Table Of Contents
Release Notes for Cisco Unified
Service Statistics Manager 8.6Useful Information About Integration with Operations Manager and Service Monitor
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified
Service Statistics Manager 8.6
Revised: August 18, 2011Cisco Unified Service Statistics Manager is a product from the Cisco Unified Communications Management Suite. These release notes provide:
•
Useful Information About Integration with Operations Manager and Service Monitor
•
Product Documentation
Table 1 describes the product documentation that is available.
Table 1 Product Documentation
Release Notes for Cisco Unified Service Statistics Manager 8.6
http://www.cisco.com/en/US/products/ps7285/prod_release_notes_list.html
Quick Start Guide for Cisco Unified Service Statistics Manager 8.6
http://www.cisco.com/en/US/products/ps7285/prod_installation_guides_list.html
User Guide for Cisco Unified Service Statistics Manager 8.6
http://www.cisco.com/en/US/products/ps7285/products_user_guide_list.html
Context-sensitive online help
Click the Help link in the upper-right corner of the window or the help button in any dialog box.
Related Documentation
Table 2 describes the additional documentation that is available.
Table 2 Related Documentation
Release Notes for Cisco Unified Service Monitor 8.6
http://www.cisco.com/en/US/products/ps6536/prod_release_notes_list.html
Cisco Unified Service Monitor 8.6 Compatibility Matrix
http://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html
Installation Guide for Cisco Unified Service Monitor 8.6
http://www.cisco.com/en/US/products/ps6536/prod_installation_guides_list.html
User Guide for Cisco Unified Service Monitor 8.6
http://www.cisco.com/en/US/products/ps6536/products_user_guide_list.html
Release Notes for Cisco Unified Operations Manager 8.6
http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html
Installation Guide for Cisco Unified Operations Manager (Includes Service Monitor) 8.6
http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html
User Guide for Cisco Unified Operations Manager 8.6
http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html
Known and Resolved Problems
Table 3 lists problems known to exist in Service Statistics Manager 8.6. Some known problems occur due to changes made in Operations Manager and Service Monitor systems after integration with Service Statistics Manager; these are summarized in Useful Information About Integration with Operations Manager and Service Monitor. Table 4 lists problems that have been resolved in Service Statistics Manager 8.6.
Note
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
Table 3 Known Problems in Service Statistics Manager 8.6
CSCto49905
Call volume data is lost for one day.
When Service Statistics Manager has already discovered the system-defined call categories available in Service Monitor, if you add user-defined call categories and rediscover Service Statistics Manager, the first day after discovery, data for Call Volume By Cluster and Call Volume by Device Pool is not available.
Starting the next day, the data is collected.
Workaround:
As an alternative, you can use the Traffic Summary - Hour of the Day report to view the data.
CSCtn87053
User-defined call categories are not discovered.
User-defined call categories are not discovered after upgrade. This occurs because the user-defined call categories are not immediately available to Service Statistics Manager. After a few minutes, they become available.
Workaround:
Wait one hour, then run discovery.
CSCtn80063
Some locations display no data.
Some locations show no data for CAC location bandwidth utilization.
Workaround:
If CUSSM is deployed in co-residing mode, then restart SSM Agent on the SSM server. If CUSSM is installed in co-existence mode, then restart the SSM Agent on the CUOM server.
CSCtn41399
SIP trunk information is not collected.
Some trunks display no data for trunk utilization.
Workaround:
If CUSSM is deployed in co-residing mode, then restart SSM Agent on the SSM server. If CUSSM is installed in co-existence mode, then restart the SSM Agent on the CUSM server.
CSCtn89719
Operations Manager SSL port is not preserved during an upgrade of Service Statistics Manager.
When upgrading Service Statistics Manager on a system where Operations Manager is also installed, the https port entry for Operations Manager in the pronet.conf file is changed to 443. The result is that you cannot log into Service Statistics Manager.
Workaround:
Do one of the following:
•
pronet.ssm.om.port.https=CustomerOMSSLPortNum•
pronet.ssm.om.port.https=CustomerOMSSLPortNumThen restart the Service Statistics Manager server.
CSCtj84199
The Busy Hour information displayed in reports is incorrect.
The Busy Hour information displayed in the time aggregation reports is incorrect.
Workaround:
Use a custom graph to view the Busy Hour information.
CSCta03506
How to clean up after failed installation or uninstallation
If Service Statistics Manager installation fails part of the way through, or if uninstallation fails, your system can be left in a state in which retrying the installation or uninstallation fails.
Workaround:
To workaround this problem, you must clean up your system as follows:
1.
2.
3.
–
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A57EBAA8-A035-483D-A0BA-3CB667CE5214}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B69A9D81-31FD-4B39-A4C7-9F0F0F774E0A}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DCD3461A-7AA6-44D3-9DC2-FE7B28DC7189}
–
HKEY_LOCAL_MACHINE\SOFTWARE\CUSSM
–
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
Services\SQLANYe_CussmDBHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
Services\ProNetAgentHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
Services\ProNetServerHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\
CUSSMApache4.
StartupMenuDirectory\Programs\Cisco Unified Service Statistics Manager
5.
6.
CSCsz57462
Instance aggregation report limited to 25 trunks
When defining an Instance Aggregation report, you can include no more than 25 trunks. This limit applies even when the data will be displayed in a table (that is, when Show Only Table is selected in the report definition).
Workaround:
Do either of the following to produce a report with more than 25 trunks:
•
1.
2.
•
1.
2.
# Entries for configurations in reports graph displaypronet.report.display.noOfxValues=253.
4.
5.
pw j rCSCsx60244
Apostrophe in global comment distorted in graph or report
You can enter global comments to be displayed on graphs and reports. If you include an apostrophe (') in a global comment, it appears garbled in the graph or report.
Workaround:
Do not include apostrophes in global comments.
CSCsr21803
Service Statistics Manager stops collecting data
Service Statistics Manager stops collecting data from Operations Manager, Service Monitor, or both. This happens after Operations Manager, Service Monitor, or both are reinstalled to folders that are different from the those in which they were located when Service Statistics Manager performed discovery.
For example, the problem happens as follows:
1.
2.
3.
4.
Workaround:
Edit configuration files and update the path to Operations Manager, Service Monitor, or both on each system as follows:
•
1.
Service Statistics Manager Installation Directory\pw\custom\conf\ciscodetails.conf
Service Statistics Manager Installation Directory\pw\custom\conf\pnagent.conf
2.
Select Start > Cisco Unified Service Statistics Manager > Stop Server
Select Start > Cisco Unified Service Statistics Manager > Start Server
•
1.
SSM Agent Installation Directory\Agent\custom\conf\ciscodetails.conf
SSSM Agent Installation Directory\Agent\custom\conf\pnagent.conf
2.
a.
b.
c.
CSCsq70177
Not all Operations Manager devices included in reports
In one case, more than 10 instances of Unified Communications Manager were added to Operations Manager. There were instances of Unified Communications Manager in each of the following device states:
•
•
•
Data for fewer than 10 instances of Unified Communications Manager was included in Service Statistics Manager reports.
Circumstances:
Operations Manager does not produce performance data for devices unless they are in the Monitored device state. During discovery, Service Statistics Manager determines the devices for which data will be collected. Service Statistics Manager does not monitor each device in Operations Manager inventory. Of the devices that Service Statistics Manager supports, it monitors only those for which Operations Manager has collected data. (Much of the data that Service Statistics Manager uses is produced only when voice utilization polling is enabled for device groups in Operations Manager. By default, voice utilization polling is not enabled in Operations Manager.)
Workaround:
For Operations Manager (and Service Monitor) to provide the data that Service Statistics Manager relies upon, Operations Manager and Service Monitor must be configured correctly and devices must be reachable in the network. If you do not see particular Operations Manager devices in Service Statistics Manager reports:
•
•
•
–
–
•
CSCts02051
Data for user defined call categories are not collected.
After upgrade from SSM version 8.5 to 8.6, the call volume by cluster and call volume by device pool data are not collected for the user defined call categories.
Workaround:
Restart the SSM agent.
CSCts25240
SSM data is not matching with SM data at 23:00 hrs in high load.
In co-existence performance system, when the call load is higher (500 calls/minute), at 23:00 hour of a day SSM data does not match the SM data.
Symptom:
Traffic Summary - Hour of Day report shows lower calls at 23:00 hours at high call volume.
Workaround:
Create a custom traffic summary report for the previous two days, after which, for the same day at 23:00 hrs, the data matches.
Useful Information About Integration with Operations Manager and Service Monitor
Service Statistics Manager relies on information that it stores about Operations Manager and Service Monitor. Changes that you make in Operations Manager and Service Monitor can disrupt Service Statistics Manager functioning. Service Statistics Manager relies on the following information:
•
You might change the password for the admin user when you reinstall or upgrade Operations Manager. If you do, no one can log in to Service Statistics Manager.
To work around this problem,
a.
runjava scripts.ssm.UpdateOMPasswordYou are prompted to enter and verify a password for the Operations Manager admin user. The admin user password for Operations Manager is updated in the Service Statistics Manager database.
b.
•
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2011 Cisco Systems, Inc. All rights reserved.
