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Release Notes for CiscoWorks Assistant 1.1 (with LMS 3.1)

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Table Of Contents

Release Notes for CiscoWorks Assistant 1.1

Contents

Introduction

Whats New in This Release

System Requirements

Installation Notes

Known Problems in CiscoWorks Assistant 1.1

Resolved Problems in CiscoWorks Assistant 1.1

Product Documentation

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Notices

OpenSSL/Open SSL Project

License Issues


Release Notes for CiscoWorks Assistant 1.1

Revised: June 10, 2008, OL-15517-01

Contents

This document has the following sections:

•Introduction

•Whats New in This Release

•System Requirements

•Installation Notes

•Known Problems in CiscoWorks Assistant 1.1

•Resolved Problems in CiscoWorks Assistant 1.1

•Product Documentation

•Related Documentation

•Obtaining Documentation, Obtaining Support, and Security Guidelines

•Notices

Introduction

CiscoWorks Assistant 1.1 is available along with CiscoWorks LAN Management Solution (LMS) 3.1 solution.

CiscoWorks Assistant provides workflows that allow you to deploy LMS servers and troubleshoot devices in the network. CiscoWorks Assistant thus improves the usability of LMS by compiling common tasks from various LMS applications that are installed on a single or multiple servers, into a single workflow.

CiscoWorks Assistant 1.1 provides the following workflows:

•Server Setup

•Device Troubleshooting

•End Host/IP Phone Down

For information on CiscoWorks Assistant installation, see the Installing and Getting Started with CiscoWorks LAN Management Solution 3.1.

For information on using the workflows, see the User Guide for CiscoWorks Assistant 1.1 or the context sensitive Online help.

Whats New in This Release

•he following are the new features in CiscoWorks Assistant 1.1Device Allocation Policy

•Changes to Device Troubleshooting Workflow

•Changes in Device Discovery

•Improved Server Response Time for Workflow Tasks

•Selecting an End Host From a Multiple End Hosts List

Device Allocation Policy

Earlier, the devices were directly added to DCR and were managed by applications. This made it difficult to update the device information in DCR for newly added devices.

In this release, CiscoWorks Assistant provides a launch point that lets you group selected devices for all CiscoWorks applications. This allows you to perform device management tasks for only a specific group.

Changes to Device Troubleshooting Workflow

In this release, the Device Troubleshooting workflow is enhanced to generate the Device Credential Verification information or CDA information from RME.

You can use the Run Now link to open the Check Device Credentials page. You can set your options in the Check Device Credentials page and start an immediate CDA job.

Changes in Device Discovery

The CiscoWorks Assistant Server Setup workflow has been enhanced for the Device Discovery changes in Common Services.

The Add Devices page in the enhanced workflow helps you to:

•Select a group from the Group Selector and add discovered devices to the selected group using the Global Settings tab.

•Select a SysObjectID from the Device Type Selector provided for SysObjectID based Device Discovery Filters using the Filter Settings tab.

You do not need to manually enter a SysObjectID value for SysObjectID based Device Discovery Filters.

Select the Jump Router Boundaries option for CDP based Discovery jobs in the Seed Devices Settings tab.

Improved Server Response Time for Workflow Tasks

In this release, the server response time is improved and time taken by the server is reduced for:

•Collecting local and peer server information

•Launching EndHost/IP Phone Down workflow

Selecting an End Host From a Multiple End Hosts List

Earlier, the End Host/IP Down report was generated for first end host in the list when there were many end hosts available for a specified input type.

In this release, CiscoWorks Assistant provides a Multiple End Hosts report and allows you to select an end host from a list in this report.

System Requirements

CiscoWorks Assistant is available as part of LMS 3.1 image.

See the Prerequisites chapter of Installing and Getting Started with CiscoWorks LAN Management Solution 3.1 for information on Operating System, Server and Client requirements.

Installation Notes

See Installing and Getting Started with CiscoWorks LAN Management Solution 3.1 for information on installing LMS 3.1 which includes CiscoWorks Assistant 1.1.

Known Problems in CiscoWorks Assistant 1.1

Table 1 contains the known problems in CiscoWorks Assistant 1.1.

Table 1 Known Problems in CiscoWorks Assistant 1.1

Bug ID
Summary
Explanation

CSCsj05479

CiscoWorks Assistant does not work after the port change in DCR Slave server.

In a multi-server setup, if you change the port number of the Slave server, CiscoWorks Assistant does not work properly.

This is because the port change does not get reflected in the DCR Master.

Workaround:

1. Change DCR mode of the Slave server (after port change) to Standalone.

2. Change the DCR mode of the Standalone server back to Slave. This operation might result in data loss.

CSCsl72562

(Windows only)

CiscoWorks Assistant Workflows do not launch on a Solution server with 5,000 devices.

CiscoWorks Assistant Workflows do not launch on a Solution server that manages 5,000 devices.

This occurs on:

•LMS servers in ACS mode

•LMS servers that have outdated McAfee virus scanner definition files (version earlier than 5293)

Workaround:

•Restart the following Opsxml related processes:

–OpsxmlDbEngine

–OpsXMLRuntime

–ProcSysBus

•Update the McAfee virus scanner definition files to a version higher than 5293.

CSCsq48120

Device Management mode settings and allocating devices to groups are not working properly in a multi-server setup.

Device Management mode settings and allocating devices to groups are not working properly when you configure a server for multi-server setup.

This happens only when you allocate groups to the new server while configuring multi-server setup.

Workaround:

Complete the multi-server configuration of the server first and allocate the devices to groups later.


Resolved Problems in CiscoWorks Assistant 1.1

Table 2 describes the resolved problems in CiscoWorks Assistant 1.1

Table 2 Resolved Problems in CiscoWorks Assistant 1.1

Bug ID
Description
Additional Information

CSCsj05096

(Windows only)

Severe error occurred while installing LMS 3.0 on a Windows system.

This problem occurred when you uninstalled CiscoWorks from a Windows Server and reinstalled CiscoWorks on the same server in Custom mode in a non-default location (location other than NMSROOT).

This was because the previous installation entries were not completely cleaned up during uninstallation.

This problem has been resolved.

The CiscoWorks installation program now detects and removes the previous installation entries during the fresh installation of CiscoWorks Assistant.

CSCsl52738

Upgrade installation failed while upgrading to
LMS 3.0 December 2007 Update.

This problem occurred because some .dll files had locked the upgrade installation.

This problem has been resolved by using the third-party binary files in the product.

CSCsq08422

Server Discovery in CiscoWorks Assistant timed out.

This was because the CiscoWorks Assistant engine was not upgraded properly.

This problem has been resolved by using the third-party binary files in the product.

CSCsj17702

(Windows only)

GGScript used 97% CPU on a LMS 5,000 devices server.

The task bar displayed the following message although no CiscoWorks Assistant specific operations were performed:

GG script is using 97% CPU

This problem has been resolved by using the third-party binary files in the product.

CSCsl00079

(Windows only)

Severe error occurred after 85% completion of installation with the following error message:

Failed to execute the Setup program

This problem occurred when you uninstalled CiscoWorks from a Windows server and reinstalled CiscoWorks on the same server.

This problem has been resolved by using the third-party binary files in the product.

CSCsl11359

(Windows only)

Severe error occurred while uninstalling CiscoWorks with the following error message:

CSCOpx\objects\wfengine\Program\xerces-c_2_2_0.dll Access denied.

This was because many CiscoWorks Assistant processes were running on the server.

This problem has been resolved by using the third-party binary files in the product.

CSCsl54962

Server Discovery in CiscoWorks Assistant timed out.

This was because the password for System Identity User contained special characters such as & and so on.

These special characters were not accepted by CiscoWorks Servers.

This problem has been resolved.

Now CiscoWorks Server accepts special characters in System Identity User password and Server Discovery in CiscoWorks Assistant works properly.

CSCsl67396

(Solaris only)

Allocate Device step timed out in CiscoWorks Assistant Server Setup workflow after restoring data in ACS mode.

This was because the data was backed up when the Server Setup workflow was in an intermediate state.

This problem has been resolved.

While restoring the data, the old contents is now deleted from the CWA_WFSession Table.


Product Documentation

Table 3 describes the product documentation that is available.

Table 3 Product Documentation

Document Title
Available Format

User Guide for CiscoWorks Assistant 1.1

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/ps7212/tsd_products_support_series_home.html

Release Notes for CiscoWorks Assistant 1.1(this document)

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/ps7212/tsd_products_support_series_home.html

Context-Sensitive Online Help

•Select an option from the navigation tree, then click Help.

•Click the Help button in the dialog box.


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Related Documentation

Table 4 describes additional documentation available.

Table 4 Related Documentation

Document Title
Available Format

Installing and Getting Started with CiscoWorks LAN Management Solution 3.1

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps2425/prod_installation_guides_list.html

User Guide for CiscoWorks
Common Services 3.2

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_list.html

User Guide for CiscoWorks Campus Manager 5.1

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps563/products_user_guide_list.html

User Guide for CiscoWorks Resource Manager Essentials 4.2

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_user_guide_list.html

User Guide for CiscoWorks Device Fault Manager 3.1

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps2421/products_user_guide_list.html

User Guide for CiscoWorks Internetwork Performance Monitor 4.1

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/sw/cscowork/ps1008/products_user_guide_list.html

User Guide for CiscoWorks LMS Portal 1.1

•PDF on the LMS 3.1 Product DVD and Documentation CD-ROM.

•On Cisco.com at:

http://www.cisco.com/en/US/products/ps7198/tsd_products_support_series_home.html


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Notices

The following notices pertain to this software license.

OpenSSL/Open SSL Project

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).

This product includes software written by Tim Hudson (tjh@cryptsoft.com).

License Issues

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

OpenSSL License:

Copyright © 1998-2007 The OpenSSL Project. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)".

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following acknowledgment:

"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)".

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT "AS IS"' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Original SSLeay License:

Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved.

This package is an SSL implementation written by Eric Young (eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)".

The word `cryptographic' can be left out if the routines from the library being used are not cryptography-related.

4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)".

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The license and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution license [including the GNU Public License].

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0805R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Release Notes for CiscoWorks Assistant 1.1
Copyright © 2008 Cisco Systems, Inc.
All rights reserved.