step 4 Enter the User name as casuser and Password of the casuser.

Step 5 Re-enter the password in the Confirm password field.

Step 6 Remove the selection from the User must change password at next logon check box.

Step 7 Select the Password never expires option.

Step 8 Click Create.

The casuser is displayed in the Users list.

Step 9 Click Local Users and Groups > Groups from the console tree at the left.

Step 10 Right-click Groups from the console tree and click New Group.

The New Group window opens.

Step 11 Enter the group name as casusers, description of the group name and click Create.

Step 12 Right-click the casusers group that you have created and click Add to Group.

The casusers Properties window appears. This window contains the list of users who are already added to the group, if any.

Step 13 Enter the name of the user (casuser) whom you want to be part of casusers group and click Add.

Step 14 Click OK.


To install and run the CiscoWorks, make sure that:

localSystem account and casusers group (which is created by CiscoWorks installation) have sufficient permissions to load system DLLs from system32 directory.

The same permissions should be granted to the user who is running installation of CiscoWorks. In addition, such user must be a member of the local group administrators. Permissions for this user are required for the time of installation or uninstallation only.

Command line utilities provided by Windows such as cmd, regedit, cacls, ping, nslookup are present in the system.

The casuser or the casusers group must have the following privileges on the system:

Access this computer from the network (SeNetworkLogonRight)

Log on as a batch job (SeBatchLogonRight).

CiscoWorks installation creates a casuser account with the SeNetworkLogonRight and SeBatchLogonRight privileges.

These required casuser privileges may be removed whenever the server is rebooted and the local security policy settings are re-applied.

You can verify these settings from the Local Security Policies console. To do so:

a. Go to Start > Settings > Control Panel > Administrative Tools > Local Security Policy to open the Local Security Policy console.

b. Click Local Policies > User Rights Assignments.

c. Open the Properties windows for Access this computer from the network and Log on as a batch job properties. Check whether the casuser is added to list of users and groups in the Properties windows.


Note All CiscoWorks processes are running as localSystem, or casuser.