Table Of Contents
Release Notes for Cisco Unified
Service Monitor 2.2
Revised: October 8, 2009, OL-16482-01
Cisco Unified Service Monitor is a product from the Cisco Unified Communications Management Suite. These release notes provide:
The following changes and enhancements are included in Service Monitor 2.2:
•Support Cisco Network Analysis Modules (NAMs) as sensors.
•Correlate sensor data—RTP streams from Cisco 1040s and NAMs— and CVTQ data, the call detail record, if available. (Launch the Sensor Stream Correlation window from the Sensor Diagnostics report).
•Automate time synchronization between Cisco 1040s and Service Monitor.
•Update support for Cisco Unified Communications Manager (Unified Communications Manager):
–Added support for software version 7.1(2a).
–Removed support for software version 3.3; it is no longer sold.
•Upgrade the Service Monitor framework to use Common Services 3.2.
•Update the binary image for Cisco 1040s.
•Resolve problems listed in Table 5.
•Support upgrade. Configuration data—such as data source credentials, threshold settings, and so on—migrates automatically during upgrade. You can optionally migrate report data using a separate tool before you perform the upgrade. For more information about the Call Migration Tool, see Installation Guide for Cisco Unified Service Monitor 2.2.
•User documentation upgrade—Cisco Unified Service Monitor 2.2 Compatibility Matrix 2.2 is a new document. Quick Start Guide for Cisco Unified Service Monitor 2.2 is replaced by Installation Guide for Cisco Unified Service Monitor 2.2.
Note The originally published printed and electronic documentation is included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.
Table 1 describes the product documentation that is available.
Note The originally published printed and electronic documentation was included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.
Table 2 describes the additional documentation that is available.
Compatible Phones, Gateways, and Software Versions
For supported phones, software versions, and, where applicable, configuration notes and hardware models, see Cisco Unified Service Monitor 2.2 Compatibility Matrix. It includes information for the following:
•Cisco Unified Communications Management Suite products
•Cisco Unified Communications Manager
•Cisco 1040 Sensor binary image
•Cisco Unified IP Phones
•Cisco Network Analysis Module software (and hardware)
Required Unified Communications Manager Patches and Workarounds
Problems with CVTQ data can occur due to known problems with certain versions of Unified Communications Manager. Table 3 documents these problems.
Known and Resolved Problems
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
Table 5 describes problems resolved since the previous release of Service Monitor.
Table 6 describes additional problems that existed in Service Monitor 2.2 Build ID NT_SM2_2_20090708_1229 (available July 2009) and were resolved in Service Monitor 2.2 Build ID NT_SM2_2_20090925_1028 (available October 2009).
Note If Service Monitor 2.2 Build ID NT_SM2_2_20090708_1229 is installed on your system, you must reinstall Service Monitor 2.2 using Build ID NT_SM2_2_20090708_1229. For more information, see Ensuring That You Have the Correct Service Monitor Build ID Installed.
Table 6 Problems Resolved in Service Monitor 2.2 Build ID NT_SM2_2_20090925_1028
Bug ID Summary
Service Monitor stops processing CDR data in certain circumstances
QOVR SMDBMonitor restarting in loop due to duplicate cluster IDs
Ensuring That You Have the Correct Service Monitor Build ID Installed
Table 7 lists Service Monitor build IDs.
Table 7 Service Monitor Build IDs
Build ID Description
The problems in Table 6 exist in this build.
This build resolves the problems listed inTable 6.
If Service Monitor 2.2 Build ID NT_SM2_2_20090708_1229 is installed on your system, you must reinstall Service Monitor 2.2 using build NT_SM2_2_20090925_1028.
To determine which build is installed on your system, see Finding the Build ID for an Installed Service Monitor.
If Service Monitor 2.2 Build ID NT_SM2_2_20090708_1229 is installed on your system, follow the instructions in Obtaining and Installing the Correct Service Monitor 2.2 Build.
Obtaining and Installing the Correct Service Monitor 2.2 Build
If Service Monitor 2.2 Build ID NT_SM2_2_20090708_1229 is installed on your server, you must perform the following steps:
•If Service Monitor 2.2 runs standalone on your server:
1. From the Download Software page for Service Monitor 2.2, download the Cisco Unified Service Monitor 2.2 executable file from Cisco.com to the server.
2. Before you start the reinstallation, back up the database manually. See Installation Guide for Cisco Unified Service Monitor.
3. To start the reinstallation, double-click the executable file and follow the online prompts. For more information, see Installation Guide for Cisco Unified Service Monitor.
•If Service Monitor 2.2 and Operations Manager 2.2 run on the same server:
1. From the Download Software page for Operations Manager 2.2, download the Cisco Unified Operations Manager 2.2 executable file from Cisco.com to the server.
Note Service Monitor build ID NT_SM2_2_20090925_1028 is included with
Operations Manager build ID NT_OM22CS32_20090930_1223.
2. Before you start the reinstallation, perform a backup and stop the Health Monitor service.
3. To start the reinstallation, double-click the executable file and follow the online prompts. For more information, see Installation Guide for Cisco Unified Operations Manager 2.2 (Includes Service Monitor 2.2).
4. After the reinstallation completes, rediscover devices.
The following topic has been added to User Guide for Cisco Unified Service Monitor on Cisco.com; however, the topic is missing from the online help and user guide that are included with the Service Monitor product.
Finding the Build ID for an Installed Service Monitor
Occasionally for troubleshooting purposes, you might need to know which build of Service Monitor is installed. You can find the build ID as follows:
1. Click CiscoWorks from the upper-right corner on the Service Monitor home page. A new window opens.
2. Select Software Center > Software Update under Common Services. A new window opens.
3. Click the appropriate link (Cisco Unified Service Monitor n.n where n.n is the software release version) under Products Installed. A new window opens.
4. See the value labeled "Build Id" at the top of the page; for example, Build Id: NT_SM2_2_20090925_1028.
Note NT_SM2_2_20090925_1028 is an example that illustrates the build ID format.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
SUPPLEMENTAL LICENSE AGREEMENT
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO UNIFIED SERVICE MONITOR.
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.
1. ADDITIONAL LICENSE RESTRICTIONS.
•Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use the following Software components:
–CiscoWorks Common Services: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.
–Cisco Unified Service Monitor: May be installed on one (1) server in Customer's network management environment.
•Number of IP Phones. For each Software license granted, Customer may install and run the Software on a single server to manage the number of IP phones specified in the license file provided with the Software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the IP phone limit must purchase upgrade licenses or additional copies of the Software. The IP phone limit is enforced by license registration.
•Reproduction and Distribution. Customer may not reproduce nor distribute the Software.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Please refer to the Cisco Systems, Inc. End User License Agreement.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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