Table Of Contents
Release Notes for Cisco Unified Service Statistics Manager 8.7
Cisco Unified Service Statistics Manager is a product from the Cisco Unified Communications Management Suite. These release notes provide:
What's New in This Release
Cisco Unified Service Statistics Manager (Unified SSM) 8.7 is a patch release to be installed on Unified SSM 8.6.
Note The software version continues to show as Cisco Unified Service Statistics Manager 8.6 even after you install the Unified SSM 8.7 patch.
Cisco Unified Service Statistics Manager 8.7 now supports the following:
•Compatibility with Cisco Prime Unified Operations Manager 8.7 and Cisco Unified Service Monitor 8.7
•Windows 2008 R1, 64-Bit Edition
Server and Client Requirements
The Cisco Unified SSM 8.7 patch can be installed only if Cisco Unified SSM 8.6 is already installed. Ensure that IPv6 is disabled in the server where SSM 8.7 is to be installed.
For more information on server and client requirements for the system and browser, see Server and Client System Requirements in Quick Start Guide for Cisco Unified Service Statistics Manager 8.6.
Installing Cisco Unified Service Statistics Manager 8.7
This section describes how to install the Cisco Unified Service Statistics Manager 8.7 patch on Unified SSM 8.6.
Before You Begin
This section explains the important steps before you install Unified SSM 8.7 patch for:
Do the following to prepare your server:
1. Make sure that Unified Prime OM and Unified SM have both been upgraded to release 8.7.
This is a prerequisite for installing the Unified SSM 8.7 patch.
2. Download the SSM86-CSCtt17401.zip patch from the download location: http://www.cisco.com/cisco/software/navigator.html?mdfid=281010036&i=rm
Do the following to prepare your server:
1. Download Unified SSM 8.6 bundled with the 8.7 patch from the download location:
2. Install Unified SSM 8.6 on your server.
Windows 2008 R1 64-Bit Server Support
Users with SSM 8.6 installed on Windows 2008 R1, 64-bit servers must update the environment variable before installing the Unified SSM 8.7 patch.
To change the environment variable:
Step 1 Right-click My Computer and click Properties.
Step 2 Click the Advanced tab.
Step 3 Click the Environment Variables button.
Step 4 In the System Variables window, click Path.
Step 5 Click Edit.
The Path configuration window opens.
Step 6 Go to the end of the text in the Variable Value text box and check for a semicolon; if no semicolon is present, add one.
Step 7 Add the following text:
<CUSSM install root>\pw\pronto\bin
Step 8 Click OK.
Step 9 Click OK again.
To list all of the running Unified SSM processes, enter the following command at the command prompt:
pw p l
If the path variable change was successful, all running Unified SSM processes are listed.
Note New users with Windows 2008 R1, 64-bit servers must update the path environment variable after installing Unified SSM 8.6 and before applying the Unified SSM 8.7 patch.
Installing the Unified SSM 8.7 Patch
To install the Unified SSM 8.7 patch:
Step 1 Log in to the Unified SSM server.
Step 2 Download the zip file to the same drive where Unified SSM is installed.
Step 3 Unzip the patch zip file and the save the contents to the same drive where Unified SSM is installed. For example, if Unified SSM is installed on the C: drive, unzip the patch to the C: drive.
Caution Do not unzip the patch to any other drive, or the patch installation will fail.
Step 4 Apply the server patch on the Unified SSM server machine by running Server-patch.bat.
Note The patch will automatically stop and start the server. You need not start or stop any process yourself.
Known and Resolved Problems
Table 1 lists problems known to exist in Unified SSM 8.7. Some known problems occur due to changes made in Prime Unified OM and Unified SM systems after integration with Unified SSM; these are summarized in Product Documentation.
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
For more information on known problems in Unified SSM 8.6, refer to Release Notes for Cisco Unified Service Statistics Manager 8.6.
Table 2 lists problems that have been resolved in Service Statistics Manager 8.7.
Table 2 Resolved Problems in Service Statistics Manager 8.7
Bug ID Description
Browser compatibility with Unified CM 8.7.
Call completion rate is calculated incorrectly.
The following is the product documentation that is available:
The following is the additional documentation that is available:
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
This document is to be used in conjunction with the documents listed in the "What's New in This Release" section.
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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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