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Table Of Contents
Release Notes for Cisco WAN Manager 15.0.00
New Features and Enhancements in CWM Release 15
Features Introduced in CWM Release 15.0.00
Features Not Supported and Known Feature Limitations in 15.0.00
Connection Manager Limitations
Issues with the CWM 15 Statistics Collection Manager
Limitations for CWM to CWM Communication
CWM 15 Server Installation or Upgrade to CWM 15
Node Numbering for Release 9.4 IGX Feeder Nodes
ChassisView Operation After Card and Line Switchovers
Equipment Management Configuration Notes
Network Monitor Server Configuration File (NMServer.conf)
Creating and Configuring a CWM Auto-Restart Shell Script
Using the vi Editor to Create Your Auto-Restart Shell Script
SNMP Service Agent Release Notes
Trap Limitation with PXM1-based MGX Nodes
Known Anomalies in CWM 15 Software
Anomalies Resolved in the Baseline, but not Included in CWM 15.0.00 Software
Obtaining Technical Assistance
Release Notes for Cisco WAN Manager 15.0.00
These release notes are part OL-4151-01 Rev. F0, December 10, 2004
Cisco WAN Manager Release 15.0.00 software supports the following Cisco products as of 04/14/04:
•
Cisco MGX 8850 PXM45-based products running software releases 3.0.23 through 3.0.25, 4.0.00 through 4.0.15, or 5.0.00.
•
Cisco MGX 8880 PXM45-based products running software release 5.0.00.
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Cisco MGX 8950 PXM45-based products running software releases 3.0.23 through 3.0.25, 4.0.00 through 4.0.15, or 5.0.00.
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Cisco MGX PXM1E-based products (8830 and 8850) running software releases 3.0.23 through 3.0.25, 4.0.00 through 4.0.15, or 5.0.00.
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Cisco MGX PXM1-based products (8230, 8250 and 8850) running software releases 1.1.31 through 1.1.34, 1.2.20 through 1.2.21, or 1.3.00.
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Cisco SES PNNI Controller running software releases 3.0.10 through 3.0.23 or 4.0.00 through 4.0.15.
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Existing Cisco WAN switching products (including the Cisco IGX 8400 series and the Cisco BPX 8600 series) running switch software (SWSW) releases 9.2.33 through 9.2.43, 9.3.05 through 9.3.45, or 9.4.00 through 9.4.10.
•
Existing Cisco MGX 8220 products running software releases 4.1.07 through 4.1.12, or 5.0.12 through 5.0.20.
Table of Contents
Required Patches 7Recommended Patches 8CWM-specific Enhancements 21WANDEST 2.5-Specific Enhancements 21Overview
This document contains the following sections:
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"System Requirements" section
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"CWM Software Packaging" section
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"New Features and Enhancements in CWM Release 15" section
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"Features Not Supported and Known Feature Limitations in 15.0.00" section
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"CWM 15 Notes and Cautions" section
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"Important Configuration Notes" section
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"Naming Managed Nodes" section
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"RPM Management Limitations" section
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"SNMP Service Agent Release Notes" section
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"Known Anomalies in CWM 15 Software" section
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"Obtaining Documentation" section
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"Obtaining Technical Assistance" section
System Requirements
The following are additional notes for CWM platform requirements:
•
CWM 15 is compatible with UltraSPARC II and UltraSPARC III. Refer to Tables 1 through 4 for the system requirements for certified platforms. The Ultra 60, Enterprise 450 and Enterprise 4500 can still be used with CWM 15. These were previously certified with earlier releases of CWM. For certified system requirements, refer to the System Requirement Guidelines in the CWM release notes for Release 11.0.10, but the minimum RAM needs to be 2 GB. Problems reported by customers who choose a non Cisco-certified configuration may take more time to troubleshoot, etc., resulting in a longer turnaround time.
•
Video is required when using the Java Client access to CWM. Video on the CWM Server is only required for user access or maintenance on the CWM Server. Video can be added to Sun Servers/Workstations. For Ultra and Enterprise this is via a video adapter.
•
You may upgrade the standard configuration with more CPU speed, RAM size, and disk space for future expansion.
•
The default disk size for the Informix raw database is 1 GB. However, we strongly recommend you provide 2 GB disk space for the statistics collection process. Note that if statistics collection is done using CWM then multiple 2GB partition chunks are required to be added to Informix Refer to the Cisco WAN Manager Installation, OL-4550-01 for more information on disk partitioning.
•
While CWM is running, if the remote display is stopped without properly shutting down the CWM Desktop, then reopening it remotely may not succeed.
CWM Server
•
Other UltraSPARC III Server models with equal or higher CPU speed and memory capacity can also be used.
•
If UltraSPARC II Servers are used, refer to the System Requirement Guidelines in the CWM release notes for Release 11.0.10. If you are using an Ultra 60 (low end platform), it should have at least 2 GB RAM memory.
Java Client
Standalone Statistics Manager
•
File size of 2M bytes (typically holds statistics with peak enabled for 20K endpoints).
•
The number of files does not increase with smaller file size.
•
Average Network Xfer Rate is the required TFTP/FTP throughput to collect of the Max #. Of files (combination of Server performance and network bandwidth/traffic).
•
If you have enabled the Parser, add the Parser System Requirement
•
The Standalone Statistics Collector (SSC) has the same system requirement (If you have enabled the Parser, add the Parser System Requirement to the SSC system requirements)
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A maximum of 12 Standalone Statistics Collectors can be controlled by 1 Standalone Statistics Manager.
Five statistics are collected from each connection segment endpoints and 15-minute file collection interval.
This system requirement should be added to the CWM Server requirements if the Parser Function is enabled.
4 Million endpoints with 5 statistics per endpoint requires 80 GB disk space per 24 hour period. You'll need at least 3 x 36 GB of disk space.
Solaris Patch Requirements
After installing the Solaris 8 operating system, you must install the following patch cluster:
•
Solaris 8 Kernel Patch 27 or higher (108528-27 or higher)
(previously was 108528-13)
After you have installed the 108528-27or higher cluster, install the following additional patches if they were not already installed as part of the cluster:
Required Patches
You can display which patches are already installed in the CWM workstation by entering the Solaris showrev -p command.
Patches can be obtained from SunService (if the user has a SunSpectrum contract) or from the SunSolve Recommended and Security Patches web site.
Patches are available to Sun Microsystems customers over the Web at
www.sunsolve.sun.COM/pub-cgi/show.pl?target=homeUse the search facility on the SunSolve site to search for these patches, entering only the six-digit patch ID number (do not include the two-digit patch version number). The version number can be later than the one referenced below.
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111626-01
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111327-02
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110945-02
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110934-01
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110898-02
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110700-01
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110670-01
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109326-05
•
108652-35
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108528-13
Recommended Patches
•
110951-01
•
110662-02
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110615-01
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110286-02
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109324-02
•
111085-02
You can get these patches from Sun Microsystems SunSolve online patch page at the following URL:
http://sunsolve.Sun.COM/pub-cgi/show.pl?target=patches/patch-access
Note
Obtaining several of these patches may require that you have a service contract with Sun.
CWM Software Packaging
Following is the list of CDs for the CWM 15.0.00 release:
When you order the CWM package, you receive the following 2 disks:
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CWM Server. This CD contains the following:
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CWM Server Software
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INFORMIX Server Software Release 9.21.UC7XH
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CWM Java Client Software
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CWM Documentation CD. This CD contains the following:
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Acrobat Reader 4.0
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Netscape Communicator 4.76
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gzip
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PDF copy of the CWM 15 documentation set
The Service Agent software is provided on a separate CD. This CD is ordered separately from the CWM Release 15 Client/Server package CD set.
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Service Agent CD. This CD contains the following
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CWM Service Agent Software
The Standalone Statistics Collection Manager software is also on a separate CD. This CD is ordered separately.
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Standalone Statistics Collection Manager CD. This CD contains the following:
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Standalone SCM Software with WANDEST Client Software incorporated
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INFORMIX Server Software Release 9.21.UC7XH
The Standalone Statistics Collection Manager software also includes the RTM Proxy for SCM Application on a separate CD. This CD is included only when you have ordered the Standalone Statistics Collection Manager software.
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RTM Proxy for SCM Application CD. This CD contains the following:
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RTM Proxy for SCM Application Software
Note
Refer to the CWM Installation Guide, Release 15 for instructions on installing the RTM Proxy for SCM application from the CD. The RTM Proxy for SCM application is only meant to be installed with the Standalone Statistic Manager. It is not for systems with the Service Agent. If you already have the Service Agent software installed and you attempt to install this application, you will see errors on the console because the ~/config/process.conf file will have duplicate entries for Rtmproxy.
The WANDEST Release 2.5 software is provided on two separate CDs. Each CD is ordered separately.
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WANDEST Release 2.5 Server CD
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WANDEST Server Software, Release 2.5
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WANDEST Release 2.5 Client CD
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WANDEST Client Software, Release 2.5
HP OpenView Requirements
The CWM 15 release works with HP OpenView Release 6.2 or 6.3 for Solaris 8.
Note
You must purchase HPOV 6.2 or 6.3 directly from Hewlett Packard.
For HP OpenView installation requirements and procedures, please refer to "HP OpenView Network Node Manager Products, Installation Guide" (part # J1136-90000 from HP).
HP OpenView 6.2 or 6.3 is not bundled with CWM CDs. You must order HP OpenView separately. HP OpenView is used for viewing the Event Log. It is not required for any other CWM procedures.
INFORMIX Requirements
The CWM 15 release uses Informix release 9.21.UC7XH for database operations. The INFORMIX software is bundled with CWM software on disk 1 of the CWM CD package. The INFORMIX program is automatically installed during CWM installation.
Supported Hardware
This section provides information about the hardware supported by the CWM 15 release.
Existing Hardware
Table 5 lists the existing hardware supported prior to CWM 15.0.00.
New Hardware
Table 6 lists the new hardware supported in CWM Release 15.
Certified Releases
The following releases were tested with CWM release 15:
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BPX/IGX Switch Software:
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Switch Software 9.4.10
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Switch Software 9.3.45
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Switch Software 9.2.43
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MGX 8230/8250/8850 (PXM1) Switch
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MGX 1.3.00
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MGX 1.2.21
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MGX 1.2.13 & 1.1.34
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MGX 8950 (PXM45) Switch
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MGX 5.0.00
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MGX 4.0.15
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MGX 8850 (PXM45) Switch
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MGX 5.0.00
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MGX 4.0.15
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MGX 3.0.25
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MGX 8880 (PXM45) Switch
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MGX 5.0.00
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MGX 8850/8830 (PXM1E) Switch
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MGX 5.0.00
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MGX 4.0.15
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MGX 3.0.23
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BPX SES Shelf
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SES 4.0.15
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SES 3.0.25
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SES 1.1.75
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MGX 8220 Shelf
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MGX 8220 5.0.20
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MGX 8220 4.1.22
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VISM-PR
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VISM-PR 3.2.10
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VISM-PR 3.1.2
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VISM-PR 2.2.1
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VXSM
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VXSM 5.0.00
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RPM-XF
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IOS 12.3(2)T5
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IOS 12.3(2)T4
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RPM-PR
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IOS 12.3(2)T5
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IOS 12.3(2)T4
New Features and Enhancements in CWM Release 15
Features Introduced in CWM Release 15.0.00
This section describes the new features introduced in Cisco WAN Manager Release 15.0.00.
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MGX 8880 Release 5 (PXM45-based nodes)
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Support for VXSM-OC3 service module
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Support for VXSM-48-T1E1 service module
The Voice Switch Service Module (VXSM) is the carrier class, high density, service module for the MGX88xx voice gateway. CWM is the system for setting up AAL2 connection between voice gateways using VXSM for Voice Trunking solutions. This enables the use of packet network for carrying voice traffic and eliminates the need for point-to-point TDM circuit.
Both VXSM with 4 port OC3/STM1 and VXSM with 48 ports of T1/E1 are supported by this CWM release. These modules can be used on the Cisco MGX 8880 PXM45-based voice gateway with AXSMB and VISM-PR.
CWM 15 supports configuration of the lines, ports and channels on these VXSM cards via the GUI and the SNMP Service Agent.
CWM 15 also provides the ability to provision and diagnose ATM connections between VXSM modules or between VXSM and VISM-PR. Image download, TRAP monitoring for the equipment, 1:1 protection switching, and the ATM connections are handled as in other service modules.
The Statistics Collection Manager collects bulk statistics files from VXSM for ATM connection statistics, SONET/SDH line and path statistics, Megaco gateway and termination statistics, and SCTP and LAPD statistics. Realtime statistics counters for CID level statistics can be queried from the CWM 15 GUI using the Diagnostics Center application.
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MGX 8850, Release 5
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Support for AXSM-16-155-XG
CWM 15 supports the AXSM-16-155-XG service module, which addresses the need for enhanced traffic management capabilities over a higher OC-3c/STM-1 port density.
The AXSM-16-155-XG service module supports ABR with VS/VD and per-VC/VP shaping on 128K connections and provides a full 2.4 Gbps of usable bandwidth per card. These enhancements help lower the cost of OC-3c/STM-1 ports.
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Support for soft rerouting
CWM 15 supports soft rerouting. In previous releases during the grooming process the connection was derouted and rerouted when the connection was on a PNNI routed path. Even when the better/desired route was unavailable the connection was derouted and rerouted using PNNI. The soft reroute feature enables you to move a routed SPVC/P from an incumbent working path to a new path with minimal loss of traffic. The existing connection along the path is not derouted until a connection has been established on a new path. Thus soft route brings higher connection availability. QoS is preserved/improved by soft reroute for the rerouting connection.
With this capability the data loss due to grooming of connections is reduced as the new path is established before breaking the older path of a connection. This increases connection availability.
CWM based provisioning using the SNMP MIB is also supported.
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Enhancements to Route Optimization
CWM 15 supports scheduled/on-demand route optimization. The existing commands are also enhanced to support "Orderly Grooming" and allow you to schedule the route optimization based on "day(s) of the week". Trunk utilization factor is introduced to prevent connections from grooming to heavily loaded trunks.
The enhancements to route optimization allow you to administer route optimization of connections from the CWM network management workstation. The route optimization enhancements also include orderly grooming and trunk utilization factor for effectively managing the network.
CWM based provisioning using the SNMP MIB is also supported.
•
MGX 8950, Release 5
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Support for AXSM-16-155-XG
CWM 15 supports the AXSM-16-155-XG service module, which addresses the need for enhanced traffic management capabilities over a higher OC-3c/STM-1 port density.
The AXSM-16-155-XG service module supports ABR with VS/VD and per-VC/VP shaping on 128K connections and provides a full 2.4 Gbps of usable bandwidth per card. These enhancements help lower the cost of OC-3c/STM-1 port.for customers in need of the enhanced traffic management capabilities.
–
Support for soft rerouting
CWM 15 supports soft rerouting. In previous releases during the grooming process the connection was derouted and rerouted when the connection was on a PNNI routed path. Even when the better/desired route was unavailable the connection was derouted and rerouted using PNNI. The soft reroute feature enables you to move a routed SPVC/P from an incumbent working path to a new path with minimal loss of traffic. The existing connection along the path is not derouted until a connection has been established on a new path. Thus soft route brings higher connection availability. QoS is preserved/improved by soft reroute for the rerouting connection.
With this capability the data loss due to grooming of connections is reduced as the new path is established before breaking the older path of a connection. This increases connection availability.
CWM based provisioning using the SNMP MIB is also supported.
–
Enhancements to Route Optimization
CWM 15 supports scheduled/on-demand route optimization. The existing commands are also enhanced to support "Orderly Grooming" and allow you to schedule the route optimization based on "day(s) of the week". Trunk utilization factor is introduced to prevent connections from grooming to heavily loaded trunks.
The enhancements to route optimization allow you to administer route optimization of connections from the CWM network management workstation. The route optimization enhancements also include orderly grooming and trunk utilization factor for effectively managing the network.
CWM based provisioning using the SNMP MIB is also supported.
•
Release 1.3 (MGX 8850, 8250, 8230 with PXM1)
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SRME/B Card
CWM 15 supports management of the SRME/B. The SRME/B adds T3/E3 interfaces to the current SRM-E which only supports OC-3 and STM-1 Electrical interfaces. This new SRME/B now supports T3/E3, OC-3 and STM-1 Electrical interfaces with the same front card. Bulk distribution to all 24 slots is now possible for the 8230/8250/8850 PXM1-based platforms.
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SNTP Support
This feature allows all PXM1-based nodes to use SNTP or Simple Network Time Protocol to synchronize clocks within an internetwork of PXM1-based nodes. SNTP provides a comprehensive mechanism to access national time sources and adjust each nodes's clock to that time source. CWM support for SNTP on PXM1-based nodes is the same mechanism as supported by CWM on the MGX 8800 PXM45-based switches in prior releases.
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MGX 8850 and MGX 8830 Release 5 (PXM1E-based nodes)
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Support for soft rerouting
CWM 15 supports soft rerouting. In previous releases during the grooming process the connection was derouted and rerouted when the connection was on a PNNI routed path. Even when the better/desired route was unavailable the connection was derouted and rerouted using PNNI. The soft reroute feature enables you to move a routed SPVC/P from an incumbent working path to a new path with minimal loss of traffic. The existing connection along the path is not derouted until a connection has been established on a new path. Thus soft route brings higher connection availability. QoS is preserved/improved by soft reroute for the rerouting connection.
With this capability the data loss due to grooming of connections is reduced as the new path is established before breaking the older path of a connection. This increases connection availability.
CWM based provisioning using the SNMP MIB is also supported.
–
Enhancements to Route Optimization
CWM 15 supports scheduled/on-demand route optimization. The existing commands are also enhanced to support "Orderly Grooming" and allow you to schedule the route optimization based on "day(s) of the week". Trunk utilization factor is introduced to prevent connections from grooming to heavily loaded trunks.
The enhancements to route optimization allow you to administer route optimization of connections from the CWM network management workstation. The route optimization enhancements also include orderly grooming and trunk utilization factor for effectively managing the network.
CWM based provisioning using the SNMP MIB is also supported.
•
VISM 3.2
The VISM 3.2 features listed below apply to the PXM45-based MGX 8850 and MGX 8880 nodes, the PXM1E-based MGX 8850 and MGX 8830 nodes running Release 5 and the PXM1-based MGX 8850, MGX 8250, and MGX 8230 nodes running Release 1.3.
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Support for the Lossless CODEC
CWM 15 supports the new compression technique (lossless compression CODEC) in the DSP (for VISM-PR Release 3.2), which enables Wireless Service Providers to reduce the number of leased lines needed to backhaul traffic from a cell site (BTS) to the central office (BSC).
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Support for Tone Detection
CWM 15 supports the detection of a small subset of commonly used Call Progress tones now that VISM-PR reports these tones to the Call Agent as RFC2833 specified events.
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Support for 3-Way Conferencing
CWM 15 supports the 3 way conference capability. The three-way calling service allows an end user already engaged in a two-party call to add a third party to the conversation.
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Support for IMA Auto Restart
CWM 15 supports IMA auto restart configuration using the Equipment Manager and service agent. The auto-restart functionality to be configured and displayed through Configuration Center. You can also view the auto-restart attribute using inspector view. IMA auto restart applies to the PXM45-based MGX 8850 nodes with the AXSME-32T1E1 running Release 5 and the PXM1E-based MGX 8850 and MGX 8830 nodes with the PXM1E-16T1E1 running Release 5.
•
Support for the Preferred Route Indicator
CWM 15 supports the Preferred Route Indicator feature for PXM45-based MGX 8850 nodes and/or PXM1E-based MGX 8850 and MGX 8830 nodes running Release 5. For more information about configuring and managing preferred routes, refer either to the online help or to the appropriate section in the Cisco WAN Manager User's Guide, Release 15 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/wanbu/svplus/15/ug/devices.htm#wp1134735
•
Support for configurable AUSM cell dropping criteria
CWM 15 allows you to configure the criteria for dropping cells on AUSM cards. Depending upon the configuration Frame Based Discard or CLP threshold can be used for determining the criteria for dropping cells.
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Support for Test delay through the SNMP Service Agent
CWM 15 allows you to execute delay tests between given OAM segment endpoints on PXM45-based MGX 8850 nodes and/or PXM1E-based MGX 8850 and MGX 8830 nodes running Release 5.using the SNMP Service Agent.
•
Support for VPI = 0
CWM 15 now supports the configuration of VPI = 0 for AXSM port resource partitions. For more information about configuring and managing VPI = 0 for AXSM port resource partitions, refer either to the online help or to the appropriate section in the Cisco WAN Manager User's Guide, Release 15 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/wanbu/svplus/15/ug/index.html
CWM-specific Enhancements
•
New Graphical User Interface
CWM 15 introduces a new Graphical User Interface. For an overview of the look and feel of this new interface, refer to the Cisco WAN Manager User's Guide, Release 15 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/wanbu/svplus/15/ug/index.html
Here's a list of the changes you'll see:
The following applications are new in CWM 15:
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Network Monitor Application (for Inventory and Alarms)
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Configuration Center (for provisioning)
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Diagnostics Center (for running diagnostics)
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Object Finder (for finding objects based on user queries)
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Statistics Reporting Tool
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Chassis View
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On-line Help
The following CWM 12 and earlier applications have been replaced in CWM 15:
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Topology: Replaced by Network Monitor.
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Network Browser: Replaced by Network Monitor and Configuration Center.
–
Cisco View: Replaced by Configuration Center, Diagnostics Center and Chassis View.
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Connection Manager: Absorbed into Configuration Center.
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Wingz: Replaced by Statistics Reporting Tool.
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Support for WANDEST 2.5
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Support for AXSM-E Port Statistics
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Support for AXSM-E Level 3 Statistics
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Support for new PXM1 Port Statistics
•
Support for additional AUSM Port Statistics
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Support for additional FRSM Connection and Port Statistics
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XPVC/XPVP Management Enhancement
XPVC connection data no longer requires the manual XPVC grooming tool during upgrade to CWM 15. XPVC connections are now discovered from the network by CWM 15.
•
AXSM-E level 3 Statistics
•
AIS delay grooming
WANDEST 2.5-Specific Enhancements
•
Selectable Triggers for Database Tables
Prior to Release 2.5, every table within the stratacom database was accessed by WANDEST, regardless of whether you used the table or not. Now you can select the tables you need. Refer to the WANDEST Installation and Reference, Release 2.5 for more information on setting up this feature.
Features Not Supported and Known Feature Limitations in 15.0.00
The following features are not supported in CWM 15.0.00:
CID level traps are not sent to CWM to prevent potential trap flooding.
CID level statistics are not available in bulk statistics file format from the VXSM modules.
XPVC support on the FRSM T3E3 in PXM45-based switches has not been tested
Bulk statistics for VISM are not supported
The CONDITIONAL_PRIMARY flag in the CWMGateway.conf file is not supported.
When managing VISM service modules that are running 3.2.10, CWM only supports the 3.2 features
The following features introduced in VISM 3.1 are not accessible from CWM:
•
TGCP
•
Dynamic Payload
•
T.38 Fax Relay.
The CWM database is not populated with the MPG configuration data. Instead, the Service Agent accesses the configuration directly from the switch.
The following cards are not supported by CWM 15.0.00:
•
On the IGX 8400 switch family, only the NPM, UXM, and UFM cards are supported. The URM, NTM, UVM, and HDM cards are not supported.
•
The BME card is not supported.
•
The FRSM12 service module is not supported.
Limitations
1.
Pointing multiple CWM workstations at the same gateway node is not recommended unless Persistent Topology is enabled.
2.
CWM does not support use of the korn shell.
3.
When /usr/users gets 100% full, orbix processes are not able to write to the disk and cannot continue operations.
Correct the problem by first freeing up some disk space in /usr/users, then restarting the orbix processes and CWM using the following procedure:
Step 1
Stop core, exit out of the CWM prompt
Step 2
Run stoporbix2000 script
Step 3
Type CWM, you should see 'Starting Orbix..." in ~svplus/log/.startStopOrbix.log file.
Step 4
Start core.
4.
When the client machine cannot be pinged from the server the following message may be seen on the CWM workstation:
Exception raised while calling activateLease on pseudoServer.IT_ATLI_IOP:CONNECTION_CREATION_TIMEOUTThe error message is printed when server tries to contact the client, but is not able to. The call is initiated by the GUI client for activating the lease plugin on the client to detect server crash.
The problem is with the client machine DNS setup. The client machine cannot be pinged from the server.
The DNS is setup so that the client can communicate with the server, but when server tries to contact client machine it fails.
The resolution is to make sure the client machine is pingable from the CWM workstation.
Possible reasons for the server not being able to ping the client are:
–
There may be a firewall on the client PC that prevents it from being seen from outside.
–
The network routing from the server to the client is not setup properly.
5.
When SSM (standalone stats manager) is installed with SCMGateway setup, SCM GUI does not open when the Primary SSM and Secondary SSM are started simultaneously (or within a time gap of 30 seconds to a minute).
Avoid this problem by waiting 2-3 minutes after starting core in the Primary SSM before starting core in the Secondary SSM in Gateway.
6.
When there is a shortage of shared memory, the Informix engine may generate an operating system error. The following example from the online.log shows this error:
shmat: [22]: operating system error18:45:49 shmat: [22]: operating system error18:45:57 Error writing '/tmp/shmem.1fd4555c.0' errno = 418:45:57 mt.c, line 10260, thread 7148, proc id 1008, errors occurred during mt_notifyvp.When this error occurs, statsparser is not able to do any database related operation.
The error can be resolved temporarily by changing the /etc/system configuration as follows:
forceload: sys/shmsysforceload: sys/semsysset shmsys:shminfo_shmmax=1073741824set semsys:seminfo_semaem=16384set semsys:seminfo_semmap=5000set semsys:seminfo_semmni=8192set semsys:seminfo_semmns=8192set semsys:seminfo_semmnu=8192set semsys:seminfo_semume=256set semsys:seminfo_semvmx=50000set shmsys:shminfo_shmmin=256set shmsys:shminfo_shmmni=32000set shmsys:shminfo_shmseg=256set semsys:seminfo_semmsl=100The long-term solution is to increase the amount of memory to support 2 million connections consistently.
7.
When using inband management, only 50 K connections are supported on the BPX-SES. To manage 100 K connections on the BPX-SES, set up CWM for out-of-band management.
8.
If an atm IP interface (also called In-band interface) is being used to manage the switch from the CWM, not all node-bringup traps may be received by the CWM. The ATM connections required for in-band management may take time to get routed on node-bringup and are hence not available for trap delivery at this initialization time. If this initialization time is an issue, the workaround is to set up CWM for out-of-band management.
9.
Allow a 2-3 minutes period between enabling or disabling statistics operations on the same BPX or IGX node. Whenever enabling/disabling of statistics is done on a BPX or IGX node, and the switch is in the process of configuring statistics, doing a second enabling/disabling of statistics will fail.
10.
If Start Collection on SCM GUI takes a long time, investigate whether collection was started with an IP address that was not reachable. Either in-band or out of band was not reachable. Start collection with a reachable IP address. If the in-band IP address is reachable then start collection with in-band IP address. If out of band is reachable, start collection with out of band.
11.
The SSM statistics database can go out of sync with node_ids on CWM after a coldstart -F is executed on the server. Stop collection and disable collection before doing a coldstart -F to ensure that the node IDs remain consistent. A Gateway setup is needed to ensure uninterrupted statistics collection.
12.
When you have the persistent topology feature enabled, to decommission a node in the network and take it out of the topology you must delete the node from the persistent topology data using the switch CLI To decommission a node or to delete a trunk from the PNNI network, the entry needs to be deleted from the persistent gateway nodes.
13.
To ensure all CWM servers have the same XPVC Preferred data, CWM-to-CWM gateway must be enabled; otherwise, you must manually propagate the data to all CWM servers.
14.
On MGX PXM1-based feeders in the BPX network, VISM or VISM-PR terminated XPVC can only connect to the AUSM service module. No such restriction exists for PXM1E-based or PXM45-based nodes.
15.
Manual node resync may look like it failed due to the GUI timing out for PXM45/PXM1E-based Cisco MGX nodes with many connections (i.e. 400K dax endpoints).
16.
In order to correctly manage feeder nodes after they have been moved, you must first delete all trunks from the old node using the CLI before adding the feeder back onto the system.
17.
When a back card is removed when there is no provisioning on the front card the card alarm status reported by CWM will be inconsistent with what the switch reports. CWM reports a major alarm with the description "Back Card; not present" whenever a back card is removed. However, the switch may not show an alarm if there is no provisioning on the front card. Manually clear the major alarm after determining this is not a real alarm condition since there is no provisioning on the card.
18.
After executing a clrsmcnf command for AXSM from the switch CLI, ChassisView shows the AXSM front card once the card is active, but no backcard is found. To get ChassisView to recognize the back card again, you need to execute a first level manual node resync.
19.
RPM-PR and RPM-XF ports/subinterfaces need to be configured with a number less than 32767. If you have configured any ports or subinterfaces with a number greater than 32767 you must delete them and then re-add them using a number less than 32767.
20.
If you register an SNMP Manager with the SNMP Agent without changing the bit-mask (i.e. accept the default of FFFFFFFFFFFFFFFF), you get all SNMP traps, including 25302 and 25303.
If you register the SNMP Manager with a non-default bit-mask because you do not want certain groups (Example: FFFFFFFFF10701555), then you do not get trap 25302 and 25303, even though you have registered for that group.
If you deselect a currently undefined group like group 28, which is a bitmask of FFFFFFFFEFFFFFFF, you can then add traps 25302 and 25303 by editing the trap_filter.conf file and adding the following lines to GROUP 20 # Network Connectivity Status Change Traps:
–
TRAP 25302
–
TRAP 25303
21.
Preforming a switchcc command on a controller card in an IGX or BPX node forces CWM to resync with the node again.This will cause a delay in receiving status information.
22.
Changing the line type/payload type/medium type of VXSM-4OC3 causes CWM to do a whole card resync. This card resync will occur when you do any of the following:
–
change the medium type between Sonet and SDH for sonet physical line
–
change the payload type between T1 (VT 1.5 VC 11) and E1(VT 2 VC 12) for STS path or STM (Au) path
–
change the payload type between T1 (VT 1.5 VC 11) and DS3 for STS path
–
change the tributary path between Au4 and Au3 for STM path in SDH medium
A whole card resync takes several minutes to complete.
23.
If you remove and then immediately add back the same IGX feeder while CWM is running, CWM establishes 2 LINK 0's with the node. This is treated as a delete and the node will be deleted.
In this situation, Cisco recommends you either remove and add the feeder while CWM is down, or, after adding the feeder, restart CWM.
24.
Changes to the node name from the Configuration Center are updated automatically in the Tree View and in the inspector view.However, the node name in the title bar of the internal frame does not update automatically. To change the title bar of the internal frame to reflect a change to the node name, close the internal frame and re-open it
The attribute values in the internal frame can be updated by using the Refresh button of that internal frame.
25.
Changes to the element descriptors are not being sent to the Secondary CWM. Refer to CSCee16552 for more information.
26.
The Ethernet-4E backcards do not display correctly in ChassisView. Refer to CSCee05044 for more information.
27.
After it is modified using snmpset,.the Line Send parameter LineSendCode is not getting updated by the database, which shows the parameter as inapplicable (shows the value as -1).Refer to CSCin50480 for more information.
28.
The "l_network_id" field in the connection segment or port tables may not be populated correctly. To ensure collection of an accurate network ID, use the "netw_id" field from the "node" table.
29.
If you are managing a PXM45-based MGX node running any supported release earlier than 4.0.10 CWM 15 will not populate the "peripheral" table.
30.
If you are managing a PXM45-based MGX node running 4.0.10 or any supported release later than 4.0.10 the "status" field in the "peripheral" table will only be populated or updated during node resync.
31.
If you are managing a PXM1-based MGX node the "status" field in the "peripheral" table will not be populated.
32.
If the log level for CWM EM module is set too high or above production default value and there are a lot of configuration changes on the switch during warm start, the sync up performance will be impacted during warm start.
33.
SmartLogging is a special feature for CWM debugging available when the log level is set to Level 2. It will dump a configurable number of detailed log messages to log files for each Level 2 log message.
For example, when SmartLogging is enabled, an SNMP failure which triggers a Level 2 log message will cause a dump of log messages at all levels immediately prior to and following this event. The SmartLogging feature may have performance impact, due to excessive log messages. It should be disabled in normal operation and enabled only when needed for special investigation.
Connection Manager Limitations
When the connection modify dialog box is already open, another user can delete the connection using the CMGUI delete option.
The Connection Manager GUI for preferred route displays all available trunks without considering the traffic class. As a result, it is possible to set a preferred route for a CBR connection traversing trunks that do not support CBR traffic.
While adding connections originating and terminating on the same feeder nodes (MGX8220 only), CWM will treat these connections as three segment connections and will add three segments (two on the same feeder node, one on the routing node) to realize this connection.
RPM on PXM1-based MGX 8850/8230/8250 provisioning is done using telnet since the RPM does not support SNMP SETs. This should be transparent in daily operation. For more details, please refer to the specific RPM switch CLI release notes.
HP OpenView Limitations
All event messages are displayed in the HPOV Event Browser window. There is a limit of 2000 pending messages on the Event Browser. If there are more than 2000 messages to be processed and displayed by the Event Browser, it may exit.
The WAN network icon in the network node manager is no longer automatically created when running CWM 15. Use the Network Monitor map instead.
Issues with the CWM 15 Statistics Collection Manager
In order to collect connection statistics, statistics should be enabled on individual connections. If the user only enables connections stats on SCM but does not set the stats enabled flag to true on the connection, the stats will not be collected, for that connection. Since there is no mechanism or warning to the user to have this enabled on the connections, CWM will not give appropriate error message.
When enabling statistics by selecting multiple nodes at a time in the SCM, enabling statistics on all the nodes will only work if all of the nodes have the same card types or cards of the same family.
Occasionally, when high connection counts are enabled on the SES, and statistics collection is enabled, the SES node is not getting synced up. The workaround is to disable statistics collection in the SES. Refer to CSCdw32076 for more information.
The statistics collection manager retrieves SPVC connection statistics data from BPX-SES nodes, however, only 15 minute collection buckets are supported on the SES.
The same limitation of only 15 minute collection buckets applies for MGX 8850 PXM45-based nodes with AXSM. There is no such limitation for AXSM-E.
Only 15 minute collection buckets are supported for PNNI statistics.
Peak statistics are not supported for PNNI statistics.
If the PXM45 release is less than 4.0(0.0) PNNI historical statistics can not be enabled.
The BPX-SES does not support PNNI statistics collection.
The following statistics for SRM and SRM/E T3 lines.can be enabled on the switch, but are not supported by SCM:
•
28 dsx3LCVCurrent
•
29 dsx3LESCurrent
•
30 dsx3LSESCurrent
•
31 dsx3PCVCurrent
•
32 dsx3PESCurrent
•
33 dsx3PSESCurrent
•
34 dsx3CCVCurrent
HP OpenView is supported on StandAlone Statistics Manager (SSM). SSM processes generate CWM traps.
Stats Parsing is only supported for the "statsdb" database on the SSM machine. Stats Parsing is not supported for the "stratacom" database on the SSM machine.
At least one CWM must be up and running, with the nodes synced up, for SSM to work normally. SSM uses the CWM server workstation to get traps while enabling statistics for cellbus-based service modules on MGX 8850 and PNNI statistics on BPX.
The WANDEST server must be up and running on the CWM server workstation. SSM gets the node, node_info, card, network, rsc_part, bis_object tables from the CWM server workstation using WANDEST.
If the statsmaster SSM/CWM is down or unreachable in a SCM Gateway setup, the statsmaster must be changed on the switch to a machine that is up. The statsmaster is needed for SCM statistics enabling/disabling.
In an SCM Gateway setup with statistics collection going on, after switchover the old statistics data is not moved to the new Primary CWM/SSM machine.
SSM does not receive traps on Node/Card Deletion, so statistics collection must be stopped and disabled before deleting a node/card on the network. Also SSM does not receive traps on Node/Card Add messages, so the WANDEST upload must be received before the node/card can be seen in SCM GUI on SSM.
In SSM, statistics collection must be stopped and restarted after changing the node name or changing the node FTP password.
Limitations for CWM to CWM Communication
The Secondary CWMs have to wait for the Primary CWM to finish syncing up with the network. Trap 28075 (svDatabaseInSync) is sent when the Primary CWM has finished syncing up with the network.
All the CWM workstations managing the same network must have seed nodes or gateway nodes that have IP addresses within the same network. All the CWM workstations should not all point to the same gateway node, but the gateway nodes they point to should be on the same network. The exception is that when using the Preferred Route feature, all the CWM workstations must all point to the same gateway node
The Configurator can be started on either the Primary CWM or the Secondary CWMs, but Add, Modify, or Delete operations using the Configurator can only be performed on the Primary CWM.
All the CWM to CWM Communication limitations listed above also apply to SCM Gateway.
Network Monitor Limitations
In a single routing node PNNI network, the node is managed using the IP address specified in the network.conf file.
In the case of a PXM45-based or PXM1E-based MGX network, the PXM45-based or PXM1E-based MGX nodes are managed using the primary IP address. The primary IP address is specified using Option 8 in the cnfndparms CLI. Configure the trap IP with the primary IP. PXM1-based MGX nodes connected to PXM45-based MGX nodes are managed through the atm0 IP. If the atm0 is not set, then the LAN IP is used to manage the PXM1-based MGX nodes. Configure the trap IP accordingly.
CWM 15 Notes and Cautions
Due to the nature of asynchronous behavior of ILOG client and server interaction, CWM client requests may be sent before the CWM server is ready. In this case, the following error message will be displayed on the workstation screen:
Ilb Error: Synchronous request to <unidentified actor failed by timeout>.
Note
If the ILOG timeout situation persists for more than five minutes and the CWM workstation is not functioning normally, then a service call should be made.
Parameters displayed by the Network Monitor or Configuration Center that are not applicable to an element i.e.: a line or a trunk often contain the value -1. Treat this as the same as Not Applicable.
CWM 15 Server Installation or Upgrade to CWM 15
Note
CWM software can be upgraded from 12.0.00 Patch 2, or 11.0.10 patch 4.1
The most current upgrade and installation information is found in the CWM Installation Guide, Release 15 (OL-4550-01). A PDF copy of this document is on the CWM 15 Documentation CD.
Important Configuration Notes
This section provides important information about configuration.
Naming Managed Nodes
Each node name of all the nodes managed by CWM must be unique.
Core File Management
Core files used to be created without unique names, and overwritten. Now core files are stored in the /usr/users/svplus/corefilesdir/ directory. Each is given a unique name in the format:
<process name>.<pid>.core.dump
Cisco Info Center Version
The Cisco Info Center (CIC) version supported by CWM 15 is 3.6 patch 1 (for MGX), or 3.6 patch 2 (for CWM). The file bundle included with this release is theCIC36Pipp000CWM15 bundle for CIC 3.6.x.
C-Note/CWM Configuration
The C-Note version supported by CWM 15 is 3.
The CWM core must be started and core processes should be up before the Orbix cmldomain services for C-Note are started.
Add the IP address of the C-Note workstation to the /opt/ssng/config/CMLLogin/SnmpPublisher.xml file by entering the following command:
vi /opt/ssng/config/CMLLogin/SnmpPublisher.xmlThe line you add should look like this:
<ipAddress>172.28.140.218</ipAddress>You need to substitute the actual IP address of your C-Note workstation for the sample 172.28.140.218 address listed above).
Node Numbering for Release 9.4 IGX Feeder Nodes
When an IGX is added as a feeder to a SES/BPX or MGX node, it will have a default node number, this node number may not be unique within the network. If it is not unique then it needs to be modified to a unique node number by issuing the CLI command "rnmnd <x>" where x should be unique with respect to all other auto-route nodes. To find the other node numbers, use the CLI command "dspnds +n". Failing to do so, the CWM Databroker may have an incorrectly formed hybrid connection database, and the CWM GUI may show the connection as incomplete.
Security Profiles
The security profile and user profile are stored in the database as user_info and sec_profile tables. All CWM systems in the same domain will have the same data in the user_info and sec_profile table by means of CWM to CWM communication.
The user_info and sec_profile tables will not get dropped when the coldstart command is executed during a cold start. These tables can only be dropped by executing the coldstart command with the "-F" option.
The Security Manager GUI can be started from the Network Monitor main window in the primary CWM system.
The CWM user to be added to the database has to be a valid UNIX user, when a user logs in to CWM desktop, user authentication against UNIX gets performed. The CWM user's password needs to match the one defined in the UNIX system.
CWM Database
After performing the creation of a new database by executing the coldstart script, if CWM is restarted (stop core and start core) before it is synchronized with the network, it will result in a database inconsistency. In this case, rerun the coldstart script to avoid database inconsistencies.
Note
Do not use the SV+CreateDb tool for the above purpose.
When a Gateway node is upgraded or rebuilt, before CWM has synchronized up with the network, CWM must be cold-started (create CWM database and restart CWM). This is required to ensure CWM database consistency.
The user supplied network name can be up to 10 characters in length and should be alphanumeric characters only (no periods).
The asi_line table is populated with the 1-based port number and not the 0-based port number for IGX ports.
Occasionally, a triggered resync (the automated running of the restoreallcnf command) may result in the CWM connection data being inconsistent with that on the switch. In this case, run a manual node resync to ensure that there are no inconsistencies between CWM connection data and the connection data on the switch.
RPM Management Limitations
RPM-PR is not supported on MGX PXM1-based nodes managed by Chassis View in CWM 15. The applicable trap is missing so CWM cannot monitor the back card.
For both the RPM and RPM-PR card types hardware and firmware revisions are not populated in the database.
For the RPM-PR card type the front card description displays "RPM" instead of "RPM-PR".
The RPM back card support feature is disabled by default. Customers interested in obtaining the RPM back card information should enable this feature by editing the emd.conf file before starting the CWM core. If this feature is enabled, the back card information is polled from the switch only during a coldstart or a manual resync. After the coldstart or manual resync completes, any changes to the back card configuration or status will not be updated until you execute another coldstart or manual resync.
CWM does not distinguish between the Ethernet back card versions installed with the MGX-RPM-128M/B or RPM-PR. There is no functionality difference.
ChassisView Operation After Card and Line Switchovers
When two cards are in a redundancy relationship, the primary card (i.e. the logical slot) is used to display the ports and lines for all provisioning and troubleshooting activities, even if the primary slot becomes a standby. The secondary slot does not show any ports and lines under it even after it becomes active. Provisioning is only allowed on the working line of an APS pair, irrespective of whether that line is currently active or not. However, both the working and protection lines are monitored.
In ChassisView, the ports on the card only display if they are available. Ports do not display on the secondary slot, even after it becomes active. The backcard appears as blank, not with greyed out ports as in previous releases that used CiscoView for equipment management.
Equipment Management Configuration Notes
In the emd.conf file, the following two parameters will need to be customized depending on network.
The OORequest parameter defines the number of configuration files per node that can be requested at one time. You can request a maximum of 32 configuration files concurrently per node. The range is 1 through 32, and the default is 32.
The OOStart parameter defines the number of OOEMC child processes. The range is 1 through 25, and the default is 6.
All the PNNI nodes managed by CWM (PXM45 and PXM1E- based 8950, 8850, and 8830 nodes and BPX nodes with SES shelves) are distributed among OOEMC processes.
The number of nodes managed by a single process is computed by dividing the total number of PNNI nodes in the network by the number of processes is defined by OOStart. Let us name this computed number of nodes managed by a single process the MANAGED_NODE_COUNT.
Then, MANAGED_NODE_COUNT * OORequest must be less than or equal to 200.
This can be achieved by either increasing the OOStart or reducing the OORequest. The normal range of OOStart is 5-20.
If the OOStart parameter value is increased beyond 10 then the number of DMD processes has to be increased or a shared memory overflow will occur.
Network Monitor Server Configuration File (NMServer.conf)
There are two parameters (HELLO_EVENT_INTERVALand EVENT_REDELIVERY_COUNT) in the NMServer.conf configuration file.that are tied to the NMSERVER_DISCONNECT_TIMEOUT parameter in the CMSCClient.conf client configuration file.
The NMSERVER_DISCONNECT_TIMEOUT parameter value needs to be set to the same as the HELLO_EVENT_INTERVAL value times the EVENT_REDELIVERY_COUNT value. the range for HELLO_EVENT_INTERVAL is 0 through 60, the default is 60. The range for EVENT_REDELIVERY_COUNT is 0 through 3. The default is 3. The default for the NMSERVER_DISCONNECT_TIMEOUT parameter is 60 times 3 or 180.
If you change any of these parameters they must be adjusted so the HELLO_EVENT_INTERVAL value times the EVENT_REDELIVERY_COUNT value continues to equal the NMSERVER_DISCONNECT_TIMEOUT parameter value.
The Network Monitor Server configuration file (NMServer.conf) also contains the PERIODIC_RESYNC_INTERVAL parameter. This parameter defines the interval in hours between periodic resyncs. The range is 2 through 24, and the default is 8. You can also disable the periodic resync feature by setting the PERIODIC_RESYNC_INTERVAL parameter to 0.
Creating and Configuring a CWM Auto-Restart Shell Script
This section describes how to create a shell script that automatically starts the CWM core after a reboot. To create this shell script you need to use a text editor to create a new file containing the commands that you want the script to execute.
Using the vi Editor to Create Your Auto-Restart Shell Script
Follow the steps below to create a script that uses shell commands to automatically restart the CWM core after the workstation has been rebooted.
Step 1
Login to the CWM workstation as user root
$ suStep 2
Change to directory /etc/rc3.d
# cd /etc/rc3.dStep 3
Create a shell script of the form: Snn<filename>, where nn is the relative sequence number for starting the job under /etc/rc3.d by entering the following command
# vi /etc/rc3.d/S99init_svSince this script does not currently exist, the vi editor will open on a blank line, waiting for you to enter the script commands.
Step 4
Create the shell script by entering the following lines:
******************************************************************#!/bin/sh# Check if Informix configuration is going onwhile [ ! -z "`ps -ef | grep S98init_db | grep -v grep`"]doecho "Informix initialization in progress...." >> /usr/users/svplus/log/.start_stopCWM.logsleep 5done# Start Orbix E2A ... as svplusecho "Starting Orbix E2A ..." >>/usr/users/svplus/log/.start_stopCWM.logsu - svplus -c /usr/users/svplus/scripts/startorbix2000 >> /usr/users/svplus/log/.start_stopCWM.logsleep 5# Running Guard process ... as svplusecho "Running Guard process" >>/usr/users/svplus/log/.start_stopCWM.logsu - svplus -c /usr/users/svplus/scripts/Install/RunGuard &# Start CWM core process ... as svplussu - svplus -c /usr/users/svplus/scripts/start_SV+ &******************************************************************
Note
To save your changes while using the vi Editor, remember to press Esc, colon (:), then wq!.
Step 5
Provide execute permissions for /etc/rc3.d/S99init_sv by executing the following command
# chmod 755 S99init_sv
Note
In order to auto restart informix after reboot, a shell script has been created automatically during the initial CWM installation. This script is called /etc/rc3.d/S98init_db. You need to make sure that the filename of your newly created autorestart shell script has a script number (the second and third characters in the filename) greater than 98. Also, your newly created autorestart shell script can not have the same script number as any other script files in /etc/rc3.d.
For more information on configuring this feature, refer to the /etc/init.d/README file.
SNMP Service Agent Release Notes
Trap Limitation with PXM1-based MGX Nodes
The type of traps collected by CWM from connection addition and modification on Cisco MGX PXM1-based nodes running release 1.3.00 and onwards can be configured using the following new CLI commands:
•
cnfchantrapenbl
•
dspchantrapenbl
Use these commands to select either DEFAULT: the same legacy traps plus trap 50601 to be sent, or ENABLE: only trap 50601 to be sent for every connection addition or modification.
If the dspchantrapenbl CLI command is set to DEFAULT, you can use the cnfchantrapenbl ENABLE CLI command to change to only collecting trap 50601 while CWM 15 is running.
However, if you are currently only collecting trap 50601 (the dspchantrapenbl CLI command is set to ENABLE), and you decide to configure the node to send legacy traps for every connection addition or modification by executing the cnfchantrapenbl DEFAULT CLI command, all CWM workstations monitoring the node must be in shutdown state before you execute the command.
Caveats
This section lists known and resolved anomalies in the Cisco WAN Manager 15 software and other associated software.
Known Anomalies in CWM 15 Software
This section lists known anomalies in CWM Release 15 software as of 04/14/04
.
Anomalies Resolved in the Baseline, but not Included in CWM 15.0.00 Software
This section lists the anomalies resolved in the baseline, but not included in CWM Release 15.0.00 software as of 04/14/04
.
Related Documentation
The following technical documents comprise the CWM 15 documentation set:
•
Cisco WAN Manager Installation, OL-4550-01
•
Cisco WAN Manager User's Guide, OL-4552-01
•
Cisco WAN Manager SNMP Service Agent, OL-4551-01
•
Cisco WAN Manager Database Interface, OL-4587-01
•
Cisco WANDEST Installation and Reference, Release 2.5, OL-5223-01
•
Release Notes for Cisco WAN Manager, Release 15.0.00, OL-4151-01
PDF copies of the first five items in the CWM 15 documentation set are provided on the CWM 15 Documentation CD along with a copy of Adobe Acrobat and Netscape Communicator 4.76 for use in reading the files.
Use the included gzip utility to decompress the .gz files. The command is gzip -d.
These release notes are not available on the CWM 15 Documentation CD. They are available on-line at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/wanbu/svplus/15/rnote.htm
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To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
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