User Guide for CiscoView 6.1.6 - Device Display Problems [CiscoWorks CiscoView]

Table Of Contents

Device Display Problems

What You Need

How to Do It—Procedure

Verify that the Latest Device Package is Downloaded

Update Your Catalyst Switch Device Package

Verify that the SNMP Timeout/Retry Values are Correct

Verify that DNS Name Resolution is Working Properly

Verify that the SNMP Credentials are Correct

Where You Should End Up—Verification

Device Display Problems

Revised: May 30, 2007, OL-12681-01

In this scenario, a user calls your network help desk reporting a slow response time in displaying the user's Catalyst switch. It's taking more than 3 minutes for the device to display properly.

Other problems can occur when you display a device:

•CiscoView might stop responding.

•The status of the 10/100 ports is grayed out.

•The device is partially displayed.

What You Need

Verify these prerequisites before starting the procedure for this scenario:

•You installed the latest version of CiscoView.

•You have a valid user ID and password for the Cisco.com website.

How to Do It—Procedure

Identify the source of the problem using the procedures in the following sections:

1. Verify that the Latest Device Package is Downloaded.

2. Update Your Catalyst Switch Device Package.

3. Verify that the SNMP Timeout/Retry Values are Correct.

4. Verify that DNS Name Resolution is Working Properly.

5. Verify that the SNMP Credentials are Correct.

Verify that the Latest Device Package is Downloaded

To verify that you are using the latest device package:

Step 1 Click About from the CiscoView Tools bar to view which version of the device package is installed.

Step 2 Log into Cisco.com. You will not be able to launch the URL provided in Step 3 without doing so.

Step 3 Open the CiscoView Planner page by entering the following URL: http://www.cisco.com/pcgi-bin/Software/CiscoView/cvplanner.cgi

Note This URL will launch only if you have already logged into Cisco.com as either a customer or a partner.

Step 4 Enter the following information:

•Set the product type to All Product Types.

•Set the product to All Products.

•Set the CiscoView version to CiscoView 6.1.

Step 5 Click Submit.

The CiscoView Planner page updates, listing the latest device packages and corresponding Readmes available for this release.

Note It may take a few minutes for the CiscoView Planner page to update.

Step 6 If necessary, download and install the latest device package. See Update Your Catalyst Switch Device Package for more information.

Update Your Catalyst Switch Device Package

If your device package version is earlier than the version specified in the Packages Installed screen, download the appropriate version of the Catalyst device package for this release of CiscoView. To do so, you must be a registered Cisco.com user. To register:

Step 1 From the Common Services tab in the CiscoWorks LMS Portal, select Server > Security. The Security Settings page appears.

Step 2 From the TOC pane, select Cisco.com User Account Setup. The Cisco.com User Account Setup page appears.

Step 3 Enter the desired username in the Username field.

Step 4 Enter the desired password in the Password and Verify Password fields.

Step 5 Click Apply.

To update your device package:

Step 1 From the Common Services tab in the CiscoWorks LMS Portal, select Software Center > Device Update.

The Device Updates page appears.

Step 2 Select the check box corresponding to the product for which you want to check for updates and click Check for Updates.

The Source Location page appears. You can check for updates at Cisco.com or a server.

•To check for updates at Cisco.com, select the Cisco.com radio button.

•To check for updates from a server, select the Enter Server Path radio button and enter the path or browse to the location using the Browse tab.

Step 3 Click Next.

If you have selected to check for updates at Cisco.com, the Cisco.com and Proxy Server Credentials dialog box appears.

Step 4 Enter your Cisco.com username and password.

If you have configured proxy settings under Common Services > Server > Security >
Cisco.com Connection Management > Proxy Server Setup, you must enter the Proxy server username and password.

Step 5 Click Next.

The Available Packages and Installed Packages page appears, which displays the following information:

•Package Name: Name of the package.

•Type: Type of the update. For example, whether the update is a device package or IDU package.

•Product Name: Product for which the update is available.

•Installed Version: Current version of that product installed in the server.

•Available version: Version of the product that is available (Other than the installed version).

•Readme Details: Links to the Readme files associated with the update.

•Posted date: Date on which the update was posted on Cisco.com.

•Size: Size of the update.

Step 6 Select the check box corresponding to the package that you wish to update and click Next.

The Device Update page appears. You can either install the device packages or download them.

•To install device packages, select the Install Device Packages radio button.

•To download device packages, select the Download Device Packages radio button.

Step 7 If you select Download Device Packages:

a. Enter the folder in the File Selection field or click Browse to select the destination directory.

By default, the destination location is:

–/opt/psu_download (On Solaris)

–System Drive:\psu_download (On Windows)

b. Set the frequency of downloads from the Run Type drop-down list. If you choose the option Once, also set the date and time.

c. Enter a description for the download job in the Job Description field. This is mandatory.

d. Enter the E-mail ID in the E-mail field.

You can enter multiple e-mail addresses separated by comma.

e. Click Next.

The Summary window displays the details.

f. Click Finish to confirm.

If you select Install Device Packages:

a. Click Next.

The Summary window displays the details.

b. Click Finish to confirm.

A message that the daemons are restarted, appears.

Step 8 Click OK to continue.

Verify that the SNMP Timeout/Retry Values are Correct

To verify that the SNMP Timeout/Retry values are set correctly:

Step 1 Do one of the following:

•From the CiscoView tab in the CiscoWorks LMS Portal, select Administration > Device Preferences.

•From the Options bar in the CiscoView desktop, click Preferences.

The Device Preferences dialog box appears.

Step 2 Verify that the parameters are set correctly. If they are not, enter the correct parameters.

Step 3 Click Apply to apply any changes you have made.

Verify that DNS Name Resolution is Working Properly

To verify that DNS name resolution is working properly, ping the device you want to access by its name from the CiscoWorks server machine. If you are unable to access the device, contact your network administrator for assistance.

Verify that the SNMP Credentials are Correct

To verify that the SNMP credentials are set correctly, make sure that the credentials listed in the Device and Credential Repository (DCR) match those configured on the device.

Where You Should End Up—Verification

Verify that the new package is installed and the SNMP credentials are correct:

Step 1 From the CiscoView tools bar, click About to view the latest device packages installed.

Step 2 Verify that DNS name resolution is set correctly. See Verify that DNS Name Resolution is Working Properly for more information.

Step 3 Verify that the SNMP credentials are set correctly. See Verify that the SNMP Credentials are Correct for more information.

	User Guide for CiscoView 6.1.6
	Device Display Problems
User Guide for CiscoView 6.1.6 Preface Overview Device Management Configuring Your Devices Device Display Problems Troubleshooting CiscoView CiscoView Mini-RMON Manager Index	Download this chapter Device Display Problems Download the complete book User Guide for CiscoView 6.1.6 (PDF) (PDF - 950 KB) Table Of Contents Device Display Problems What You Need How to Do It—Procedure Verify that the Latest Device Package is Downloaded Update Your Catalyst Switch Device Package Verify that the SNMP Timeout/Retry Values are Correct Verify that DNS Name Resolution is Working Properly Verify that the SNMP Credentials are Correct Where You Should End Up—Verification Device Display Problems Revised: May 30, 2007, OL-12681-01 In this scenario, a user calls your network help desk reporting a slow response time in displaying the user's Catalyst switch. It's taking more than 3 minutes for the device to display properly. Other problems can occur when you display a device: •CiscoView might stop responding. •The status of the 10/100 ports is grayed out. •The device is partially displayed. What You Need Verify these prerequisites before starting the procedure for this scenario: •You installed the latest version of CiscoView. •You have a valid user ID and password for the Cisco.com website. How to Do It—Procedure Identify the source of the problem using the procedures in the following sections: 1. Verify that the Latest Device Package is Downloaded. 2. Update Your Catalyst Switch Device Package. 3. Verify that the SNMP Timeout/Retry Values are Correct. 4. Verify that DNS Name Resolution is Working Properly. 5. Verify that the SNMP Credentials are Correct. Verify that the Latest Device Package is Downloaded To verify that you are using the latest device package: Step 1 Click About from the CiscoView Tools bar to view which version of the device package is installed. Step 2 Log into Cisco.com. You will not be able to launch the URL provided in Step 3 without doing so. Step 3 Open the CiscoView Planner page by entering the following URL: http://www.cisco.com/pcgi-bin/Software/CiscoView/cvplanner.cgi Note This URL will launch only if you have already logged into Cisco.com as either a customer or a partner. Step 4 Enter the following information: •Set the product type to All Product Types. •Set the product to All Products. •Set the CiscoView version to CiscoView 6.1. Step 5 Click Submit. The CiscoView Planner page updates, listing the latest device packages and corresponding Readmes available for this release. Note It may take a few minutes for the CiscoView Planner page to update. Step 6 If necessary, download and install the latest device package. See Update Your Catalyst Switch Device Package for more information. Update Your Catalyst Switch Device Package If your device package version is earlier than the version specified in the Packages Installed screen, download the appropriate version of the Catalyst device package for this release of CiscoView. To do so, you must be a registered Cisco.com user. To register: Step 1 From the Common Services tab in the CiscoWorks LMS Portal, select Server > Security. The Security Settings page appears. Step 2 From the TOC pane, select Cisco.com User Account Setup. The Cisco.com User Account Setup page appears. Step 3 Enter the desired username in the Username field. Step 4 Enter the desired password in the Password and Verify Password fields. Step 5 Click Apply. To update your device package: Step 1 From the Common Services tab in the CiscoWorks LMS Portal, select Software Center > Device Update. The Device Updates page appears. Step 2 Select the check box corresponding to the product for which you want to check for updates and click Check for Updates. The Source Location page appears. You can check for updates at Cisco.com or a server. •To check for updates at Cisco.com, select the Cisco.com radio button. •To check for updates from a server, select the Enter Server Path radio button and enter the path or browse to the location using the Browse tab. Step 3 Click Next. If you have selected to check for updates at Cisco.com, the Cisco.com and Proxy Server Credentials dialog box appears. Step 4 Enter your Cisco.com username and password. If you have configured proxy settings under Common Services > Server > Security > Cisco.com Connection Management > Proxy Server Setup, you must enter the Proxy server username and password. Step 5 Click Next. The Available Packages and Installed Packages page appears, which displays the following information: •Package Name: Name of the package. •Type: Type of the update. For example, whether the update is a device package or IDU package. •Product Name: Product for which the update is available. •Installed Version: Current version of that product installed in the server. •Available version: Version of the product that is available (Other than the installed version). •Readme Details: Links to the Readme files associated with the update. •Posted date: Date on which the update was posted on Cisco.com. •Size: Size of the update. Step 6 Select the check box corresponding to the package that you wish to update and click Next. The Device Update page appears. You can either install the device packages or download them. •To install device packages, select the Install Device Packages radio button. •To download device packages, select the Download Device Packages radio button. Step 7 If you select Download Device Packages: a. Enter the folder in the File Selection field or click Browse to select the destination directory. By default, the destination location is: –/opt/psu_download (On Solaris) –System Drive:\psu_download (On Windows) b. Set the frequency of downloads from the Run Type drop-down list. If you choose the option Once, also set the date and time. c. Enter a description for the download job in the Job Description field. This is mandatory. d. Enter the E-mail ID in the E-mail field. You can enter multiple e-mail addresses separated by comma. e. Click Next. The Summary window displays the details. f. Click Finish to confirm. If you select Install Device Packages: a. Click Next. The Summary window displays the details. b. Click Finish to confirm. A message that the daemons are restarted, appears. Step 8 Click OK to continue. Verify that the SNMP Timeout/Retry Values are Correct To verify that the SNMP Timeout/Retry values are set correctly: Step 1 Do one of the following: •From the CiscoView tab in the CiscoWorks LMS Portal, select Administration > Device Preferences. •From the Options bar in the CiscoView desktop, click Preferences. The Device Preferences dialog box appears. Step 2 Verify that the parameters are set correctly. If they are not, enter the correct parameters. Step 3 Click Apply to apply any changes you have made. Verify that DNS Name Resolution is Working Properly To verify that DNS name resolution is working properly, ping the device you want to access by its name from the CiscoWorks server machine. If you are unable to access the device, contact your network administrator for assistance. Verify that the SNMP Credentials are Correct To verify that the SNMP credentials are set correctly, make sure that the credentials listed in the Device and Credential Repository (DCR) match those configured on the device. Where You Should End Up—Verification Verify that the new package is installed and the SNMP credentials are correct: Step 1 From the CiscoView tools bar, click About to view the latest device packages installed. Step 2 Verify that DNS name resolution is set correctly. See Verify that DNS Name Resolution is Working Properly for more information. Step 3 Verify that the SNMP credentials are set correctly. See Verify that the SNMP Credentials are Correct for more information.
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